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Razer Support

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40743 Threads

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interactiveBlush143
posted in Razer Support

The battery of my laptop swelled

A year ago and a few months ago I bought a Razer Blade 15 Base Model which has a GTX1060 (Excellent laptop, I can't be happier with my purchase) poer I noticed that the touchpad area swells up a little bit, you can tell it's the battery and I'd like help buyingr the best spare part possible. (I don't know if they have service centers but I can't send it because I live in the Caribbean and all time sent an article to the USA).

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4 years ago
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dppowell
posted in Razer Support

heating issues

recently bought the razer blade 15 in mercury white. concerned about overheating when running even light software. With two tabs in firefox and one photoshop file open the fan drowns out all sound and the laptop gets notably hot. Not sure how normal this was or if I should be concerned.

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4 years ago
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everAcidGreenCORAL789
posted in Razer Support

Need some help with drivers and surround sound

This morning my Razer Kraken X Lite came in and when I got it I plugged it in but nothing worked. My pc wouldn't recognize the headphones at all, I tried and tried again. I then decided to install the 7.1 surround sound to see if it will work after that. The 7.1 surround sound device installed, but not the actual headphones. I went onto device manager to find an unknown sound device, I updated the drivers on that by right clicking and updating, it updated into speakers but my headphones still did not work. What I did at that point was uninstall all the drivers that I just installed, including the unkown sound device and the 7.1 surround sound. When I opened up my pc I plugged my stuff in and it worked, but the thing is now when I try to use surround sound, since I deleted that driver it keeps saying switch to 7.1 surround sound and then put your actual headphones into this software, I can't switch to 7.1 surround because the 'device' is literally not showing up for me anymore. I reinst

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4 years ago
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at3long07
posted in Razer Support

Looking for good promo codes for my Razer Purchase today!!

Hey my name is Aaron amd today i am purchasing my first laptop ever.. i currently have 3800$ worth of Razer products in my cart including The 2080 super max 15" 300hz laptop, the Razer Nari ultimate headset, the rouge v2 backpack, and the Razer deathadder V2.. Before i purchase i was trying to figure out if there are any promo codes that will get me more than 10 dollars off since I'm spending so much money i was hoping i could find a good promo code!! And also it wont let me purchase the protection plan for the headset?

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4 years ago
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rmckeon
posted in Razer Support

Razer Synapse 3 Build Version that resolves security issue?

This article was posted back in Jan 2019 in relation to a privilege escalation issue on version 3.3.1128.112711 of Razer Synapse 3. https://posts.specterops.io/razer-synapse-3-elevation-of-privilege-6d2802bd0585 I haven't seen any communication or releases from Razer since that specifically address this vulnerability. Which version build number includes a fix for the issue in that article? Would 3.4.x onwards suffice? Thanks

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4 years ago
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pm1631121700270
posted in Razer Support

headset

good afternoon, unfortunately my software is not identifying my phone, I already unpacked the softwa

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4 years ago
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smallyoda3
posted in Razer Support

7.1 Surround Sound no longer working

so I've had my razer Kraken X headset since december and have been enjoying the 7.1 surround sound that it came with, that is until recently when I was playing a game and I thought something seamed off because it seamed like I could only hear sounds coming from directly in front of me but not behind or on either side. so I tried toggling the surround sound off then on to see if it was even working and I couldn't tell any difference between it being off and on. this has never happened before. I have tried uninstalling the razer surround sound app then restarting my pc then reinstalling but that didn't seam to help and it says I'm running the latest version, also my default audio device is set to be 7.1 surround sound. I know the surround sound has worked in the past it just stopped working recently.

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4 years ago
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juliandondero
posted in Razer Support

thresher 7.1 headset won't power on, no leds

thresher 7.1 headset won't power on, led no power on!

