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Razer Support

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  • 38,569 Threads
  • 56,025 Replies

38569 Threads

J
jimbob1107
posted in Razer Support

Cant download Synapse 3

Just got new deathadder and cant install synapse it just gets stuck on no connection despite various methods. any help appreciated as id like to be able to control dpi etc. thanks :)

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3 years ago
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guidecoolAqua227
posted in Razer Support

Server Access Unavailable Synapse 3

Hello, Windows just updated and my macro keys for copy and paste on my mouse stopped functioning. It kept telling me I needed to have Synapse installed to use them even though I already did. I tried deleting all of the software and reinstalling it, but now all I get a the message it is unable to access the server. I tried what I found online as a solution to allow the installation file through the Windows Firewall, however, this still did not fix the problem, even with restarting. I am getting frustrated as this is not the first time I've had issues with a Razer mouse. If I can't find a solution I will have to buy a different mouse and will avoid buying Razer products in the future.

1
Razer.Speedcr0ss
3 years ago
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sean1072
posted in Razer Support

synapse 3 not detecting headset

I recently bought the razer kraken multi-platform green, they work great but when i open the razer synapse 3.0 it wont detect them although they are connected to the computer and even working with YouTube videos and games. I have tried many solutions but non of them worked.

1
Razer.Speedcr0ss
3 years ago
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everBrickRedconnect626
posted in Razer Support

News about windows 10 2004 update & razer surround/synapse?

Sound is still cracklin' Thx m8s.

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3 years ago
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iMilesArmanite
posted in Razer Support

Synapse 3 Notifications

Hey all, New to this forum and wondering if someone can help me out with an issue I have been having recently. When I use Synapse 3 and change profiles on my mouse I can see the notification appear when I'm just browsing on my desktop with the name of the profile I switched to and all that, but when I open up a game it doesn't pop up with the notification. Just wondering if someone knows how I can get the notifications to appear while I'm in-game as well as just on my desktop. I have tried playing in both fullscreen and borderless fullscreen modes and neither seems to be working. Notifications are turned on in the app. Thanks for any help

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3 years ago
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kimjcob
posted in Razer Support

trying to use usb hub that supports pd charge with laptop charger

im trying to use usb hub with pd charge support and laptop charger because im using lots of rgb product and wants to use pd charge when i go somewhere else. so my question is if i use both usb hub(with pd charger plugged) and laptop charger, will it blow my laptop? im using 2020 advanced model

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3 years ago
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pinkace
posted in Razer Support

Razer Blade Pro - Integrated Graphics Card Missing!

Hello all, I have a Razer Pro RZ09 1663. This laptop is the 2017 model, it has an Nvidia 1080 GPU and an Intel 7820HK CPU. According to the CPU spec sheet, it should have Intel 630 integrated graphics card, but I don't see the card listed in the device manager or Nvidia control panel, I only see the nvidia gpu. In the Bios it shows IGFX as 'n/a'. This means that every single application runs on the load-heavy Nvidia GPU, even notepad! I've tried updating drivers but Intel does not detect any IGFX to install onto. My previous Razer laptop (Blade 2013) also had an Nvidia GPU but also an IGFX card, so I could save my GPU for playing games. Is it possible that this particular laptop just doesn't have ANY IGFX at all? Please help, Razer tech support has only one offer available: send the laptop in and pay $100 to test it (just test it, not fix or replace it). The days of troubleshooting tech support are over.

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3 years ago
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SkyLordFire
posted in Razer Support

synapse 3 is not working with keyboard

So I have a blackwidow x TE chroma, and i saw that synapse 3 finally had support for it, so I decided to install. Synapse 3 is still detecting it as a legacy device and says i need synapse 2 for it. Is this intended? or is there a fix?

1
Razer.Speedcr0ss
3 years ago
3
3360OPTICAL
posted in Razer Support

Razer Silver Rewards

Does anyone know what happened to the silver rewards? Only games are available now. I was thinking about buying mouse bungee with the silver. Are they updating the rewards or the hardware accessories are gone?

