Razer Support

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I have Huntsman v3 pro and was running synapse 3 since I got it. Worked ok as far as I remember. When I installed their new trash synapse 4, had like 2 presets one for gaming world of warcraft and one generic for everything else + the default on board memory profiles. When I tabbed out/in from game presets, were switching accordingly but sometimes not like always, keyboard was crashing making unresponsive for couple seconds till it returned back to normal. It is like unplugging and re-pluging the usb cable. I e-mailed them the issue at 23d of August with 2 videos describing the exact issue and they replied like proper bots to do firmware upgrade, make a clean install sent them log reports etc. I did the most they were suggesting although the synapse log reporting tool doesn't work and returns me an internet connection issue.... Anyway, long story short, now I have a clean install of the synapse 3, k./b has the latest firmware, and has been reseted few times. As long as synapse 3 is

Razer.ScarletRouge helped me promptly and kindly with my problem with activation code for new headphones. Our conversation was nice and friendly. A great helper! Thanks a lot!!

Hi, I mistakenly scratched off few digits on my gift card from the middle while scratching it. I need help on how to get the missing codes, it’s $100 ...

I’m getting a problem to customise my blacksharck v2 pro on synapse 4. Everytime i click on the symbole of my headset the screen stays grey and i don’t see anything to customise it. Please help,,, I tried different things i don’t know what to do now, 

Dear all, good morning!Razer has decided to discontinue Synapse 2.0, the only software that supports the Kraken v2 (as far as I know).I'm having to migrate to the new Synapse, but it doesn't recognize the device, meaning the quality is quite poor.Usually, when my software is closed, the sound isn't balanced, I hear random hissing, etc.What about support for those (like me) who own this device?  

Specificaly the volume at the right earbud is lower than the left. Both earbuds work fine and both are fully charged. 

I bought blackshark v2 x. I registered the headset on Razer's website, but I did not receive the activation code. When I write the serial number and ask for the code, my site freezes and I cannot open 7.1. Send me the code, please help me.

I have tried many times to register my headset but it never works, it keeps repeating that the product has already been registered. Also the mic is really soft and doesnt really pick up my voice even though I am speaking loudly. So that is why I need help to get a new activation code. Can anyone help?

 Razer Support,I recently purchased a brand-new Razer product and tried to register it on your website. However, I received an error message saying: "This product is already registered."I am sure the product is new and has not been registered before. Could you please help me resolve this issue and complete the registration? 

I can’t lie not being able to purchase something as necessary as the bluetooth USB dongle for headsets, mice etc. It really doens’t look good on Razer removing that. I get it yeah there replacements out there but for those who still have warranty on their products and for them to have to go through a gut wretching process of all the back and forths dealing with support after support rep and then being told cutting their charging wires/usb dongles etc.Anyways please do something about this as I’m in the same boat as so many others who have either lost their dongle, or their dongle has broken. I just hope that someone somewhere sees this and they actually get this sorted because using a wireless headset on a wire is killing me inside.Please push this post so someone higher-up sees this. One love people.

Hello, I have the same swollen battery issue that many have had with the Razor 15. I purchased this in 2020 and want to know what options I have. Thank you,Dennis

I bought my shark v3 pro in NL and have no mail massage no code inside

Hiccton 2 minutes ago Hello! I'm having issues with an old Razer product, its the Nari RC30-26801. It is the same issue as the one on the following link: https://insider.razer.com/razer-support-45/razer-nari-dongle-not-working-76678I've checked on the serial number and it seems out of warranty, I've been looking for a replacement but I only see for the Nari essentials and Ultimate.Do you guys have any work arrounds on this? Or a way I could purchase a replacement from you?

Hello,I tried charging my v3 pro but it only stays at 0%. I have already updated the firmware.Is there any other fix?

merhaba kulaklığımı 0 almama rağmen kayıtlı görünüyor ne yapmalıyım yardımcı olur musunuz

Razer hammerspeed hyperspeed Ps Do I have 7.1 surround sound in my headphones?

Hi Razer Support,I recently purchased a Razer mouse, and the serial number printed on the box is 16 digits long.When I try to check it on your online verification tool, it does not accept the 16-digit serial.Could you please guide me on how I can confirm whether my mouse is authentic or counterfeit?I want to make sure it is a genuine Razer product.Thank you for your assistance!Best regards,

I cant top up on mobile legends and i recently top up on my razer gold, but when i try to top up it needs code from the number (i forgot the full number) that i dont use anymore (lost my phone) plss help mee..😓 plsss i just recently top up and when i tried to use it, it's still need an authentication code from the phone number that i use on my lost phone😓😓😓

I didnt know razer had these apps and I bought a Razer blackshark v2 x Headset after learning  there are these apps and softwares I wanted to try it but when I wanted to register my headset I saw you need proof of purchase and when did you buy it questions. I dont know either Its been smth like a year and I lost my proof of purchase how can I register my headset ?

As the title says, when I connect my Razer Kiyo X to my PC it turns on, but after a few seconds it automatically shuts off. When it turns off, I also hear a strange “click” sound inside the camera. 

the serial number on the back is: it’s a Blade 15 (2022) - RZ09-0421 8.04, bought in 2023 I’d rather just buy the battery and DIY myself. The old battery was swollen this summer so I had taken it out but I can’t find a replacement. thanksI live in Montreal, Canada if that is relevant

my earbuds are no longer balanced as they used to be. randomly the right earbud is very low and its been bugging me for a long time. ive tried everything. cleaning it, balancing it in the app, syncing them…. plugging them into different devices…..nothing works.i think i need support to get a replacement

I recently moved and can’t find my USB dongle for my Razer Blackshark V2 Pro headset. Is there any way I can get a replacement? I love this headset and would really like to keep using it.

I lost my old phone number and i do not remember what it was and i do not have my old phone