Razer Support

Hi,short version, hdmi problems, black screen, 5090 variantheres the rundown of my problem:1. I connect hdmi to my odyssey monitor for the first time 5120 x 1440 / 240 hz, works 2. Now a reconect happens or a restart or anything like that the screen flashes with desktop for a moment and then the whole pc freezes, from now on it cant be used 3. Removing all configurations of the monitor with regedit, and then reconnecting, monitor works again4. Reconnect event, the same problem Since this model has only the hdmi connected to gpu this is a huge problem. No problem with display port but that has a igpu on top so performance degradation is a problem, no variation of vrr on off, gsync on off, 120 hz / 60 hz switching helped, the same thing happens, switching to advanced optimus, optimus, dgpu only, same problem. Ive seen some people had problems after waking laptop from sleep, is this connected?

My Razer Blackwidow v4 75% keyboard RGB effect is delayed. While other keyboards' RGB effects feel like they move at 60fps, my Black Widow v4 feels like they move at 24fps. I tried reinstalling Razer Synapse, changing USB ports, and removing the device from Device Manager. No matter what I do, I can't fix the lag in my RGB effects. When I delete the synapse, the RGB effect comes out normally again without any delay, so it doesn't seem to be a keyboard problem. Is there any way to reinstall the Razer Blackwidow v4 firmware? The current firmware version is 1.0.6.0.Please understand that the sentences are awkward because I used a translator. Thank you and Happy New Year

Ill get right into it. Not long ago from this post, I stumbled across an issue where I gotten no audio coming from my headset. It took me a moment to notice when I uncheck “enable audio enhancements” in windows settings that the audio returned. However, that disables razer synapse EQ settings. So now I am trying to figure out what happened to have gotten this glitch. What I can remember is this happen when synapse 4 update. So I uninstalled and reinstalled synapse to see if that would fix it which it did not. I then rolled back windows 11 updates to see if that triggered it. That didn't help either. I even updated the firmware on it to the latest one..that still didn't fix it. My theory is something in synapse 4’s recent update must have glitched something out. Though if anyone would know anything else regarding this matter I would love to hear it.

 I’m having a critical issue with my Razer laptop (Razer Pro, around 2019 model). Earlier today, I went into the Synapse app under the Performance tab and switched to dedicated GPU mode to increase GPU power. The laptop immediately restarted, but now the screen stays completely black on boot.Here’s what’s happening and what I’ve tried so far: The keyboard lights up, and I can hear the Windows startup chime and fans, so the system seems to boot normally. The display stays black, and I can’t see BIOS or the Razer logo. I’ve tried connecting to external monitors via HDMI and USB-C, closing the lid, and pressing Windows + P to switch display modes — no signal appears. I also tried the following reset steps: Full power drain (unplugging, holding power button for 30–60 seconds). Ctrl + Alt + Del + Power reset combination. Repeatedly pressing F1/F2/F9/Del on startup to enter BIOS (no display). The power cord and battery appear to work fine. It seems like switching to ded

I placed an order about a week ago and the product arrived a few days ago (razer cobra pro) but I’ve yet to see any emails regarding redemption of the system override skin

Hey so I bought an item that had the bonus of a battlefield 6 skin yet I haven’t received a code yet. Do we get the code via email after purchase or when the package arrives

can anyone help me with this i can't make any transactions and been trying to find my old authentication codes and backups but its really lost

Hi, The dongle for my headset has stopped working, I tried using the pairing utility and connecting the dongle to different ports, but still refused to work. I had the headset for over 3 years now. Is there a way to get a replacement dongle?

Merhaba. Kullanmış olduğum aktivasyon kodunu tekrardan kullanamıyorum. Mail adresime yeni bir aktivasyon kodu gönderılmesini talep ediyorum. 

I entered the activation code for the 7.1 audio feature of my Razer BarracudaX headset that I bought 2 years ago, and since I formatted my computer, I re-downloaded the app. I want to use the 7.1 audio feature again, but when I log in to my account and install the app, it asks me for the activation code again. When I find the activation code I entered and re-enter it, it doesn't accept it, so I can't use the 7.1 audio feature. Can you help me?

