Razer Support

I just bought Razer Orochi V2 just today it got delivered. Tried the dongle and it workes, no issues. But when I downloaded Razer Synapse, no matter how many times I try, my Razer Orochi V2 is not detected, same with bluetooth. Now I can’t update the firmware or customize my mice buttons, I tried every possible solutions but unfortunately it won’t work. What can you suggest to fix this please?

Hi all, The internal screen bracket that holds the screen connected to the “motherboard part” of the laptop is broken (please see picture). Does anybody know a solution for this issue? Are there spare parts available?  Thanks in advance. Otto 

Hi, I put my PC to sleep mode but when I woke up my keyboard RGB was working but it’s not picked up by synapse nor working. I tried unplugging the USB and replugging the keyboard and the RGB both stopped working. Is there any help that I can get ?  Regards,iimerniee

It does not happen often, but on a few occasions the cursor (trackpad and mouse) moves **very** slowly and delivers occasional random clicks as well.  CPU usage is normal.  Battery with good charge, also happens when plugged into wall.  Closing the lid and opening it again seems to resolve the issue.  No idea what triggers the issue.Very odd.

Hi.I have a wolverine v2, the button mapping isn't working on my xbox series x as of recent. I've seen a few comments on here about the same issue alongside an Xbox update or something, but I have not seen a solution and all threads get closed without a fix for everyone looking for one. 

Can someone help me recieve my activation code please because i do the resend new code but still dont recieve anything this is very annoying!!!

I'm trying to purchase a new 5090 blade 16 with 64gb option but only letting me choose 32gb, on the contrary you can pre order 64gb from other websites like amazon.de can anyone from razer help? 

My Barracuda X doesnt produce any sound from wireless mode, sounds like turning on/off, connecting etc, how do i fix this? many thanks.

Please fix this rubbish xbox app. Since the latest update, you can no longer map controller buttons in app.Editing a profile in app leaves you on a blank loading screen. This issue is not hardware specific (though I have wolverine v2)Do not mark this as solved until it actually is - I’ve seen other cases closed and marked as solved for this exact issue.

S/N.PM2126C02904740 and S/N. PM2043C02801818. I need two right triggers as rather heavy handed. I live in Guernsey 🇬🇬 in the channel islands. 

Helllo,I just got my Barracuda headset I am really happy with them,However, Synapse 4 does not detect them only via BT,Can someone help me to connect them?

Hello, My Deathstalker V2 USB dongle is not being detected by my computer.I have plugged it in directly to the motherboard and have tried to update the firmware on the usb dongle.I was able to update the firmware when plugging my keyboard in directly with a wire but cannot update it on the dongle.Is there something else I can try?Thanks!

Please allow firmware updates to be completely done through the razor xbox app. Without MacOs support what do you expect people to do ? It took awhile just to get this update and its frustrating that certain people don’t have a clear means to access it. Just make things more streamline.

How do I get a new dongle for my headset? 

Razer Nommo Chroma makes an annoing noise when no audio is playing.It sounds a little bit like a Tinnitus, to explain it better.How to stop that?

Hi there,I just wanted to share my experience with the Basilisk X Hyperspeed. The mouse suddenly stopped tracking movement. All buttons still work fine (clicks, scroll wheel, Bluetooth/dongle connection), but the cursor doesn’t move at all – on two different computers and multiple surfaces.I’ve tried: Cleaning the sensor Updating firmware (via Synapse while connected over Bluetooth) Switching surfaces and USB ports Still, the sensor appears completely dead. If anyone has a reliable fix or knows if sensor replacement is even possible, feel free to reply.

When I try to update and the app load the second step is never green and also the update button still greyout

So I bought this super cool mouse but right out of the box the main left and right buttons do not work. Everything else does… The cursor moves, the wheel works, it shows on razer synapse… The firmware update is done, it says the firmware is up to date… it is the same with USB dongle, bluetooth or wired. What should I do? Do I have to return it?Thank you.

I bought this mouse in March 2024, I have used it without any problems until today, but today the mouse turned on and off and the middle light started to light up continuously. When I hold down the POWER/DPI button on the mouse, it does nothing. Also the battery is draining very fast. I've updated the software, wiped and reinstalled, but again nothing works. When I remove the mouse dongle, the white light is blinking constantly. How can I solve it?

Wireless mode has stopped working on my Deathadder v3 Pro mouse. The dongle isn’t detected by device manager, I don’t have a USB hub, and I’ve tried plugging it into different ports on my motherboard and into the front of my case, both by itself and with the adapter. Nothing has yielded a different result. Over the past few months the dongle had been finicky. Sometimes it would stop working when plugged into my motherboard, but once I plugged it into my case it was fine for example. Sometimes the adapter worked, sometimes it didn’t. Any suggestions?

My account got temporarily locked after I tried multiple times to put my phone number because it did not allow me to buy smth without putting my phone number

I'm having a problem trying to log in to my account with two-step authentication. When selecting the option to send code by SMS to my number (final 4840), I receive the code correctly, but when I enter it, the message appears: "There was an unexpected error. Reload the page and try again."I've already tried to update the page, use another browser, ask for new code and even wait a while, but the error persists.Could you help me solve this problem? I need to access my account urgently.

I purchased a RAZER gold card and mistakenly scratch off three digits  Need help in getting it back 

The "N" key on my Razer BlackWidow V3 keyboard is not lighting up, even though I've configured it individually in Razer Synapse. The key itself is fully functional, it just doesn’t illuminate as expected.Additionally, when I close Synapse, the key defaults to a red backlight, unlike the rest of the keyboard.

Hi there,The mouse I have was recently working great and now there’s periodic stuttering and slowing of the cursor. I’ve tried other mice and it does not happen. I’ve taken a look around and this looks to be like a really common problem.I’ve gone through all the steps of:Uninstalling / Cleaning Driver and then reinstalling Attempting to update firmware (it wont actually let me) Cleaning the mouse itself Testing it on another machine Moving the dongle closer (i have it literally right next to the mouse now) There’s a ton of threads here and on reddit of other potential fixes that I’ve tried as wellThis problem makes games unplayable. The mouse is less than a month old, and it’s crazy to already be having problems. To make things even worse, I no longer have the receipt, so I cannot even return it. Really bad first impression for a Razer product 😓