Razer Support

I just updated to Synapse 4 as I was prompted to do.  I felt sate doing it as it said all settings/customizations would be transferred over.  They were not.  How do I get my previous customizations back for my Tartarus?  I had a LOT going on for 2 different games.

Hi… I have tried to find a contact for Razer ONLINE pre-sales. But can’t. I had a question. People in store can’t answer as they are on a different system.I have a Razer 2080 rtx max q and want to upgrade I am trying to decide between Razer 14 5070 and Asus G14 5070 ti. Same price. I have loads or Razer peripherals (Strider Mat, Mouse, Keyboard etc) I wanted to buy the Razer 14 online and try it for a week using VR, Adobe CC, Games and 365 etc. If I don’t think it is quick enough (given that it’s exessively throttled on battery too), can I return it if retain the packaging and don’t damage the unit. When the terms say returns are permitted (original condition, how does that relate to the SSD being used?) I am also concerned about the mirror like, highly reflective screen for my office. So will I be able to return it? The Asus G14 has much better reviews, but wanted to give Razer a go. 

I have had my Razer Iskur Gaming Chair since 2022, and it is still the most comfortable chair ever for when I’m gaming. Unfortunately, the armrests have been damaged and as much as I have tried to fix them, I am having a hard time finding a permanent solution. Does anyone know where I am able to find replacements for both armrests? Thank you!

A week ago while I was playing gtav on the laptop the screen suddenly started to flicker white and black lines then the laptop shutdown i restarted it and everything seemed fine. It happened a few more times then i stopped playing I was busy for the rest of the week untill the day before yestarday when i turned the laptop on it happened again but this the the screen went black the laptop was still on thou. I restarted and everything was fine for a while before it happened again. I restarted again and this time it started flashing white and black at the boot up. Went to the bios to see if it needed an update but it was updated to the latest version. One thing i noticed is that in the bios the problem didnt occur I thought it could be a driver issue I restarted it again and this time windows crashed and said it needed repair, did that but the problem didn't go away. I did a local reinstall of the windows keeping my data everything was fine for a minute or two before it happened again

Yes, I have a razor black widow 2016 edition ultimate and I’m wondering where I can get software or more information on it because I not seem to find it on the black widow website or anything else can anyone help thanks Need possibly old software or a place to get it or download anything available please and thank you.

I’ve had this Razer Kiyo for a couple years now, and out of nowhere my pc has started to reject it whenever I attempt to start it up. I redownloaded the drivers,  uninstalled and reinstalled synapse, tried different usb ports, and no matter what I end up doing my keeps recognizing it’s existence up until turning on the cameraAny ideas what could be up with it?

Hey, so to put it simply, was watching youtube with the headset connected via Bluetooth to my pc, it then began making a very loud fuzzy noise for ~10 seconds, after which, it turned off and wouldn't turn on, I left it on charge while I went to do something for an hour, hoping it was temporary, ive came back and now it turns on, goes through the Bluetooth pairing process and connects to my phone, but when it does, it will turn off immediately before any sound can come through For lack of better terms, has it run its course?

Trying to register my razer blackwidow v2 pro for 7.1 and THX but the web portal won’t recognise my serial number when I try to type it in. There is no S/N on my physical product (Yes, I have checked the left ear cup, inside and out) and still can’t find anything. Razer synapse thankfully gives me a serial number when i use my device, however it’s only 14 characers long whereas razer asks for 15. Anyone got any ideas?

It says the activation code has been used. 

I lost my phone that has the number registered in this account. I don't have an authenticator.

Im looking to buy one, but i’m not sure if it does. ive heard it does, im just making sure.

My Razer Barracuda X's (headphones) keep pausing any video i watch on them if its connected via dongle and i dont wanna connect it via bluetooth because the audio quality isn ass does anyone know a fix to this because its getting out of hand i dont know what to do because i am 100% sure its an issue with my headphones and it was only youtube at the start but now it happens on spotify and crunchyroll too can someone please save me from this. 

Hello,About two weeks after purchasing my Basilisk v3 mouse, I noticed an issue with the scroll wheel. When switching between tactile mode and free-spin mode, the mouse never returns to tactile.When I press the button on the mouse, I can see the setting correctly toggling between both modes in Razer Synapse, but the wheel itself stays in free-spin mode regardless.I have already tried the following steps without success: Changing the USB port Reinstalling Razer Synapse and the full Razer suite Restarting my computer Creating a new profile and switching between them This is particularly frustrating since the free-spin mode is extremely sensitive, and even moving the mouse quickly makes the wheel spin unintentionally.Is there a way to fix this issue without opening the mouse (as I would like to keep the warranty intact)?Thank you for your help.

