Replies posted by xCryptik | Razer Insider

Replies posted by xCryptik

866 Replies

M-S-G
M-S-GInsider
posted in Razer Gold & Silver

Transfer points or rewards

M-S-GHello Here in Germany we now have Razer Rewards when purchasing items from the Razer Online Store. But here I have of course also made a few points over the years. Is there a way to transfer the rewards? I use the same ID here and in the store. Hi @M-S-G, It is not possible to transfer Razer Gold or Razer Silver balances between wallets.

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M-S-G
2 years ago
R
reynopatra
posted in Audio

Code Activation 7.1 Surround Sound

sideElectricLimesolo692Hi i need help. My activation code was scratch off and unable to see the activation code. Hi @sideElectricLimesolo692, That's sad to hear. Please be aware that a damaged or lost activation card is not covered by Razer's limited warranty. Have you contacted our Support Team via chat or email? Otherwise, send Razer.Speedcr0ss a PM so they can help they send a code generation request on your behalf which is subject for approval.

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xCryptik
Vanguard
2 years ago
dekades
dekadesCommunity Cowboy
posted in Razer Gear

RAZER HYPERSENSE SUIT | Enter The Metaverse

Always come out will unexpected stuff.

37
TheDragonSoly2
1 year ago
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Keira_WinchesterInsider Mini
posted in Mice and Surfaces

How to clean braided mouse cable

Keira_WinchesterSo.. this is a bit embarrassing... I just spilled a glass of juice on my desk. Luckily it didn't get to any electronics and nothing is broken at all. However my mouse cable soaked up some of the juice and now I'm afraid it'll dry sticky. I used a paper towel to get out as much as possible and used a damp cloth to try and clean the cable. Does anyone by any chance have other ideas? And yes I know it was reckless to have my glass there, I typically don't. Help would be appreciated :) Hi @Keira_Winchester, Use damp cloth press on it and dry it. Repeat few times. Avoid from pulling a cloth/cleaning material from one end to another end as it might undone those braided thingy.

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xCryptik
Vanguard
2 years ago
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ramarceo
posted in Razer Gold & Silver

Wallet Reload - VISA Error

ramarceoI've been trying to reload some Razer Gold onto my account using Visa because of the 10% bonus promo here in the Philippines, but every time I do it's always giving me the error in the attached image. Can't even get to the part to input my card details. Tried different browsers and mobile: failed Changed internet connections: failed Cleared browser cache: failed All other payment methods work, but what's the 10% bonus promo for if it's not working correctly? Hi @ramarceo, You can submit a ticket to our Razer Gold Team here, and you can also contact them via Live Chat to get this sorted out in real-time.

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xCryptik
Vanguard
2 years ago
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LolLelGG
posted in Razer Gold & Silver

purchase failed

LolLelGGHi! I was trying to reload diamonds for the game "mobile legends: bang bang", when I was faced with the issue of payment failed. does anyone know a solution to this problem? if yes please reply thank you. as you can see I have the funds to buy it but it doesn't allow me. also this is an issue just mobile legends(as far as I know), as when I tried reloading for valorant and pubg, this issue didn't occur. Hi @LolLelGG, You can submit a ticket to our Razer Gold Team here, and you can also contact them via Live Chat to get this sorted out in real-time.

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xCryptik
Vanguard
2 years ago
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lotionfortheocean
posted in Off Topic Chat

What are some good games to play?

Valorant? CSGO? DoTA2? Apex Legend? League of Legend? Overwatch? Oh wait. Most of free games are FPS. Hahaha.

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L
2 years ago
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easydirectOlive250
posted in General Discussion

Why Razer Synapse requires PC Restarts?

easydirectOlive250Hello, I'm a programmer and I truly don't understand why it needs a restart. After an update the mouse and keyboard stop working for a few seconds, this is basically the time where the old driver is dumped from the RAM and the new one is loaded. Why does Razer synapse need a restart after plugging in a new Razer mouse? I'm also a Linux user and on Linux I can update everything without a single restart. My Linux machine is running for 2 months without going on standby or being turned off. I also see that other programs require restarts on windows. Hi @easydirectOlive250, Oh wait. You need a PC restart when plugged in new devices? I don't think I encountered that. Anyways if you had look into why Windows loves their restart, you will find out it's related to their library files which it out of my scope.

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xCryptik
Vanguard
2 years ago
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usndad
posted in Systems

How to connect replacement dongle?

usndadMy daughter lost her Razer Viper Ultimate pink dongle. I was able to purchase a used replacement. I'm having trouble getting them to sync with computer. Thank you ahead of time. Hi @usndad, There's no guarantee that a used replacement dongle will work on your devices as they are paired with the original devices. However, you may contact our Support Team via chat or email through this link. OR You may refer to this guide How to use the Razer Mouse Pairing Utility.

