Razer Support

I purchased two Razer Iskur chairs on December 20, 2023. One of them has developed a crack on the seat area, while the other remains in perfect condition.Could you please let me know if this issue is covered under warranty?If not, is it possible to purchase a replacement part for the seat? If so, where can I buy it?Thank you for your assistance.Best regards,

In any kind of game i either walk or run and my character just stops for seconds at any given momentsit has only been 2 weeks since purchase

hello i just got these headphones but i don t have the button to activate bluetooth 

hello, i just bought a razer Blackshark V2 X and its already activated. I need the code for the 7.1 surround sound.Thanks

I recently purchased the Razer Blackshark v2 Pro. I charged the headset, plugged in the USB device and the headset worked perfectly. I already have the Razer Synapse software and the headset enrolled in the software upon connecting.The problem I'm having is that every time I attach the detachable microphone, the headset disconnects from Razer Synapse software and sound stops. When I unplug the microphone, sound resumes and the headset pops back into Razer Synapse.I've set the headset and microphone as default devices and ensured the firmware was updated to the most recent update. 

Hello razer support,in 14th mars 2025,I won I promocode of "Razer Viper V3 pro - white edition" Then I click redeem but there was a problem The problem is : " sorry,this promo could not be applied "With knowledge I didn't use the promocode.You can see that the Promocode has not been used or received yet.The promocode is : L8IKoFHHR0ZZPY9qBX0AA4Lq

I was out of town and away from my computer for 5 weeks.When I returned and started using my headset again, everything was working fine at first.However, the moment I clicked on CS2, the dongle disconnected.I've read almost every thread related to the Barracuda X and tried all possible solutions.Today, for the first time, the dongle appeared on my PC for about 2–3 seconds, but it didn’t pair.I performed a firmware update, but it still doesn’t show up.Sometimes I hear connection sounds, but nothing actually appears.

Hello! I have received a code for signing up to the newsletter, which I have tried to input in to the checkout in order to buy some Razer headphones. However, it comes up stating ‘Sorry, this promo could not be applied.’ even though it fulfils all 3 requirements of: the item being £99 or more, the code being valid until the 19th of July 2025 (it is currently the 16th), and this being my first purchase through Razer.Does anyone know a fix or a way to contact Razer? There are no categories in the customer support area that would support this issue, at least from what I could tell?This issue also prevailed when trying to add a valid code into checkout from Student Beans (I am currently a student), so this is not a standalone problem. I would appreciate any help people could offer! :)

Try to install 7.1 surround How to fix this?  Sypapse server is ok.

I recently purchased razer blackshark v2 x headphones, I connect it to my old laptop with 1 audio jack and the system sees the headphones as separate speakers, but the microphone reads for the built-in microphone in the laptop, that is, the headphone microphone itself works, but in some games it cannot be connected. Is there any way to make the system see the headphone microphone not as a built-in microphone, but as a separate device?

Je suis de Belgique je ne sais pas payer avec klarna

Where is my activation code for the THX Spatial Audio program on Ryzen BlackSharkV2 X headphones? I have a code for activating 7.1 sound, but this number does not fit on THX Spatial Audio.

Hi guys. I want to change my phone number but the old number is deactivated and not able to get live support. Email is still working. Kindly advise is there any solution? Thank you!

When using factory default profile, the WASD keys do not work in the new v4 update of the software. I had to copy over my v3 factory default, then set it to profile 2, then use that for it to allow me to type normally … its trying to engage the analog wasd key settings it seems.. but you cant change anything about it. 

Wireless control pod cannot set to control aether monitor light bar. I tried setting it to control the global brightness in synapse, but there was no response to save the setting.Now, the only function of the wireless control pod is using the source button to switch audio output devices. It can’t even adjust the system volume. 

is there any way of restoring the Synapse 4 profiles for my Razer Tartarus V2 from 4 days ago? What happened: I used Razer Synapse for the first time with a different Windows PC account. Razer Synapse didn’t ask me to log in, so I thought all was fine and changed the default profile to what I needed there. Once I changed back to my usual PC login, my carefully created profiles were all gone and the only one remaining was that default profile.I’m a bit exhausted just thinking of recreating all the different game-specific profiles I had. I’m hoping there’s a recovery function I haven’t found yet. Is it possible?  Thanks!

Every time my computer plays audio, a very faint static noise comes through the headphones, followed by a quiet beep when the audio stops. This is especially noticeable when I pause a video or close a YouTube tab—the static noise happens right away. I can’t find any solution online.I reinstalled Synapse, reinstalled the drivers, toggled all the settings on and off, tried every USB port, tested with Synapse both running and closed, and followed all the recommendations from article —but nothing helped. Could there be any other solution, or is this just a hardware defect?The firmware version has been updated to 1020.

 I was trying to put a new OS on my machine and when I went into BIOS but the screen remained black. I believe my integrated monitor is not using my integrated graphics for the following reasons: I can only use an external display while in NVidia optimums mode (I get a boot screen on the external display with no options to enter bios and bios doesn't appear on this display), but can use my integrated display and external monitor when in Dedicated GPU mode (boot screen only appears on external display in this mode). I have updated my BIOS, my integrated and dedicated graphics drivers, and did a fresh install of windows through Razer’s support tools in advanced startup. This is a problem for me as I want to be able to use my integrated graphics for things like BIOS and just in general. I have a RZ09-0409C (Razer Blade 15 Advanced Model 2021) and I'm not sure when this problem started but if I had to guess maybe within the last six months as this is when my boot screen disappeared (if I'm

I have a swollen battery pack.  Looking to purchase a replacement.  Can someone assist? Also for troubleshooting, if laptop is plugged into the power adapter with battery removed, should the laptop turn on?  It currently does not.  Thanks!

I HAVE ALREADY DONE ALL POSSIBLE METHODS, AND IT ONLY TURNS ON THE LIGHTS AND ONLY THE MULTIMEDIA KEYS WORK, I HAVE ALREADY REINSTALLED THE DRIVERS, CHANGED THE SOFTWARE AND NOTHING, I HAVE ALREADY DONE EVERYTHING WITHIN MY REACH, COULD SOMEONE HELP ME? 

I bought the Razer BlackShark V2 Pro as a display. There's no cosmetic or material issues with the headset, just a slightly damaged box. I plugged it into my computer, and it produces sound without issue. However, despite its excellent microphone being praised, the headset's microphone is incredibly muffled. Also, when I access Synapse, I can only adjust the volume. I also can't adjust the EQ. Can you help me resolve this? Is there a problem with my headset?

Eu comprei um razer blackshark v2 x e quando vou realizar o registro consta como registrado, alguém consegue me ajudar?

Hi Razer team,I’ve purchased a Barracuda X for a friend. However the Taiwan Customs is asking for two specs since the device is wireless.Do you know the exact operating frequency and output power of the device?

Hello Razer Support, I received a Razer Viper V2 Pro mouse for free through TEMU on April 3rd. It worked perfectly until today. After playing a game with my controller, I tried to use the mouse again, but it no longer turned on. There are no lights, no response over USB-C cable, and it doesn't connect wirelessly either. It seems completely unresponsive. I’ve tried: - Charging it for over an hour - Using different USB-C cables and USB ports (direct to motherboard) - Holding the DPI/power button for over 10 seconds - Connecting to another PC Unfortunately, nothing helps — the mouse remains completely dead. I still have the original box and the serial number. However, I’m not sure how to properly contact Razer for a warranty request in this case. Could you please advise how I can get support or a warranty replacement? Thank you in advance!

I have no access to two -stage verification. There is an e-mail, but my verification code has been deleted. I have no registered backup code. Can you help. Thanks