Razer Support

I can't use the mouse until I reconnect it by taking the USB cable in and out. This means that every time I 'cold' startup my computer, I need to re-attach the mouse before I can get going, which is very annoying.I tried with Synapse 3 and the latest beta version. same issue as in the link.  

i tryed to uninstall and reinstall synapse 4 i try to install the driver i try to use the nari ultimate pairing utility but i cannot use it because “close all other app” i try with the cable

Hi everyone,I know my mouse is out of warranty — I bought it about two years ago — but it’s still in great condition and was working perfectly.For the past few months, I’ve been using it with my work laptop, where I don’t have Razer Synapse installed. Last week, I switched back to my gaming desktop, which had Synapse 3. Everything was working fine until I got a prompt to upgrade to Synapse 4, saying it was “30% faster.” I updated it… and that was the end of my wireless mouse.After the update, the mouse stopped working completely. I started looking around and found several people on forums saying that the Synapse update also updated the dongle firmware, which broke the communication between the mouse and the dongle.I tried to open a support ticket, but the support page just keeps loading forever and doesn’t let me submit anything — so I’m posting here as a last resort.I really hope Razer can provide some kind of solution. If not, it honestly feels l

Hi guys.So i just got my kaira pro for ps5. First time everything was fine, the leds were working just fine. As soon as i paired them to the app the leds turn off and never worked again. I've already tryied diferent things but didn't get them to work again.Any tips? Thanks 👍

Hello, I have a Razer Basilisk V3 Pro 35K mouse, I use Windows 11 and Razer Synapse 4. I’m using it in bluetooth mode.I can't get the scroll acceleration option to work. I’m using scrolling mode Tactile and smart-reel is off.When I activate scroll acceleration, there is no difference when I quickly scroll the wheel. It always scrolls at the same speed. I have tried all three Synapse levels (low, medium, high), but none of them work.I've uninstalled Synapse 4, restarted the computer and reinstalled it, all to no avail. I've also tried removing the mouse in Windows and pairing it again, but it still doesn't work. I have also tried to turn off mouse, then on. Any idea why it doesn’t work?

I have a problem with my Opus X, it doesn't turn on after I accidentally closed the app when updating firmware. someone help me solve this problem.

Opened up my laptop to being stuck in BIOS. Did as many steps as possible without having to contact someone and my NVMe was showing my drive but wasn’t showing up in Boot. Now it’s not showing up in NVMe Configuration and I am still stuck. Have had no other problems with this laptop before and was using it yesterday/earlier today. I am just very confused. Anyone with any ideas would be greatly appreciated as I don’t want to just resort to immediately taking it into a shop.

Hello Razer. I have been having issues with random and persistent static in the audio. I have a Cynosa Chroma and a Deathadder Elite which are both USB. I tried all other USB ports with same issue. I have ran audio signal through LED monitor, 3mm port to speaker monitors, and 3mm to headphone on both the front and back of PC.I think I have narrowed it down to an interference from Razer products. The audio gets a low audible static when I plug in the mouse [or if there is movement on screen, like a YouTube video or gaming]. This turns to crackling static when I scroll mouse or play games. It gets more noticeable when the game is silent or louder when you increase the volume. [These sounds also persist when the PC is on mute via Windows Volume Mixer]The other sound comes from the keyboard. This sound is a faint ringing pitch. It is noticeable when the LED cycles colors, when the intensity of the LED brightness is increased and also when you toggle the Caps, Scr Lk, or Nu

I had an issue with my audio crackling for my newly bought razer kraken 3 so i look on the forums and i see the issue can be resolved by updating the firmware, so i go to install the firmware and i download the firmware updater and it tells me to plug in my headset.So I plug it in, but it doesn’t acknowledge that it is plugged in and turned on, i see there are similar tickets to this so i try what was posted there for trouble shooting, I restart my computer, I try a different computer, I plug it into the mother board. But nothing works.

yes i was curious to know cause i was thinking about getting this headset cause i saw many people talking about the v2 hinges and how they broke off so i was wondering if they fixed this with the new headset and i didnt know where else to turn but to come here and ask if i can get any response that would be great thank you in advance  

I was just wondering if Razer has any Microphones that are compatible with PS5. I got a Seiren V3 and found out it wasn't compatible with PS5.

Hello !I have lost my old phone number and i have lost my back up codes also Can someone help me reset it please ASAP need to make a payment and i can't

Not receiving Surround sound 7.1 Code after registration, Tried requesting a new activation code. Still not showing in email. Already checked spam and junk.