1
Razer.Speedcr0ss
3 years ago
S
SgtKokuei
posted in Razer Support

Windows 7 Not Regonizing Razer Spectre Mouse 4 and 5

So I have a Razer Spectre that I have been happily using for years, between 3 computers, and hope to use for many more. Today I ran into an issue that I dont know how long its been going on but now I cant figure out what happened or how to fix it. Like I said I have a Razer Spectre and Windows 7. I used to place Starcraft 2 alot more reguarly when it came out and dont remember having any problems then and actively using all my buttons. But as I played less and less, they just kinda became things that were there but never used. Well I finally decided that I was going to use them in Warframe to bind my melee key to it cause my wrist was starting to hurt from placement on my keyboard. Well the ingame Control mapping doesnt regonize Mouse 4 or 5. So I think, ok fine.... I will use the Razer Software to just Bind Mouse 5 to [E] and that will work find. Well not only does Warframe not regonize it but neither does any other game or program, including Windows 7 itself. I have the most

0
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3 years ago
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interactiveheatViolet552
posted in Razer Support

la punta 3.5 de mis headset Razer Kraken Kitty se rompio y no entiendo como :(

necesito su ayuda urgente se rompio la punta 3.5 de mis razer kraken kitty t no me explico como se rompio ayudenme porfavor :slightly_sad:

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3 years ago
B
BreakingBrett
posted in Razer Support

Where is my package?

I recently ordered a Razer Mamba mouse and I have received the confirmation code, but whenever I try and track my package the site is "Under Scheduled Maintenance". I have checked every day for 4 days and it's still "Under Scheduled Maintenance". Where can I go to plug in my order number in order to see what is happening with my package?

1
Razer.Speedcr0ss
3 years ago
D
dailyDarkTaupeplace989
posted in Razer Support

Synapse 3 Keybindings (Basalisk V2 , F24) [SOLVED]

TL;DR: I'm looking for a way to map the "sensitivity clutch" button to F24. Why? I was looking for a good push to talk key for use while gaming. Most keyboard keys are already in use by the game or the operating system in a way that interfered, but original IBM keyboards had 24 function keys, not the current 12, and support is still in the OS. The extra 12 function keys are unused, and work beautifully for PTT. What have I tried? I've tried the obvious "Keyboard Function" in Synapse 3, and pressing F24, but it doesn't register in this view (My keyboard (Logitech) already has a key remapped to F24, works perfectly, I just want PTT on my mouse) The "Macro" view DOES register presses of F24 fine, unfortunately, if I set it to "repeat when held" in is constantly "pressing" the key, not pressing it once, then releasing when I release it. If set to "Press once" it just presses momentarily. I can set up a macro that does the "press down" and "release" a set number of seconds later, but no

2
Razer.Speedcr0ss
3 years ago
R
Redeye1701
posted in Razer Support

Razer Nari Ultimate for Xbox One's microphone has no sound during gaming

Nari for Xbox One. Listeners report week inputs from my mic. Also attempts to install Razer Synap forces the install of the Razer Xbox One controller that I do not have. Please advise. (*Omitted)

1
Razer.Speedcr0ss
3 years ago
H
HMKYoshi
posted in Razer Support

Needing replacement charger for laptop

My charger has been acting up lately. I was told to get a replacement one and I'm not sure which one to get for my laptop. Can someone assist me with this??

1
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3 years ago
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TOPAZfastByzantine965
posted in Razer Support

Blade 15 2020 fan rattle

Hi support team, my brand new blade 15 has two significant drawbacks: - the fans are constantly active, even when just browsing, emitting a significant noise level - at least one of the fans is causing severe rattling noises at the lower frequencies (implying that with increasing fan frequency the noise level first goes down, because the rattling disappears) I would hate to send the blade back. Can i somehow have the fan(s) replaced or oiled or whatever? Can i reduce the overall fan activity during idle or near-idle tasks? Cheers, Alejandro

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2 years ago
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Whit3Flam3
posted in Razer Support

Replacing threaded USB Cord for Razer Wildcat Controller?!

About a year ago my, at the time, puppy decided it would be a good idea to chew through my controller's USB connection cord along with the charging cord for my headset, but the later is a headache for another day. I was wondering if there were any Wildcat compatible controller cords that I could buy to replace it or if the Wolverine's cord matches the connection. I have looked around various places along with Razer's website but still to no avail I have no controller cord. I truly hope that someone has an answer for me that will fix my problem, because I don't want to feel like I wasted my money buying this controller, just to have the cord accidentally gnawed in half by a five month old puppy and have absolutely no way to get a replacement. Thank you for your time, Whit3 Flam3

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3 years ago
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redwolf_619
posted in Razer Support

Case for Razer Opus?

