Solved Threads

Hello Razer Support,I am able to log in to my Razer ID using my email address and password. However, I cannot complete the login process because SMS Two-Factor Authentication sends the verification code to my old phone number.Unfortunately, I no longer have access to that phone number, and I no longer remember the number itself.I would like to request that the SMS Two-Factor Authentication be reset or removed so that I can register a new phone number.I can verify that I am the owner of this account. I can provide:My current Razer ID email address My backup email address Proof of ownership of my registered Razer device Any other information required to verify my identityThank you for your assistance.

Hi everyone,I recently got a Razer BlackWidow V4 Tenkeyless HyperSpeed and I'm having an issue with the battery charging.The keyboard works perfectly both in Wired and Wireless mode, and Razer Synapse detects it correctly. However, the battery percentage barely increases while charging.I have already tried:USB-A to USB-C directly connected to the PC USB-C to USB-C Different USB-C cables Different USB ports Wired mode while charging Wireless mode while charging Keeping Razer Synapse openThe keyboard was around 24–26% battery and, after being connected for quite a while, the percentage either stayed the same or increased extremely slowly. For example, it went from 24% to 25% after approximately 30 minutes.The keyboard works normally through the same cable in Wired mode, so the USB connection itself seems to be working.Is this charging speed normal for the BlackWidow V4 Tenkeyless HyperSpeed? Has anyone else experienced the battery percentage getting stuck or updating very slowly in Synap

I was wondering if anyone out there had any tips on how to increase my insider rank fast (currently mini).

How do we know what rank we are and how to get to Insider rank?

Hey guys hoping someone from Razer can help me get a hold of a new battery for my laptop. I can’t use it for any longer than 50 minutes on battery, with gou disabled and min brightness 😭 Please point me in the right direction here as I’ve seen some batteries online that are close but I’m not sure if they’re for this exact model. Thanks!

Cannot boot with Secure boot on or else I get that message. I have to have it off in order to boot.

Hello Razer Support,I have a Razer Viper V2 Pro (White) that I received as a birthday gift. Unfortunately, the mouse came without the original wireless HyperSpeed dongle, so I have only been able to use it through the USB cable.The mouse itself works perfectly. I would really like to use it wirelessly again, and I wanted to ask if Razer could provide a replacement dongle or help me obtain one.Since it was a gift, I don't have the original receipt, order number, or purchase information, and I don't have a way to obtain them from the person who gave it to me.I can provide the mouse's serial number and any other information needed to verify the device.If a replacement dongle can be provided as a courtesy, I would really appreciate it. If not, please let me know the official way to purchase a compatible replacement.Thank you for your help!

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I no longer have access to my old phone number. I would like to request that my phone number be changed. I have also contacted you via PM. I would appreciate your help.

I was away for 2 weeks, I come back and Synapse updates - now when I open “OBS Studio” immediately audio across my PC stutters and goes robotic - even YouTube videos start going half speed! HELP!! I’ve got a stream to do! I’ve made no changes in/to OBS and it was perfectly fine for years.I’ve tried updating OBS to the latest version. I’ve also completely uninstalled all Razer software/drivers, unplugged all Razer devices, restarted and installed Synapse from fresh - it has made no difference.What do I need to do to fix this?Thanks!

I upgraded to Windows 11 from Windows 10 yesterday and my audio just stopped working. When I try to play a test sound via Windows’ tools, it just tells me that there was an error and that it’s unable to play the sound. Does anyone know what I can do to fix this?

Hey, can anyone help me guiding how to enable demo mode for Razer Pro Type Ergo Keyboard. 

Part no : RZ09-0421my battery is swollen to the point that it has broken one of the shafts i bought just 3-4 years ago

razer barracuda x razer dongle replacement

Last month I get every 4-5 days a message “Secure Boot Violation”, I fix it in Bios but I still get the same message. Is this a system warning? If yes what for.Thanks in advance for answers. 

Any solution to this? My headset will disconnect randomly or distortion. I already do full uninstallation and install back for my razer synap amd chroma app. How to solve this issue? By the way i have no problem using my wireless hammerhead earbud.

Hello Razer Support, I have a Razer Viper Ultimate (Model: RC30-030501), and the USB HyperSpeed dongle was accidentally physically damaged and no longer works. My serial number is: (*removed by moderator). I would like to know if it’s possible to obtain a replacement USB dongle, either under warranty or by purchasing one if necessary. Please let me know what information you need from me and the next steps.

I bought the razer deathadder v3 hyperspeed and I noticed that the right mouse click sits 1mm higher than the left one is it somthing to worry about or it’s fine (note that the mouse works perfectly fine)

Hello Razer Support,I recently purchased a Razer mouse from a reseller. The product appears to be genuine, but when I tried to register it and check its warranty status, I discovered that the serial number is flagged as reported stolen, which was completely unexpected.I bought the mouse in good faith and had no reason to believe there was any issue with it. Because of this status, I am unable to register the product or proceed with a support or warranty request.I can provide proof of purchase from the reseller, photos of the product, the serial number, and any other information you may need to verify that I am the current owner.Could you please review my case and let me know if there is any way to resolve this issue or determine why the serial number is marked as stolen? I would appreciate any assistance you can provide.Thank you for your time and support.

After a recent Windows 11 update (and with the latest version of Razer Synapse 4), my Razer Tartarus Pro started having a serious issue with the analog stick.Symptoms: The analog stick directions are mapped incorrectly regardless of how they are assigned in Synapse: Right input registers as Up Left registers as Down Up registers as Left Down registers as Right This misalignment happens consistently when I remap any of the main keys on the device. If I create a fresh profile and only map the stick directions, it works initially — but the moment I assign or change other keys, the stick mapping breaks again. Before the update, the analog stick worked exactly as configured in Synapse and was unaffected by changes to other keys.Troubleshooting I’ve tried so far: Full Synapse 4 reinstall Creating a new profile for Tartarus Mapping Complete driver removal (including from Windows DriverStore) Blocking Windows from replacing the driver via Group Policy The problem p

Hi everyoneIam a bit technologically  stupid. My kids say iam to old for technology. I have the kraken v4 pro headsets and I have followed directions to setup Spatial audio. When I go to synapse 4 it continues to ask me to make the kraken v4 pro as default device and i cant do anything else until I do. How do I stop this?Thanks 

I tried connecting my Razer ID and Discord account together on https://razerid.razer.com/account however it comes up with the message “This social account was already linked to another Razer ID”. When I go back to my Discord account, my Razer ID’s there, however back in my actual Razer account itself, Discord is still unconnected.

我剛剛買了一個新的滑鼠BASILIK WHITE WIRELESS ,我很煩，有時可以錄marco有時完全不能。。。而且今天剛剛錄好，晚上要用時不見了，我肯定是有存檔，請幫忙 

Hello! I’ve got my headset a day ago, and when i try to register it on razer id it says that this product has been already registered. I can write down my serial number of the product, and send proofs of the fact that i actually bought it if needed.

Hi Team!!I’ve been trying to fix my razer id details but the mobile number I used to have I got no more, and I can’t change  details or update them on my account page. Can someone help me, please? :(