Recently active topics | Razer Insider

Recently active topics

1615 Threads

tomyasch
tomyaschInsider Mini
posted in Shout out to our Razer Support Rockstars

Very satisfied with Razer Support

I asked for help with my Basilisk V3 Pro and Mouse Dock Pro on reddit. Got an immediate response, turned out that I haven’t ever updated my mouse’s firmware. Problem solved in half an hour. I’m very happy with the support provided.

1
M
26 days ago
M
MisterDEADMANInsider Mini
asked in General Discussion

Why does a company as large as Razer have no support team?

I won a free product and it won't even ship. It just stays stuck in the received status. Thank God I didn't actually pay for this because this forum seemingly run by customers is the only outlet for getting help. No email, no phone number, no chat. Just a bunch of completely useless FAQ and this place. I'm simply amazed that Razer is even still around with no one helping. It's like buying something from a homeless guy on a corner and hoping for the best. I don't even want the product anymore. You should know you have such a major problem with no infrastructure though.  I hope you get your act together in the very near future or you won't have any customers to rely on anymore.

0
M
26 days ago
battle_brother
battle_brotherInsider Mini
asked in The New Razer Synapse | Razer Chroma App Open Beta

MSI Mystic Light sync not working in Chroma App Open Beta

Previously in Synapse 3 I could configure Mystic Light sync and then set Mystic Light to use Synapse to set colours.In Razer Chroma Beta under “Connect” Mystic Light appears as an option, but setting it doesn’t appear to do anything - the “Razer” option in the MSI Dragon Center Mystic Light module no longer appears and the lighting does not change to match Chroma Studio.The Mystic Light icon appears with my other peripherals in Chroma Studio, but does not seem to interact properly - selecting it does not allow an effect to be applied.

3
wolfofthestars
26 days ago
placeLaserLemonfast571
placeLaserLemonfast571Insider Mini
asked in Razer Support

razer kraken kitty v2 volume wheel not working

I bought the headset today and it’s a really great product I love it however the volume wheel doesn’t seem to work. It doesn’t adjust anything I have it on a ps4. Does it only work on  pc?

1
bitLAPISLAZULISaffron285
26 days ago
G
galactisaurInsider Mini
asked in Razer Support

Volume wheel not working Kraken V3 X Wired

Everything about this headset has been great, but out of the box the volume wheel doesnt do anything. Im playing on PS5 and cant seem to find any settings to fix this issue.

1
bitLAPISLAZULISaffron285
26 days ago
L
liubeibei0302Insider Mini
asked in Razer Support

check my card used time

How can I check my card used time   

0
L
26 days ago
gstsdw
gstsdwInsider
posted in Razer Axon

Ability to export chroma to synapse?

Hey all! I am digging the new Axon application there are some pretty cool setups in it. I downloaded all of them, haha! There are a few that I would love to be able to just apply the lighting settings only. I was wondering if it would be a possibility to be able to export just the chroma profiles to synapse or chroma studio without the need to have Axon in the background? Just a thought because some of them are super cool but I don't always want to have another app open just to enjoy the lighting effects.

2
gstsdw
26 days ago
vineMagentaHazebiz952
vineMagentaHazebiz952Insider Mini
asked in Razer Support

The keyboard stopped working. Tell me please

Hi all(I apologize in advance for my English)Product: Razer™ BlackWidow V3 Mini HyperSpeed - 65% Wireless Mechanical Gaming Keyboard (Yellow Switch)Video: https://youtu.be/cJxg4664ciYI was playing for myself, everything was great, and then after a break the keyboard simply stopped typing.At the same time: She connects, the PC sees her.But you can't print anything.I have completely updated the keyboard drivers and firmware, but nothing helps.Maybe someone has encountered this.Thanks in advance everyone!   

0
vineMagentaHazebiz952
26 days ago
buzzUltraRedpoly716
buzzUltraRedpoly716Insider Mini
asked in Razer Support

Barracuda X turns off randomly!

 It’s randomly turned off, and I'm just two weeks from MediaMarket.

