Razer Support

Hi Razer Support,I recently purchased a new Razer BlackShark V2 X from a local retailer (TraDa Tech via TikTok Shop). However, when I tried to register the product to get the 7.1 Surround Sound activation code, the system said it was "Already Activated" or didn't respond.I have attached my proof of purchase and the Serial Number of the headset. Could you please verify and provide me with a new activation code? 

compre los razer blackshark v2 pro y es imposible activar el sonido envolvente 7.1, no me da ningun codigo, al poner el serial number me dice que no es elegiible, no se que hacer ya para obtener el codigo, ayuda ya porfavor, si no los devolvere. Gracias

Does anyone know where to get a new cord or best way to fix a clicking sound coming from microphone i looked thru a couple threads but didnt see anything

I used my headphones since 2022, used it on different devices but mostly on Windows PC. It was connected through a type c to usb type a receiver - to a ugreen hub. Yesterday I replaced my monitor and connected it through the same ugreen - I know it sounds unrelated but after I connected it (although I’m not sure about the exact timing) headphones are unpaired. I checked with other devices like ipad - when i plug in type c dongle it cannot be seen in settings. What could be the problem here? I also saw in some posts it can be connected with Bluetooth, not with a dongle. But not sure if it’s possible with this model. Could anyone help me with this one? Thanks in advance. 

My Razer Blade bluescreens on memory timing issues. I need to file a ticket to support, but I only get to a ‘sorry not available pleas use chat or email’ - the chat is down, and there is no email listed. I live in Sweden, so probably need a contact for the EU.

I ordered the blackwidow v4 lowprofile hyperspeed a couple weeks ago. I got it last week and honestly have had nothing but problems. I really love how this keyboard feels but, there is an issue with it where the keyboard lags and the inputs get delayed and then put in all at once. I have tried like 800 different things to fix it, and nothing has worked.I called support the other day to help, and they said they would help file a warranty with me. Then they said they would send me an email and I never got a follow up. The Case# from that support call is ************. I just want to file a warranty so I tried through the chat, but the Razer Assist AI bot is completely unresponsive. I cant get a single prompt through without an “Oops I'm encountering a spot of trouble. Please try again later...”  it is truly torturous. I love Razer and their keyboards and mouses, and have never had problems until now, but its really disheartening that it seems they’re making it the most impossible thing to

I'm trying to get help with my mouse, but I keep getting redirected to the chatbot, which doesn't work.My mouse is a Naga V2 Pro Dot, and the middle click has stopped working. I've tried all the steps suggested in the support section (firmware, Synaps, etc.), but nothing works. This problem is also present on other machines.I bought my mouse on Amazon, which redirects me directly to Razer support.I sincerely hope someone can help me or, at least, direct me to a human being who can assist me.Here is the information about my product:Razer Naga V2 Pro - Wireless MMO Gaming Mouse - EU PackagingSerial Number: (removed serial number)Product Number: (removed product number))Thanks !

So basicly when i try to connect the Oled hub that comes with the kraken v4 pro it bootloops, so the razer animation happens then the screen is black with the volume up and down icons showing then it shows the razer animation again. It does so on multiple PC’s so it isnt my ports. Its brand new too so this is frustraing. I also tried the pairing utility and nothing happened at all.

I updated the BIOS on my laptop this morning and it completely bricked it.Razer have pushed out a broken BIOS. It doesn't have a valid security key so won't boot without turning off 'secure boot'. But the BIOS has also broken the ability to turn off 'secure boot'. Creating an endless loop between the BIOS screen and the Secure boot screen.I have a recovery image that I am going to attempt to install via USB but I don't think this will roll back the BIOS version which is the issue.I need immediate help as I use this laptop for work.

I purchased the Razer BlackShark V3 Pro in late October. The volume wheel stopped working shortly after, and now the headset Bs v3 pro has stopped working, have done updatesThis has been extremely frustrating, especially given how recently I purchased it. I expected better durability and reliability from this product. On top of that, the warranty support process has been very disappointing.I would like assistance with resolving this issue as soon as possible.

