Razer Support

Moments after turning on the Camere Kiyo Pro Ultra it turns itselve off. Also in the synapse software. To get my computer to find the camera 1: I have to unplug the camera from the computer.2: Restart the computer.3: Plug the camera back in.4: Open Razer Synapse and reselect the Kiyo Pro.5: Turn off Razer Synapse. Moments later the camera turns off. The newest firmware is installed. (*Removed the serial and product number for security purposes)

I have been experiencing intermittent disconnects when using my Razer Kiyo Pro webcam with different software. I have used it previously with OBS for hours with no issues, however I’m consistently seeing issues with both Zoom and Gather meetings. The camera will work well for about 20 minutes or so, at which point it just disconnects. While disconnected it doesn’t show in Razer Synapse or in my Windows settings. It will then show up again after 5 minutes or so. Hardware solutions I’ve tried:Using different cables to connect to the computerConnecting to different ports on my computerSoftware solutions I’ve tried:Updating webcam firmware Deleting installed drivers and reinstalling WITHOUT installing Synapse Deleting installed drivers and reinstalling WITH Synapse I’ve been looking for fixes on this issue for several days, and I can see a lot of people have experienc

It hasn't been a full year since I bought the Razer Viper V2 Pro mouse, and I'm using it wirelessly. Even though it's fully charged, I've been experiencing an issue that seems to be related to the mouse itself — not connected to any application or game. While the mouse is on and supposedly working, it stops responding and doesn't move for about 10 seconds. I play CS professionally, so this is a major problem for me. Please find a solution to this issue and get back to me via email. Thank you.Also, this issue is not related to the USB connection, as there is no notification or indication of a driver being disconnected — the mouse simply stops moving and starts working again after 10 seconds.

My question is simple yet important. Does anyone know if Razer has quality control such as to inspect specs and ROPS of their cards and products before shipping them out? My blade 18 supposedly arrives on Monday but I'm terrified after this long wait and investment to find missing ROPS which is essentially a defective system.

hi i’m from india and i wanted to buy THX spatial audio app but i don’t have any friends from US

I have bought a razer black shark v2 x used and the activation code is related to an email but I forgot the email what can I do? 

I did not receive the activation code on the email "removed email"

Same as others who are experiencing my razer deathadder v2 x hyperspeed just instantly slowly drifting upper left, and there is no response from it, even left click or right click (like one out of 10x it responses). I bought this one last Feb 2022, so its a 2 year old mouse, but based on the post, many are experiecning the same issue instantly. Is this a software defect? Even tried to put it on another pc/laptop with no synapse, but still has the same issue. Anyone has a resolution for this? I totally love this mouse and I am even planning to buy another one but if it is the same issue i would hold it off, even thinking of getting the wired version but I am already having doubts with razer quality. Please help.

My mouse, as listed in the title, is slowly drifting across my screen and doesn’t respond to ANY inputs. I can’t use my mouse at all and I have bought the mouse April 25, 2024.Cleaning my surface (Issue persists)Trying a different surface (Issue persists)Plugging in the mouse into another PC (issue persists. So I know it’s in the mouse itself and not my PC.)Tried resetting my mouse to factory default settings through holding down mouse button shortcuts I’ve googled but none have worked.Cleaned the sensor (Issue persists)Used a different mouse (Which is the one I’m using now and it’s working fine.)Tried using the mouse with Razer Synapse closed (Issue persists)Tried restarting my PC (Issue persists)Edit: When I check battery, the battery indicator was in the red. It can still power on and connect to synapse but I can’t move my cursor or click. I tried replacing it with another battery but the indicator is still r

Serial Number : PM2420H26803976 As I said in the title, my computer went to sleep mode, then I turned it on and the mouse was not moving.

Razer Blackshark v2x kulaklığını kullanıyorum ancak razer synapse 4.0 uygulamasında kulaklığım gözükmüyor.Uyumlu cihazları görüntüle dediğimde beni internet sitesine atıyor ve ekrande yetkisiz erişim yazıyor yardımcı olursanız sevinirim.

I bought this mouse 3 weeks ago,my mouse has 98% battery but synapse always send to me low battery notificationis my mouse broken?

hello is there  any way to buy a replacement part for the base plate?  My Iskur Chair has a cracked Weld on the BASE Plate where the gas strut goes into and currently my warranty is expired

My razer controller setup app on Xbox isn’t working. While it lets me select profiles, the profile binding aren’t applied to the controller even though it puts the check mark next to it indicating that’s the active profile. I also cannot edit my profiles.

