Razer Support

Hello,I recently created my Razer ID on my PC, but I never received or saw a QR code to link my account with an authenticator app. Because of that, I can’t enable two-factor authentication (2FA) or make any security changes to my account.Could you please help me get the QR code or reset my 2FA setup so I can activate it properly?Thank you very much for your assistance.Best regards,GuerraJnr

Hi , I Bought the viper v2 pro in November and today the dongle stopped working but mouse is working fine when connected via usb , Is there any chance a get a replacment for the dongle as I Wish to use the mouse wireless

Dears, When starting the laptop a message appears on auto repairing something… than it says it was not able to find a solution.. than start it again and informs that in 30 mins it will have an other try… surely this can go on for hours. I have started and restarted many times… nothing. It just stuck in this infinite loop. Any idea how to fix it? Thanks in advance for your supportÚ

Ive plugged my razer pulling rate dongle into the pc and theres no light activation or anything, its not connecting on synapse either and when i try to re download the driver it doesnt show there either. My mouse is razer viper v3 hypedspeed.

I have a problem with the firmware of the Wolverine V3 Tournament. I followed all the steps as indicated, but this error appears and I cannot continue with the installation. Has anyone else experienced this and knows a way to solve it? 

When I shut down my PC and then start it up again, for some reason the Razer Leviathan V2 X operates in Bluetooth mode and does not switch to PC mode even when I press the source button.

cuando voy a recargar pavos al fortnite dice que me va a llegar un codgio a mi numero para verificar y cuando. me va a. mandar el codigo dice "hubo un error inesperado. Actualiza la pagina y vuelve a intentarlo" pero ya lo eh actualizado y no me deja recargar y todo mi informacion la tengo yo, mi correo mi numero, todo pero no me deja, incluso aca en ver mis codigos de respaldo me pide un codgio que me llegara al numero pero sigue apareciendo el mismo mensaje de que hubo un error

After having this mouse since 2022 on Christmas day, the scroll wheel button has basically given out. I have to admit I didn’t take as much good care of it, not crazy damage, but when it comes to cleaning so maybe tons of dirt are blocking it maybe. What should I do?

Hi, I got this Razer Basilisk V3 mouse in January 2024 and had no issues. Three days ago, I was playing Fortnite, and randomly my left click only worked slowly, one at a time. When I spammed it, most clicks were not registering. The next day, the mouse worked fine, last night as well. This morning, I woke up and it did not work at all. I tried cleaning it with compressed air, checking Razer Synapse, remapping a side button to left click, it worked. Every button works besides the left click. I was wondering if my warranty still applies.I also saw a lot of posts about this so I know it’s not just me.

Hi everyone, I'm having a problem with my Razer Blackshark V2x headphones. When I try to connect them to my account, it says that the serial number is already registered.

Hi i would like to request to turn of the 2FA  verification steps from my account i have been trying for two days now to receive a code for this verification and it does not work and i need to enter my account ASAP,so please help me,i have my phone my everything but it simply does not work i have tried every method and it does not work

My transceiver stopped working and I need a replacement. I’ve seen other threads where people mentioned buying a replacement, but it seems it’s out of stock at the moment. The page I found: https://www.razer.com/eu-en/replacement-parts-audio/razer-barracuda-series-usb-wireless-transceiver/RC30-03780100-R3M1 .Any help would be greatly appreciated.

hey my Old phone number is not using anymore and not able to change to new phone number. Email is still working. can you pls help me?

