Solved Threads

The sale of the razer Zephyr disappeared after may. Is it coming back one day? Or are we planning on to have a new version.

I sometimes use bluetooth devices to connect to my Razer Leviathan V2. When this happens the LED goes crazy responding to the changing audio. When I have the soundbar connected to my PC I can control the LED, but of course can’t do that via random bluetooth devices.Is there a way to turn the LED off when connected to a device not running Synapse?

I raised a request for an RMA a week ago. Nothing. Radio silence. I have a Deathadder 3 - less than 6 months old - which keeps not getting not getting recognised by my laptop as the USB device keeps failing. I have followed all the advice on the website but actually trying to get hold of someone from RAZER is IMPOSSIBLE as you are hidden behind layers of impenetrable webpages.  If anyone from Razer is actually reading this or gives a sh!t about customer service, my case number is  # 240902-001870 Do the right thing and respond please Thanks

Dears, I bought a Razer BlackShark V2 X headset, everything is fine but .. my wife is a bit of a maniac ( :D ) and well, she threw away the box as soon as I got it out of it, before I could copy or use the activation code. I tried to look into the garbage this morning but it was already gone :( So I have issues when trying to register the application. Also where can i find the serial on the headset ?  Thanks a lot ;)Kind Regards,

Hello , i start a post here because it’s my last hope. Like said in the title i have some really scroll wheel jumping since the begining i have this mouseThe only solution that worked for like 1 day , it’s you need to blow into the wheel so that it’s start working again (moderately good) but it is not a solution for a long periodIs there really no solution and it’s like a bad quality product ? I prefer asking first before opening my mouse or something like thatThanks for the awnser Have a good day

Hi, the Kiyo Pro’s image quality is good, but when it comes to microphone input volume, it never exceeds 16% of total volume. I’ve tried all the methods I searched on the internet and seems like I am not the only one having this problem, but I never saw Razer provide a satisfactory solution。 Is it possible that a microphone input boost can be added to the Synapse setting? 

I’m about to buy a Deathadder V2 X Hyperspeed and it supports alkaline and lithium batteries, but does it support NiMH rechargeable batteries like Toshiba 2600 and Eneloop Pro?Thanks

I want to register the product but I can't because it is already registered. How do I do this? 

As the title suggests, when I was on Epic with the intention of purchasing a game using Razer Wallet,it prompted me that I needed to complete a two-step verification process and provide an SMS verification code, but I was delayed in receiving the relevant text message.This issue has only arisen in the last two days, and I was still able to purchase the game just fine last week.What am I suppose to do?

Can anyone help me how to change my old number I can't access it anymore. My email is working but it will not send there the code. 

I have updated my Synapse and Razer Blade 16 BIOS today and have noticed that the option for undervolting the CPU is missing now! That was a really great feature as it had allowed me to get a very nice improvement on the system thermals, so I am a little disappointed that it is gone!Is this a glitch on my system? A screenshot of my Synapse performance page is attached. What should I do if it /is/ just my system?Or... has this feature been removed, and if it has, why? Does Razer now suggest we use Intel XTU instead (I see that XTU is mentioned in the overclocking panel)?System = Razer Blade 16 2023 i9-1395HX RTX 4080Synapse version = 3.8.831.90619Firmware version = 1.4.0.0BIOS version = 2.01  

Hello, I'm finally writing here, but the synapse software has been making me sweat for several weeks.Synapse 3 can no longer find the devices, and when I try to click somewhere, it spits, even just installed... I did all the support manipulations but nothing works, on the beta version, it works although I still can't configure my seiren v3 microphone, but one thing is wearing out my patience...I want to program the keys of my naga trinity mouse so that it says "ctrl-1, ctrl-2... etc" except that it works 1 time out of 2... today there is nothing that works again. does not work.Since I upgraded to Windows 11, all the software is buggy...

I received a call from fedex saying my name was incorrectly listed on the invoice.They say they need to change the name on the invoice. Where can I inquire for corrections? This is a public place, so I don't think I can leave any personal information.

razer mouse (razer deathadder v2) wont work at all I want to create macros and i dont have the option for a mouse heres a screenshot i think its because it wont let me log in, when i click on it it doesn't wanna work. 

Hello! where can I find a free activation code for the Razer 7.1 Surround Sound app from the Razer BlackShark V2 X Gaming Headse, I only have qr .the application asks me for a free activation code. If anything, I bought these headphones on Amazone

Due to Valve’s recent update, it is reportedly no longer possible to use Snap-Tab. I only bought my Huntsman v3 keyboard because of this feature. What are your and Razer’s thoughts on the fact that Snap-Tab can no longer be used in CS2?

i cant recieve sms code please help i need ti use my razer gold

I changed my phone number associated with two-factor authentication and I want a solution to this problem. Please help.  

been trying to recharge something, but i cant receive the code from my phone number. I already restarted my phone couple times but it didn't work either, but when i recharge in other platform i can receive code easily. The issue is on Razer gold only, Please help me. Thank you 

Can someone help me,  Razer Gold is not sending my 2 step authentication code..I can’t purchase using my gold in razer.I can’t access my back up codes as well since it is also requesting for a code 

So my Razer Blackshark V2 Pro has been working at full capacity with absolutely no problems since December.The microphone has always worked, whether I connect it before the headset has been turned on or after.It worked without complaint yesterday, and today upon turning my headset on and trying to call a friend on Discord, the microphone failed to operate. The speakers and audio and the device itself are all fully operational. This is the first time this has ever happened.The headset has neither been dropped, struck, nor left in unfavourable conditions. The same goes for the microphone.The microphone is connected and defaulted on all applications.It does not work on any application. I have no other device save for my computer to connect the USB dongle to.In the Sound and Audio settings of all applications, including the Windows 10 software, no audio is picked up.Troubleshooting yields no identification of issues nor poses any solutions.All drivers on my computer are updated. I have tri

How do I get hold of someone to return my Razer Keyboard?  The website throws a fatal error for anyone outside the US when you try to process a return, and chat says it’s shut even though it’s within the hours it’s meant to be open.  I can’t find a phone number to call either.

It says that the serial number of the headset I received today has already been registered.What should I do?

Hello,I recently purchased a Razer Blackshark V2 X headset. However, when I tried to register my product, I found out that it had already been registered. It's been 5 days since I bought the product, and I previously reached out to support with this issue, but I haven’t received a response yet. I would appreciate it if you could assist me as soon as possible. If my product is counterfeit or has any issues, I will contact the store where I purchased it for a return. Thank you.

Hello, i have a razer ring light and the light stopped working randomly