Razer Support

I lost my old phone number. Then now I'm using my new phone number. Pls help I can't buy anything since I didn't change my old phone number. Help pls.

Invalid Secure Boot error, Deployed mode locked, cannot toggle Secure Boot, AMI BIOS Version 2.22.1288My Razer Blade 18 is stuck in BIOS with an Invalid Secure Boot error. System Mode shows Deployed, Vendor Keys Active, Secure Boot is greyed out and cannot be toggled. AMI BIOS Version 2.22.1288. Windows will not boot. I need a BIOS update or BIOS key reset.Completely stuck in BIOS menu, even after trying restore defaults. Won't let me boot the Windows 11 USB drive even after choosing it as boot override.  Please help

I have bought headphone and it’s coming already registered.  What can I do for registration 

Bonjour je vous contacte ici pour un problème qui persiste depuis un petit moment maintenant j'ai acheter un casque razer kraken kitty v2 pro sur cdiscount une fois le produit reçu déjà je me rend compte que le vendeur a fait une annonce frauduleuse en le vendant rose mais en l'envoyant noir ce qui fait que je me retrouve avec le mauvais produit je passe ce détail et je décide de le déballer il es neuf pas de soucis a ce niveau la de très bonne qualité hors au moment de vouloir l'utiliser il Émettre une sorte de grincement dans les oreillettes une sonnerie comme une sorte de défaut électrique je n'arrive pas a décrire ce son très dérangeant a supporter me donnant mal à la tête et me fesant mal aux oreilles je ne peux donc pas l'utiliser un produit si cher défectueux est embêtant j'ai donc constater le service client pour faire valoir la garantie du produit j'ai envoyer la notification de livraison prouvant bien la date de mon achat la facture du vendeur qui apparement n'est pas correct

Hello, good evening!How are you? I recently purchased the Razer BlackShark V2 X headset through Mercado Livre (Brazil). When creating my account on the official Razer website to register the device and obtain the 7.1 audio activation key, I was informed that the product is already registered to another account.Since I made the purchase yesterday, April 15th, 2026, and had not previously registered anything, the system instructed me to contact support to verify the issue.Could you please advise me on how to correctly register the product to my account and obtain the 7.1 activation key? Purchase location: Mercado Livre – Brazil Thank you in advance for your attention and I await your reply.

I recently purchased the BlackWidow V4 Low Profile and am having an issue with key input while gaming. Right now, it is localized to the ‘W’ key. RZ03-0527 is the model number.

There's a problem with the buttons on the Razer Ornata v3. After downloading Razer Chroma, I can't use Alt + Tab.

i just got my razer v4 pro mice along with a new linux pc, in excitement of it being web based and linux compatible but when i connect my mice to it, everything is grayed out and inaccessible. i read that its a firefox problem but its doing this even on chrome. 

Hi, when i have razer synapse 4 running the media keys on my cynosa v2 do not work. This is not a hardware issue as the keyboard works perfectly when synapse is closed.I have already tried reinstalling drivers, doing a hard reset of the keyboard, updating windows, etc to no luck.I have not changed keybinds and have confirmed the keyboard has its factory settings.Has anyone got ideas? thanks.

cable stopped working a while back and was looking to get a replacement 

I redeemed a tango gift card for a razer gold gift card, after that, I tried applying the card to my balance but I'm being told it's been used. Please can someone assist me? 

I just bought a razer turret when I got it it is missing the dongle anyone know how to get a replacement dongle

After 4.0.86, my keyboard has been acting up. The inputs are delayed and holding, as if the key is stuck. Anyone else having similar issues? 

Dear RazerI am a YT and twitch streamer, not much famous yet but is it possible for me to put razer banner/logo on the stream while gaming basically like a sponsor but in return i am not asking to get paid/get any products i am just doing this because it will motivate me to grow more , i like razer products as i have been using them for my gaming/stream. So i just wanted to ask for permission if is it okay to put a razer banner on stream.Best regards

Hi I have that edition I stated on top and I sadely lost my adapter and trying to figure out where I can buy a replacement please I love these headphones. I still have the box and everything so I can send the model number if required.