Hi, I accidentally pressed the combination fn+f9 and opened the macro recording. The red light is on my keyboard. I'm trying to turn it off using the fn+f9 key combination again, but I'm not successful. I wonder how I can turn it off completely? I don't want to use macros. I want the red light on my keyboard to go out. I would appreciate your help.

My Kraken has had the plastic tabs over the band adjustments slowly crack down the middle over weeks of just putting them on and taking them off (with both hands) until one side essentially exploded and now the head set is in two pieces attached by a wire. Now after being told it would be replaced, Support is saying this is normal wear and tear and/or my fault for damaging it. I’ve seen multiple users with the same exact type of damage and I guess we all happened to damage them identically and it can’t possibly be the design to blame. So the expectation for a 200$ headset is that it is going to disassemble itself after a year or two from just being put on your head?

In the middle of a meeting today, my Razer Kiyo started flashing and then  the  camera died, but the ring light stayed on. After the meeting, uninstalled Synapspe and the Kiyo drivers, restarted, and waited for the install of the drivers to happen when I plugged the camera back in, but no luck. I tried almost everything this person did: https://insider.razer.com/razer-support-45/razer-kiyo-is-being-detected-as-unknown-usb-device-device-descriptor-request-failed-40627 So, what’s going on? Just died?  After just a bit over a year?!

I bought a razer blackshark v2 x and when I activate it, register the product to activate 7.1 it appears that the product has already been registered and I just bought it serial number HN2121D13408658 product number RZ04-03240100-R3M1

Honestly, I feel like I’ve already tried everything. Just to get it out of the way I have uninstalled and reinstalled drivers, uninstalled and reinstalled razer software (synapse3), upgraded to synapse4, ensured all firmware is up to date for both the Kiyo Pro and my Seiren v2 Pro mic, disabled the Kiyo Pro from being used as an audio input device.I’ve recently upgraded my motherboard and my CPU, this is the first time I’ve attempted to use the webcam since the upgrade and it was not a fun experience. I was listening to music while chatting in a discord call, pulled up synapse to test how the camera looked, and my audio instantly distorted to some demonic echo-chamber of clicks and slowed down music with heavy reverb. I quickly turned off the camera preview by swapping to the tab for my Seiren v2 Pro and the audio snapped back to normal.Though I’ve somehow made the audio distortion less horrendous with all of my tinkering, there is still a distinct crackle to

i wanna know wether razer nabu watch app still supported or not? because i cant find it in playstore. i am using android 13 xiaomi phone.the problem is because the date time in the smartwatch screen is not correct and i dont know how to fix it without using the nabu apps sync feature.any idea?

Good afternoon, I have a question about how to launch the Synapse Raiser without the Internet? I have problems with the Internet and I do not know how to play without macros, is there some kind of offline version of synapse? 

So I been having a Razer Huntsman Elite for some years now, for some reason today I plugged it in and the keyboard didn’t work, no leds, nothing, to realize that on device manager it shows up as “STM32 Bootloader” I been trying a lot of solutions online and nothing seems to work, please help.

The controller setup app has lost the ability to change between 1000hz and 250hz, the option even disappeared on the app???? holding down the shortcut buttons does nothing.I cannot get the controller to connect to the new V4 Synapse either, how can I enter into 1000hz again???Ive tried factory resetting the controller and firmware, but still nothing.Please help!

Hi everyone, I accidentally damaged the original USB receiver of my Razer Viper V3 HyperSpeed. To continue using the mouse, I tried using the Razer HyperPolling Wireless Dongle as a replacement. The first time, I was able to pair the mouse successfully. However, after I unpaired it, I was required to update the firmware. Once the update was complete, I could no longer pair the mouse again using the HyperPolling dongle. I've tried restarting, reinstalling Razer Synapse, and following the pairing steps again, but nothing seems to work. Has anyone experienced this before? Any suggestions or help would be really appreciated. Thanks in advance!

Hi Guys,I cant setup the windows hello facial recognition, because no frame is showing up to line up my face. i am stucking in the camera view.i tried many things. uninstall / reinstall the driver of IR cam and cam windows repair update , but keeping the files optional update feature, deleted and reinstall it again.nothing worked… thanks!