Hello!Can the Razer DeathAdder V4 Pro gaming mouse be used in wired mode while charging, even if the dongle remains connected to the computer with an additional wire? That is, use two wires at the same time: one for charging the mouse, and the second for the dongle?Best regards.Yurii

Не могу зарегистрировать наушники пишет что уже зарегистрированы. Мой серийный код (Removed SN) 

my razer blackshark powers on when i have a charging cable attached but when i remove it it powers off. it has charge so yea idk

Hello, I require serious help with my device. I have a Razer Blade 14 AMD version from 2021. I have this issue where whenever I try to run a game, the device runs the game for a bit and then turns off. The keyboard light is usually still on, however, it appears to be in sleep mode or something where the light on the bottom keeps fading in and out. Usually, I have to hold the power button to restart my device. It doesn’t seem to be a heating issue either as I have an external fan that I also  use in case. The laptop I am using is operating without a battery as well, so there’s no battery swelling issue. I even factory reset the device, reinstalled my softwares, and tried to run Overwatch but it shutdown again. Before today, when I tried running Genshin impact, it shutdown again after freezing for a bit and said, “your device ran into an error.” When checking event log, I found these errors:- A fatal error occurred when attempting to access the TLS server credential private key. The erro

I lost my rubber pad to help hold my tablet PC when working on Kishi Ultra. It's so inconvenient that I want to buy it separately or buy it. I need your help. Please help

I got this controller as a Christmas present last year and it was working until I got to college in August. Now whenever I’m playing games on my ps5 it randomly disconnects. Its up to date with updates so im not sure what the issue is

Is there anyway to connect this device to my Xbox or am I SOL? it was a gift and I do not have a receipt nor do I know how long ago they purchased it. 

Hi, my mouse stopped working, no lights. I reset pc, pluged mouse to diferent usb, usb 2 and usb 3.Make the reset to the mouse, and still the same error. My pc detects the mouse as a USB pendrive.I think i need the firmware. The firmware updater dont found the mouse.I need the file firmware of my mouse.The serial number is: PM2117H13011505Razer basilisk V2.Thanks

I am experiencing intermittent connection issues with my Razer BlackShark V2 Pro (2023).At times, the audio briefly cuts out or disconnects for a moment and then reconnects.When this happens, the sound level may suddenly change, and I occasionally hear brief static or distortion.I have already tried the following:- Clean installation of GPU drivers- Removing SteelSeries GG and other third-party audio software- Disabling Windows audio enhancements and exclusive mode- Testing different USB ports and positions for the wireless dongleThe issue still occurs.Please advise on further troubleshooting steps or whether this could be a hardware-related issue.

i have deleted the local files and installed new one.i tried to update my windows software.i removed everything from task manager, allowed firewall for the app, run on start up disable on start up everything. still the app wont open

I wanted to use Razer Gold to play Fortnite, but I needed a phone to confirm the purchase. Unfortunately, I was unable to link my account, and it was temporarily blocked.

I’ve just received my Razer Core X V2 and was excited to get it hooked up to my laptop only to find it wouldn’t power on. When I turn the PSU on, the fan on the eGPU does a quick spin before shutting off, and there are no visible lights anywhere on the unit. When I turn the PSU off, the fan briefly spins again.I’ve troubleshooted to the extent that I can. I’ve tested multiple PSUs, made sure the GPU is good, reseated the GPU, and disconnected and reconnected everything. No change. I’m not ruling out a dumb mistake on my part (because it wouldn’t be the first time), but I can’t help but think I got a defective unit.I was going to contact support via the live chat, but the chat button is grayed out no matter the device or browser so I’m unable to do so. Hoping my issue gets seen here. Thanks in advance.

Hi,My razor blade 14 (RC09-0370) has a swollen battery, and I would like to get a replacement battery as soon as possible. How can I get a battery shipped to me? Best,Annie