0
buzzUltraRedpoly716
26 days ago
A
aidanosunaInsider Mini
asked in Razer Support

my razpr huntsman mini keys r e d x s stopped working after 1 week and i dont know what to do i cant return it because i lost the receipt

I just bought a razor huntsman mini and the r e d x s keys just stopped working I've try to reset it and delete synapse 

0
A
26 days ago
N
networkArmyGreenradio624Insider Mini
asked in Razer Support

Nabu App not on google play?

I just got my band but the app is not on google play. where can I get this from? 

0
N
26 days ago
G
guilibiInsider Mini
asked in Razer Support

turn off Huntsman V2 Analogue controller recognition

When I play games (especially indie games from itch.io), my Huntsman V2 analogue is recognized as a controller even if all my keys are on their default keyboard settings. It causes the camera to move diagonally (towards the upper right corner) constantly. Unplugging my Huntsman fixes the problem and plugging a basic keyboard allows me to play the games normally, but I would like to be able to use my 300$ keyboard.(I dont have any controller plugged to my pc, and unlike other people posting about this issue, my problem is not that I cant use my xbox controller)Is there any way to make my games recognize my keyboard as a normal keyboard?

2
alexc291
26 days ago
znaipar
znaiparInsider Mini
posted in General Discussion

Cooling Pad for Razer Blade 16 2023 - RTX 4090 i9-13950HX?

Hi!I am looking for a cooling pad with a noticeable cooling effect like IETS GT626, but the problem is that our Blade 16 2023 models have the sucking air vents on the same side as the blowing air holes - the bottom case..Has anyone managed to fit any good cooling pad on this hot brick? I am also using PTM7950 and Gelid Ultimate Pads + Undervolting but with not great succes..

1
Firebat246
Vanguard
26 days ago
skooouuuuuuuuuup
skooouuuuuuuuuupInsider Mini
asked in Razer Support

Ornata v3 X being one LED

Hello, I am trying to customize my Ornata v3 X keybaord in the chroma studio and I cannot select individual keys. Is this due to the model of the keybaord, or is it a setting that I need to turn off in order to ungroup the keys? Any information (or solutions if it is a bug) is appreciated

0
skooouuuuuuuuuup
26 days ago
V
VividCrimsonheadbook391
posted in Razer Support

LEVIATHAN v2x turns off by itself

Turn on razer synapse. The leviathan v2x will then turn itself off. Current firmware is 1.04.00

3
MangoTangoeverammo759
26 days ago
connectbitFaluRed666
connectbitFaluRed666Insider Mini
asked in Razer Support

Razer huntsman mini "Tilde" (|)-button has been swapped with it's fn-button, "ESC". *help*

The last synapse download swapped the default mapping from tilde to escape. I depend on that button working as it used to, and there seems to be no way to switch it back on the synapse-app that I can find. This is the only button that has been swapped with its FN-counterpart. I can’t just re-map it back (I think?), as I can’t find a way to remap both the button, and a fn-modified version of the button. Any ideas? Have I pressed a shortcut and changed a setting? And is it theoretically possible with a work-around?

0
connectbitFaluRed666
26 days ago
secreturbanIris966
secreturbanIris966Insider Mini
asked in General Discussion

dxgkrnl fatal error

I have my razer blade 15, its always going blue screen when playing games (video dxgkrnl fatal error).I tried to reset Windows, update Windows 11 and graphics driver also, but this error keep occurs,  any suggestion?

0
secreturbanIris966
26 days ago
Dale_Blackburn
Dale_BlackburnInsider Mini
asked in Razer Support

Razer Basilisk V3 Stopped Working (Completely)

Yet again another failure from Razer… endless problems continue. My Basilisk V3 wired mouse suddenly stopped working, my laptop can’t see the device, synapse can’t see it, device manager can’t see it, firmware updater can’t see it… Basically there is no electricity power it receives when i plug it in. I didn’t drop my mice or something, it was perfectly fine yesterday night. I tried every method you can think of, sleep mode PC fix, uninstalling usb drivers, updates, re installing synapse, everything. It just feels like my mouse is dead on the inside for no reason. When i first bought it, without any drivers or synapse, it would still get the RGB light going on and my PC would detect a new device. But now, there is no power inside my mouse. No light.  Nothing happens when i plug it in or out, it just looks DEAD. And yes i tried different usb ports but not a different PC yet. How am i gonna fix this?   

