Razer Support

i am from india. I have a blackshark v2x usb headset. I wanted to use the thx software i used the trial version and liked it but i want to purchase now. how can i purchase? 

Need help on replacing my sim number as I cant purchase anything cause it requires OTP to proceed with the payment. Anyone please help me I really need this.

I want to know how to check when my gift card is used 

I received Razer BlackShark V2 X headphones for my birthday. Unfortunately, while scratching off the card for the activation code, I smudged three characters and now I can't read the code. Please help.   

I’ve been experiencing unusually high keyboard latency averaging 100ms 37Hz on both my laptop keyboard and my Razer Huntsman Mini. The Razer Synapse software doesn’t show an option to change the polling rate for the keyboard either. I’ve tried reinstalling and doesn’t seem to fix it.  

I have a Barracuda Chrome headset. Never drop and everyday used. I saw something in the headset of mine. small crack. I’m not sure that's small or med cracks.  

Shout out to Razer.ScarletRouge, they provide excellent quality customer service!

Hello guys,I hope I can find some support here, because I just can't believe it's an hardware issue or bad compatibility.So as the title says, I have bad 1% low average FPS in CS2.- I use CapFrameX and the well-known FPS Dust 2 Benchmark Map in CS2- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Here are my Specs, before I go deeper into the Issue:Razer Blade 18 (2024):Microsoft Windows 11 HomeIntel Core i9 14900HX - Cores 8P + 16E, Threads 32GeForce RTX 4090 Laptop GPU - 16 GB, GDDR6 (Driver Version 566.14 - I read it's the best version for the 40 RTX Series, but I also tried newest Versions with no success)

I lost the authentication codes and I cannot retrieve them. I have the email address. Please help. Thank you.

I am experiencing an issue with my Razer BlackShark V2 HyperSpeed headset. It used to work fine, but as of yesterday the wireless mode has completely stopped working. Here are the details:In wired mode, the headset connects immediately and works perfectly fine.However, In wireless mode, the headset does not power on at all. The HyperSpeed Wireless Thingy where you connect your USB for it to become wireless briefly flashes dim green whenever I plug it in, but then turns off (goes black).Btw, The headset LED stays red when plugged in, and it does not appear to be charging, seems to be stuck at 36%.I have already tried different different USB ports. I also attempted a hard reset, but the issue is still there.Any fixes?? :)

Please explain why your company does not develop applications for the MACos system?What wrong with macOS? _I believe that if you do not give the opportunity to use all the functions of the mouse as well ( as the software,) then you are putting your customers and buyers in unequal conditions. Please explain your policy regarding software for macOS (Synapse 3.0 or 4.0)

I created this Razer account with my old Facebook account. Now I can’t log in with Yahoo since apparently my email has been inactive for long. I can’t get the OTP/code being sent with my transaction because I can’t log in my email. Attached below is what shows up when I try to log in my Yahoo email. 

Hello, I have the Razer Deathadder Essential and my problem is the mice scrolling wheel sometimes scrolls up when I scroll down or scrolls down when I scroll up. Its annoying, can I fix this or do I have to buy a new mice?

Hello all, I’m trying to replace my razer wolverine v2 controller that still has a manufacturer warranty on it. Having trouble navigating the website for support. Can anyone help me figure out how to file a claim to receive a replacement controller?

Hello my brother’s Blackshark V2 Pro has had microphone problems for a month and I’ve only been informed about it recently. No physical damage can be seen from the microphone from what I see so far, any fixes?

Goodmorning,Quick scenarioI have a Razer Naga V2 Pro and I am using a HP Omen 27K screen with build in KVM switch. My mouse is connected into this KVM switch. IssueWhenever I double click my Razer mouse the KVM activates and swaps to the other connected device (desktop and laptop connected). Which is really annoying ofcourse because double clicking is rather common action to perform. Troubleshooting steps takenI tested with another laptop connected to my screen and gives the same issue.  I updated all drivers and reinstalled the peripheral. Tested with two other mouses and non of them had the same issues. Made sure no keybinds or macros where installed on the mouse.  Checked and adjusted usb power management settings. 

Please help me: So, my PC was messing up so I factory reset it and had to reinstall Windows 11 by using a bootable USB. Fresh OS, but I don't have the necessary drivers, so no internet or really anything working in the Device Manager, not even the touchpad. I'm trying to fix it by using installing the Razer recovery image. I downloaded it by entering my Razer Blade 17's serial number and then extracted it on my 32 GB USB. After all that, booted into Razer recovery and saw this message: "This preload image is not suitable to current system. Error code: AsusTek Computer Inc" However, I followed all of the steps Razer said and I downloaded the correct recovery for my laptop model/serial number.

I was tidying up my PC because I had just taken it apart to service it, and I accidentally pushed it too hard, causing the mouse's USB dongle to get squashed between the PC and the wall. It stopped working, and I had bought the mouse less than a week ago. I tried to find replacement options, but none of them seemed reliable. The same accident happened about a month ago. Today, I found a way to speak directly with Razer support, and I would like to know if there is any way I can get the mouse working again.

Hey there,I’m trying to put an order but there’s no options like Affirm upon the time of buying to setup multiple payments to build credit score. Could you confirm if multiple payment is available? Impossible to find any topic related to that in the forum or the FAQ Thanks in advance (picture attached below)  

I bought new headphones, the box was opened, the card with the code is missing, and when I try to activate with the serial number, it says the code has already been activated.

Hello, how can I register my headset if I lost the box and can’t enter the Product Number?

Hello, I'm attempting to start a return or exchange for a controller I bought from the Razor online store (Kishi V3) that does not fit the item I bought it for (Legion Tab Gen 3). I want to either return the V3 and purchase the V3 Pro, or else exchange the V3 for the V3 Pro and pay the difference. I also just PM'd the RazerCustAdvocacy Reddit account with further details.When I try to go to the return page (https://returns.narvar.com/razer/returns) and I enter my order number copy/pasted straight from my initial order confirmation email along with my email address, I get an error saying order can't be found, but the information I have is correct. So I've turned here for some assistance, please and thank you!I also posted to the Razer reddit tech support thread for September:

When im find to link support?PING

Hi,I was wondering if it is possible to only buy the Zenlesss Zone Zero mousepad without purchasing the mouse?Edit: you can xd