Razer Support

I’ve just bought my razer viper v3 pro and It keeps blocking my wifi connection when I’m connecting my mouse wireless. Please help me solving this issues ! :(

I have four profiles programmed with some mappings. While playing some games I sporadically lost mappings from that person profile. Only way to get it back is by redoing the mappings. Anyone have experience this?

does anyone have the stock boot image for the razer edge 5g version? 

I need a replacement transceiver for my black shark v2 pro

Please bring Turkish language support to the Razer application, we are having difficulties as Turks.

Hey, I might be a dummy but I’ve just put my hands on brand new (for me) headset - Barracuda X (2022) and I have and issue with audio soft.  First of all synapse can’t see the headset, no matter if I’m using dongle or the jack cableSecond of all, shouldn’t I have access to THX Spatial Audio thingy to mix up the audio? Because ngl audio feel off (I’ve got the 7.1 sound thing after registering product bt that’s a different thing)And there’s the 3rd - audio equalizer. Do I need to use something not-Razer-related in that case or..? Because if I’ll use jack cable and connect it to sound card I had from different headset from past everything is alright but… I’ve paid for the wireless aspect, right? I have awful history with headphone cables and mine are getting damages really fast for so reason, like I’m cursed ;-; Sorry if answers to these are obvious or something, I feel overhelmed.Thanks in advance! :)

About two weeks ago, the performance of my Razer Blade 15 (2022) rz09-0421 suddenly rapidly dropped and booting (from shutdown and hibernate) takes up to 4 minutes. In my Windows system logs, I can see that Windows Defender is timing out after 30 seconds during booting. Tried to reinstall Windows Security. Updated all bios/firmware/windows 11. Tested my SSDs. Noticed my CPUs were heating up unevenly so I cleaned heatsink and reapplied thermal paste and that solved overheating I had for years. I also had random blue screens for a few months and I think someone on this forum described that issue without a solution but the boot lag is new to my machine. Any help or suggestions would be appreciated. Thanks.

I found the problem, whenever i play a game and speak with my mic, it makes it become muffled, even after i stop speaking it continues being this distorted muffled sound, but i don't know the solution, in chrome and desktop sound is fine, in games it isnt, and when i call in whatsapp it isnt,(PC)

I ran Cinebench briefly once while Synapse had Turbo mode enabled. In the Synapse system monitor, I also noticed a CPU max power of 170.9W, so I disabled Cinebench. Is this possible because the i9 Ultra 275HX declares a max power of 150W? Is Synapse or the BIOS set to this? Device: Razer Blade 18 2025(RZ09-0529)System: Windows 11 Pro Razer Synapse: 4.0.86.2506190916Bios: 2.00, 5/13/2025

I brought a used wolverine ultimate and the person says it worked when he had it, I got it it worked for about 5 minutes then turnt off is there any way to fix this? The wire is working with my elite series 1 fine

اشتريت بطاقة اريد اعرف هل تم استخدمها ام لا

I've had problems with my Razer Blade 15 and the sudden freezing or Black screen issue, and I don't know what’s wrong, can anyone help?

Hi Razer, i’ve gotten into your Inspectiv Bug Catching Program. I had two very excellent catches. “Ultimate Suspence Unfolds!!” Anyway, they were rejected, and hours later, the bugs were fixed. I have Screenshots and videos before and after my report. You know, this makes for an incredible court case. Just Kidding I won’t go that far. Or will I? 

The tilt function of my chair is not working. I want to get it repaired even if I have to pay for it. Is there any way to do it?