48
T
26 days ago
superace
superaceInsider Mini
asked in Mice and Surfaces

razer basilisk v3 does not working

my razer  mouse basilisk v3 does not  working after update new  version  of razer software, when plug  in usb keep connect and  disconnect,   what   problem is it? how to upload video at here

2
directfreshRedPigment315
26 days ago
quickLightCrimsonflow338
quickLightCrimsonflow338Insider Mini
asked in Audio

problems with blackshark v2 x

My native language is not English, I use a translator, sorry in advance.I wanted to enable 7.1 sound, but this requires a serial number and this caused 3 problems1) I found the serial number, but it is partially erased, some numbers are not visible, but the barcode is fine.2) when I launched the official Razer program for 7.1, the computer stopped recognizing the microphone3) how to put the ear pad of the left earphone back))

0
quickLightCrimsonflow338
26 days ago
Sushie73
Sushie73Insider Mini
asked in Razer Support

Razer Naga Pro Side Button Spam

Hello!I am having an issue where if I click a side button, rarely it will spam the button (for example 3333333 if button is set to 3) until I press it again. 

1
T
26 days ago
D
dwh00Insider Mini
asked in Razer Support

An option to immediately stop Smart Reel's free mode after scroll

Sup Razer developers! Could you implement in Synapse an option to immediately stop free-mode scrolling after I scrolled using Smart Reel? When I used my old Logitech MX Master before, it immediately switched in normal scroll mode after quick scrolling (and it was so cool), but Basilisk V3 Pro does not. It continues to use free mode even I scroll in the opposite side! And turns into a standard mode only after I stop using scroll + 0.5 sec (too long!). I wish to have an automatic brake (i. e. going into the standard non-free mode) when Smart Reel scrolling speed goes lower than some threshhold. Could you implement a checkbox in Synapse for that? Configurable threshold could be a bonus, but at least a checkbox right under “Smart Reel” one.

0
D
26 days ago
retrogardenLiverDogs292
retrogardenLiverDogs292Insider Mini
asked in Keyboards

huntsman mini keybind slower

hi everyone, i had this razer huntsman mini for a couple of months and never had this issue, this day, when i came back home, i noticed my a bind was “sticky”, i tried to remove it but there’s nothing inside it and i didn’t spill anything that could make it like that, it’s just harder to press and it takes more time to get back up. Anyone knows how to fix this or had this problem before?

1
krisage
26 days ago
A
ArtalisInsider Mini
asked in Razer Support

Tartaus Pro

I have been using the Tartarus Pro for a couple of months and it was working just fine, suddenly 2 days ago is stopped working, now every time I plug it in it’s either black and non-responsive or it lights up and works as if it has no profile for 5-30 seconds before dieing or just the scroll wheel lights up but it still doesn’t work. I can’t find the Tartarus on the Devices list but every day when I boot up the PC it still lights up and starts up as if it had no profile for the first 10 seconds… it does this to all of my 3 PCs. I have no clue what the problem is but I doubt it’s hardware since it works just fine for 5-30 seconds then completely stops working. Uninstalling and redownloading synapses/ drivers with the troubleshooting tool did nothing, and I even uninstalled all Riot games and rebooted everything still nothing.

0
A
26 days ago
LeXo101
LeXo101Insider Mini
asked in Razer Support

Razer barracuda x 2022 no sound comming out when on bluetooth

So i got Razer Barracuda X 2022 and when i plug it in jack its working good but when i want to turn them on (like when i want them to use wirelessly) theres no sound comming out of them not even that “bu-beep” when i turn them on (which it should because it indicates that they are on). Only the blue light on them lights up but thats it.I appreciate every help i get.

4
A
26 days ago

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