Razer Support

I bought the mouse around December-January and it will work perfectly fine one day but then the next day it completely stops working. The mouse connects when I plug the USB C cable into the dongle but doesn’t work. When i plug it directly into the mouse it doesn’t connect at all. I have updated it to the latest firmware, reinstalled its drivers, tested it on another PC, turned off  Razer Synapse, plugged it into different USB ports, and tried different cables. 

Evening everyone; My keyboard was working entirely fine up until a few hours ago. My “y” key has decided it does not want to work anymore (I’m having to paste the letter “y”.) I’ve tried all the fixes online e.g. Unplugging and performing a hard reset; removing all the drivers and restarting my PC but the issue just persists. I’ve put a request in to make a warranty claim but god only knows how long that will take. I’ve got no macros that are causing the issue and I can’t really find anthing else that may be causing this issue. Any help is appreciated! Thanks.

"I have registered the product, but I did not receive the THX Spatial Audio activation code."and the software is free with my headphones 

Hi . I just bought a blackshark v2x and wanted to register it for getting 7.1 code but it says it has been registered before. What should I do ? I have bought it in china when I traveled there but I don’t remember the seller name or his shops name cause I was a traveler and I didn’t know it would cause me a problem to register my HeadsetAlso I can not contact Razer online Support , it doesn’t have any place to contact to them , In others topic they had same problem like me and one of the supports replied to them to PM him but there is no way to send them any PM. How can I contact to supports ?

Hello.Just recieved my kishi ultra.Why doesn't COD MOBILE recognize the ultra as a external controller.Warzone mobile,zen pinball and grid legends work great.I also have the ELO VAGABOND and COD MOBILE doe's recognize it.It appears a update is needed for the ultra to work with COD mobile.Other than that it seems to be a nice mobile controller.

I CANNOT REGISTER MY PRODUCT RAZER DEVICE BECAUSE THE SERIAL NUMBER IS ALREADY REGISTERED, CAN YOU HELP ME?

Specs: Blade 15 2022i7-12800H3080Ti32GB RAMProblem:When running games such as cs2  on low settings, it can reach up to 120 fps while standing still and alone, however when any high settings just that the max fps is lower and I can’t seem to fix the problem. I’ve tried turning settings on and off including g-sync and anti-aliasing on both the game and within the NVIDIA control panel, nothing works. When things happen (other player in view, utility thrown or just in water) frames drop down to ~40fps for at least 30 secs. Same happens on were working fine a few months ago but now suddenly have very poor performance; average gpu temp 79C.Some of my friends have lower specs on their laptops but still run faster than mine. Graphics drivers updated, however cpu drivers not, which brings me to the second question: intel gives me this warning: ”Installing this graphics driver from Intel will remove customizations from your computer manufacturer (OEM)” and I’m not sure whether to update or not

i have the razer blackshark  hyper speed v2 and connected it via the wired dongle and can’t hear but the dongle is green and headset is on im on xbox 

Good morning, I was playing quietly as usual, suddenly the t key stopped working and some keys stopped being the same color. Regarding the t key, I changed the switch and it still didn't work. Can anyone give me a solution?

Both my keyboard and my mouse’s RGB are flickering so badly that it's trying to give me a seizure when I unplug them both. Upgrading the software was a terrible decision and I wish I could revert because it broke my setup RGB and has made my keyboard and mouse’s inputs more glitchy than before to the point where my computer just does not accept my inputs. I was already having problems with my keyboard double pressing and not recognizing my inputs ever since I got the Blackwidow v3 but that too has gotten worse.

Hello I have the razer wolverine V3 TE there's an update which I can't install because it's saying I need a pc to install it and do not own one , how come the Xbox app isn't able to install the latest update?

​@Razer.sushi.boi If you can see this, I can't PM you

help me please, i can’t access my old number even my 2fa and backup codes i lost it, i need to replace a new one

The ALT GR and F(1-12) keys stopped working on my keyboard out of nowherethe problem persists even if I connect it to another computerI’ve tried uninstalling synapse, reinstalling it but the problem persists…Is this supposed to just happen like iPhone batteries or something? 💔

Hi. i bought this mouse like 6 months ago and now scroll wheel is jumping all over the place. It’s not usable. I can’t scroll up or down because whole website jumps up and down. What should i do? Software is not the issue. I tried to reinstall, clean install, uninstall at all, nothing is helping. 

Is it possible to replace the usb-c port on a kraken v3 pro? The port has become damaged and no longer charges. 

So I got a new topcase because I damaged the ribbon cables that made the keyboard function on the old one when Removing the battery.  did the swap…. everything is working except for the keyboard and LEDs for keyboard.  track pad works...all of the related ribbon cables look fine. any ideas? What else can I check?

I recently bought a headset but when I went to register it, it was already activated. Could you help me?

I can't change my phone number because I already lost the other phone which has thay number! I need help to change it to my current phone number😓

Hi I got a razer blade 17 2022 a while back and after gaming on it for this time the space bar has a strange white spot on it as if the black has faded it wasn't to big of a deal so i just kinda left it but now one of the shift keys cracked in half while i was gaming is there any way to get replacement keys cuz i don't really want to have to send in my laptop and get it replaced and stuff like that i would rather just quickly replace the 2 keys that need replaced and leave it at that so is there any way to get key replacements either from razer or another website

Hello. I bought the Razer Blackshark V2 Pro yesterday. I received an activation code to activate the 7.1 feature of the product but when I enter the code via the 7.1 sorround sound app, the code is missing. I would appreciate your help as soon as possible.

HELLO, I have selected 7.1 but there is no sound on my RAZER KRAKEN X LITE headset. I also entered the activation code. CAN YOU HELP? 

I just updated to the new software version… on the previous version I had set up custom colors for my three devices - Razer Huntsman Elite keyboard, Mouse Pad, and Razer Naga mouse.  Am I going to have to do all of this from scratch or is there a way to restore what was lost?  Major fail to Razer on this update! 

The spacebar key stopped working. The product is no longer under warranty, and I need to send it to technical support. How can I send it from Brazil?

I will be playing and my Huntsmen TE, Tartarus Pro, Base Station V2 Chroma, Bungee V3 Chroma and, Basilisk V3 ALL turn off at the same time and reboot. This happens once every time I play. This used to happen with Synapse 3 but stopped about a year ago now it is back with 4.I also have GHUB running for my G560 speakers and they do not do this.