Hey everyone,I bought a brand-new Razer Kiyo about a year and a half ago, and recently it started flickering heavily for a few seconds and then disconnects completely from my PC. It’s unusable now.I’ve tried everything: multiple USB ports, different cables, disabling USB power saving, reinstalling drivers, no Razer Synapse, and testing it on another device (iPad), but it still doesn’t work.I suspect a hardware failure, but I’m really hoping to find a solution or at least get guidance on next steps.I want to add that I’m a loyal Razer customer with a full setup — speakers, keyboard, two mice, mousepad, headset — so I’m seriously counting on Razer’s support here. The Kiyo wasn’t cheap, and I’ve taken really good care of it.I really hope to get quick and effective help from the support team, because I’m at a l

Hi. Recently I've noticed small grey pixelation or noise appearing in my webcam feed, especially in darker or shadowed areas of the image. Even with good lighting, the issue persists and lowers the overall video quality. I’ve updated the drivers and tried different USB ports, but the problem remains. It shows up in OBS, Discord, and other software as well. Is there any solution or setting adjustment that could fix this? 

I created a PDF file of my order as proof of purchase but yor registration page will not accept the drag and drop?

I just tried connecting my RAZOR kio as suggested but the LED light has not lit up?

Good evening, I formatted my computer and my Kraken X Lite headset is not working because the 7.1 surround says that my code has already been used, I need a new code or appropriate support.

Hello,My Blackshark v2 hyperspeed headset does not work unless its connected to the pc via the usb. When I remove the usb from the headset it stops working, I can’t turn it on if the usb is connected to the dongle.The battery is stuck on 35%, but I am guessing that its actually at 0% and the battery could be dead.I have tried charging it with a adapter and a different cable, but the battery % does not change. 

I’ve been having an issue with my mouse since earlier today. I just wanted to charge it and use it while watching anime, but it keeps disconnecting. The light flickers white twice, then shows the charging light, flickers white twice again, and keeps repeating the same thing. It keeps disconnecting. I already tried plugging it in properly and even changed the socket where it’s plugged into on my laptop, but the problem still happens. Also earlier i noticed that the light turned blue idk what that means but yeah pls help me.

Hi, I have my Blackshark V2 (and in very good condition mind you) and since new, synapse has given me problems, which are a headache, but I must admit, razer support has been very efficient, quick and kind, so kudos to all of you! right now I mi mic is not even working, and I can’t access my microphone options of the soundcard in synapse, they are greyed out, these two things happened at the same time, and I honestly think it has something to do with synapse since I use this headset with playstation and it works perfectly fine. thanks in advance! 

Hello,I recently purchased a brand-new Razer [назва моделі, напр. BlackShark V2 X] headset. When I try to register it on your website, I get an error saying it has already been registered.I did not receive a 7.1 Surround Sound activation code because of this.Unfortunately, I do not have the receipt, but I can provide photos of the headset and serial number.Please help me retrieve the 7.1 activation code or resolve this issue.Thank you,

I just bought the Razer Ornata V3 X keyboard and after trying it out the first few hours was great. then suddenly it started spamming random key from letters to F11, F12 and others (Caps, Win) it just random even when im not pressing anything. I try looking up the problem and most of what I found pointed toward driver problem. I tried troubleshoot and everything and lastly uninstalling the driver let it install itself back. After reinstalling the driver it fixes the problem during normal condition like googling and everything but the problem still persist when playing games. It doesnt start right after opening game but after a few minutes of opening games. I tried on multiple games like CS2 and War Thunder both games does the same thing. I tried reinstalling the driver again but it does not fix it. I tried disabling overlay and stuff that in some web says could cause software problem but still does not fix it. I also tried resetting it on synapse and still not fixed. I just Bought t

While using my Razer Blade 15 Advanced Model on a dual-screen setup, my laptop screen suddenly turned off and cannot get it to work again.  When it boots, there is no backlight and cannot see the logo, the only way to see the screen is to connect an external monitor.  I have reseated the RAM and tried different RAM but nothing has worked.  The connections on the ribbon cable are seated properly as well.  Does this model have issues with screens going out?  Seems like a problem from the internet, never had a screen go blank in 10 past laptops.  Any guidance as i am out of warranty would be appreciated.