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Unanswered questions

15272 Threads
xxavatarxx007
xxavatarxx007Insider Mini
asked in Razer Support
Synapse 3 and Philips Hue Bridge not working

I've had this issue for probably half a year if not even longer. I've tried everything one can think of- reinstall synapse- reinstall all the plug ins- remove all the files relating to synapse after a complete uninstall- reset Hue Bridge- reset the whole entertainment area- contact Hue (they see no issues)- latest software update on everything- pretty sure in between I even had a PC reset  I’ve submitted multiple tickets to Razer support but no one has bothered to reply to me. When trying to do a full ticket with diagnostics and stuff from the synapse app, it just doesn’t work no matter how many times I try to do it. Basically it used to sync, at one point it bugged and it stopped working. I removed the bridge from synapse and tried to reconnect and that was it. It never succeeded in finding it again. I tried manually adding the IP but it didn't work. It works on my laptop, but not on my PC. I don't know what the problem would be. I have the same apps on both devices, especially anti v

10
officialnucky
1 year ago
N
nesidikemperokInsider Mini
asked in Razer Support
the code is invalid

Hello, I bought your product today, Razer Barracuda headphones, created an account on the website, registered the product in the profile, requested the code, I enter the code, writes that the code is invalid, what to do?

2
Razer.Aero
1 year ago
Cyclamenbicycleradio145
Cyclamenbicycleradio145Insider Mini
asked in Razer Support
Should the mouse Viper Ultimate squeak?

The mouse squeak constantly. With increasing DPI, the sound changes and becomes more sonorous!Is this normal or defective goods?  I bought it a week ago and this sound has been there since the beginning. 

1
Razer.Aero
1 year ago
P
profChrisA4Insider Mini
asked in Razer Support
Problem with activation code of 7.1 surrond

I was scratching a card with a code to activate 7.1 surround . I scratched it i my opinion so hard and i cannot read the whole numbers/letters .. missed three of them. I havent got any purchase proof… it was my birthday present atleast half year ago… and iam puzzled .. how to fix this problem… Have a nice day for all of you… 

2
Razer.Aero
1 year ago
S
S2mxoInsider Mini
asked in Razer Support
Need to create a Razer Blade System Recovery Image but machine is out of warranty

Hi, I’m trying to find a solution to my razer blade 15 advanced machine getting way to hot and I’m starting by going for a clean fresh install. However, I can’t seem to find a way to get a recovery image since my machine is no longer under warranty. Can anyone help me with this? Thanks!

1
Razer.Aero
1 year ago
P
phyxius53Insider Mini
asked in Razer Support
Razer Basilisk V3 Pro - Pro Dock random freezes

Currently running a Razer Basilisk V3 Pro connected to a Mouse Dock Pro and randomly the mouse just freezes, I am unable to move or click anything and the only way for it to start working again is to disconnect the Dock cable and plug it back in. Sometimes this doesn’t happen at all, others it goes every few minutes. Sometimes I can trigger this to happen by draggin a window from one screen to another, after having the mouse connected via cable for a while it appears to be fixed for a while. Running a fresh install of Windows 10 Pro. For the price point of these peripherals one would expect to have to deal with these issues.

2
Razer.Aero
1 year ago
ammofirstDarkCoral947
ammofirstDarkCoral947Insider Mini
asked in Razer Support
Razer viper mini not detected in windows 11 device manager

Hi Guys I would like to know if anyone had same problem with me.so i had razer viper mini that i bought long time ago and recently i want to use it just to use the macro feature in the synapse.it was working perfectly several days ago but it suddenly not working today.i already try install and reinstall the synapse, update the windows, clear the driver using CleanupRazerDrivers, try to connect to linux still not detected on hardware level(both using terminal in linux lsusb or device manager in windows 11) When i plug it, i can see the sensor light, but still didn’t working.no rgb light showing up, i guess because i turn it off in the software long time ago.

1
Razer.Aero
1 year ago
Kaojih
KaojihInsider Mini
asked in Razer Support
My friend has riped the code to activate the 7.1 sound

Hi, my friend juste bought the Kraken x headset, he wanted to use the code activation for the 7.1 sound surounding. But it riped of the code… So now he doesn’t have any other. How can he do? Can he get a new code ? 

