Razer Support

Hi, I would like to change the email address associated with my account. I no longer have access to the current email linked. Thanks!

I’ve been a huge Razer fan for years, spending over HKD 100,000 in just the past two months. But my visit to the Razer store on Feb 25 was honestly shocking. A staff member (not Cody—he’s always great) was impatient, rude, and made me feel like I was bothering him just by asking questions. When I tried to buy a HKD 1 shopping bag, he insisted on cash, refused electronic payment, and even told me to “go study the law” when I asked why. Then, when I only had a HKD 10 bill, he sarcastically said, “I’ll pay for it for you.” This isn’t the service loyal customers expect or deserve. Really hope Razer looks into this.

Hey guys.My Tartarus sometimes resets its keybindings while gaming. Then I go into synapse, click on the Tartarus V2 where I can see, that my keybindings are still there and selected. The Tartarus V2 just dont use them. Only thing what helps: unplug and replug. I have it connected to a powered usb hub.

Hi,  I just got the hyperflux v2 and the basilisk v3 pro and I can’t get the mouse to pair with the mat.puck is installed. only way to get the mouse to work is by plugging in the dongle or cable. Led on the mat hasn’t turned on once either. I get the notification sound when plugging it in and it shows in synapse. but they aren’t working with each other.The setup steps seem a bit odd as well, says to make sure it isn’t plugged in via usb and the dongle is unplugged which then i have no mouse to click the scan button?? 

I recently purchased a Tartarus v2, downloaded the Razer Synapse program to customize my keybinds. When I open the software it seems to work fine, it sees the device, I can go in and edit the device settings, buy when I go to change the keybinds it does not push then to the Tartarus. I have tried resetting profiles switching back and forth but nothing will get the Tartarus to change the keys from the default ones even when synapse shows them as something else.

I am having issues with my Razer Naga V2 Pro because when using the USB dongle it constantly connects and disconnects from Synapse, causing erratic behavior. Additionally, in Bluetooth mode it does not enter pairing mode when pressing the three buttons mentioned in the manual.I have tried the following: closing Razer Synapse, uninstalling it, restarting my computer, verifying that the mouse has the latest firmware, and testing it on another computer using the USB dongle, where the same issue occurs. The only way it works reliably is when connected via the USB cable.Please help me, as this mouse was purchased only three months ago.

Windows  11 ARM - Snapdragon X Elite Razer Synapse 3 - doesnt not find connected devicesRazer Synapse 4 - assigned shortcuts do not workAny idea ?I really need it for work Razer Tartarus V2 .​​​​​​​

I've never had a problem with my Cobra Pro since I bought it in 2023.But last week, it simply stopped working out of nowhere. I did what most similar threads said: I put the mouse in bootloader mode, updated the firmware, and waited for it to charge (I thought it was a low battery). After some trouble, it started working again that same day.Now today the problem has returned. I followed the same steps, but this time it's not working: the mouse disconnects from Windows when it reaches 99% of the firmware update.Yes, I've already tried other USB ports, different cables, and even another PC without Synapse. Has anyone managed to solve this problem?

my wolverine v2 keeps multi pressing the bumpers. i press it once and it instantly multi presses, which is insanely annoying while racing in manual. is there a way to stop this? it does it on xbox and pc. even an app that lets me add a delay between presses would be great

My 3 year old Razer Viper Ultimate has suddenly given up so hoping to get some advice on a fix… The RGB razer light on the top is completely dead but underneath I can see the green light flashing and that the sensor is on. I’ve already tried different USB ports as well as wired connection, resetting the mouse with the left/right/middle hold. Also left it on charge overnight but still nothing… Any idea what’s going on? RIP?

Hello Razor Team, I recently purchased a Razer BlackShark V2 X. However, when I try to register the device to get my 7.1 Surround Sound activation code, I receive the error: "The product is already registered." Pls help me ;(((

I have secure boot violation on start up on my RB 15. I can only proceed by disabling secure boot in BIOS settings. I have updated to the latest firmware (00459) and also the BIOS updater but no success. Any help would be appreciated?