Hello Razer Support Team,I am writing to you because I am unable to connect my Razer Blackshark V2 X headset to Razer Synapse. I have tried reinstalling both Synapse and my audio drivers, but the headset is still not detected by the software.I have found conflicting information online. Some sources suggest that the Blackshark V2 X should be compatible with Synapse, while I have also seen information on the Razer support pages that indicates it may not be.Could you please clarify whether the Razer Blackshark V2 X is supposed to be compatible with Razer Synapse? If not, is there any other Razer software, like the 7.1 Surround Sound software, that I can use to configure my headset?Thank you for your assistance.Best regards,Lukas

The only reason I bought the Tartarus was because it had a thumbstick. I really like being able to map all of my movement to just my thumb because it frees up all my other fingers for other commands.While all of the other buttons on the Tartarus are of excellent quality, the thumbstick feels like an afterthought and will typically fail within a year. When it fails, the thumbstick will start registering movement in a direction other than the direction you're pushing it towards. Even when you release the thumbstick, it will still register the erroneous direction.This is not a one time thing. This is probably the third Tartarus I've bought. And it's not like I abuse the Tartarus. I'm not a competitive gamer. I'm just a casual gamer that uses thumbstick to mainly move forward and occasionally strafe from side to side.

Is there anyway to purchase the dongle for razer wolverine V2 pro i bought one refurbished and it didn't come with one been looking everywhere and can't find one

Hi there,I just registered my Razer Blackshark V2 X through Razer Online Services, and the headset is showing up properly on my account. But the activation code for the 7.1 Surround Sound still hasn’t arrived in my inbox.The page says the code was sent to my email, but I’ve checked several times—including spam and promotions folders—and there’s nothing there. It’s been a while now, so I just wanted to check in and see if there’s anything I can do to get the code resent?Would really appreciate any help. Thanks in advance!

Hello,I just received a Barracuda X Chroma headset. I registered the product on my Razer account and received the confirmation email. However, I never received the activation code for the 7.1 Surround. I checked all my messages, but I'm sure I didn't receive anything. (My headset is new, so no code could have been received before.)Thanks to those who will help me.

I have activated the S/N and it shows on my account. It says it has sent the activation code but it has not. How do I simply even talk to a support about this issue. Real big turn down. SEND MY CODE. This seems to be a common issue. 

Reinstalled Synapse, switched pcs, different usb ports. Using the update utility, pairing utility, nothing has resolved the issue the dongle is refusing to be recorgnized at all. 

I had profiles set up for my razer mouse and tararus for a few games but had to manually hit the set up key to change the profiles for each device. Tonight I learned you can link profiles to a game exe so they all load when you boot up the game...GREAT!!! Did it for Helldivers 2..BOOM...works.Tried setting it up for Call of Duty HQ to play Black Ops 6 and seems it only links to the game launcher...so when the game launches, it switches profiles like it should but once the game itself boots, i lose the link and profile/color goes to default profile.Tried manually linking the COD.EXE file in the XboxGames folder but ends up telling me “You don’t have permission to open this file”….very dissappointing. Works fine if link it to cod.exe from the Blizzard launcher. So obviously Xbox has a permission set on it….anyway around this?

Hi everyone,I’m experiencing a strange issue with my Razer Basilisk V3 related to the scroll wheel. Here’s what’s happening:When I scroll the wheel down, I can hear the usual “click” from the stepped scrolling mechanism. On certain "clicks" (apparently the even ones), if I lift and place the mouse back down, it randomly detects scrolling up and down. However, when I scroll the wheel again (on the odd "clicks"), the problem stops, and the wheel behaves normally.I’ve already tried checking the settings in Razer Synapse, updating the firmware, and cleaning the wheel with compressed air, but the issue persists. Does anyone know what could be causing this? Could it be a problem with the encoder or the scroll wheel sensor?I’d really appreciate any advice or if anyone has had a similar experience. 🙏Thanks in advance!

Hello,The battery on my razer blade 15 laptop is swollen - there is a bulge in the middle of the keyboard/trackpad area leading to the laptop being unable to close properly. I’m unsure how to proceed with repairs as the razer support website sends me in loops and my warranty has expired. My current location is Phuket, Thailand.So, in Thailand, there is no official store.Anyway, where can I buy for this battery?  (https://drive.google.com/drive/folders/1qswpvyYYhq5otZQMwyExvif4jCu3kzib?usp=drive_link )

Recent found swollen battery of my Razer Blade Stealth 13 make the keyboard become curve form, how do I do, where to replace the battery?  this is for free or need pay some money?  I Ordered on November 23, 2022 at Amazon, Now I’m in Taiwan, does your Taiwan branch can help to deal with issue?

Hi allI have a razor chrome to connect to a surface pro 8. Cable is TB4 (tested several and the last one is an apple TB4 cable)The connection can’t be done with TBPCIe v4.0 x16 (16.0 GT/s) @ x4 (2.5 GT/s)Also once the laptop goes to sleep, sometimes when it wakes, I loose connection to mouse or keyboard attached to the chroma.I’ve tested also with a new surface pro 2025 intel and the issue persists.Os there any solution to this?Thanks in advance.