Razer Support

Hello,I have a problem with my Razer BlackShark V2 HyperSpeed Wireless. The power button only works as play/pause when I use the cable, but it never powers the headset on.Here is what I have already tried: Hard reset (holding the power button 10–18 sec while connected with USB-C). Firmware update through Synapse following the official Razer instructions. The issue persists. Additional details: After performing a hard reset, when I release the button the headset says “Power off.” Windows does not recognize the device at that point. If I press the button again, it continues to say “Power off” every time. The only way to make Windows recognize the headset again is to disconnect and reconnect the USB-C cable. Before updating the firmware on Synapse, the battery status was always stuck at 29% and never changed (from the moment the problem first appeared).

I have a Razer Black widow v3 Tenkeyless and some of my keys like: „B“,“4“, „ENTER“, and „Space bar“ are not working…Therefore I checked if I have any macro but there was nothing and I tried factory reseting it trough razer app and still nothing happened…the same keys are still not working.  Sadly I can’t regularly factory reset(ESC+CAPS LOCK+Spacer bar) the Razer Keyboard as my space bar is not working. what to do????? please help 

How would i go about buying a US only product while in canada? I know re-distributing services exist for the shipment part, but i cant figure out how to go about paying.

Hi i am unable to charge my mouse.with or without dock.tried direct cable, also cant. I am on synapse 4. tried reinstall, no use 

Yet again another failure from Razer… endless problems continue. My Basilisk V3 wired mouse suddenly stopped working, my laptop can’t see the device, synapse can’t see it, device manager can’t see it, firmware updater can’t see it… Basically there is no electricity power it receives when i plug it in. I didn’t drop my mice or something, it was perfectly fine yesterday night. I tried every method you can think of, sleep mode PC fix, uninstalling usb drivers, updates, re installing synapse, everything. It just feels like my mouse is dead on the inside for no reason. When i first bought it, without any drivers or synapse, it would still get the RGB light going on and my PC would detect a new device. But now, there is no power inside my mouse. No light.  Nothing happens when i plug it in or out, it just looks DEAD. And yes i tried different usb ports but not a different PC yet. How am i gonna fix this?  

34278708852170This is the pin to my razer gold gift card I want to know the time it was redemmed 

Hey everyone,I've been battling a frustrating issue with my Razer Kraken V4 Pro for the past days, and after trying every common troubleshooting step, I finally found the solution! I wanted to share it immediately for anyone else experiencing similar problems, as it's easily overlooked.  My Problem: My Razer Kraken V4 Pro headset was not being detected by Razer Synapse, showing as "off or not connected with a red icon" in the Synapse interface. The OLED display on the headset was on, but showed no sound information or proper connection status. When powering on the headset, it would say "Power on, pairing..." but never actually connect wirelessly to my PC for audio/full functionality. Basic audio worked when connected directly via the USB cable, but not wireless functionality. Synapse would even sometimes say "pairing succe

Good morning Razer community, When I plug in a charger it automatically opens my computer and I don’t want this to happen. I chatGPT the problem and it said to look for some sort of “Wake on AC” option in BIOs but I didn’t find that option. Is there a way to solve this issue?  Thanks, from Blade 15 user

Current Specifications:-Asus Prime B760M-A WIFI D4 Bios Ver 1402,Windows 11 Fully up to date,Synapse 4 latest from Razer website,Chroma Latest from Razer website,Stalker 2 Aug 23 -2025,Razer Huntsman V2 TenK,Razer Basilisk V3.The issue is as follows:-When I load any linked game the keyboard reacts correctly.When I activate Stalker 2 Once the game has loaded the keyboard goes blank and the shader loading in game almost stops, once the game starts the keyboard remains black.Once I exit the game the keyboard is locked in the game linked colour profile and the only way to remove this is to uninstall Synapse and Chroma.

