Razer Support

I bought the Kraken headphones the day before yesterday and registered them on my new Razer account, but I only received the welcome email, not the activation code for the 7.1 surround sound app. I need the code, thank you very much. I'm waiting for instructions.

Hi all,  Looking for home help/advice. I have a left-handed Naga and always have two - one in use and one for a replacement as they can go out of stock. I had to use my backup from July this year as my original went. I had already bought the two at the same time (around three years ago). However, after using my new one (the backup) the mouse wheel has gone. This is only after around four months of use. ( I know the date because, when I started using it as my main mouse...I bought another backup.)I can’t contact find a way to contact Razer about this as the serial number says it’s now out of warranty. However, it’s clearly in near mint condition as it has only been used for a short space of time.  I feel that I’ve had very little use out of this mouse and am disappointed that the wheel iis faulty after so short a time. Anyone know what my options would be? Cheers in advance.

Hello,I would like to purchase the Razer BlackWidow V4 Pro in the French version with Green switches, but it is unavailable and out of stock on the website. How can I get it? Thank you for your response.

recently i noticed that i would leave my mouse charging overnight so i could use it in the morning only for it lose battery quicker than before, i realized it was because after charging it over night it went from 2% to 55%. ive had the mouse since july and it has only given me this problem now.

*Images of cards removed.

Hello. I’ve purchased my chair in 2022. I don’t believe it’s under warranty anymore; however, the gas cylinder needs to be replaced as the chair keeps sinking. I don’t know if the generic ones on Amazon would work or if I need a specific one that only Razer can provide.Please help! It’s so uncomfortable to game when the table is too tall for the chair.

Hello,I purchased a laptop on October 15 at your physical retail store in Hong Kong. Before making the purchase, I noticed that the current promotional offer included the game "ARC Raiders", and your staff also confirmed this at the time. However, after returning home, I discovered that the game provided was actually "BORDERLANDS 4".I have not used or activated the game yet, but I am disappointed because this differs from what was stated on your store’s poster and explained by your staff. I would like to request to exchange my game code for "ARC Raiders" instead.Thank you!

Bonjour,Depuis la mise a jour du 23/10/2025, je n’ai plus de son sur Google Chrome lorsque le dongle bluetooth de mon casque est branché. Peut importe la sorti audio choisie, le son sort du casque. je suis obligé de débranché le dongle afin de choisir la sortie audio que je veut. Cordialement

Hi, My Razer Enki X is out of warranty and its base is broken causing the chair lean towards one side when sit on. Is there any place I can purchase the base?

I just bought a new computer and I am trying to reactivate THX spatial audio but I have long lost my activation code from when I originally purchased my headset.  It was quite a while ago, I looked to see if I can find the email for the code but I must have deleted the email. Please help!

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I ordered my chair on the October 7 didn't get any type of tracking or estimated shipping date it's now the 23 of October and I see on the site you can still order The chair there is no back order on it at all ?The order number is (Removed for security purposes)

I ordered the Razer Iskur 2 on September 5th. The shipping date I believe was September 15th. I got an email saying that changed to October 13th. I got another email saying it changed to October 17th. We are now a week past that and no product shipped, no email and I checked the status on the website and there is no estimated shipping date anymore. What is going on?

Hello Razer Support,I recently purchased a Razer BlackShark V2 X, but when I tried to register the product to activate 7.1 Surround Sound, the system said that the product has already been registered.I bought this headset brand new, so I believe this might be an error. Could you please help me verify and reset the product registration so I can register it under my account and access the 7.1 Surround Sound feature?Thank you for your assistance.Best regards,Ray

Recently I bought a viper mini for really cheap but I think it’s fake because it displays as “HID-compliant mouse” in device manager, The serial number didn’t work when trying to connect it to my accoun, and I also checked the “Hardware Ids” in the device manager and all the “VID”s are “VID_30FA&…...”. 

How can I get my order to show up in order history? I placed an order and got an email confirmation but it does not show in my account to check the order status..

