Razer Support

I came back from vacation and i can't charge my Razer blackshark V2 PRO (2023) headset. How can I fix this?

Hi, I have been trying to use macro on my razer deathadder v3pro and I am getting the ( This mapping require razer synapse ) red icon. I mean…. I am obviously having it open to fiddle with the macros right? What am I missing here.add info: I tried clean reinstalling, updating both mouse and software, trying synapse 1 2 3 4 5 beta version , restarting pc multiple time, tried wired and wireless.

I have bought this model secondhand and I understand there is no warranty, so I need help sourcing a replacement battery locally in Estonia, if there are any retailers or order one online which could arrive relatively fast. Does anyone know how I can solve this problem?

I have:DeathAdder V3 Pro with the standard Hyperspeed Dongle (1000Hz Polling Rate Max)BlackWidow V4 Pro 75% with the standard Hyperpolling Dongle (4000Hz Polling Rate Max) Both have the following option in Synaspe 4: ‘Change the polling rate when running games in full screen mode’.If I set this to 1000Hz for the DeathAdder, I get 1000Hz whether in a full screen game or not. I know this from doing a polling rate test in a non full screen browser.  So does that mean that my BlackWidow will also run at 4000Hz irresepctive of whether i’m in a fullscreen game or not, or is the default polling rate 1000Hz? I’m conscious that I only want to run max polling in game to reduce battery drain, but I’ve no why to test keyboard polling rate

On 3/11/2024 I received an update to Windows 11. I installed it and went to bed. On the morning of 12.03.2024 I turned on my computer and the system just wouldn't display the cursor. The mouse works, lights up like normal, but no cursor. I have the PowerToys app installed, so double pressing Ctrl shows that the cursor is in the center of the screen and not moving + invisible. The mouse is connected directly with the original cable.What I tried and the results:1) Open pointer settings, reset them, try changing the pointer. Result - nothing helped2) In synapse 3 app the mouse is not showing, tried updating it, fixing it.Result - After uninstalling the app, the mouse started working. That is, the mouse drivers were removed along with the application and everything started working.3) I installed synapse 4, it saw my mouse and started installing drivers. After installing it stops working again and the profile shows -1% battery. After rebooting the system - t

I just redeemed a free mouse on Razer.com, and I noticed that my auto populated address entered for my shipping address didn't include my Unit#. Is there any way I could update the shipping address to include my Unit #?

Ive had my mouse for a couple weeks now and it worked normal i just had to unplug it everytime i started a game but now it just stopped working

Just brought the Kishi v1 from Amazon and when I go to find the app in the Play store I get the attached.Anyone know if the app is going to be updated for Android 13?I have a 1+ 10 Pro on Oxygen OS13. Just wondering if I need to send it back. 

The logo on my lid razer 15 stopped lighting up and windows hello stopped working. I’ve run a clean install on synapse and a complete reformat on the pc. Razer support has been absolutely useless via email telling me to try a computer repair shop. I need to know where the buy a replacement screen cable that powers the logo and no one can help

I just bought a Razer Deathadder essential but when I connect it to my computer It doesn’t appears inside Razer Synapse software, I tried to register the product here but It says that the product is already registed, the seller says It is original but I’m not sure anymore, how can I know?

I've had my Razer earbuds for almost a year and for a while now my earbuds connect to my phone while in the case. This causes the battery to drain when I'm not using them and more recently they have started making a high pitch beeping or whistling sound completely randomly when in the case. I have tried everything to fix them and I cannot get the firmware to update anymore it just gets stuck downloading forever. I'm not sure if warranty still covers them since I bought them on the same day march 14 last year.

Hello respected Razer team, I am new here and excited to start the journey together, but unfortunately I had a problem while activating my black shark v2 x headphones that used to show me a message saying "This product is already registered

hello :). i have a razer blackshark v2 and i just found out it have a dedicated app for sound tuning or something, and it says i need to register my product, it asks me to enter the product number but the box is long gone, is there something i can do to use the app?, thanks

Hello.   I have a problem activating my black shark v2 x headphones. Show’s me a message saying "This product is already registered. If you did not register it, please contact Razer Support"  . i am in need of help. Thank you.

. Unfortunately I lost my USB-dongle to my precious headset. Razer BlackShark V2 Pro (2023)RZ04-04530200-R3M1 Where can I get a new one? 

