Razer Support

I have a Mouse Naga and Keyboard Ornata, and a Tartarus. I cannot get all three to work at the same time. I can get 2 but the 3 item is not functioning correctly. is it possible to get all 3 working? Or was I lied too?

How are you? Sorry but I'm using the translator to write this.The thing is, I've had my camera for a while and when I changed my computer today, I had a problem.The camera stopped working, the operating system detects it, it detects me and allows me to use the microphone but when I put it in "Video" (in obs or the Windows camera app) it stops working immediately and the light ring flashing continuously.The only thing I can notice is that I downloaded an official Razer program that is to update the camera software (NOT SYNAPSE)KIYO FIRMWARE UPDATER but this program does not allow it to be updated.Important information: Device version: 1.0.1Latest version: 2.3.2.I hope for some response, I appreciate it <3 

I just got my keyboard today but have been running into some use breaking problems and can’t find any reason or solution. As long as I don’t have any Razer software installed my keyboard works fine, but as soon as either Synapse or Chroma are installed, when I boot up my computer (Windows 10) the keyboard’s keys just don’t respond and I’m stuck at my lock screen until I unplug and plug back in my keyboard. I tried uninstalling both and reinstalling, then installing separately, setting them to not run on launch, nothing worked, I know it’s not the USB connection because I made sure their set to not hibernate on shut down, changed ports, and the control keys like fn + tab still work and light up when pressed, so I know it has a connection. But for whatever reason, the actual keys are both unlit and don’t respond at all. It’s stressing me out because I really like this keyboard and don’t want to have to get rid of it, but it not working on boot just isn’t feasible, I’m DE

My razer blackshark v2 x is not getting detected in both synapse 3 and 4. can someone help to detect?

I want to edit my contact details 

I have been living to a different country now and yes I still have the old number but it doesn’t received the text codes not sure maybe because I’m in different country. Anyways, I have the email and I just want to change mobile number so I can proceed to checkout I didn’t know there’s such thing as like this compared before? its been a while since I top up here. It’s my first time doing a customer service here where you don’t actually talk to a staff yet just making a post/blog..

I changed my phone number and don’t have access to backup codes and didn’t have an authenticator set up. Sent in a support ticket but clicking the link to check the status takes me to an error page. 

Hello respected Razer team, I am new here and excited to start the journey together, but unfortunately I had a problem while activating my black shark v2 x headphones that used to show me a message saying "This product is already registered. If you did not register it, please contact Razer Support" Please contact me to inform you of the required information and documents and thank you very much for your cooperation .

So i had this thing when i bought my rayzer laptop from off market reselled by rayzer but to another contery as they said to me at the time , the preformance was not that good so i looked it up i had a heat issue at first so i went and followed every step to lower my voltage and est. to cool down the device and it was caused by the cpu after i fixed the cpu heat issue it appered that the cpu was not the only issue the gpu is working but it’s preformance just like it’s not there » i play for example cs2 on low every thing and 1080p (even tho my screen is 1440p to get like 50-60 fps) some times 65 witch is not acceptable at all right ? i updated the bios and every single thing that i can upgrade when i installed msi after burner to stress my gpu by the kombustor it gave me like 6-7 fps on 1440p so i just lossed my mind actually and lost hope in this case (like my gpu is dead but working ?) i can upgrade it by the invidia exp. app but the preformance is just not there u might say

 I reinstalled the synapse 4, I did a CLEAN windows install and still not working, it wasnt working before doing the windows clean install and its not working after the new windows, and just the synapse 4 its not working

I have just purchased the kishi v2, and installed the nexus app, but the controller is not showing as recognised when plugged in, the port works fine as i can charge no problems.I have activated developer mode and checked the Defult USB configuration and set it to transfering filed, still the controller is not recognised. 

I need to buy steam wallet codes asap, I already topped up my razer gold and now I can’t buy steam wallet codes because of these error in sending out codes. Please help me.

Hi I have the same issue as this on my Razer Blackshark v2 Pro (2020) : Is there a fix for this that anyone knows about? 

Hello there! So i bought the Razer Barracuda around 4 months ago, and was generally pretty happy with the product, but for 1 month now there has been an issue. Little pieces of plastic are breaking off the left twist base of the headset for no apparent reason. It has not been dropped or handled inappropriately and is otherwise functioning as expected. I worry that it this persists, i will be left without a headset in the next month or so. Is it possible to claim warranty or what other options do i have? Thank you in advance!

When I initially bought the Blackshark V2 (with the USB sound card) the mic worked great. Now it isn’t picked up in games. I have done exhaustive troubleshooting (default mic in windows, works in ALL other programs, clean install of synapse using CCD, etc.). It looks like I need to adjust the sample rate and bit depth format, but the USB sound card only has two settings.How can I change the USB sound card to 2 channel 16 bit 44100 hz (CD Quality)?These are the only two choices I get in windows sound settings for the mic:How on earth can it only function at Tape Recorder Quality (shocking horrible...) and DVD with nothing in between?

Hi, I recently bought blackshark v2 x headset and its saying the product is already registered. I need help verifying that I bought it. I have all the receipts and everything. I bought it on 16th march. Here’s the receipt.  

My wired razer deathadder v3 suddenly stopped working. I was playing a game when the mouse stopped working, so it worked fine beforeI tried several steps to fix the problem but nothing helps. Also the razer software doesn’t recognize the mouse anymore.Anyone has a fix for this?

Наушники Razer BlackShark V2 X The microphone is noisy and a quiet sound is barely audible.Features:I tried all the channelsHelp please

Dear Sir/Madam, I recently purchased a Razer Gold PIN but when I tried to redeem it, I received the following error message: "The PIN has already been redeemed." Here are the details of my purchase: PIN Code: 09052686684628 Purchase Platform: G2A Date of Purchase: march 19th 25  Could you please verify the status of this code and confirm when and where it was redeemed? If it has already been used, I would appreciate any guidance on how to resolve this issue. Thank you for your assistance. Best regards,Joe Kwete Joelkwete@gmail.com   

Hello anyone can help how to delete the account, even if your phone number already lost?

i got this deathadder v2 hyperspeed 2 days ago and it worked fine on first day but on second day it started doing random movements  like flicking to other side of screen or random scroll wheel and not registering my clicks or holding down long click by itself. these problems happens only on 2.4ghz but on bluetooth its fine . its really frustating does anyone have solution what to do??also note i have tried everything like reinstalling all drivers synapse and all and since i use laptop my mouse usb dongle is only 10 cm away from mouse so there is no interference

So, I got this mouse on Christmas of 2024 which isn’t really that long ago so I wouldn’t expect any problems so early but I’m pretty disappointed because the opposite has happened.. The mouse scroll wheel led is constantly flickering but the other led’s work as expected except its not as my saved setting. The Razer logo is in red and the underglow (from left to right) is orange and green and the mouse isn’t connecting at all. Windows doesnt detect it. Only the colours are working.. I’m gonna let time do it’s work, if time doesn’t fix it then then I’ll see what I can do to fix it.. 

I am not very knowledgeable with these sort of things. I am wanting to use the Turbo in the Keyboard Function to set my keystroke to 90ms. I don’t understand the 1 - 20. Can someone explain to me how to set the Turbo to Milliseconds? How do you calculate this? 

hi!suddently my blackwidow v3 green started to appear as razer bootloader, is connected directly to the mobo via usb, i tried every kind of update for softwares and drivers, i even tried to restore my windows to a recovery point but nothing.the issue persiste with a different pc.please help

I try to register my wireless mouse warranty thing i have serial number the box everything but i cant remember the day that i bought the product it prob in 2024 idk so should i just put in random day?