After only 2 years of ownership the power cord for my Razer Blade 17 has begun to melt. Looks like this could be a common problem for the 280W adapters. Could Razer contact me regarding this issue please? 

Dear Razer Support Team,I am writing to seek warranty assistance for my Razer Anzu Smart Glasses, which I purchased on June 29, 2025, via Amazon US. I am currently located in Hong Kong.Recently, the glasses stopped working entirely. While I was using them normally during a regular workout, the Bluetooth suddenly disconnected. Since then, the glasses will not turn on and do not charge at all.I have attached my Amazon invoice for your reference. Since I am based in Hong Kong, could you please advise me on how I can proceed with an RMA / warranty claim?Thank you for your assistance.Best regards,Squall

keyboard bug

My Basilisk v3 Pro falls asleep in a minute of downtime or so. Although it is set to 15 minutes in Synapse 3. It takes too long to wake it up. I might read something with the mouse in my hand not moving it for a minute, it falls asleep and it takes some time to wake it up. Turning off Synapse eliminates this issue. I tried Synapse beta - same issue. This is so much annoying. I need support help. It is definitely Synapse bug.

Hello there! I’ve just got my Razer Blackshark V2 X and I tried installing the 7.1 surround system but it always came up as “server access unavailable” and I cannot find a fix to it. Can anyone help?

Hello, I have a lenovo ideapad s500 and synapse 4 crashes all the time and cannot be used for my deathadder elite and blackwidow. Is there a diferent way to costumize my peripherals?

I want to buy it but I'm on the Linux operating system, is there support for the controller?

 Here’s a more polished version of your message: Hello, everyone! I’m new here and need some help with my Razer Blade 16 (rz09-0483) laptop. It’s a relatively new device with a 13th-gen Intel processor, but it has started overheating. Most of the time, the CPU temperature stays around 100°C without any load. I’ve already tried changing the thermal paste, but it didn’t make a difference. I then checked the heatsink using a thermal camera and noticed that it doesn’t spread heat properly anymore. It seems I need a new heatsink, but I’m not sure where to order one. I’ve tried searching online, but I only found one link that is no longer active:https://www.impactcomputers.com/index.php/products/razer-14051642-00 Any help or advice on where I can find a replacement heatsink would be greatly appreciated. Thank you!

Hey! The battery in my Blade 14 has degraded significantly with time, and I would like to replace it to get more use out of it. Can someone from Razer please assist me in ordering a replacement part? ThanksJhony

Hi. My touchpad isn’t working properly. It looks to be raised up and I assume this is because the battery is swelling underneath. I have a 2021 UK Razer Blade (RZ09-0370). How can I get this fixed?

I lost the Razer Viper Pro 3 dongle. Can I purchase a new one or get a replacement?

As the title says, i bought them through an official reseller (as they claim) and EXACTLY 1 year and 3 months after almost daily use and no pressure added, my head is a bit small so i dont even need to adjust the side things and now 2 min ago as i was wearing them i felt the left ear getting suddenly loose, i checked and it was officially broken, really loved these headset, too bad im gonna lose them, what do you folks recommend getting or shall i repair them? 

I’ve had my Razer Blade 15 advanced 2021 RZ09-0409 for almost two years now. For the first 14 months it worked perfectly and I loved using it. It is now pretty much unusable.tldr - It doesn’t work with any 3 prong charger. Not a charger issue. The computer massively slows down and will not charge the battery (plus it shows it’s on battery power). To preface, I used it for software development and light gaming. When used the clamshell screen was always opened. When gaming it was always connected to the original charger. As it was my work computer as well, the battery had time to discharge and charge when I took it with me to meetings. All this to say it was treated nicely. After 14 months I noticed two things. 1 - I can’t use the trackpad anymore and 2 - the computer stopped charging. Reading up online I figured the battery must be the issue - and indeed it was swollen to the point it pressed on the touchpad so the latter can’t be clicked. The computer was marginally out of warranty at