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JNekromanTInsider Mini

asked in Razer Support

Razer Kiyo doesn't work

Hi there! I recently bought Razer Kiyo and when I plugged it in no light indicating that camera is on and no image at all (microphone is working properly). I tried to update Filmare, but it says to plug in the webcam (yes, I tried to use different USB ports) and even on other pc it's not working. Razer Synapse can see the webcam, but I can't see the preview of the video or adjust anything. Don't know what to do at this point(

1 year ago

sammyspoto11Insider Mini

asked in Razer Support

Overheating

Hey guys, I’ve had my Razer Blade 15 for almost 2 years now and for about a year now the fans have slowed down, my laptop is getting uncomfortably hot on my upper keys. I have done so many factory resets and I feel like the more I do the more it messes up my laptop. I have the RTX 3070 360Hz( I will tell you now no game runs anywhere near 360Hz), on a good day most games will run around 80-150 frames. I need help with this big time

1 year ago

kub1k___Insider Mini

asked in Razer Support

Razer Mouse Dock Chroma doesn't charging

Hi, I've got the razer viper ultimate mouse along with the mouse dock chroma. When i plug my cable directly into the mouse it charges correctly, but when I try to charge it on the mouse dock it doesn't work. I tried cleaning it using a cotton swab and alcohol and it didn't help. I tried deleting the drivers and downloading them again. I also tried plugging it into a different device with a different cable. Nothing seems to work for me and i wanted to see if I could do anything else to make it work. Thanks for the help.

1 year ago

vale_dinapInsider Mini

asked in Razer Support

Unable to enter bios settings after firmware update

I recently updated the BIOS on my Blade 13 (early 2020 model) using the Razer BIOS update tool (RazerUpdater_v1.1.1.2_LY325-BIOSv0104v2.exe). However, during the update process, Windows rebooted the PC while the progress bar was only halfway complete.The PC now boots up normally, and the update tool indicates that the BIOS version is up-to-date (see the screenshot below). Despite this, I can no longer access the BIOS settings when the machine starts. Regardless of how many times or how quickly I press F1 or F12 after powering on the PC, the key presses are ignored, and Windows boots up as usual.Given that I can't access the BIOS settings anymore, I'm concerned that something may have gone awry during the update—especially since Windows rebooted the computer while the new BIOS firmware was still being flashed. Is there a way to solve my issue or to forcibly reinstall the BIOS firmware? Thank you!

1 year ago

IronWolf_1337Insider Mini

asked in Razer Support

Razer Enki - Broke down and no replacement for 8 months!!!!!!!!!!!!!!!!!!!!! Never buy it

So, following happened:In January 22 bought razer EnkiX Chair, in December it broke down - the lifting mechanism is dead and chair wont go up, as well as central unit - is dead along with more parts. Did request a warranty replacement part, and instead of central unit - razer sent me “chair’s back”… like why do I even need it? So, now - 8 MONTHS HAVE PASSED, I HAVE NO REPLACEMENT PART, this low quality enki chair - fell apart completely, I have received 135 emails from razer - WITH SAME ANSWER, we are packing your item - please wait, after I receive - sorry part is not available, then - we pack it, then sorry - there is no part again. This unhuman treatment is not normal, I spent 500 euros on chari - I have no chair, razer not trying to solve my case, not trying to send me another chair model or anything, 8 MONTHS!!!!!!!!!!!!!!!!!!!!! Never buy anything, I have full razer setup with everything razer - I WILL NEVER BUY ANYTHING AGAIN!!!! Never had such issue with any other company - I

1 year ago

rushRubineRedsite920Insider Mini

asked in Razer Support

Viper v2 Pro wireless not connecting

I bought the viper v2 pro overseas about a week ago and I have just now unboxed it. I've tried to connect the mouse wirelessly but it does work, when i plug the dongle into my pc it doesn't pick anything up and I've tried this on multiple other pcs and it still hasn't worked. contacted support and none of their suggestions have worked. If anyone else has experienced this what should I do?

