Razer Support

I recently bought a Blackshark V3 Pro (Playstation edition, I use it USB wired if that’s important) and whenever I play Destiny 2 the audio for my whole PC cuts out when I reach the Guardian select screen but immediately returns as soon as I close the game. I have no idea what could be causing it - I’ve looked through various other forums on Insider and apparently nobody has had this issue before.Some other details which might be important:I’m using Windows 10 I have THX Spatial disabled I have Ultra-Low Latency set to Always Off, and Active Noise Cancellation and Audio Enhancement disabled I tried deleting Destiny 2’s Game Profile in Synapse and nothing changed

Hi so my razer viper ultimate suddenly started to stutter whenever i try to move it stops then continues. it only happens while wireless when wired it works normally. I suspect that there is some problem with the dongle. Things i tried : reinstalled firmware, download synapse, dongle connected directly to pc, dongle directly to a laptop, dongle connected to station, repluging the cable from station, moving dongle close to mouse, moving station with dongle closer to pc. My mouse is only 9months old regular use. Should i just use my warranty or is it fixable. Actually after a bit of thinking i will just warranty claiim it but will update if my warranty gets denied xd

I know there’s a ton of threads about this, but the usual fixes did not work for me. Running as admin, unzipping with 7zip and running the exe inside of the installer, windows update, etc… I fixed it, so I’m making this thread with another solution. Using procmon (sysinternals) I could see that it was trying to access a windows path.[3221225506] CreateFile | C:\Windows\Installer\Razer\Installer2 Desired Access: Read Data/List Directory Disposition: Create → STATUS_OBJECT_PATH_NOT_FOUND[3221225530] CreateFile | C:\Windows\Installer\Razer\Installer2\RazerInstaller.exe Desired Access: Generic Write Disposition: OverwriteIf → STATUS_OBJECT_NAME_NOT_FOUND I first tried to make the directory using an admin command prompt and this command: mkdir "C:\Windows\Installer\Razer\Installer2"But it said access is denied. So, we must reset the permissions on the folder. In the same elevated command prompt, run this command to fix the permissions:icacls "C:\Windows\Installer" /reset /T /C(/T — applies

 Hello Razer Support,I recently purchased a Razer Basilisk V3 (standard wired model) and I’m using it with my MacBook Pro (Apple Silicon) running the latest version of macOS.I installed the latest Razer Synapse for Mac Preview (v4.0.86) along with the required driver extensions. The mouse is detected correctly by macOS and works normally, including the DPI button, but Razer Synapse does not recognize the device, so I can’t customize buttons, DPI stages, or other settings.I’ve already tried the following:Reinstalled Razer Synapse for Mac. Granted Full Disk Access and Input Monitoring permissions. Confirmed the Razer driver extensions are installed and active. Verified that macOS detects the mouse correctly. Restarted my Mac and reconnected the mouse.After further research, I noticed that the original wired Razer Basilisk V3 may not yet be included in the list of supported devices for Razer Synapse for Mac.Could you please let me know:Is the Razer Basilisk V3 (wired) planned to be suppor

Welp so my DAV3 has a lot of disconnecting and reconnecting issues and i'm willing to fix it but i cant find a proper cable for it.

I have a missing code razer gold card. How can I knowSend the full codes back  

Hello.  My Iskur V1 gas cylinder no longer works and sinks each time I sit in the chair.  I would like to go about replacing it if possible. Thank you!

I can log in to my razor account using my Apple account, but the problem is that I cannot pass the OTP method because everytime I press on the lock and then it says to vertify my email using a 2 step authentication, there’s like no code sent to my email, I even tried pressing the new code button there’s still no code sent to my email, I even checked the spam, literally nothing.PLEASE HELP ME Ive been having the same problem for months alr still not working 🙏

Hi, I'd like to request help recovering my Razer Gold account I lost access to my phone and the SIM connected to it, which means I no longer have access to my phone number, authenticator app, and backup codes. The authenticator is also sending the OTP to my lost phone number, so I have no way to receive it either. My primary Gmail is the only verification method I still have access to.What I need help with:Remove the old phone number from my account Replace it with my new number so I can regain full accessI'm willing to go through any verification steps using my Gmail to confirm my identity. I'm hoping this can be processed as soon as possible.Thank you.Additionally they closed my tickets without resolving it.

