Razer Synapse

I have an Asrock Z690 Taichi Razer edition motherboard. The list of supported devices doesn’t include motherboards and since I’ll lose all my profiles from synapse 3 if I were to switch to 4 right now I’d rather not experiment and see if my motherboard is supported. Is this motherboard supported and are there plans for the motherboard to be supported if it isn’t already?  sorry for the title spelling I’m on mobile and clearly can’t type. 

On my Naga V2 Pro, when I toggle the dpi sensitivity or the scroll wheel setting using the buttons on the mouse, the active setting does not change in the Synapse UI. For example, I have setting 3, 1600 DPI active right now and thats what is highlighted in the UI. Now I toggle via the button on the mouse to setting 4, 3200 DPI and the sensitivity changes but setting 3 is still highlighted in the UI. Now I can click on any of the 5 sensitivity stages in the UI and it will change to that, but the UI will stay with that highlighted even after toggling the sensitivity again via the mouse. Keep in mind that this bug is only reproducible after power cycling the mouse as outlined in my first bug report thread. If I have synpase open and dont power cycle the mouse, the sensitivity or scroll wheel buttons on the mouse wont do anything. Razer Naga V2 Pro, Firmware Version 1.3.0.0 (latest) on the Mac Synapse 4 Preview Version 4.0.86.2504290730, on MacOs 15.5.

I recently purchased a Basilisk V3 Pro 30k and connected it to my MacBook Pro. I also just installed Synapse Preview for Mac. When Synapse is running, I’m able to successfully configure the RGB, so as far as I can tell, Synapse and my mac are able to communicate with my new mouse. However, when Synapse is running the following buttons do not work:Sensitivity Clutch Scroll Mode Toggle Cycle Up Sensitivity StagesWhen I say they “do not work”, I mean that clicking those three buttons has no affect. Additionally, tilting the scroll wheel left or right has no affect. When I try to remap the functions of any of those buttons, nothing happens. They continue to do nothing. The only buttons that work correctly are left/right click, scrolling, scroll click, mouse4, and mouse5.However, if I quit Synapse, RGB lighting goes back to default and all the buttons work as expected, performing their default behavior. Additionally, tilting scroll wheel

Hey everyone,First off, big thanks to the Razer team for finally bringing Synapse to macOS.I recently bought several Razer products, but I just realized that not all of them are currently supported in the Synapse for macOS. Here’s what I’m using on my setup:MacBook Pro M3 (macOS 15.5)Kiyo Pro Webcam (RZ19-0364)Seiren V3 Chroma (RZ19-0506)Goliathus Chroma Extended Mousepad (RZ02-025003)BlackShark V2 X (RZ04-0324)Basilisk V3 Mouse (RZ01-04000)BlackWidow V4 Keyboard (RZ03-0469) I really hope these devices will be supported very soon as well.  Thanks. 

since upgrading to synapse 4, it stopped saving some settings correctly eg. keyboard game modeheadset THX spatial mode 

In these recent updates this feature got bugged, it still works just not as intended. to verify this I went back to synapse 3 for testing purposes and there it worked as intended.I like to use the M1-M5 buttons as my very specific controls for some games and this bug completely breaks it,For example, I like to bind my M3 to Alt  (which is a jump key for the game in question), now when I use the regular Alt key I can jump while moving to the right (pressing right arrow key). Problem is that when i rebind my M3 to work this way, it just does NOT do the same thing. I tried all the available options, in any configuration I might add, be it key recording, alphanumeric or any other option) it just won’t work as the actual key anymore. Any thoughts/ideas or workarounds would be very helpful.  I use a Razer BlackWidow V4 Pro

Hi everyone,I just purchased a Viper V3 Pro. The Dongle sometimes might not show the light indicating my mouse battery after I open my computer. Sometimes when I wake up my computer from sleep the Dongle also showed no light of my mouse battery as well; but the mouse is still working. Then, I have to unplug the Dongle and plug it again and it works fine. And sometimes I cannot wake up my computer from sleep using the mouse and the dongle as well; sometimes it works sometimes it doesn’t. I don’t experience any connectivity issues during gaming or using. It’s just something happen at the beginning like when I first start my computer or waking up from sleep oor trying to wake the computer from sleep. I already reinstall synapse4, update firmware, pairing etc, but it still happens. Is this a software issue or hardware issues? Should I RMA?

Hi everyone,I just purchased a Viper V3 Pro. The Dongle sometimes might not show the light indicating my mouse battery after I open my computer. Sometimes when I wake up my computer from sleep the Dongle also showed no light of my mouse battery as well; but the mouse is still working. Then, I have to unplug the Dongle and plug it again and it works fine. And sometimes I cannot wake up my computer from sleep using the mouse and the dongle as well; sometimes it works sometimes it doesn’t. I don’t experience any connectivity issues during gaming or using. It’s just something happen at the beginning like when I first start my computer or waking up from sleep oor trying to wake the computer from sleep. I already reinstall synapse4, update firmware, pairing etc, but it still happens. Is this a software issue or hardware issues? Should I RMA?