1 year ago

StormfinchInsider Mini

asked in Audio

Anyone purchased the Blackshark replacement earpads?

I purchased the Blackshark V2 X yesterday, and the seams inside the ear pads (where the two different materials join) are making it really difficult to wear them for any length of time. They are quite literally digging into the skin around my ears. Could someone who has bought the replacements tell me if they are full breathable material, instead of the breathable/protein mix of the original Xs? Although it’s currently a moot point, since Razer is out of the replacements, I’m hoping to get a set if they’re all one material.

1 year ago

homePuceurban643Insider Mini

asked in Razer Support

Is the RAZER WOLVERINE V2 PRO (PS5) going to add the deadzone adjustment feature through the razer controller app?

On the Xbox series systems the razer controller setup app allows the user to control the deadzones for the razer wolverine V2 Chroma. Will the same deadzone adjustment feature will come to the razer controller app for the Razer Wolverine V2 Pro (PS5)? side note. i have this controller sitting aside until that adjustment feature comes out. If theres no news about it coming or not i would most likely ask for a refund

1 year ago

professorbsInsider Mini

asked in Razer Support

Anyone figured out where to by a Replacement Battery? -- Product No. R209-0367b6c3

I’ve seen this posted by others, but my battery just stopped charging. Has anyone found a good answer as to where to buy a replacement battery?

1 year ago

BertrandParInsider Mini

asked in Razer Support

Razer Blade 18" - Belgium delivery - Keyboard option not available in french layout

Hello, I’m about to buy a Razer Blade 18”. I live in Belgium. In the buy options, there is no possibilities to choose the french keyboard layout. Is it possible to have one? I’ve seen that this layout is available on the french website store but they don’t make delveries in Belgium

1 year ago

TonyommxInsider Mini

asked in Razer Support

THX 7.1 surround unable to redeem code

I just bougth THX surround app for 20 bucks and already received the code , download the app but when i enter the code it just says is invalid. Can you please check before i ask for refund.

1 year ago

HanovInsider Mini

asked in Razer Gold & Silver

My razer gold transaction stuck on pending, No answer from razer. I want a refund! One of the worst Customer Service i've ever experienced

This transaction is over 3 days old, i’ve sent them ticket since. Yet they haven’t even aswered my ticket, nor give solution. They leave me blatantly clueless.

1 year ago

BertrandParInsider Mini

asked in Razer Support

Razer Blade 18 - I can't find the Razer Laptop Stand 18" in the store

Hello, I’m about to buy the Razer Blade laptop 18”. I can’t find ithe stand that fits with these dimensions in the web store. There is only one Razer Laptop Stand Chroma V2 that only fits with maximum the 17” models. Does the stand have an independant cooling system too, whith fans?

1 year ago

webLavenderFloralbyte890Insider Mini

asked in Razer Support

Razer Blade 16 (2023) - Keyboard layout (UK layout) - How to contact pre sales?

Hello folks, I am evaluating Razer Blade 16. I am wondering whether is possible to change the US keyboard layout that seems to be the unique available through the store.As per the configuration in this page, you cannot change the Keyboard layout Pay attention to the “small detail” of the “enter” key. In that picture that key has an horizontal orientation. I found a YouTube video (here) at 150 seconds point you can see a detail of the keyboard with a different layout and with a “vertical enter key”.Anyone knows whether is possible to buy a Razer Blade 16 with UK layout and vertical keyboard as per in this video?There is a email address to contact pre sales support? (or reply here, thanks)

1 year ago

OniDragonInsider Mini

asked in Audio

Headphones for MAC

Good morning, I'm looking for wireless headphones that are compatible with Mac and PS5, can anyone help me? Thank you

1 year ago

migsjacintoInsider Mini

asked in Keyboards

Razer Huntsman TE type c port

Hello, so I am using my huntsman te and suddenly it stops working and the port smells burnt. So, I opened the keyboard and checked the type c port, and it has a burnt smell. I tried to use a new type c cable and it’s still the same. Not working and smells burnt. Can I find a replacement part for this one? Or do I just accept the fact that my keyboard is broken?