Dear Razer Support Team,I am experiencing an issue with my Razer Basilisk V3 X Hyperspeed mouse. The problem started today. When I pressed the right-click button, it suddenly stopped responding. It might have triggered once, but after that, it no longer worked — pressing it doesn’t do anything anymore.I have already checked the settings and confirmed that everything seems correct, but the issue persists.Could you please assist me in resolving this matter?Thank you very much for your help. 

I lost my old mobile number, i can no longer receive the OTP for verification. Can you please help to resolve my problem, Thank you in advance

Lately, I've been experiencing this: when I connect my Basilisk V3 to my Xbox, it no longer connects. I don't know if it's because it's not getting power, or if there's a data error, or if the cable is broken. All I know is that it was working fine until now. By the way, this happened to me a while ago, but it started working again. Any tips? I use it daily and I bought it in 2023. The exact version is the Basilisk V3 26K DPI OPTICAL.

Hello, After performing a hard reset (ESC + CAPS + SPACEBAR) on my Razer BlackWidow V3 (RZ03-0354, Green Switch), the keyboard lighting works normally and even reacts to key presses, but no key inputs are registered in Windows or BIOS. The device appears in Device Manager as “Razer BlackWidow V3” and two “HID Keyboard Device” entries.I have already:- Installed the latest firmware updater successfully,- Reinstalled Razer Synapse and all drivers using the Razer Clean Uninstall Tool,- Tested different USB ports and another PC. The issue persists, so the keyboard seems to be stuck in firmware/bootloader mode.Could you please provide the **recovery firmware or bootloader repair tool** for model **RZ03-0354** to restore key input functionality? Serial Number: J02048F48100498Unfortunately i cant contact support because this serial doesnt work for some reasonThank you!

Hi just a quick one does RAZER KRAKEN KITTY V3 X work for Xbox? Thanks

Hello everyone - Before getting in to the details, I want to preface that I am playing Fortnite on a PC (not XBOX) and my goal is to get scroll wheel reset on the Wolverine V3 WITHOUT having to use AntiMicro. Here is my current situation: I purchased the Wolverine V3 Pro Tournament Edition for PC with the 8k hz polling rate since I was due for a controller upgrade and there is no other controller on the market achieving 8k polling rate. I took it home, downloaded Razer Synapse on my PC and mapped all of the paddles/buttons accordingly. I was hoping that Razer Synapse would allow me to bind the mouse scroll wheel up/down to a paddle/button directly within the software, but unfortunately it does not look like that is possible. The Razer Synapse software allows you to bind any keyboard function (and even combination of functions) to the controller but it does not recognize/support mouse scroll wheel inputs. Since this is the case with most native controller softwares (such as the Xbox Eli

I play Arma 3 and it works fine with Synapse 3 while using my Naga V2 pro  but when I use Synapse 4 it will not use my mouse keybindings it ignores them 

My Headset started to mute the left side slightly Randomly and sometimes never comes back, All Drivers Updated, I check everyday. To clarify it is random but getting more consistent.    Win 11I5 1240032 GB XMP 3200all SSD’s 4070 OC 800W Corsair

I've been running into a very frustrating issue.since the win11 October 14th update, my system has been showing some very peculiar behavior. after a lengthy process of rolling back specific updates, reinstalling drivers, uninstalling/reinstalling apps, drivers etc and finally a complete fresh install of my PC I continue to have the following issue.At the moment I have a soundbar over digital output of my mainboard (MSI x870e carbon wifi) and the razer kraken v4 pro. when i boot up my machine with synapse 4 active and try to play video, the video will not play and go into a loading pattern. the second I close synapse, video starts playing again. In these cases, no matter what you do, the soundbar will not produce sound as long as synapse 4 is active. the second you turn it off, full audio is restored.When  then restarting synapse, the result varies:Sometimes all is well until a reboot, then the problem is backSometimes it will only recognize the krakenSometimes it will recognize no audi