Razer Support

Hello all,I like to buy an extra of each razer product that I use when I see them on sale. In 2020 I bought a brand new tartarus v2 and never opened it until today. Since i actually bought it over 2 years ago, it’s out of warranty now.Out of the box, it’s not working. Only a few keys work - 1, 2, 3, 4, 5, caps lock, alt, scroll wheel, and the d-pad. The rest press down fine, but don’t result in an input. Remapping them in synapse doesn’t do anything. It’s plugged directly into the computer. I’ve tried 3 different USB ports including USB 2 and 3. I’ve updated my computer, drivers, and synapse. I’ve restarted my computer.Anyone have any ideas on a fix?Thanks

Hello therei have experienced recently the headset buttons not working and the rgb doesn’t work and also the haptic intensity not working without all of this the headset is working fineif there’s any solution i would appreciate it and thanks for reading 

all in title. fix pls

For those with small hands, please re-release the mouse for Razer Naga 2012 mmorpg. Please make a new improvement and make the design similar to that of the Razer Naga 2012 mouse. It's Razer mmoomouse enthusiast

I tried an ALT + FN option in Photoshop. (ALT + F9 to open the Windows > Action menu option.) Since then, using photoshop and trying to Batch run Actions, my Keyboard stops functioning fully, and a time wasting restart of the PC is needed.I first noticed the DEL key would not work. Then I could not type content anywhere. One thing that did work, in a Browser, the top menu bar options File, Edit, View, History etc. DID work, if I hit the key relating to the Underlined Menu option, so F key brought down the File menu options. E key brought down Edit the same, and so on.What I cannot do is restore the keyboard function without doing a restart. Could the ALT + F9 and creating an Action in Photoshop have caused this? I suspect so. What I cannot do is find out if I have created a MACRO from the F9 key, where to look, any suggestions?

I bought Razer Speaker Nommo V2 X speakers. For your information, the speakers have a major bug: when your computer goes into Locked mode or you restart your computer, the speakers turn off and don't turn on again. You have to turn them on manually.I am very disappointed with these speakers (they are primitive) I have to turn them on manually every time. I do not suggest you purchase these speakers.

Hey everyone, I’m at my wit’s end with my Razer Basilisk V3—it’s stuck in "Razer Bootloader" mode (no LEDs, no cursor, no clicks) after a macro setup gone wrong in Synapse. I’ve tried everything imaginable to fix it, but no luck. On top of that, Razer Support (case #250303-000126) says my warranty expired based on the serial number (likely because it was manufactured in 2021), but I bought it between May 23-27, 2024, and the manual states a 2-year warranty, so I should still have over a year left. Has anyone faced this Bootloader issue or warranty mix-up and found a solution? I’d love any advice, a firmware file, or tips on getting Razer to honor my warranty!  How It Started: I was configuring macros in Synapse. The next day, I turned on my PC, the LEDs lit up for 1 second,

Every time i restart my PC, the Kiyo Pro settings default to the camera settings on the PC. Any ideas on how to stop this from happening? 

Hello       Is Turret combo discontinuated?      Br

ok so i would like a free gaming chair and everything because I will become a big youtuber one day and i will support you guys i may not have many viewers yet but that's because I don’t stream my game yet but once i do i will always use your products i swear if you send it to me here is the address 1235 Est walnut street Springfield mo 65802 

I bought these not too long ago and have had problems constantly. I can only get them working reliably through wired connection or Bluetooth. When used wirelessly with the dongle on PS5, they are constantly messing with the controls on every game I’ve played with them. The second I turn them off, no more controller interference. They’ve been updated, used different controllers, tried using the wired A-C adapter, and they still interfere. Works great when connected via Bluetooth, but obviously you can’t connect them to PS5 via Bluetooth. I have no idea why this is an issue, and is very frustrating since these are quite expensive. Any help would be appreciated. 