I recently changed my phone number and I no longer have access to my old number. The last four digits of my old phone number are 3114.When I try to change my phone number on my Razer ID account, I am asked for a verification code sent to my old number or a recovery/backup code. Unfortunately, I don’t have access to either of them.I still have access to the email address associated with my Razer ID and I am the original owner of the account.Could you please help me regain access to my account and update my phone number?I can provide any additional information required to verify my ownership of the account through a private message.Thank you for your help.

Just bought the Razer Hammerhead HyperSpeed for Xbox to connect to my Windows 10 PC for gaming and work since I prefer earbuds to headsets.Not sure if I am reading the manual correctly so I set the earbuds to hyperspeed mode and the dongle to USB mode, plugged in the dongle to my PC's usb c port (which is tested working with other stuff) but nothing.Thought I got a faulty dongle as bluetooth works fine on my android phone and on the andriod app there is no prompt to update firmware. So I thought to try xbox mode on the dongle and then it works.I see on my device manager under audio: Headphones (Xbox Controller) Headset Microphone (Xbox Controller) And so far audio output works and mic works as well (using mictest website and MS Teams).Decided to get an exchange at the Razer store and tested the new set on their Razer Blade display set. All good on USB mode for the dongle.Back home on my Win 10 PC not working although XBox mode on the dongle can connect.Anyone else with the Xbox editi

Hello, I’m trying to get the $20 discount code for the online store by completing my account profile. One of the requirements seems to be adding my mobile phone number to my account. After I complete the captcha, the site gives me a “too many requests” message. This happens both on my phone and on a PC. Trying to figure out what is the issue here. Thanks!

Im trying to register my headset that I bought through amazon on the Razer page and it pops up with this

I bought a Razor Gold gift card for $100 canadian dollars. When I gave as a gift it couldn't be loaded. Said already used which it was not used. The receipt says activated but apparently it was not. Who do I speak to about this 

i’ve had this headset for a long time, and just today i broke the usbc dongle. my laptop fell over and it hit the side with it in. it looks normal til you plug it in, and realize that the actual usb part is sticking out more than it should. so now it doesn’t work. i’ve seen people get other replacements for it, but i don’t have the receipt or anything. i have the usbc dongle and the headset and when i added into my razer products. 

Hola, buenas noches/buenas tardes.Me gustaría comentar que hace muy poco compre una Razer core X choma por Ebay en estado "Usado"  lo que parecia que todo estaba bien resulto en apagones en dispositivos de la luz, wifi,cables, alargadores,frigorifico,caldera creo estas ultimas semana que contenia esta Razer core X choma me a Quemado el microondas de mi abuela segun la IA me dio varios diferentes apuntes pero esta ultima respuesta que me dio me dijo que podia ser un peligro un fallo interno y peligroso la verdad es que no se que hacer mi abuela aumento la potencia por que pense que podria ser eso pero resulta que en verdad puede ser algo interno o de que a veces no se encienda la Razer por que a veces estoy enciende apaga.Tengo una GTX 1060 de 6 vram y la verdad estoy preocupado lo primero por que por mi culpa estoy preocupando ami abuela y lo segundo por que puede que haga pagar mas innecesariamente.Aparte que no quiero tener un incendio. Necesito una respuesta lo antes posible sobre q

For  bounties and does  trailblazer rank people can't get any of bounty ? Or notcan you tell me how many days or weeks or months required for approval And I had 15.6k followers but even that I am not getting any of bountys 

