Razer Support

I have a Barracuda Chrome headset. Never drop and everyday used. I saw something in the headset of mine. small crack. I’m not sure that's small or med cracks.  

Hello guys,I hope I can find some support here, because I just can't believe it's an hardware issue or bad compatibility.So as the title says, I have bad 1% low average FPS in CS2.- I use CapFrameX and the well-known FPS Dust 2 Benchmark Map in CS2- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Here are my Specs, before I go deeper into the Issue:Razer Blade 18 (2024):Microsoft Windows 11 HomeIntel Core i9 14900HX - Cores 8P + 16E, Threads 32GeForce RTX 4090 Laptop GPU - 16 GB, GDDR6 (Driver Version 566.14 - I read it's the best version for the 40 RTX Series, but I also tried newest Versions with no success)Monitor: 300hz 2560x1600, G-Sync-CompatibleMainboard: Razer KI8100BIOS: Razer 1.04Memory: Samsung DDR5 32GB - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - "By default, the Razer Blade 18 includes

I lost the authentication codes and I cannot retrieve them. I have the email address. Please help. Thank you.

I am experiencing an issue with my Razer BlackShark V2 HyperSpeed headset. It used to work fine, but as of yesterday the wireless mode has completely stopped working. Here are the details:In wired mode, the headset connects immediately and works perfectly fine.However, In wireless mode, the headset does not power on at all. The HyperSpeed Wireless Thingy where you connect your USB for it to become wireless briefly flashes dim green whenever I plug it in, but then turns off (goes black).Btw, The headset LED stays red when plugged in, and it does not appear to be charging, seems to be stuck at 36%.I have already tried different different USB ports. I also attempted a hard reset, but the issue is still there.Any fixes?? :)

I created this Razer account with my old Facebook account. Now I can’t log in with Yahoo since apparently my email has been inactive for long. I can’t get the OTP/code being sent with my transaction because I can’t log in my email. Attached below is what shows up when I try to log in my Yahoo email. 

Hello, I have the Razer Deathadder Essential and my problem is the mice scrolling wheel sometimes scrolls up when I scroll down or scrolls down when I scroll up. Its annoying, can I fix this or do I have to buy a new mice?

Hello all, I’m trying to replace my razer wolverine v2 controller that still has a manufacturer warranty on it. Having trouble navigating the website for support. Can anyone help me figure out how to file a claim to receive a replacement controller?

Hello my brother’s Blackshark V2 Pro has had microphone problems for a month and I’ve only been informed about it recently. No physical damage can be seen from the microphone from what I see so far, any fixes?

Please help me: So, my PC was messing up so I factory reset it and had to reinstall Windows 11 by using a bootable USB. Fresh OS, but I don't have the necessary drivers, so no internet or really anything working in the Device Manager, not even the touchpad. I'm trying to fix it by using installing the Razer recovery image. I downloaded it by entering my Razer Blade 17's serial number and then extracted it on my 32 GB USB. After all that, booted into Razer recovery and saw this message: "This preload image is not suitable to current system. Error code: AsusTek Computer Inc" However, I followed all of the steps Razer said and I downloaded the correct recovery for my laptop model/serial number.

I was tidying up my PC because I had just taken it apart to service it, and I accidentally pushed it too hard, causing the mouse's USB dongle to get squashed between the PC and the wall. It stopped working, and I had bought the mouse less than a week ago. I tried to find replacement options, but none of them seemed reliable. The same accident happened about a month ago. Today, I found a way to speak directly with Razer support, and I would like to know if there is any way I can get the mouse working again.

Hey there,I’m trying to put an order but there’s no options like Affirm upon the time of buying to setup multiple payments to build credit score. Could you confirm if multiple payment is available? Impossible to find any topic related to that in the forum or the FAQ Thanks in advance (picture attached below)  

I bought new headphones, the box was opened, the card with the code is missing, and when I try to activate with the serial number, it says the code has already been activated.

Hello, how can I register my headset if I lost the box and can’t enter the Product Number?

Hello, I'm attempting to start a return or exchange for a controller I bought from the Razor online store (Kishi V3) that does not fit the item I bought it for (Legion Tab Gen 3). I want to either return the V3 and purchase the V3 Pro, or else exchange the V3 for the V3 Pro and pay the difference. I also just PM'd the RazerCustAdvocacy Reddit account with further details.When I try to go to the return page (https://returns.narvar.com/razer/returns) and I enter my order number copy/pasted straight from my initial order confirmation email along with my email address, I get an error saying order can't be found, but the information I have is correct. So I've turned here for some assistance, please and thank you!I also posted to the Razer reddit tech support thread for September:https://www.reddit.com/r/razer/comments/1n59zmj/comment/neeo4nb/?utm_source=share&utm_medium=web3x&utm_name=web3xcss&utm_term=1&utm_content=share_button

When im find to link support?PING

Hi,I was wondering if it is possible to only buy the Zenlesss Zone Zero mousepad without purchasing the mouse?Edit: you can xd

Hi, my Razer headphones won’t connect. I’ve tried a thousand things, but neither the app nor Bluetooth can find them—it’s like they won’t pair. Just to clarify, they are brand new. I’ve tried things like manually resetting them by holding each one inside the case, but they still don’t work. They’re new, so if anyone knows a solution, please let me know. Thanks!

I bought on Amazon razer buds. I'm trying to connect then to my phone, but i simply don't find them. I charged them, but when I turn them on, after a while, like 1 minute they turn on.  please help I'm trying to connect them for like 1-2 hours😭

I’ve recently got a wolverine v3 wireless controller and it doesn’t seem to want to connect to the dongle no matter what I’ve tried. I’ve tried the different usb, tried it in the laptop and still nothing. Do you have any suggestions on how to fix this.

I bought new headphones, registered them, but the 7.1 sound activation code didn't arrive in my email. The Razer website says that this product doesn't support this feature, but it's listed as supporting it. What's the issue?

15.09.2025 tarihinde şarz etmek için Typ-C kablosunu dongl’dan çıkardım ve mausuma taktım ve ekranımdan mausun imleci kayboldu mausumun üstündeki küçük tekli ışık yanmayı kesti .. biraz şarz ettim komple şarzı bitti umudu ile…. Ne yaptıysam mausu kullanamadım ekranıma hiç gelmedi . Kronik sorunlu galiba arın garantiye vericem mausu alalı daha 3 ay oldu ...

i recharge my razer gold account yesterday and i was trying to purchase something but i am not receiving the otp to buy something and Razer gold is not sending me the otp and says unexpected error this time please reload the page i reload but same thing is repeating please solve this problem so i use Razer gold.

HiBought a Razer gold card of $140 and the serial code is not complete 

Hello, there was a problem with two-factor authentication, for some reason after transferring the application with keys to a new phone, the codes for the account stopped working. I tried to find the Razer support service, but I could not find either it or an article on how to reset 2FA.I can provide the account data, in the form of a nickname and email, as well as serial numbers of devices, to competent specialists. Please help