Solved Threads

Dear Razer Support Team,I hope this message finds you well. I recently purchased a Razer mouse from Daraz, and the seller's name is BMSM Collection. The mouse was shipped from China. However, when I attempt to register the mouse on your official website, it shows that the device is already registered.I kindly request that you unlink this mouse from the current registration so that I can successfully link it to my own account. Your assistance in this matter would be greatly appreciated.Thank you for your time and support. I look forward to your response.Best regards,Asadxgoku.contact number : 

I really don't know where to find authenticator, I don't remember putting 2 step authentication to this. How to fix this? 

I faced this problem, knowing that I did all the steps required of me to obtain the 7.1 activation code, but I did not get anything except this image. Please solve my problem.

Why was the key I purchased invalid?

Specs:Windows 11Intel Core i7-10875H CPU @ 2.30 GHz16.0 GB RAM (2933 MHz SODIMM form factor)RTX 2070 Super Max-Q (8 GB dedicated memory) As the title suggests, my laptop undergoes thermal shutdown (screen off, flashing green power light, fans still running) after a few minutes of being on, even if HWMonitor or Task Manager is the only thing running. It would run warm but was still perfectly usable two weeks ago when I shut it down and left home for a trip, but now it's unusable. I use this laptop daily for school and for gaming on weekends (Rivals of Aether, Overwatch 2, NFS Heat/Rivals, sometimes Minecraft and Terraria, etc.) The original battery went bad about 2 years ago, and the replacement lasted another year, and the laptop currently doesn't have a battery. HWMonitor shows that the GPU hovers at 60C on startup while the CPU starts at 70 and rapidly spikes to 100C. Total CPU utilization never goes above 15%.I have already tried:Cleaning the fans and heatsink   Removing all of the

hey everyonei just got my new blackshark v2x headset today, but when i tried to get 7.1 surround working i couldn't get the activatio code because website keep telling me that my product number is invalid, i swapped the O’s with lower case and zeros, but the same issue keeps happening.Please help <3

I just got the razer viper v3 pro and i wanted to change my polling rate to 2000hz, but i only had 3 options to choose from 125hz, 500hz and 1000hz.  How can i see all the options from 125hz - 8000hz?

changed phone number and i dont have my backup codes so need help to change it to my new one

My razer blackshark v2 x is not getting detected in both synapse 3 and 4. can someone help to detect?

I have been living to a different country now and yes I still have the old number but it doesn’t received the text codes not sure maybe because I’m in different country. Anyways, I have the email and I just want to change mobile number so I can proceed to checkout I didn’t know there’s such thing as like this compared before? its been a while since I top up here. It’s my first time doing a customer service here where you don’t actually talk to a staff yet just making a post/blog..

I changed my phone number and don’t have access to backup codes and didn’t have an authenticator set up. Sent in a support ticket but clicking the link to check the status takes me to an error page. 

Hello respected Razer team, I am new here and excited to start the journey together, but unfortunately I had a problem while activating my black shark v2 x headphones that used to show me a message saying "This product is already registered. If you did not register it, please contact Razer Support" Please contact me to inform you of the required information and documents and thank you very much for your cooperation .

i just bought a new Kraken X Lite headset, then i downloaded the 7.1 surround sound app, next i need the activation code so i found what i assume is the activation code and entered it into the app but its too short,can anyone please help me?

I know that there's other threads about this but non of them are helpful even in the slightest.  My razer nari works fine and the sound quality is great. In fact it's better than my razer kracken v3s.  But the near constantly beeping is making me want to chuck it out the widow.   I’ve tried the paring utility and the dongle recovery tool  and both have been inconclusive  the headset connects to synapse  fine but seems to have issues when it’s beeping. Please help me I got the head set a few years ago  and would like to start using it as my daily driver. 

hello, I encountered a problem with Razer Synapse 3, it can't find my mouse, Razer Dezater Chroma, please fix it 

I have mice Deathadder v3 pro and Viper v3 pro . can i use option Dynamic sensivity for Deathadder v3 pro ? help 

Hello My Naga Pro v2 scrolling wheel is defect and I have been searching everywhere how to contact technical support but can’t find anything. Can I get support?When I scroll the wheel, it goes up and down and up and down and doesnt really care which side im scrolling, it’s going in every directions. Thanks

 Dear [Razer company], I am writing to report an unauthorized transaction involving my RM30 Malaysia Razer card. It appears that the card was mistakenly used by another customer. I did not authorize this transaction, and I kindly request your assistance in resolving this matter. The details of the card are as follows: Card Type: RM30 Malaysia Razer Card Transaction Date: [16/03/2025] Card Number: [6664]  I would appreciate it if you could investigate this issue and advise me on the steps required to either recover the funds or obtain a replacement card. I am willing to provide any further information necessary to assist with the investigation. Thank you in advance for your prompt attention to this matter. Sincerely,[Muhammed Abdulsatar]

Today i bought a Razer Blackshark v2 x im trying to use 7.1 but i couldnt take my activation code. Site says my serial number is invalid can someone help me?

I tried running the firmware through Wine/Whisky/Steam and the application does run, but I cannot choose the Update button:The controller is on PC mode, tried connecting with tournament mode on and off but it didn’t work. I also tried connecting the controller straight to my MacBook with a USB C - USB C cable, but it still didn’t work. I tried with the official cable too with using an external adapter. As a last resort, I tried connecting the Kitsune to my Steam Deck (including the dock), but I still got the same result (used the official cable this time). Is there anything I am missing? I don’t own a Windows device, but I might visit a store nearby to help me with this. Please help me if you can!

I lost the access to get 2FA codes on my phone and not able to transact on Razer Gold. Is there any way to reset 2FA? I still have the access of my email though. I’m trying to contact support but no answers as of now.

Hello Razer Gold support team,I paid a big amount to purchase razer gold but when I am trying to purchase UC using that razor gold, I can not see the options.Could you please help me know what is the issue? How may I get UC for PUBG? If I can not use razor gold to purchase UC, will my money be refunded or is there any other way to use razor gold to purchase UC?Thank you so much for your help in advance.

Dear Razer Support Team,I hope this message finds you well. I am reaching out regarding an issue with accessing my Razer account. Unfortunately, I no longer have access to the mobile phone or email address linked to my account, which has made it impossible for me to receive the OTP or reset my credentials.

can help me change my phone number? my old phone number is gone

Don't you get a THX spatial audio code with the Kraken V3?I already looked at Razer Online Services and entered my serial number and was told that it doesn't work for my headphones.I don't get a code now, because with the Kraken V3 X or the normal Kraken you get a code. Then why don't I get a code from them?