My keyboard has suddenly stopped working, it only allows to switch the laptop on and the caps light is always on. Is there something I can do to fix it?

I need a formal receipt or invoice for below 2 orders RZJPPP1000001864939 , RZJPPP1000001865808.I'm asking because the history doesn't appear.

Hi i just noticed this 7.1 sirround sound app and its asking for a activation code and i registered my razer blackshark v2 on the app and havent gotten any activation code waht should i do?

Subject: Issue with Serial Number Activation – Possible Error or Counterfeit Check Dear Razer Support Team, I recently purchased a pair of Razer headphones from AliExpress on 19.02.2025, but I am unable to activate the serial number. When I attempt to register it, I receive the following error message: "This product is already registered. If you did not register it, please contact Razer Support." I would like to confirm whether this is a technical issue or if my product might not be genuine. Here are the details of my purchase: Product: Razer Blackshark v2 XSerial Number: HN2121D13400545Purchase Platform: AliExpress (Certified brands and verified authentic products)Order Number (ID) : 3050180302397075 Could you please assist me with this issue? Thank you for your help. I look forward to your response.Best regards,Se

I got an Ortana Chroma today but do not have the receipt of original purchase, so am I still able to get the keyboard registered under my profile and customize it?

RAZER IS NOT RELIABLE HIGH QUALITY FUNCTIONING PRODUCTS.EXERCISE CAUTION BEFORE MAKING PURCHASES SEE REQUEST BELOW NEW WOLVERING V3 PRO IS TERRIBLE. Razer claims the their new pro controller is remappable, this claim is effectively utterly FALSE. Furthermore the useless extra 6 buttons on the controller is the only improvement over V2 and is the MAIN REASON TO BUY in the first place. SUPPORT CLAIMSI've heard one support representative say to a customer that software changes in synapsis were to be implemented allowing for proper remapping of the controller to keyboard inputs.This has yet to be seen months later. REQUEST

Hi, my mouse deathadder v2 pro stoped working after i tried to switch it to bt… i was using just fine in wireless moded, but i changed to bt and it just stucked… i can’t do anything, it wont reset, it wont work with the cable… its just like it is in sleep mode or something like that…i already tried to use everysingle combination that i found online… 10 sec profile buttom, 2 dpi and a side buttom, 2 side buttom and a dpi, all of the them, also clicks and wheels into that combination… nothing works, the mouse just turns off after a few seconds, like its in sleep mode for ever… i also tried to update the firmware, it wont be recognize by the pc, but the dongle did update… anybody got any ideas of what can i do?.

Hello, my name is Garrett Stoner I purchased a brand new razer deathadder v3 pro. I love the mouse but I noticed that the sidewall where my thumb goes has play and really doesnt feel good when trying to play with my esports team. Please get back to me thank you. Would like to have a new one shipped to me.-Garrett Stoner

Hello,I have been using my Razer Naga X and all of a sudden the keyboard function stopped working, I re-installed the software, I made sure it is up to date but is still not working. I use the thumb buttons 10, 11 and 12 for alt+1, 2 and 3. 

Right now, I am trying to place an order for a keyboard, but I can't find Egypt in the phone number section. Is shipping to Egypt not available ?

The headphones work through the jack but they no longer work wirelessly with the dongle, what can I do? My computer doesn't recognize the dongle as being from Razer or something.I have S/N: HN1947D09008556

Please you guys have to reply me I bought a gift card of 200$ in 5 pieces Razor gold and I mistakenly scratched out the four last PIN numbers on the card  

I bought a gift card of 200$ Razor gold and I mistakenly scratched out the four last PIN numbers on the card

Need help. I recently purchased a brand new Kiyo Pro Ultra. And when I started using it, my computer and other apps or software won’t recognize the camera.It also keeps disappearing on synapse.I already tried the recommended fix found on the web but still not working.Such a waste of money, I thought the premium I paid for the item was worth it.