1
Razer.Aero
1 year ago
sharpOPALGOGreen527
sharpOPALGOGreen527Insider Mini
asked in Razer Support
Deathstalker V2 not lighting up and spamming key input > 50 times per key

Hi, ProblemI have been using the keyboard for a couple of months. Didn’t change anything that I know of. This morning I came to the PC and about half the keyboard was lit, even though the PC wasn’t on. Booted PC and all the chroma lights went off.  Since then the keyboard has remained dark/no lights Using the any key will spam the input for about 50 key strikesWhat I’ve triedI have unplugged/replugged it I have use a different cable  I have connected it to another PC that is was also working on last week, same issue I have uninstalled Synapse I have cleaned the drivers using this tool: DriverCleanup_21062021 I would update the firmware but there isn’t any for this keyboard, only the Pro version and I’m not sure about compatibilityLook forward to hearing from someone that can help, cheers.  Mike.  

1
Razer.Aero
1 year ago
R
retroAppleGreenzone679Insider Mini
asked in General Discussion
Razer Mechanical Switches - Orange Tactile Switch

How do these switches compare to other tactile switches in the market?

0
R
1 year ago
M
mike330Insider Mini
asked in Razer Support
Razer blackshark v2 pro mic not working

Purchased a razer blackshark v2 pro today can not seem to get the mic to work on my pc or laptop

5
M
1 year ago
thenaives
thenaivesInsider Mini
asked in Mice and Surfaces
Hyperspeed Dongle pairing

Hi, I'm using a NAGA PRO mouse. (not v2)I've been having problems with my hyperspeed dongle not being recognized and disconnecting for a while now, so I'm looking to buy a new dongle. https://www.razer.com/shop/replacement-parts/replacement-parts-miceHyperspeed dongle for NAGA PRO in the purchase page above is currently out of stock.If I purchase and pair the Viper Ultimate dongle, will it work with my NAGA PRO? I have checked that both mice are Hyperspeed dongle compatible via the page below, but I have a question to clarification before purchasing.https://mysupport.razer.com/app/answers/detail/a_id/4868

0
thenaives
1 year ago
M
MitsuuyaInsider Mini
asked in Razer Support
Razer Blackwidow V3 Mini Hyperspeed (DE Layout) - Spamming Keys

My Razer Keyboard started to Spam some Keys. Its pretty Random tbh wich keys are Spamming.Here’s some more Information:Spamms with Dongle & USB “Mode”Spam is not consistent (Sometimes it Spams sometimes not)Firmware Version: 2.2.2.0I’ve noticed the Spam on the following Keys:Y ; U ; Caps Lock ; TAB ; Semicolon ; Random Numbers; Down Arrow ; Spacebar ; T ; I’ve already tried the following Things:Reinstall the DriverClean install SynapseUpdate FirmwareClean the Keyboardpostscript:de layout - german layout 

2
M
1 year ago
Hikari_11
Hikari_11Insider Mini
asked in Razer Support
problem with the code for surround 7.1

Hello i have a problem i wasn’t any code inside the box of my BLACKSHARK V2 X so i need help with it, when i put the serial code in the part of new activation code it apears a warning “item registered to user already” whan i registered first time it didn’t sent any code to the email. what should i do now?

2
Razer.Aero
1 year ago
I
ididid1237Insider Mini
asked in Razer Support
no authentication found streamer companion

no authentication found. не могу войти никак. все пробовал. и новые аккаунты создавал, ничего не помогает. 

1
Razer.Aero
1 year ago
koolgao
koolgaoInsider Mini
asked in Razer Support
blackwindows v3 luces encima de las flechas

hola buenos dias mi pregunta es como manejo las luces que hay encima de las flechas de direccion? el primer dia cuando lo conecte se me encendio la 3 luz y la 5 cuando lo pongo en modo juego , la 3 luz no se para que sirve y no se como se configura 

1
Razer.Aero
1 year ago
autoSafetyOrangepoint698
autoSafetyOrangepoint698Insider Mini
asked in Razer Support
Cant connect Razer DeathStalker V2 Pro via 2.4 GHz

The Keybord works on cable, however I cant connect it wireless using the USB-Adapter via 2.4. I tried resetting the keybord multiple times and to switch the Adapter to different USB Ports. Do I have to enable something in the settings or should it connect automatically?