旧的2FA已经丢失 我想重置2FA

Hiya, hope whoever reads this is having a great day. C: So I bought these new headphones around January 1st and have been experiencing this main issue for quite a few months, it has gotten to the point where I couldnt stand it anymore and actually bothered to try and get it resolved. I have done a clean reinstall of the Razer Synapse program a few times already to no avail, and other headphones we have in the house does not experience this issue;Issue/Bug: The Razer Blackshark V2 Pro (2020) I bought experiences a HEAVY increase in volume anytime I swap inbetween tabs while audio is already playing. And it gets so loud to the point where I am experiencing hearing issues a short while after. (An example is having Media Player playing some Music then clicking into a game or opening up my browser and my audio feels like it goes from 70% all the way to above 100%). This heavy volume increase only happens for 5

Getting this everytime on boot in my event viewer even after uninstlaling Razer Synapse and doing a full clean installating of Synapse 4 without Cortext and without Chroma and no other Razer software installed.Faulting application name: GameManagerService3.exe, version: 3.7.0.482, time stamp: 0x65310000Faulting module name: KERNELBASE.dll, version: 10.0.26100.7019, time stamp: 0xb9f6d75eException code: 0xe0434352Fault offset: 0x00165004Faulting process id: 0x124CFaulting application start time: 0x1DC4C07F1268741Faulting application path: C:\Program Files (x86)\Razer\Razer Services\GMS3\GameManagerService3.exeFaulting module path: C:\WINDOWS\System32\KERNELBASE.dllReport Id: df7fee43-9c2f-4e20-9207-8cf1e21c462cFaulting package full name: Faulting package-relative application ID: 

Hi everyone,I’m looking to buy the Razer BlackWidow V4 75, but on the Razer website I see two different versions: https://www.razer.com/it-it/gaming-keyboards/razer-blackwidow-v4-75/RZ03-05000100-R3M1 https://www.razer.com/it-it/gaming-keyboards/razer-blackwidow-v4-75/RZ03-05000400-R3E1 (American ISO) I’m having trouble understanding the physical differences between these two layouts.Does the “American (ISO)” version actually use a full ISO layout (L-shaped Enter key, shorter left Shift, extra key next to Shift)?And is the “American Version” the standard US ANSI layout?

I can’t find this model anywhere. I need a way to buy it! It must have the two dpi buttons on top.

Please help me, whenever i trying to apply new wallpaper on generate rgb for it it doesnt do anything.  

Cuando entro a apex legends en mi series x ni reconoce el control aunque este con cable, en otros juegos y menú funciona sin problema 

Hi Razer Can’t seem to find a place to submit a ticket to you so am on here.I have a 2019 Razer Pro 17” laptop and as you can imagine over time the battery swells up and I am in need of replacing it as it has significatly distorted to bottom structure of the LaptopIt is the exact Laptop that is connected with my account. I’ve had a look online and it states that i need to go to a specific razer technition but also doesn’t given options to where they are in my area/ country. And I cannot find any replacement batteries on the Razer website. I live in AustraliaThank you :)Matt

the cursor does not move but all other buttons are working, including scroll. Also the sensor light is not on. I am not able to update the driver through synapse because it’s blocked by admin on my laptop. I did try updating the driver through windows device settings and it already has the latest driver.

So have had this for 2 years and used it maybe 3 times. Pc recognizes it and ring light turns on but no video at all. updated drivers, tried it on 2 PCs, and have even tried it on a fresh install of windows 11 pro and nothing fixes it at all. 

Hello :)Since this morning my Razer Naga Trinity doesn’t load it’s profile on startup (I realized it when I wanted to clic wheel on a web link and it didn’t work...).I don’t know if it’s Synapse or Chroma or even the mouse that have a problem, but after every reboot I have to manually go into the Synapse OR Chroma application to have my mousewheel clic back…I already tried repair, resync, and reinstall. I don’t know what to do anymore…Any help will be really appreciated.Thank you :)Jason

COMPREI RECENTEMENTE UM HEADSET MAS QUANDO FUI ATIVAR O CODIGO, OS CODIGOS QUE FOI ENVIADO PARA MIM ERA CURTO DEMAIS PARA FAZER A ATIVAÇÃO.QUERO SABER COMO FAÇO PARA CONSEGUIR O CODIGO NOVO OU SE TEM UMA OUTRA MENEIRA DE FAZER ESSA ATIVAÇÃO.