Hi Razer Support Team,I am reaching out to you because I am having a specific issue with my Razer BlackShark V2 HyperSpeed.The headset actually works completely fine and the audio is OK when Razer Synapse is disabled (or turned off completely). However, the moment I open or have Razer Synapse enabled in the background, the audio goes completely wild. I am experiencing severe audio distortion, crackling, and sudden, extreme volume spikes where the sound gets very loud out of nowhere and then drops back down.I have already tried multiple troubleshooting steps, including the ones listed in your official guide here: https://mysupport.razer.com/app/answers/detail/a_id/4003Specifically, I have: Uninstalled and reinstalled the audio drivers via Device Manager. Disabled audio enhancements in the Windows system settings. Tried disabling/enabling THX Spatial Audio settings within Synapse. Unfortunately, nothing helped, and the issue is clearly tied to the Razer Synapse software itself, as cl

Just paired up my V3 Pro with my Dock Pro about a week ago. I’ve noticed the battery level does not update properly. I saw another thread that shows an updated pairing utility, but that seems to be spicific to the USB dongle - which I am not using.

While using Synapse 4 and the Chroma app for my razer devices (Blackwidow v4 pro, Firefly v2, Kraken v4 pro, and Razer Naga v2 pro (along with with the perhipherals, such as the mouse dock chroma for the mouse, and the control center with the oled display for the headser)) after a while, moreso if I leave my PC on overnight, I’ve noticed my games having trouble starting, and sometimes crashing with a memory error.I then did a bit of digging around, and, for some reason, after leaving my PC on overnight, I’ve noticed the Razer app engine process using 18.3 GB (yes, gigabytes) of RAM.  After closing out, and restarting the razer apps, everything runs fine…. for a while, until the memory usage by that razer process ballons to around the same amount of usage, at which time, whichever game I’m playing, at that time, starts stuttering, till it eventually crashes.My specs are:32 GB of RAMIntel core ultra 7 265KF CPUTwo 2TB SSDs (one for OS, drivers, productivity software, and I run the razer

I have issues with my Basilisk V2 as the title describes.I have tried compressed air, cleaning, adjusting the resistance, updating firmware, more or less everything, but it still jumps and skips when I scroll.It’s getting to the point where I am considering buying a new mouse, because this issue is seriously starting to grind my gears. 

Hello there,I have started to notice more and more that some of my keys on my keyboard are sometimes unresponsive or having input delay. For example when I was typing this text I had to press my “s” key many times(4-6times) until it got recognized. I having this issue with several keys like : S,R,M,N and Spacebar. I have tried to switch the USB ports, hard reset, reinstall drivers and also completely uninstall Razer Synapse. Nothing seems to work. I have got my keyboard one month ago. And I started doing this starting this month, with R being the first key starting to be unresponsive and other keys followed afterwards. If there is someone who knows some tips to try to fix this issue, I would be very grateful. I have my keyboard under warranty so in the worst case I can (hopefully) get new one. 

BlackShark V3 firmware version: 1.3.0.0Synapse version: 4.0. [removed by moderator] After the latest firmware update, the Game Profile section in Synapse is not working correctly.When I select either THX Immersive Mode or THX Competitive Mode as the game profile and then launch the game, THX breaks. The selected THX mode does not seem to activate properly in-game.After closing the game, THX remains broken. Synapse also gets stuck when I try to switch back from THX to Stereo. At that point, the headset still appears in Synapse, but THX no longer works correctly.This seems specifically related to automatic game profile switching. THX can work after a clean reset/reinstall, but launching a game with a THX game profile causes it to break again.

How to use the run command function in macros. Are there any specific command examples or technical documentation? I didn't find relevant information online.

Hello, why am I unable to get help? I keep receiving various responses that are completely unrelated to my question. I need to update the camera's firmware; I downloaded the latest version from the site, but I cannot perform the update—the installer app tells me I need to contact customer support. I have a Razer Kiyo Pro camera; I am attaching a screenshot from the firmware installer. S/N: PM2121L03604609, Model: RZ19-0364, P/No: RZ19-03640100.