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4 years ago
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Wesself040
posted in Razer Support

Razer Installer stuck

Hi Guys, I bought a Razer Nari Ultimate 8 days ago, but the software doesnt work. When I try to download it from chrome it doesn't work, when I plug the headset in the download also wont work. The loading screen pops up, but the same problem occures, it just doesn't seem to do anything. When I open up my taskmanager it tells me only 1% CPU and 5%GPU are being used. It also uses around 30mb memory. I have tried everything I know, and razer doesn't react to my email. Does anyone has an idea of how I could fix this? (PS. I have added a screenshot of both the loadingscreen and the taskmanager) I hope you can help! Thanks in advance, Wessel

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4 years ago
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Wesself040
posted in Razer Support

Razer Installer doesn't work

Hi Guys, I bought a Razer Nari Ultimate 8 days ago, but the software doesnt work. When I try to download it from chrome it doesn't work, when I plug the headset in the download also wont work. The loading screen pops up, but

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4 years ago
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Charlie59876
posted in Razer Support

Razer synapse 2 telling me to create a razer id when i already have one

Reazer synapse 2 logged me out so i went to log back in and it's now telling me to make a razer id when i already have one, and when i click on the link i am already logged in and already have a razer id shown on the site

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4 years ago
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DevGuy
posted in Razer Support

Horrible Support Experience - Sent Back Without All Screws

I recently had to send my laptop in to have Razer replace my battery. The laptop (Blade 15) was sent back with missing screws in the bottom! I tried to contact support about this but I either get ignored, a canned response, or some irrelevant response or link. Razer should be embarrassed by this! At this point I just want to know what the screw specs are so I can replace it myself OR have some sent! I know this doesn't impact performance / function, but COME ON! The quality control should be better than this!

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4 years ago
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tilrtrunell
posted in Razer Support

Razer Wolverine

I just got a new razer Wolverine ultimate and the right thumb stick is leaning left and not straight up and down.

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4 years ago
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Reinoceros
posted in Razer Support

Support unresponsive?

Hello, I am rather new to Razer, is this common to have the chat and phone options simply unavailable to customers with support issues? If so, this is not a company I want to be working with. I appreciate the honest feedback.

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4 years ago
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isorun
posted in Razer Support

Razer Basilisk lags when scrolling down

I bought a Razer Basilisk last week and I'm having an odd issue with scrolling down. When the mouse has just been plugged in, it is working fine for a couple of seconds, up to a couple of minutes. However, shortly after, lagging starts to occur when scrolling down in single steps. Sometimes the actual scroll movement is delayed for up to a second, sometimes it does nothing until the next scroll step is triggered and then moves 2 steps at once. The problem does not occur when scrolling up. The problem occurs regardless of the resistance setting of the scroll wheel. I've tested this on two computers and on multiple USB ports. On one pc I installed Razer Synapse when prompted, on the other I did not. Because everything works fine for a limited amount of time, I'm suspecting some sort of software or driver issue. I did a google search and people have mentioned CPU load being the cause, as well as a polling rate mismatch between the configured rate in synapse and the windows polling rate.

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4 years ago
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TandemPompano
posted in Razer Support

Razer Electra V2 USB not being recognized by Windows anymore

I was playing league when suddenly my headset went silent when i disconected and the reconected the headset windows didnt recognized it ,No chance to update the drivers cause device is not plugged... according to windows it says usb device unknown

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4 years ago
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coolPuceAMETHYST878
posted in Razer Support

Razer DeathAdder 2.0 issue

Hi, Synapse 3.0 can see that I need Synapse 2.0 for my DeathAdder. But when I open up Synapse 2.0 it only detects my Kraken headset and not the mouse. I have tried uninstalling both Synapses. Uninstalling the mouse driver etc but Synapse still won't detect my DeathAdder. It has previously worked about a year ago but I am not only checking it again recently because my DPI is just way too high that in most games the lowest sensitivity isn't enough. I have attached all relevant images.

