Razer Support

Hi, i just bought the basilik V3 35k and the new hyperflux v2. the basilisk works without a problem, but the hyperflux even if connected and my PC acknowleges it. there is no light from it. its like no connected at all. the hyperspeed multi utility to connect mouse and hyperflux doesn’t work as well i did already update firmware to the newest versionPS: both cable and wireless are working. and i changed the round button under the mouse to the hyperflux one. but after that the wireless useage became rly stutteringi tried multiple USB ports already. and the mouse is in razer chroma, but the hyperflux is not  

I bought this headphones a year ago, during operation almost a month later the wire that was in the type-c charging kit broke, after a while the volume control is triggered, my last drop was after which I decided to write to support, so the plastic burst in 2 places and I don't know where to get spare parts to replace the burst ones (in the places where the speakers are held) help as much as you can P/N RZ04-03790100S/N IN2220D17207856 Simply put, I need a repair plastic for the speaker mounts, as well as a volume control for replacement and a wire (type-c)

I need to redeem my razor gold card 

Hi, I bought a pair of Razer BlackShark V2 X headphones, and when I try to register them on the website, it says they have already been registered. What can I do in this case?

My question is how to connect to the consumer service for warranty. Because my speakers don't work anymore.  

I need to replace my charger for my W v3 pro controller. This isn’t an option to buy one on the website. I understand the controller doesn’t accept other cables for data transfers. I also don’t want to risk over charging my controller using the wrong cable. Only replacement cable you guys have on the site are for mice. I wasn’t sure if they’d work properly or not. 

I am needing a longer cord for the cam.  I'm not sure what to get as far as the specs on the cord it came with.  Should I opt for a thunderbolt 3 or 4?  I'm either needing 10 to 15 ft I have to move my PC across from me.  Thanks in advance

And you wonder why people stop using your services.if my phone is unavailable how about sending it to my email, its a true tested way to get paid by thousands of company's worldwide. I really feel like i am not going to be using razer too much in the future. it should not be a circus to get to the money i just put on my own account.i cant even update my own account with my password and my email… do you guys just not see the insanity of that? I dont want to hear your BS on how we are trying to keep things safe, I just added the money 15 minutes ago and in the same exact session you are telling me i cant use it. I want to purchase something today, not tomorrow and not next week either.

Hi, I bought the razer blackshark v2 x off Amazon UK  but when I go to register it, it’s already registered but not under my razer ID. I cant get the activation code for 7.1 surround. How can i fix this? 

Здравствуйте, проблема с приложением razer на андроид "Audio". Дело с совместимостью моей модели Blackshark v2 pro . Главное модель playstation доступна на выбор, а версия ПК недоступна для выбора :(Это техническая ошибка? или просто компания по каким то принципам не добавляют именно эту модель, когда остальные все возможные уже добавили. Даже v3 уже добавили всех моделей. Подскжаите пожалуйста, это проблема временная? или разработчики и компания в целом не хотят добавлять эту модель?

Hello, i’m having some issue with my brand new Razer Viper V3 PRO. Issue: Disconnects/Stops working A LOT, OFTEN.  *Updated firmware doesn't fix it. Mouse is ~2 days old or so.

Hi, does anyone know if the current bios 2.01v has the option to select xmp profiles? I use g.skill ripjaws 5600mhz 2X64gb  sodimm (xmp) ram in my RZ18 2025

I bought my Razer Wolverine V2 Chroma on January 25th and it came in on February 3rd or 4th. I haven't used the controller since it was delivered. When I connect it to my PC, the PC makes the device disconnected sound repeatedly forever and the controller won't even turn on. In the controller setup software, when I plug my controller in, it still says connect a Razer controller. How can I fix this?