Help! i connected my barracuda headset to my phone via bluetooth and now i cant get it to connect back to my pc via dongle. the dongle is working because my pc is picking it up; however,  the headset isnt want to connect. ive tried resetting everything and it just keeps saying pairing. what do i do 

Just bought a brand new Blackshark V2 PRO (the “for Playstation” version), and it works just fine on PC, both through Bluetooth and dongle, but, I just can’t update it’s firmware cause the “update” buttom never enables in the updater despite the headset being already normally connected, and Synapse doesn’t recognize it. It’s “for Playstation”, but also says it’s fully compatible with PC. How do I solve this problem? It’s a expensive headset, and I’m willing to return it if it can’t be solved.

Hey everyone,Just wanted to share how I fixed a super frustrating issue with my Razer BlackShark V2 Pro (2023) on Windows 11.Basically, Synapse wasn't saving my audio settings, and the EQ/mic enhancements just refused to work properly after restarting or reconnecting.Tried reinstalling drivers, Synapse, even THX... nothing worked. But here’s what finally solved it: Download and clean install Windows 10. (Yeah, I know—sounds dumb, but trust me. Win11 skips some stuff.) After Win10 install, open Windows Update and let it download all missing drivers and updates. This part is key. My headset finally installed correctly here. Once everything works fine on Win10, upgrade back to Windows 11. After upgrade, the system kept the working drivers from Win10 and everything just worked

Hello! i have 2 accounts the one im using right now and another one with different email I cant link my twitch/Facebook here as it was already linked to the other account, i tried to unlink it from there but still the same error, what should i do? do i need to delete the other one or what?

Hi!I created profile for Basilisk V3, setting scroll down to work as left click.Synapse confirms it, but when I spin the wheel, it still works like scroll down.When I stop the synapse app, everything works correctly, but running it ruins the settingsAll the software ia up to date.How to fix this? 

Hello, I purchased a Razer headset back in 2020 and also purchased a THX spatial license with it.5 years later, I got a new Kraken V4 and within my Razer app the THX spatial audio is showing as trial version for now (see screenshot)I still have my license key for the THX spacial, can I use my key to activate THX spatial audio again? Is there no way to chat or talk to anyone about this? Would have preferred to do this over a chat and the support page is completely useless in getting any help from an actual person...  

After the latest update my controller will not charge at all, when I put the usb c cable in it just flashes red twice and then nothing, the controller is on a couple of months old.

I've had this mouse, Deathadder V3 wired for a few months, it's never been dropped or hit like that, but a couple of days ago the mouse, while playing The Finals, stopped working, it just disconnected and that's it, I reconnected it again, and the PC didn't recognize it or make the connected sound, I let it rest for a day, reconnected it and still didn't respond, all it does is blink red in the DPI light, the sensor turns on, but neither the PC, nor Synapse nor anything recognizes it, other PCs either, I don't remember there being an update or anything, not even the Firmware worked, I don't know what's going on, help please

Dear Razer Support Team,I have recently purchased a Razer BlackShark V2 X USB headset. However, I am having trouble registering the product on your website. When I enter the serial number, the system says that the product is already registered.Yet I have not registered beforeAdditionally, there was no activation code included in the box, so I am unable to proceed with the registration or receive the related benefits.Could you please assist me in resolving this issue? I can provide proof of purchase and photos of the product if necessary.Thank you in advance for your help.I look forward to your response.Kind regards,Husakoz

i need help When I try to register the Razer Blackshark V2 X to my account, it says it has already been registered.pls help razer support i buy this headset this week and need configure it 

I buy razer viper v3 pro but i lost it .So i can do  

I am currently using the Razer Hunstman Mini, yet similar to previous posts, my keyboard displays 22ms latency and approximately 45hz polling rate on multiple different latency viewing software and websites. Does anyone know the solution to this problem? Additionally, there is no option to change polling rate on the synapse software when I look around and I have already tried different types of usb connections.On the descriptions, the website says that the hunstman mini should have 1000hz polling rate but compared to the 45hz polling rate, I am really doubting the description. I have been looking through multiple threads on this issue and no one has replied a valid result or a solution to this problem. If anyone, or even someone from razer support who could possibly help with this issue sees this, please help because I reckon other people in the community are also having this question.