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xCryptik
Vanguard
2 years ago
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Mozazor
posted in Razer Gold & Silver

2 Step Authentication or OTP Issues

MozazorI didn't receive the OTP and i can't access the authentication app because i lost my previous phone. I already opened a ticket but they didn't respond yet. What should i do? Idon't have backup code anymore Hi @Mozazor, You can either LiveChat for immediate response or wait for them to reply your ticket. Just to make sure you open ticket to correct channel which is Razer ID Support to get help on recovering your account.

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xCryptik
Vanguard
2 years ago
G
Gustavo0960
posted in Razer Gold & Silver

Recarga de moneda oro, COP

Gustavo0960Good evening, I bought 1 pin for 150,000 cop and when I entered it I got an error when recharging, when I checked the status of the pin, it came out that it had been exchanged, but at no time was my account debited, when it was in process I got an error and the page fell Hi @Gustavo0960, You can submit a ticket to our Razer Gold Team here, and you can also contact them via Live Chat to get this sorted out in real-time.

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xCryptik
Vanguard
2 years ago
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polyboardBlueBell624
posted in Keyboards

How to delete razer account

polyboardBlueBell624I love the keyboard and it's my 1St razer keyboard but the dumb me went to connect to my Facebook account without thinking that the email on my Facebook was my old email which is now inaccessible so now I have a problem with changing the email/deleting the account. Is there anyone out here that can help? Hi @polyboardBlueBell624, You can easily delete your Razer ID in your Razer Account settings. However, do note that deleting your Razer ID will permanently remove your account and will no longer be recovered. Follow the steps below to delete your Razer Synapse account: Log in to your Razer Synapse account. Under the "ACCOUNT" tab, click "Delete Account". Click the "DELETE ACCOUNT" button. IMPORTANT: Your Razer Account will be permanently deleted. All your profile, account information, and all settings and data stored in the cloud will be removed and can no longer be recovered. A 2-Step authentication will pop-up. Check the inbox of your verified email address li

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xCryptik
Vanguard
2 years ago
R
reynopatra
posted in Audio

Code Activation 7.1 Surround Sound

Hey @Razer.Speedcr0ss! Please help check out the customer's post. Thanks a lot.

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xCryptik
Vanguard
2 years ago
A
Aquacafedaily549
posted in Razer Cortex

Offer wall cannot accessble

Aquacafedaily549When I download the game offer wall cannot acceble why Hi @Aquacafedaily549 You can send the details or screenshot of the error to [EMAIL]googleplay.ca@razer.com[/EMAIL] for further checking.

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xCryptik
Vanguard
2 years ago
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Weissritter16
posted in General Discussion

Scratch mark under logo on the razer viper ultimate

Weissritter16so my viper ultimate which i had for 6 months has this circular scratch mark under the logo, is there any way to hide this? if so. then what should i do? Hi @Weissritter16, Please contact Razer through support.razer.com or your authorized distributor or dealer from where you purchased the Razer products.

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FiszPL
Vanguard
2 years ago
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BabyBluedailyLARIMAR235
posted in Razer Cortex

No games to discoverd in app

BabyBluedailyLARIMAR235Thanks for reply but how much to wait to get new game to get rewards Hi @BabyBluedailyLARIMAR235, Usually games for Cortex Mobile user to earn the rewards/achievement is always there daily unless maintenance or technical error or your region might not eligible. You can send the details or screenshot of the error to [email]googleplay.ca@razer.com[/email] for further checking.

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xCryptik
Vanguard
2 years ago
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BabyBluedailyLARIMAR235
posted in Razer Cortex

No games to discoverd in app

BabyBluedailyLARIMAR235Hi every one I download cortex game and the first day and the socond i have game to download it to play after that no games shown in my page How to solve it ? Thanks Hi @BabyBluedailyLARIMAR235, Some games is only available for certain region.

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xCryptik
Vanguard
2 years ago
A_Monologue
A_MonologueInsider
posted in Razer Gold & Silver

Some very important advice for new users to razer gold and silver

Hi @A_Monologue, Thank you for your suggestion for Insiders! Since I'm quite free for the moment, I shall comment on those suggestion. 1. Good suggestion. 2. Great tips! Or you just redeem the Razer Silver that's expiring in that month while waiting for new rewards for upcoming month. 3. Great tips! Don't worry there are multiple payment method available. 4. Unable to comment on this. 5. It's never too late for anyone to earn Silver when you pay with Razer or engage in software and services from Razer and our Partners. For more details can refer to https://gold.razer.com/silver/earn 6. Definitely a good idea to keep a hard copy of it but make sure to keep it safe! 7. True. Don't forget the check the upcoming expiry via https://gold.razer.com/account-summary/ 8. No comment. 9. Make sure to check out our Razer Gold Promotion for more Razer Silver bonus! 10.Razer trying their best to give some discount for item redemption for special day or anniversary.