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4 years ago
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Skraug
posted in Razer Support

Besoin d aide synapse

Bonjour , voici mon probleme je suis de retour sur wow et j ai une naga chroma , installation de synapse 3 impossible de faire fonctionner la touche assigné en macro ! j ai fais f1 f2 f3 sur le bouton 11 de la souris celui ci ne fonctionne pas qqun a eut ce soucis ? merci

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4 years ago
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dipypang
posted in Razer Support

DeathAdder Chroma double clicking and undetected by synapse 3

Guys, Since last week my DeathAdder Chroma started to double clicking. I tried to update the firmware but nothing happened. Is my mouse broken at this is solvable? And synapse 3 never can detect my mouse so I’m still using synapse 2. Is it because of that? Please help

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4 years ago
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Hybrid_Dragon
posted in Razer Support

Razer Devices No Longer Detected in Synapse 2.0 (Post-Update)

Hi, As per the title, ever since the latest updates of Synapse 3.0 and 2.0, my hardware are no longer detected. My List of Audio Devices with problems are shown below: Razer Kraken Pro V2 - Oval Ear Cushions (Audio Jack): Not detected or shown in Synapse anymore Razer Kraken 7.1 V2 (USB): Detected Razer Hammerhead Duo (Audio Jack): Not detected Last time in Synapse 2.0, there is an option to select multiple Razer headphone settings (my favorite so far was Razer Carcharias on my Kraken/Hammerhead). Now, it only shows the USB Kraken version in which has limited settings to change. Multiple occasions my Synapse 2.0 crashes when switching between Headphone/Speaker, thus made me decided to perform a clean re-installation of the software, leading to this problem. Apparently Razer Surround now blacklists other audio brands such as Logitech devices. So, I've opted to use the THX SPATIAL AUDIO - SURROUND SOUND APPLICATION. Currently on trial version, and I cannot even purchase the software

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4 years ago
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mrmelvinteo
posted in Razer Support

DID RAZER SERVICE CENTER LOST MY BLADE 15

My Razer Blade 15 was met with an overheating issue. Thermal throttling. It was verified with Razer to be faulty so we set up an appointment with Razer to get it fixed. 16 Jun 2020 - We head down to Chai Chee Lane RAZER Singapore and met with the RAZER staff Lester.Lester took down the details of our Razer Blade 15 and told us the repair will take 3-5 workings days. https://preview.redd.it/aeddj0ryk5b51.png?width=544&format=png&auto=webp&s=46af851bde5d5b3a1e0e338c057b1134dfeeb7b4 25 Jun 2020 - We called in support hotline to check the status of our RAZER Blade, we were told that the technical team will get back to us within 24-48 hours. 26 Jun 2020 - As per 25 Jun 2020 call we should be getting an update regarding the status of the Blade. No updates. We called in again and we are told the same exact statement. To wait 24-48 hours and they will get back to us. 29 Jun 2020 - We called in again, they told us they have no updates but to wait 24-48 hours. You promised twice that I wou

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4 years ago
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Cogniac_Colonel
posted in Razer Support

RAZER CYNOSA CHROMA PROBLEMS

I bought this keyboard, used it for about 2-3 months and all of a sudden today it starts adding a backslash when I press the ENTER key. I did some research and traced it back to this keyboard. What gives? I need help fixing this. | |I have another Razer keyboard and it's not doing it on the same PC in a different USB port. Tried swapping the USB port of the Chroma but the issue persist.

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4 years ago
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Hydra1qaz
posted in Razer Support

Razer synapse not detecting devices

After having an issue with razer synapse not updating rgb after opening it (yeah i know special colors not working isnt a big deal) i had decided to check the drivers, and there was no issue so i uninstalled all of them and reinstalled all of them to the issue not being fixed, i had performed a clean install of razer synapse as well and that didnt help either, now I have no idea what else to try. any help? currently I have a razer huntsman, razer basalisk, and a razer goliathus, all of which are the quarts pink edition.

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4 years ago
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Will90730
posted in Razer Support

Razer Blade 15 (2020) not charging out of the box

I’ve just received my new Razer Blade 15 today and right away the charger does not work, no LED indicator lighting up or anything. I have tried it with multiple outlets but nothing will work, and I can only assume the charger/power adapter is DOA.

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4 years ago
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DIAMONDurbanRuby314
posted in Razer Support

Razer Opus Wont Play Sound.

So I got the razer opus yesterday and while using it on both my pc and while using my iphone, it didn't play any sound and still flashed after i connected them with bluetooth. Please give me a fix, I have installed all the firmware.

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4 years ago

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