2
FiszPL
Vanguard
1 year ago
funRackleyhit898
funRackleyhit898Insider Mini
asked in Mice and Surfaces
My Deathadder Essential scrool wheel is jumping up and down and going crazy.

My deathadder was buy 2 years ago, and 1 year ago I change the same mouse from the store I buy (TDDĐ in VN), I think my scroll wheel problem cause by the old mouse, but now, almost the deathadder series all have the same problem, when I my first 2 months after change the mouse, its was ok but after that the scroll wheel going crazy again, yesterday I have clean my mouse and blew dust in the scroll wheel but not effect at all. You guys have any suggestion?

1
A
1 year ago
F
FSAbuzInsider Mini
asked in Razer Support
Question about education discount and free assasins creed gift

So im planning on ordering the razer blade 17 2022 because its at a pretty good discount and supposedly i could get a bunch of free stuff but when i log into my education account none of the free gifts apply ? does using the education discounts negate the free gifts ? if so thats very unfortunate please try to answer my question asap i wanna buy this before the sale ends

0
F
1 year ago
L
lafittegaInsider Mini
asked in General Discussion
concerning razer gold gift cards

I bought 2 razer gold gift cards to send to a friend needing help but when he received them the cards had been used already. The number on 1st card is 5119 41094 72943 the next one is 5119 38952 63398can you tell me where they were used Country or state  

0
L
1 year ago
TheFluffyRocket
TheFluffyRocketInsider Mini
asked in Razer Support
Razer Nari Ultimate Dongle Replacement

Hello, just yesterday my Razor Nari Headset stopped working. The Headset itself is working just fine. But i noticed that the Dongle isnt getting recognised by my computer. Not even in my Device-Manager. I have tried to update the firmware but i cant even update it, because the first step ist to plug the Dongle in but therefore i cant get to step two. Is there any known problem at the moment regarding this issue? Or is there a possibility to replace the Dongle i have. I still have the original package + serial number. Any help is appreciated. :) Thank you in advance

2
P
1 year ago
R
Ruse011Insider Mini
asked in Razer Support
razer nari ultimate turns off

I've had these for a couple of years. For the last week my headset turns itself completely off not just sound as it doesn't show in synapse and the rgb shuts off too. I don't think it's the battery because it's always plugged in and when i unplug it the battery reads as full.The Bluetooth seems fine to because I don't have to reconnect it. Deleted drivers and updated etc. Disabled all other sound in windows. Tried a different usb port for both dongle and power cord.Mobo is asus z590f (has undeletable sonic suite)I have other razer productsBase station v2 chromaMouse bungie v3Firefly v2 mouse padBlackwidow v3 keyboard Naga trinity mouseAnd the nari ultimate. 

1
Razer.Aero
1 year ago
H
HN2039D13003485Insider Mini
asked in General Discussion
Razer Kitsune for FPS PC Games

Can you use the Razer Kitsune for FPS games for PC - I have been using a mouse and keyboard to control the games will the Kitsune make things better / easier to use ?

0
H
1 year ago
flippantelf
flippantelfInsider Mini
asked in Razer Support
Is it safe to use a rechargeable battery in Naga V2 Hyperspeed?

As the folks at Razer well know, the Naga V2 Hyperspeed requires a AA battery rather than having an integrated rechargeable battery.  The product user guide page 6 (pdf page 7) states:Caution: The included AA battery is non-rechargeable. Dispose of batteries in accordance with your local environmental laws. For your safety, use only lithium or alkaline batteries.This seems to imply that users should use only disposable lithium or alkaline batteries.  However, I would prefer to use a rechargeable battery if possible.Is it safe/effective/acceptable to use rechargeable batteries in the Naga V2 Hyperspeed (either lithium ion or NiMH)?  The product documentation seems to say ‘no’, but I want a more firm answer to the question. Since I know relatively little about batteries, I want to know what difference exists between the batteries that would make some acceptable and others unacceptable.  However, satisfying this curiosity is secondarily important to my main question.Please share any infor

1
Razer.Aero
1 year ago
boardfirstStormcloud491
boardfirstStormcloud491Insider Mini
asked in Razer Support
¿que pasa con el audio 7.1 cuando cambio de pc?

Hola, recientemente compré unos auriculares con sonido 7.1 y active el código, el problema es que en unos meses voy a cambiar de PC y quería saber si seguiré con el sonido 7.1 o se perderá?

1
Razer.Aero
1 year ago

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