Since the most recent firmware update on my wolverine, it will not connect to the dongle at all and when it does connect it only for a few minutes.i have only had this problem since the newest update, i had no trouble with disconnecting prior to this update, has anyone has had similar issues? If so how did you fix them, im currently having to use my controller permanently wired 

Hello again! So, this is the second one, exact same error. I have had this happen yet again identically since a month after I got it as replacement for my first one but haven't had the energy to reach out for help again.It's so weird, I can play for 4 hours, thrn it suddenly starts disconnecting and becoming extremely sensitive to the dlightest movement.I have never in my life taken this much care in cable management and have eliminated any and all "tugs/yanks"  on the cable. It's so obviously a product flaw as I haven't heard anyone NOT getting this. Latest example: "literally 5 minutes ago my friend sent a party invite, from that moment and until I had joined the party the controller disconnected _6_ TIMES. That's in a  <30 seconds time lapse. Twice I had to unplug/replug the cable or it would not Power On at all (power surge? poor shielding in the contact area?).It has literally ruined Coop Sessions, Boss fights, PvP Duels and my desire to ever use a controller again or a console

I just got myself the Pro Click V2 Vertical Edition, Leviathan V2 X, and Huntsman Elite to go with my Tartarus V2. All have been working on my Windows 11 setup, except the Huntsman Elite, as when I try to change the Chroma settings, they don’t get applied. The mouse, soundbar, and Tartarus all have been working without issue, and apply Chroma effects properly.What I’ve TriedVerified I’m using the latest drivers via https://mysupport.razer.com/app/answers/detail/a_id/1546/~/how-to-get-the-latest-software-and-driver-updates-from-windows)  Updated the Huntsman Elite’s firmware to the latest version https://mysupport.razer.com/app/answers/detail/a_id/1736 Turned off Windows Dynamic Lighting Tried every combination of USB ports my Computer has Disconnecting all other USB devices Profile Reset Factory Reset Uninstalling and reinstalling Synapse and Chroma apps (several times now) Verified the latest Synapse and Chroma apps were installed Asked for a replacement keyboard… just to find the rep

hello,My Razer Blade 15 (2021, RZ09-0369) battery has suddenly stopped working and no longer charges. I would like to know if this model is still under warranty and if battery replacement is covered.Please advise on next steps.Best regards,

I have a razer blackshark v2x ps edition. I cant find activiton code

While placing the ear buds into pairing mode no sound is made from the buds. These do not show up in the available Bluetooth when searching. While using the razor app they will connect but state there is a firmware update which will state that it can't download while the battery is under 75% but the app shows 100%

Hi my name is Khang from Vietnam,I registered razer not long ago with an old phone number and now it has expired and cannot be used anymore. I just topped up my razer but now to top up the game I need to send a code to the phone number that was previously inactive. So what can i do 

Hi everyone my name is Khang from Vietnam, I registered razer not long ago with an old phone number and now it has expired and cannot be used anymore. I just topped up my razer but now to top up the game I need to send a code to the phone number that was previously inactive. So what can i do now

currently set to Razer US, but I urgently need it to be switched to Razer Global.This limitation is affecting my ability to manage and expand my Razer activities on an international level. I have tried resolving this through regular settings but found no available option to make the change myself.I expect your immediate assistance or clear guidance on how to proceed with this region change. Please treat this request as a priority.Thank you for your prompt attention. 

Hi I play warzone and was trying to enable loudness eq but i cant find it and i think it is because my kraken comes up as speaker in the sound settings. Help :)

I bought a Wolverine v3 pro joystick but not from the official website! I want the Battlefied 6 skin! Could someone from support contact me? It seems unfair that it's not delivered to me. I bought one of your products and because of the difference of living in another country or another store, I'm being penalized. But I bought your product and I want my skin.

I am trying to register my keyboard but Synapse is saying my product number is invalid:I am entering RZ03-04701900-R3U1(Removed picture for security purposes) 

Recently bought the Blackshark V2 Pro wireless 2023 edition. It worked perfectly, but today when I want to use it again, my microphone does not pickup any sound. When I try to use it in Windows to test the microphone it only tells me it picked up like 5% of the voice, and all settings are maxed out and all enhancements turned off.Discord does not pickup any sound and online microphone test tools doesn’t pickup any sounds as well… Already installed the latest firmware from april 2024 and reinstalled Synapse. Still the same..

I registered from the website, but when I try to enter the app, it simply won't let me log in even though I enter my name and password.

Hello everyone,I own a Razer Blade 15 Advanced (2021) | RZ09-0409, and unfortunately, my screen has stopped working properly (see photo below). I've already checked all the cable connections to ensure that everything is properly connected, but the issue persists. When I connect the laptop to an external monitor, the display on the external monitor works perfectly, so I don't believe the graphics card is faulty.The internal monitor is a "Sharp LQ156T1JW03". Before resorting to buying a new monitor, I'd like to try replacing the internal LCD cable (the one connecting the motherboard to the monitor, red bordered).However, I'm not sure where I can find a replacement cable for this model. If anyone could provide guidance on where to purchase this specific cable or any advice on the replacement process, I would greatly appreciate it.Thank you in advance for your help!