Solved Threads

can i use the razer deathadder elite cable to replace my viper mini cable? here is the deathadder cable that i bought 

I’m having major issues with my return. I sent in a return package a month ago and have not herd any response on my return process. The only thing I ever got was the tracking number for my package. All it said is that it  has arrived the day it said it would. Nothing else! I also never got a RMA number so there was no way for me to put in a RMA number for the status check. So I am at a loss on what to do because I’ve been trying to find a way to contact them by email or phone. Every way I try it just sends me to the RMA status page. As of right now I’m out $500, if I can’t get my money back. I’d like to have the Products I purchased back. Anybody have any help full tips with this.

My Razer Silver got drained in my account. I now have 200 Razer Silver because they have like a bonus when you log in on or before August 31. In my top up section, My Razer Silver are all still there but in my actual account I only have 200 (that I got from the bonus for logging in).What happened and where did my all my Razer Silver go?

Hello,I just bought the Razer Viper Mini Signature Edition. I got that with some glass skates and with some PTFE skates. And there is already PTFE skates on the mouse. Now to the question. Why do i can put some glass skates on the mouse? Why should i do that? Do i have some benefits? Is that better than PTFE skates?

I broke my Razer Deathadder V2 X Hyperspeed mouse dongle. I use this mouse for gaming (mainly Valorant), I have tried using Bluetooth mode and it works decently. The problem is that when I try to flick, it hardly registers at all, which is a problem because the game involves a lot of flicking. I did some research and found out that it was because the polling rate was too low. Bluetooth mode automatically configures your polling rate I couldn’t change it. All replacement Hyperspeed dongles are out of stock and also don’t deliver to my country (New Zealand). Is there any way to change the polling rate on my mouse in Bluetooth mode?

My synapse can’t detect razer deathstalker v2 pro using 2.4ghz connection, but it can detect my keyboard using wired connection. is this normal? How can I fix it?

So I bought a razer v2 x headset the day I got my xbxo series x and the headset plug doesn’t fit into the controller jack all I get is static when I try to plug it in I had the same headset for my xbox 1 but it broke because of a flood but it worked perfectly I’m just confused on what I should do

So, I think ive done everything correctly but my keyboard doesnt light up in sync with the game  as its supposed to, and i cant for the life of me figure out what to do… I just got this keyboard

I got the razor ornata v2 for my birthday but just 2 months later it just randomly stopped working it won’t light up or even show up as a device on my computer I have tried many things but couldn’t find a solution.

Is it possible to change the colour of my mousepad without having to have razer apps open at all times? Like with Logitech G Hub having On-Board memory so you can change the colours and sensitiviy for the mouse universally, with g hub installed or not.

Hello!  First post here, sorry if it’s in the wrong place or format.  I have a set of the Anzu smartglasses, but have scratched my lenses after a drop on concrete.  Everything’s fine, just an annoying scratch in the middle.  I’ve put the clear lenses in temporarily, but wondering if there’s a way to order another set of the “sunglass” tinted lenses?  I’m not seeing them in the replacement parts section of the website.  I understand this product is out of warranty, but just hoping there’s still a set on the shelf somewhere.  Thanks for any help you all can provide!

Hi,suddenly my Huntsman Elite keyboard stopped being recognized by synapse.I reinstalled synapse (unistalled by revo unistaller to be sure everything is gone).In device manager I can see Huntsman Elite keyboard properly installed (under Keyboards and Mouse and other pointing devices). Tried every usb ports (on the back of mbo) with both cables pluged in.Keyboard is working properly, just can not edit anything in synapse (because keyboard is gone). I have win11 v22H2, Synapse v20230712 (also installed Studio and Connect)…. Anybody have idea why its gone in synapse?

I need to register my replacement mouse but how do I prove a purchase if it’s a replacement that Razer sent me?

Hello Razer Community,I have a Huntsman Mini (linear switches) and I recently noticed an issue on my left alt key where is does NOT light green at all. All the other keys on the keyboard function fine, so it’s only this one key. Unfortunately my warranty ran out so I cannot RMA my keyboard for a new one. Is there anything I can do to remedy this issue or do I have to buy a new keyboard.Thanks for all the help!

Hi, I have a razer blade 15, 2018 advance laptop. Last week, i purchased the GaN adapter, however, it is not working.I have checked about the specification about my laptop,  and it says my laptop supporing the usb-c charging. Does my laptop support it or my usb-c port is not working ?

I just bought the Huntsman V2 and installed Synapse and Chroma Studio, but my problem is (even after serveral restarts), that it shows me the wrong keyboard layout. And cause of this 3 key lights are off.Where can I change it?My keyboard vs the layout in Chroma Studio. 

It pains me to have to write this, but after owning my Razer Orochi V2 for around a year and a half, my mouse has decided to stop working all of a sudden. The right click no longer functions and when attempting to turn the mouse on and off of either 2.4 or BT mode, it will get confused and either start right clicking with the left mouse button, not clicking at all, or left clicking but refusing to select certain windows. On top of this it will often cause any other mice I have connected to also lose the ability select windows unless I turn the Orochi off.There were no warning signs, it was fine one day and broken the next. Its extra painful for me as the last Razer mouse I bought was a Naga Epic MMO mouse back when I was a teenager, that I absolutely adored, right up until it up and died just outside of warranty. It broke my heart as I was so proud of it and it cost me a lot of money as a teenager. The whole thing was so upsetting I swore off Razer products. This mouse is the first Raz

I am unable to update my firmware from 1.00.04 to 1.01.00. The mouse is connected via bluetooth, I’ve tried both with and without the dongle, I have removed and reinstalled the device many times. I have closed all razer apps whilst doing it. The button only highlights when I press “Open Bluetooth & other devices” then I press “Next” and nothing and it fades an de-activates the button again. Help, please?   

What to do when my given activation code is not valid

Hello Razer team! i just bought the razer viper mini and i wanna check if it's the official product from razer(original)(genuine), because there are a lot of ppl selling fake razer products. so i came here to ask you how can i check if my viper mini is 100%Genuine (Original) Or not. Thanks! 

Hello, which RAM fits the Razer Blade X14 (2023)?I would like to upgrade to 32 or 64 GBThanks, Regards Berni

Where are the detailed settings for me to adjust the balance for bass and treble, and other stuff? It’s not eligible for these 7.1 drivers and Windows customer service went through my computer and says there’s none built in for this headset… and that it should be at the Razor company… so here I am! What do I do?

Blade 14 won't turn on any ideas?

Do DA elite feets fit on DA V2? I only found feets selling in my country without having to pay 30$ of shipping for DA Elite and i wanna know if they will fit on DA V2.Ty

I have a Blackwidow Elite and Synapse keeps losing assigned macros, from when I startup, reboot or sleep the PC and I have to re-assign them again. Please help.