Razer Support

I bought a BlackShark V2 X from shopee and the seller said its activated but didn't provide the activation code and Synapse didn't detect my device

Hello, I have a problem with my Barracuda headphones, which I bought three and a half months ago, namely 05/21/25. I have cracks on one side of the case where the hinge is, because of this there is a large gap between the case and the earphone and the earphone itself is very loose. These headphones have not been dropped, have not been physically damaged, and have been used as intended. I tried to contact the store where I bought them to replace or repair them, but they refused. Now I am writing directly to the manufacturer in the hope that you can help me with my problem. 

which store can i find a Razer gold gift card in newport beach i search 5 stores but couldn't find any

I’ve recently bought a new razer headphone off ebay and I’m unable to register this to activate the surround sound featurs (razer blackshark v2 X). can someone please help me resolve the issue?

hi, im looking to know when the reciever for the blackshark v3 pro will be in stock in the UK.

Hi, I bought my Razer Blade 16 with 5070ti end of April and received it in May. Since I received it, it crashed from time to time. But since august I have multiple crashed a day. I started investigating (minidump & chatgpt) in September and found out that the issue comes from the GPU. (Watchdog BSOD)I just underwent a clean install with DDU of the graphics drivers on 1st of september, it worked well yesterday, but today Ihave two crashes again. The minidump shows graphics again, so I want to re-install some older drivers. Chatgpt recomended the version 572.47 or 572.70. Anyone having the same issues of multiple crashes a day with the new Gforce 50 series? (often DPC_WATCHDOG_VIOLATION) Anyone has an advice on which drivers could be the most stable? I also use a Razor coolingpad, the temperatures often don’t go over 70.No overclocking or changed anything on the system. 

hii have a problem, i lost my right hand i got the tartarus 2 for playing 1 hand, i need to set the pad to woks as a mouse for camera rotation and i cant make it work on my pc,can you help me ?   

I have a Razer Naga Pro and the scroll click function isn’t working any more. I would rather not replace the mouse at all possible, I have checked in synapse that it is configured correctly to click. Scrolling and clicking the wheel sideways to work, downwards is just not responsive.

hello, please help me, i dont have access to my 2FA andbackup codes and i want to use my razer gold but its being blocked by the 2FA. i still have the primary email that i use for my account. please help thank you

Wallet is disabled. Please contact customer support. i cant topup 

How to reset my phone number, but I don't have any access to my old phone number, and another problem is i don;t have authenticator app and i can't remember where i put my back up codes the only left i had is my email

As subject, my DeathAdder V2 pro bluetooth totally not function. No matter i switch it to BT or 2.4 mode, the Mice just dun light up, only able to work it by link with USB cable.My S/N is: PM2320H15804835

i bought a Blackshark v2 x. When i try to register it, it says that This product is already registered. If you did not register it, please contact Razer Support" Can anyone please help me? 

I bought the Razer Iskur V2 chair and it promises free next-day shipping. I had to wait 4 days for the weekened to end and now it also says it will be delivered in 4-8 days. 

Hey,Yesterday I installed new Synapse v4 (and logged in into my razer id there). It took me quite some time to figure that my mouses are not supported. I removed Synapse v4 after i got that. (Actually backwards compatible devices with v3 title IS misleading, i was expecting all of the devices working on v3 would work on v4).After removing v4 from my PC - i had troubles with macros module in v3. I re-installed v3 - macro module was already ON, but when switching into it - nothing happens, just menu says its active, but content in the middle does not change. After that i need to remove everything related to synapse from the PC and re-install v3. When i finally got v3 working - all the macros were gone. and besides that - it did remove those from the cloud. and now hundreds of my macros are gone. Can you please help me to figure how to recover those? P.S. I still have one device that having all my macros. And i keep pressing - do not sync with cloud, as it would remove them. How do i back

How do I know if the Razer Gold card is used or not?

I forgot my authenticator codes pls help 

Hey i bought the Razer Blackshark v2 pro (2023) but the product inside doesn’t have the EQ/SmartSwitch button.on the box it has the following information:EAN: 8887910060117P/N: RZ04-04530100-R3M1 

I lost some pin numbers from my razar gold card 

Hello R Λ Z Ξ R community, I recently just picked up a keyboard of which is the R Λ Z Ξ R Ornata V3 X. Thinking that a newer version "v3" would have all of the features from the previous versions (v1, v2) and more, but actually it has slightly less. I would like to ask, "Is there is any way to modify the wrist-rest, allowing it to physically connect to the keyboard?" If so, please provide ways. I have been thinking about adding adhesive back magnetic tape, double-side adhesive tape, or adhesive back velcro strips inside and or outside of both components (keyboard & wrist-rest). My other idea, was to install some back-flap or any other types of hinges to both the keyboard and wrist-rest. Thank you in advance, hope that we can figure ways to make this work. My formatting (BOLD) is pro.

After turning on my pc this morning my razer scroll wheel was in free spin (i usually always keep it in tactile), however after repeatedly trying to use the button to get it into tactile or using the syanpse software to change it, it remains stuck infree spin. Seen a few have the same issue. When the switch button is pressed i can hear a click like the lock coming into place for tacticle howevr it is styill in free psin. Any advice or help???

I purchased this mouse several years ago without issue until just now. This mouse was my daily mouse and after leaving my PC to get some dinner, I returned to my Basilisk V3 dead and not turning on with a charger. I’ve tried holding down the left and right clicks and the scroll wheel for 7 seconds without luck, tried 3 different charging cables, outlets, blocks, and even tried using it wired to my PC with no avail. I love this mouse to death and really don’t want to have to get rid of it. I don’t have RazerCare and my warranty definitely expired since I got this mouse nearly 3 years ago now. Any help?

I use 2 left buttons for reload and run, but they stopped working. Now destiny 2 mouse mapping reports left button only for the main left button and the 2 left buttons. How ca I get this to work again?Many Thanks

Subject: Issue with 7.1 Surround Sound Headset RegistrationDear Razer Support Team,I have a problem with the 7.1 surround speaker registration for the headset I purchased.My email is (Removed email for security purposes).If necessary, please let me know the administrator’s contact information by email, and I can attach the required photos. Among the two headsets I purchased, one activation code does not work properly.I request a solution for this issue.Both of the headsets I purchased are registered under my account, and the code of the headset with the problem ends with 7436.Best regards,

It seems this is a somewhat common issue for this keyboard,  my previous BlackWidow had no issues lighting up as well as my other razer things. Things I’ve triedTurned OFF Dynamic Lighting in Windows Turned off ‘Allow the computer to turn off this device to save power’ for all Root Hub USB 3.0 under Universal Serial Bus Controllers. Turned off ‘Allow the computer to turn off this device to save power’ for all USB Input Device under Human Interface Devices. Turned off ‘Allow the computer to turn off this device to save power’ for Razer BlackWidow v4 Pro under Human Interface Devices. Uninstalled / Reinstalled Razer Synapse multiple times.Sometimes if I mess with the Razer Command Dial the lights will sometimes come on but not sync with Chroma. How do I fix this before I get a different keyboard?