Is the Razer headset case compatible with the Razer Opus?

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3 years ago
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vell0cet
posted in Razer Support

Another Swollen battery

I've seen a lot of people have swollen battery issues. Mine just started. I bought my Razer Blade 15 in March of 2019 so it's out of warranty now. They won't allow me to open a ticket because it's out of warranty. I have a few questions: Where can I get a replacement battery? Why is this happening to everyone? Why do my Razer laptops always break about 6 months after the warranty expires (my 14" had melted cables almost exactly 6 months after warranty expired as well).

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3 years ago
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Nimfius
posted in Razer Support

Huntsman repeated keys

I have razer huntsman keyboard and keys is stucking/repeating sometimes (e.g. I have pressed alt+tab, but it stuck and do not switch the window, i see all opened windows like i am still holding the keys). I have contacted razer and they have provided me the replacements ( 2 times), but on all 3 keyabords this shit happened. Is it a problem with mechanical keyboards or razer or with me? This keyabord costs too much to be that shitty. Do anyone have the normal huntsman keyboard?

7
Razer.Caziel
3 years ago
D
Densons50
posted in Razer Support

Ordering a Razer Blade 15 Advanced 2020 max spec from Razer EU store

Hi. Thinking about buying this Razer blade 15 advanced , shipping to my country - Latvia. How long does the shipping take, and does it only ship from Hong Kong ? I see many people with delayed deliveries from Hong kong. Please, someone explain where do they ship from if I order to an EU country from EU site and IS IT reliable , refunds etc. Thanks, kind regards

1
Razer.Caziel
3 years ago
T
Thorgal_athman
posted in Razer Support

Synapse, the choice of fortnite's exe not working

Hey Guys, My keyboard and chroma profiles don't load when i play to Fortnite in Synapse, the choice of exe for fortnite is not good. Synapse take "FortniteClient-Win64-Shipping_EAC.exe" instead of "FortniteClient-Win64-Shipping.exe". By this fact, I cannot launch a keyboard or chroma profiles for fortnite I also cannot change the game exe in these settings... Since the last version of synapse, Version 3.5.730.72314, each time I restart my pc, the exe is the correct one in synapse until the game is launched :'( At the moment, the exe that takes place is "FortniteClient-Win64-Shipping_EAC.exe" instead of "FortniteClient-Win64-Shipping.exe" Sometimes, I have "FortniteClient-Win64-Shipping_BE.exe" instead of "FortniteClient-Win64-Shipping.exe" Thanks for your help

2
Razer.Speedcr0ss
3 years ago
A
AbsoluteZeroevertrend749
posted in Razer Support

Cracking Sound when opening/closing my RB15

Hey there, in march I sent my laptop to a repair facility to repair my noisy fans. When I got it back, after some days it startet to do those cracking noises when even I open/close the laptop. (at the right hinge) I didnt contact the support imminently since I needed the device for my master thesis an dhoped it would vanish after some weeks. But here we are 4 months later and it didnt stop; so I wanted to ask if there is anything I can do on my own to make it stop WITHOUT losing my warranty and/or sennding it for repair again? Link to video: https://streamable.com/quczto (it seems to getting worse; It was never as loud as it has been when I just took that video few minutes ago) Hope you guys can help me Many thanks

1
Razer.Caziel
3 years ago
J
Jex-LumiKhoth
posted in Razer Support

Mouse clicking issue

So for a little while now my Razer mouse seems to be acting up a bit in a few ways. I've attempted to uninstall and then reinstall the mouse and anything else that I could find online on how to fix this issue. But in general here's what's been going on: When I single click the left mouse button (at the moment this doesn't seem to be affecting the right mouse button, but it has before), the mouse often detects a double click. More recently however, it often doesn't detect anything at all. If I hold down the Left mouse button sometimes it'll either initially detect nothing at all, a single click or a double click. If it detects a single click then everything will be fine until it randomly decides I'm not holding down the button anymore. Eventually it'll detect that I AM holding down the button but it usually stops again very quickly. I have seen people say that they've had this issue fixed, but I'm not sure what to do as nothing seems to work.

3
Razer.Caziel
3 years ago
R
Rahman0265
posted in Razer Support

Can you help me ?

I have purchased a Razer Thresher Ultemate and lost the box and could not get the Surround code. I registered the product but did not get the code yet, what should I do?

1
Razer.Caziel
3 years ago

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