After performing all the typical  and advanced troubleshooting procedures to try to get my Razer Kiyo Pro camera to consistently work without freezing during Zoom or Teams video meetings, I finally got my camera to have stability. I ended up removing (uninstalling) the Razer software and uninstalled the Razer camera driver in the Device Manager )allowing Windows to detect the camera and load the driver on its own when it reboots) and then I rebooted my Windows PC. I did this about two months ago and have not had the freezing problem since.   I also fixed my friends Razer camera the same way and he also haven’t had the freezing issue any longer. To verify this fix, I re-installed the Razer software and like clockwork, the camera instantly began freezing in Zoom and Teams. I again removed the software and the driver — rebooted the PC, and  like magic, my Razer camera is stable again. So, it’s definitely a problem with the Razer software when interacting with Zoom or Teams, whether the

My mic suddenly stopped working wirelessly and only gets registered to games/discord/my pc when it’s plugged in via usb. I downloaded the firmware updater and updated the dongle and the headset and it’s still not working wirelessly.

I have the razer naga v2 pro with swappable side panels. Pretty quickly out of the box the side panel buttons, no matter which one I use but especially noticeable on the 12 sided buttons, the buttons sometimes don't register when you press them. It was so rare when I got the mouse that it was barely an issue, but now a few months later the issue is there multiple times a minute, which is very annoying when playing MMO's and your abilities just aren't being used. For example, if I were to open nodepad and press a 2 over and over every ~7th press would not register for two clicks. This has pretty much only and mostly been an issue on the number 2,4,5 and 7 button.I've tried the solutions like taking it on and off, and gently cleaning the side panel connections and pins with rubbing alcohol, but it still doesn't fix the issue. Is this just a normal thing with Naga mice?I bought a Corsair scimitar MMO mouse, but it's extremely uncomfortable and straining to use, so I'd rat

HelloI have a Razer Blackshark V2 Pro wireless.Whenever i start my computer and turn on my headset synapse shows a low battery notification while it’s nowhere near low battery and it will give this notification constantly. But when i open synapse and go to the device page it says “Detecting Device”. I then restart synapse and it shows perfectly and no low battery popup. Any idea what this could cause this? And any idea on how to fix this?

Hello everyone do ant of you know if theres someone that could replace my headphones cable because my Brother gifted me blackshark V2 X headphones and my kitten bit Into my cable while i was not looking and now these headphones dont connect  

i just bought  a kraken X lite but the sound doesnt seems very good ( the sound is not fully clear and  almost muffled sometimes ) . i tried to see a way to solve this on internet i even instaled 7.1 surround sound thinking it might help but it doesnt seems to change anything .my previous headset was a KRAKEN and when i try to compared the KRAKEN and the KRAKEN X lite it was around the same specs so i guess it should sounds around the same ? maybe im just delusional and the lite is totaly not like the kraken and maybe i just got used to have a good quality audio headset if anybody can had the same issue or just know how to fix it ( if it’s possible ) .i would be very grateful towards the ones that will try and maybe fully help me . 

Last year I had a problem with my Razer 14 laptop, the screen stopped working.. I RMA’d it, and the 2nd line support established that the screen needed to be replaced, but that there was not one available, so a refund was due. SInce that point all I have had, are Web forms that will not submit, money transfer forms that are not suitable for an international money transfer, and support saying “it’s being processed, please wait”..The support tickets have been closed out twice, and i’m still no further..   Is there anyone that I can reach out to for help?   (apart from Lenovo, i’m sure they want my money for a new laptop). 

Hello Razer Gold support team,I paid a big amount to purchase razer gold but when I am trying to purchase UC using that razor gold, I can not see the options.Could you please help me know what is the issue? How may I get UC for PUBG? If I can not use razor gold to purchase UC, will my money be refunded or is there any other way to use razor gold to purchase UC?Thank you so much for your help in advance.

After purchasing Razer Gold Pin I have no clue how to use them and it’s driving me nuts.Here is a screenshot of what comes up at checkout (trying to purchase the “Wing of Delicacies” promo):When I try to plug in plugging in any string I can find related to the transaction (serial number, transaction id, receipt code) I get this error (trying to convert as suggested doesn’t work either), and I cannot find any other relevant code anywhere on the site, nor looking up online: every time the issue is brought up it’s either resolved within PMs or support tickets. I’ve tried inquiring the issue through support but was unsuccessful, after the first few exchanges they went silent for half a week and I’m doubting they’ll ever reach back.

Hi, after 5 months using the Viper V3 one Sidebutton ist getting loose and the Moue sometime not regognizing the click, what should I do, does anyone have the same Problem?