Guten Tag, die Razer Hammerhead True wireless X earphones lassen sich nicht einschalten trotz vollem Akku und alle Geräte entkoppelt aber sie gehen nicht an und man finder sie dementsprechend nicht.Mfg

I recently bought the new Razer Blade 14 (32 GB RAM, RTX 5070). So far I have done minimal gaming on it, instead using it for basic studying. I have noticed however that the battery life use changes constantly. Occasionally I will see it list 10 hours remaining then only 1 hour later it will list 1 hour remaining. I have turned on auto-select GPU (I also tried simily selecting integrated graphics but it didn’t change anything). Best battery life is turned on. On a potential related topic, occasionally the computer will just sleep while I’m in the middle of using it. I’m not sure if its related or not. 

Ok so i just bought a razer kraken v4…I come from a razer nari ultimate.Now the weird part is… when i open up razer synaps i have a bar with a slider on it to choose game/chat balance…but when i click the side "more chat" the cursor jump to the "more game" side at the exact increasement i clicked in more chat… even weirder is when i use the kraken v4 game/chat button on the headset,  when i then start to turn the volume wheel the slider in synaps moves the other way again… and when i hit maximum my headset says “maximum chat” yet the slider in synaps is at maximum game.And ofcourse everything is vice versa aswell(when i click game it moves to chat etc...)it's like its upside down or mirrord or something… this must be a major fault in synaps programming or something.can i get more info in this ? cause im starting to doubt why im staying in the razer brand cause everything seems to have issues these days.kind regard Benny

when im playing games the charge goes not charging charging repetitively and eventually loses battery life and affects performance only fox is to uninstall the battery drivers and restart my laptop but just does the same thing again whats the fix for this?

All links to downloads for the GPU switcher software on the razer site for razer core or razer core v2 are dead. Where can I find a viable download link?

So, my viper was working perfectly fine 4 months ago before I moved. I took my laptop out to use on the airplane and that's when I realized my mouse suddenly is not working wirelessly anymore. I am only able to use it wired. I have tried searching far and wide these past 4 months for a solution but I have not been able to figure anything out. My only hope of getting it to work wirelessly again is to attempt a firmware update...HOWEVER anytime I press update, it goes to 40% and then stops and just shows me the “an update is required” message. The damn mouse will NOT update.I don't know why!! there are no answers on the internet either. I did what was recommended and uninstalled all razer related applications, redownloading them, restarting my PC , attempting to reset the mouse...NOTHING worksI’m not very knowledgeable on how to troubleshoot things like this so I have no clue what else I could do...I haven’t even had this $140 WIRELESS mouse for very long and its not wirelessing anymore…

Dear Razer Community,I am writing to seek your guidance and assistance regarding an issue I encountered with my Razer laptop, model RZ09-0409X. Unfortunately, the screen flex cable on my device has been damaged, and I am in need of a replacement. I would greatly appreciate it if any fellow Razer users who have experienced a similar situation or possess relevant knowledge could provide assistance in the following areas: Recommendations for Authorized Repair Centers: I bought laptop from spain and now I am in Czech Republic. Availability of Replacement Screen Flex Cables DIY Repair Instructions Thanks

I have several razer mice: basilisk v3 pro and basilisk v3 pro 35K. 35K bought few days ago after my basilisk v3 pro started glitching ( randomly cursor lagging turning off and on with no reason). But unfortunately with 35K same problem. It is going like cursor laggs then it turns off for 1 second loses chroma settings and then after "click" sound it turns On. This kind a problem only on radio mode 2.4 Ghz in wired mode all is working fine. The problem started about 2 weeks ago. Plz help. I dont know what to do... //// synapse 4, windows 11

I received account activation emails but not the one for the 7.1 surround activation code. When I request a new code it says it sent to my email address but nothing comes through. I checked the spam folder and everything. 

I’ve used the Basilisk V3 Pro successfully with my Macbook for a few weeks now, with no issues whatsoever via Bluetooth. However, now it was disconnected for a few days and suddenly the mouse can’t be found anymore – despite being in pairing mode. Logo blinking blue, but it simply does not show up in the Bluetooth device search. Connecting it via cable works, so it seems to be an issue with the Bluetooth connecting of the mouse itself. Anyone having any tips or how to solve this?