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A_Monologue
2 years ago
BrianRevy
BrianRevyInsider
posted in Razer Gold & Silver

New Razer Silver Maximum Limit?

BrianRevyDo you know when the limit was raised to 500,000? I just don't recall ever seeing any information about a new limit for Razer Silver, just wanted to confirm. Hi @BrianRevy, Just recently when they launched the https://rzr.to/razerstore-rewards. Since it's can easily maxed the previous limit based on the purchase. BrianRevyAlso daaang I just realized how much more expensive the Razer Iskur gaming chair is in Canadian Dollars VS American Dollar. (No discounts) USD Retail - $499 (Converts to approx $640-650 CAD according to google) CAD Retail - $799.99 Is there any reason why the retail in CAD is marked up so high? o_O For this one you might have to look up and research about Price Transparency Act on Canada.

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samuel2050
2 years ago
BrianRevy
BrianRevyInsider
posted in Razer Gold & Silver

New Razer Silver Maximum Limit?

BrianRevyI just checked the Razer Silver Prize redemption page and gosh am I shocked to see Razer Iskur as an option now that we can strive to save up for now ! Super HYYYYYPED !! Does this mean the current 300,000 Silver Limit will be raised? Hi @BrianRevy, Each Razer Silver account can hold a maximum of 500,000 Silver at one time.

7
samuel2050
2 years ago
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linkMayaBluepulse264
posted in Systems

Fresh Install Windows 10 For Razer Blade 14" 2021

linkMayaBluepulse264Hi, Razer customer service, I'm doing a fresh install of Windows 10 Home editor for Razer Blade 14" (2021) RZ09-0370. Windows 10 refuses installation reporting a "no new devices drivers were found" error. More research shows that system recovery is possibly needed. However, I've wiped out the entire hard drive so I don't have any other existing Windows to do recovery. Razer's youtube video (named "how to create and use a system recovery stick") is very helpful but it lacks the information regarding where to download the system recovery file, unfortunately. Could someone from Razer team tell me know how I can proceed? Thank you! Hi @linkMayaBluepulse264, You can refer to How to create and use a system recovery stick for the Razer Blade. However, if system recovery files from Razer Support are not available, skip to step 4 as listed in the page. You may send PM to @Razer.Speedcr0ss or PM @Razer.Caziel should you need further assistance.

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Razer.Speedcr0ss
2 years ago
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UTqU55
posted in Audio

I accidentally deleted my Razer ID

UTqU55Thanks, i sent mail to support but i want to ask a question, if they see my mail. What they will do? Can they send me another code? Did u know anything about that? Hi @UTqU55, I'm unable to provide any information regarding this issue but mostly probably might give you the same reply as I had given you earlier. Might have to wait for their reply or you can just create new account via https://razerid.razer.com/new

4
U
2 years ago
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easydirectOlive250
posted in General Discussion

Razer Product Boxes (Packaging)

easydirectOlive250Hello, I'm owning two mices that I like but the packaging is confusing me. The Razer Viper Ultimate has a nice packaging that can be opened "book like". You take out the mouse once of the packaging and that's it. Keep that in mind. Now I have a Razer Naga Pro that has side modules that can be exchanged and it has a normal packaging. Why didn't anyone think of making the packaging like the Viper Ultimate packaging that would make it so much better by just opening the package, taking the side module and then closing it, but instead it's just a simple box that's just annoying to open. Hi @easydirectOlive250, I think it's because because Razer is moving towards their commitment for sustainable future which changed the packaging depending on the product. All new products introduced will use FSC-certified, biodegradable and eco-friendly packaging. Razer is replacing all EPE foam in cartons with corrugated recyclable paperboard, and increasing the use of plain textured card

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E
2 years ago
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UTqU55
posted in Audio

I accidentally deleted my Razer ID

UTqU55I accidenttaly deleted my Razer ID, now i cant use my Blackshark V2 X's 7.1. When i try to log in the account i deleted, i cant log in. I send a mail to support. I hope they will help me, is it happened to anyone? If is it, what the support did? Thanks. (Sorry for my grammar.) Hi @UTqU55, I'm sorry that you accidentally deleted your Razer ID. All your profile, account information, and all settings and data stored in the cloud will be removed and can no longer be recovered once Razer Account permanently deleted requested by the user. However, you can contact Razer Support for assistance.

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U
2 years ago
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DarkCyandepoturban739
posted in Razer Gold & Silver

Asia vp for 3550 or lower went out of stock

DarkCyandepoturban739someone pls help Hi @DarkCyandepoturban739, Current availability for now.

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xCryptik
Vanguard
2 years ago

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