1 year ago

1ce6hostInsider Mini

asked in Mice and Surfaces

Mouse pad "critical role"

Hello, yesterday I bought some limited edition at a flea market razer gigantus v2 with an inscription "Critical role" tell me, is it rare? And is it more expensive than usual razer gigantus V2?

1 year ago

katherine_ryanInsider Mini

asked in Audio

Issues with Sound Quality Settings in Razer Armory - Need Help!

Hey everyone,I've been having some trouble with the sound quality settings in Razer Armory, specifically related to audio. I've tried adjusting various settings, but I can't seem to get the audio quality to where I want it to be. It's not as crisp and clear as I expected.Has anyone else experienced issues with the sound quality settings in Razer Armory? How did you go about fixing them? Are there any specific settings I should be tweaking to enhance the audio experience? Your insights would be greatly appreciated!

1 year ago

silMaInsider Mini

asked in Razer Support

Mouse binds not working when synapse is running.

I have Deathadder V2 pro. I have binded my mouse DPI buttons to numbers 9 & 0, they are working fine when synapse is not running but when i launch synapse they stop working.

1 year ago

Bad409Insider Mini

asked in Audio

Need a 7.1 Surround Sound Activation Code

Just purchased a RAZER BLACKSHARK V2 headset and did not receive an activation code for the Surround Sound 7.1. Your support page was of no help. What do I need to do?

1 year ago

grazcyInsider

asked in Razer Cortex

Looking for 1 new Member for our squad for Season 13

Our squad Won twice 2nd prize for last few season before, 1 of the member will join army soon so will not be joining us for next season. LF for new member to replace him. Requirement you have to be able to earn hours once reset time. Pls show me your gameplay record hours on discord.https://discord.gg/6Wy5kvfC

1 year ago

Creator-BeerusInsider Mini

asked in Keyboards

Razer Blackwidow V3 shortcut combination issues

Hey guys, I’ve bought the razer blackwidow v3 keyboard yesterday. It's a nice keyboard and I like the sound when it clicks (silly me xd). The lighting effect on the keyboard is also very nice and the wrist support is just tooo goooddd. There is just one thing that kind of annoys me; the F1 Button isn't working in some game that I am playing. Is this normal? I tried to rebind the keys in the game that I'm playing, but when I hit F1 the game tells me I'm pressing F8, which is not correct of course.. Just found out that also the exclamation mark combination (shift + 1) is also not working. Oh and as well for all the other combinations (shift + 2,3,4,5 etc etc. How do I fix this? I already asked support as well, but I have no idea how long it's gonna take until they're gonna reply on my case. Any help will be appreciated :)

1 year ago

dailyheavenBlackOlive821Insider Mini

asked in Razer Support

Refresh Rate

Hi,I currently own a razer blade stealth laptop with a 60Hz. If I buy the Razer Raptor 165Hz monitor will it downgrade the screen to 60Hz or will the monitor render at 165Hz?

1 year ago

agmanzoInsider Mini

asked in Razer Support

Razer blade 14 - 2022 (mercury edition) - ryzen zen 3 6900hx - FTPM stuttering

Hi Razer, Can you kindly advise if there’s any fix regarding this issue? I am getting this very annoying stuttering that happens every now and then while gaming. I’m pretty sure it is related to this amd issue with stuttering and checking with the firmware/bios updater, seems like the mercury edition one has the latest bios already as it is only a little over a month old. This is related to this topic: (https://insider.razer.com/razer-support-45/razer-blade-14-2021-rz09-0370-a-serious-problem-about-intermittent-system-stutter-38929) Kindly advise please how to remove this issue or if I can return it to the reseller, due to this annoying issue with the cpu.

1 year ago

Mattallica75Insider Mini

asked in Razer Support

2019 Razer Blade Stealth Battery Swelling Suspected

The touch pad of my 2019 Razer Blade Stealth has been swelling and i believe it is the battery swelling.

1 year ago

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