Dear all please how do I get the exact time that my gift card code was redeemed. Someone used my card and to narrow down the search need to know when that was done. Please help 

Hello.I can’t connecto my NARI to the dongle, it’s like it’s not responding.Is there anyway to find a new dongle? Or maybe I can conect them to a custom Bluetooth receiver?Thanks in advance.Regards

I got the headset today and the leds were green then I downloaded the razer app to mess around with the colours. I ended up sticking with green but now when I plug it into my ps5 that Lights just start changing colour how can I fix this

Can I please have someone at Razer help me with a replacement dongle for my BS v2 Pro?Happy to provide serial number via DM. Thank you!!

Hello,I’ve read in other threads that the Razer Nari headset and Nari Ultimate dongles are supposed to be interoperable.My original Razer Nari dongle broke, to replace it I mistakenly purchased a Razer Nari Ultimate dongle.Here’s what I’ve tried so far: Using the Razer Nari Pairing Utility: The tool does not recognize the Nari Ultimate dongle at all. Because of this, it never proceeds to the step where it detects the headset (which I’ve connected via micro-USB). Using the Razer Nari Ultimate Pairing Utility: The tool does recognize the Ultimate dongle. However, it does not detect the Nari headset, even when it is connected to the PC via micro-USB. Question:Is there a way to pair a standard Razer Nari headset with a Razer Nari Ultimate dongle? If so, could you provide the correct pairing utility or steps neede

Is rz09-3070x as same as Rz09-3070bea3？does Rz09 support USB3.2? 

I have no access to my 2FA and no backup codes, need help

hello razer support, i need help to change my number since i have no longer have access to my old number. I just made a transiction to topup some v-bucks but i relize it need a 2-Step Authentication method, that access to my old number. im looking forward for your help. pls help me as soon as possible. thank u so much

I just buy a new Headset, but when i want to register product in Razer ID, it says this device is already registered. How do i get activation code if i cant register the product ...

Hi there,I'm hoping to get some help with my Razer Blade 14. The battery has started to swell, and I'm looking to get it replaced.Since this is my primary device for work, is it possible to have a replacement battery shipped directly to my address in the UK?I also had a quick question about accessories. I noticed that chargers for this model are out of stock on the official store. Can you tell me if this is a temporary shortage, or if they have been discontinued?Any information you can provide would be a great help.

Hi, how do I get in Contact With razer support ? I’ve registered my product With serial key and its avalible for warranty. Its my speakers Razer Nammo pro, they wont turn on anymore. Plugging AC power out and in wont work anymore 

I’m planning the next laptop purchase and trying to find information about Thunderbolt 3 compatibility with newest Blade 16. I’m aware that in general AMD CPUs are not Thunderbolt -compatible. There’s a lot of information out that USB4 and Thunderbolt are cross-compatible.I do have several Thunderbolt 3 -devices that need to work with computer:-Caldigit Element Hub (Thunderbolt 3) -version-Blackmagic UltraStudio Mini 4k Can I find information here?

I have a problem with my account. I can’t receive the OTP code, and I never setup backup codes. Every form that I attempt to change some of my details always asks for an SMS, but I don’t have it anymore.

Hello, I am running into two issues on day 2 after purchasing the Huntsman V3 Pro TKL Keyboard, 1.) After updating the keyboard’s firmware to v1.04.00_r1 I am unable to enable the newly added feature called “Snap Tap” by using the “Fn + L Shift” shortcut, also there is not settings for the feature within the synapse software itself (Synapse updated to latest version). So how else am i supposed to access/enable this feature?2.) Within synapse my keyboard goes into a permanent “Loading all presets… 90%”. This prevents me from being able to go into keyboard settings within synapse by clicking on the keyboard image. A temporary workaround is to go to system tray and click on the synapse icon and select the keyboard.  

Hello Good day! i have a problem for my payment because my authenticator always says invalid due to the date and time of my phone settings i cant make it to automatic because im working on a ship and it takes a month to dock our ship to shore and get some signal so theres no way it can automatically change the date and time. can u help me to make payment using otp from email instead of otp from sms or authenticator

Hi, my headphone’s mic doesnt work, i also not hear on xbox the people i play with i only hear the game sound. Also when i want to adjust sound on xbox menu this is grey and locked i cant adjust the mic sound game sound anything. I installed raze program and did anything that is possible but still i dont hear any of my friends in party’s and they dont hear me..