Hey i have the Blackshark v2 pro for a bit over a month now and i still have this weird issue where if i start a youtube video or a show on netflix the audio is gone for 1-2 seconds the same with discord i dont get any notification sounds cause the sound is muted for whatever reason if i get multiple messages it works but if i get only 1 i dont hear any sound i hope someone can help me here

Hello,Since the end of March, the sound from my Kraken V3 HyperSense has been of terrible quality. I have now spent 4 days trying to fix this issue, which seems related to Razer Synapse. Here is a summary of the actions I have taken:Completely uninstalled Razer Synapse 4 and manually deleted all Razer and THX folders, as well as cloud profiles. Attempted to install Synapse 3, but it does not work without an internet connection; only Synapse 4 is offered. Checked and updated Windows, NVIDIA, and Realtek audio drivers, without improvement. Exhaustively adjusted all audio settings available in Windows and Synapse, with no results. Performed a complete Windows reinstall to start with a clean setup. Advanced cleanup and reset of audio settings.Despite all these efforts, the problem persists, and the audio quality remains very poor. I am contacting you to find out how to restore the headset’s normal sound quality, as it was before.Thank you in advance for your assistance.

Hi everyone, my mouse broke when my brother angrily threw it. I took it to a repairman I know, and he said the sensor pins were broken. He soldered two of the broken pins, and the mouse worked after that. However, it doesn't work wirelessly. Actually, a white light blinks, and it works wirelessly for 5-7 seconds before completely turning off. I have to turn it back on wired. Has anyone experienced this problem? I need someone to help.

Nightmare trying to figure out why my Deathstalker V2 Pro keeps disconnecting when I least need it to. Same issue with my mouse, DeathAdder V2 X Hyperspeed. As someone pointed out, I am quite disappointed having paid a premium for these and yet recently faced all of these issues right around when the Synapse update was being imposed on everyone. Yet my Logitech is effortless and never disconnects. Is there any recall for the V2 line? Thanks 

I’m using the THX audio option with synapse 4, most audio sounds fine but voices sound almost robotic, this is only when I have THX enabled. I’ve spent days looking up solutions to this issue but haven’t found anything that I didn’t try already. I have Game audio channel for default playback and Chat audio channel as default communications. I’ve tried to do a clean re-install of razer synapse. I have enable audio enhancements enabled in windows 11 sound property, THX won’t work if I turn it off.  On my old Nari Essential THX sounded great and voices sounded fine. I’m not sure what’s going on but I’m kind of pissed off about how bad it sounds. 

how can I see results by entering it and open it.as you can see I have case number but can’t find where I can access on your site and your message replybefore 48 hrs will close.please advise so I don’t have to repeat this all over again.thank you.

My Raiju V3 Pro Controller is not turning on or recognize in Synapse 4. Not sure what to do… I use this controller on my PC. I tried resetting it, however, the synapse does not see it on. Tried changing different wires or even locate a pinhole to reset it but can’t find it. Please help. I love this controller and hoping I can get some help to make it work again.

please help me change my number in my account i cannot buy anything

I bought a Blackshark V2 Pro 2023 edition like a week ago and used it for 3 hours max. I have a problem with the connection. It keeps disconnecting after sime time and connect again. I already updatet the firmware, reinstalled synapse and reinstalled the headset drivers. I also closed every program for my other devices but it keeps happening and it’s hard to play games with this thing. I red across several Reddit posts and threads on this Website but no fix could help me with this issue. So please if anyone can help me with this problem than i don’t have to send this thing back.

Tengo un Razer Huntsman Mini 60% Optical Purple Switch (Spanish Layout) comprado el 05/09/2023  (Argentina). Ya venció la garantía de 2 años.Problemas que tengo:•  6 teclas dejaron de funcionar completamente ( solo tienen luz y son teclas que no se usan con frecuencia)existe algun tipo de correspondencia por este error de fabrica?