I’m currently using 2024 Razer Blade 14 and updated to the latest version of Synapse 4 on May 7th. Immediately after the update, I started experiencing the following two issues: Since the update, there's a bug causing the volume of THX Spatial audio to be lower than the set level. I usually set the volume to 8 with THX Spatial audio enabled. However, after restarting the laptop, even though the volume setting still shows 8, the audio output is noticeably lower. Upon investigation, I determined that Synapse 4 is causing this issue. Changing the sound setting in Synapse 4 from THX Spatial audio to Stereo and then back to THX Spatial audio temporarily fixes the issue, restoring the volume to its correct level. There's also a firmware update notification bug. When opening the Synapse 4 app, I receive a notification indicating that a firmware update is required, providing the following online link:

My mouse profiles r changing automatically for every game but steam games, i notice when the loading screen comes on, the mouse preset changes, but once the game window opens, it goes back to the default mouse profile?I checked the location of the game synapse chooses, and its choose the launcher location, not the app location, i tried selecting the app location, but its not selecting/loading the game in the linked games section?Frustrating, anybody have a solution?

I have been experiencing this issue where some of my keys on my “BlackWidow V3” keyboard stop working sometimes but in a super weird way. I’m pretty certain that it’s and issue with Synapse 4 because the key’s immediately start working again after I focus the Synapse application. From what I noticed is that it only effects lower case “h” and “c” and possibly “k”. When the issue occurs I can type the uppercase variant’s, of the before mentioned keys, just fine but still get no input when lowercase until I tab out of the game and refocus the Synapse application. It makes me wonder if this issue could be caused buy “Full-screen Windowed” games/applications because I stumbled into similar Issue while using OBS and an eye tracker where the stream video would bug out the second the game was tabbed back into (Counter-Strike 2). Some other person experienced the same exact issue but in Call Of Duty. So in both of those games, they have quite a few compatible issues caused by t

Hello, i just bought the Razer Kiyo Pro Ultra. I plugged in the webcam with the original cable  and opened Razer Synapse. When I wanted to turn the resolution to 4K, I saw that there is no 4k option shown in the software. The highest I can go is 1080p.please help :( 

So I've bought my Razer Viper Ultimate Cyberpunk Edition last 2021. It shows that it is a Cyberpunk edition on my Razer Synapse app. But then one day, my mouse got low battery as in 0%. But as I charged it, the next time I saw it on my Razer Synapse, its just a regular Black Viper Ultimate. It automatically created a new RGB profile for the black version (Synapse says that my Cyberpunk edition isn't Online) as if I'm using a different mouse. Its been 2years and I cant seem to hold my OCD 🤐 Please send help.

I have Razer PWM Fan controller with 6x Kunai Chroma attached to it in my system. Everything worked correctly, two fans were in advanced mode, the rest were in manual mode. After upgrading to windows 11 advanced mode stopped working. The processor temperature does not affect the fan speed in any way. But they react to manual speed changes. I tried to completely reinstall Synapse, but it didn't help.

MY HEADSET DOES NOT APPEAR IN THE SYNAPSE PROGRAM, WHAT SHOULD I DO?   

Can someone be honest about this?Is it a Strategic Focus Shift? Limited Production because of fade-out with high demand? You're dealing with a perfect storm—strong demand, constrained supply, Razer shifting priorities, and known hardware hiccups—all combining to make the Mouse Dock Pro elusively?Razer users do not desire any of the alternatives. But will understand your response.

Hi guys, Recently I've decided to share the project I've been working on for some time. If you have Razer Chroma keyboard and want to see it integrates with League of Legends - feel free to check out https://github.com/bonepl/ChromaLeague I hope it will work for you and give you as much satisfaction as I have playing League of Legends :)

Hello. I'm solving a problem with mouse registration. I keep getting the message that the ID is entered incorrectly. I wrote to your support but no one has responded and it's been more than a week.

headphones still cant load, profiles are still broken, and it crashes every 3 seconds. no Im not sending logs or anything, the last time I did that I was told there is nothing wrong. waste someone else's time.

Why does Razer keep asking me to log back in?It can happen multiple times a day.I’ve tried reinstalling Synapse and Cortex.I’ve tried changing my password.Nothing works!It has become a major inconvenience and irritation at this point.Any suggestions?Thanks.

Ive tried multiple times to install, reinstall, clean, etc.  All the suggestions provided including trying to install previous version.  No matter what, synapse doesn’t recognize the laptop.   

I've been using my keyboard on Windows for almost 3 years now, and I recently switched to Arch Linux. The problem is that, even though my configurations show no warnings about Synapse being required, I'm not able to use them outside of Windows. I've installed the OpenRazer drivers, but they only allow me to control the lighting.

All Cryo Pro Ultra Resolutions within the Synapse 4 Camera Processing tab are for NTSC - ie they are all 60/30 FPS. I am in the UK and require resolutions for PAL - ie 50/25 FPS, for camera input into the software I use.Although I set the image anti-flicker to 50Hz, as used by PAL, the Synapse resolutions don’t change to suit.Any chance of an update or info’ how to use the camera on PAL sytems?

I try ran as admin, don’t work …. also use cmd sfc /scannow, and re-install same problem intall razer work on background can’t shows in screen (APPS)

Currently, when a macro includes a long delay (e.g., 90 seconds), it becomes impossible to interrupt or restart the macro during that delay. The macro must finish the full wait time before any new input — even from the same hotkey — can trigger a new loop or restart the macro. This behavior limits responsiveness and flexibility, especially in scenarios where the user needs to adapt mid-loop. Please consider adding functionality to: Interrupt or reset a running macro immediately, regardless of how much delay time remains. Optionally allow delays to be non-blocking, so pressing the assigned macro key again can cancel or restart the macro on demand. This would dramatically improve the responsiveness of macros with long or variable delaysThank you for your work and continued updates to Synapse!