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Unanswered questions

15275 Threads
G
gycbfpyktobbiuInsider Mini
asked in Razer Support
не могу оплатить код для THX Spatial Audio

Доброго дня! не могу совершить покупку кода для активации THX Spatial Audio.  нахожусь в Турции. при оформлении покупки не могу выбрать актуальную информацию для оплаты. Вы не обслуживаете Турцию?

0
G
1 year ago
ZAP_ME
ZAP_MEInsider Mini
asked in Systems
Razer Tomahawk Gaming Desktop (RZ42-0365) NUC Replaced with NUC12EDBi9 Now Case Fans Don't Work

Hello All!Recently I replaced the NUC9i9QNB that came with the Razer Tomahawk Gaming Desktop (RZ42-0365) with a new NUC12EDBi9 and everything seemed to go well.  Cyberpunk 2077 never looked better, but I seem to have an issue with case fans.  No matter what I do the BIOS seems to not recognize them.  At one point, I tried setting the BIOS to have them fully on 100% of the time but that didn’t work.  The CPU fan responds to BIOS settings.  The connections on the NUC9 and NUC12 are a bit different but I can’t find what I need to get the fans to work.  Any suggestions?

2
danturk18
1 year ago
A
Anonymous
asked in Razer Support
7.1 Surround "user is registered with a license code, but it was deactivated"

I bought a pair of BlackShark V2 X and when trying to activate the 7.1 Surround software it gives me the error "user is registered with a license code, but it was deactivated". I had a pair of Krakens before, don’t really remember the model, but it is not my first pair of headsets.

0
A
1 year ago
VioletBluepulseguide586
VioletBluepulseguide586Insider Mini
asked in Audio
razer 7.1

Hello guys.so I have a question.if I have an account that i arleady activated 7.1 surround sound for,can I use any other headset without its activation code.I mean,I had a razer kraken x that came with an activation code,but it broke,so I bought a razer black shark v2 x,it didn’t come with an activation code,but I activated 7.1 surround sound using my other headset,so can I use it on the black shark??? 

1
FiszPL
Vanguard
1 year ago
Great_Iskander
Great_IskanderInsider Mini
asked in Razer Support
DotA 2 - Razer Cortex - FPS Counter Missing

Dear Razer Community, Following the latest update of the game DotA 2 (Latest Version: 7.34b - Latest Patch: 2023-08-30), the Razer Cortex - FPS Counter is no longer showing during gameplay. How can I re-enable it back again? Cheers,Great_Iskander

0
Great_Iskander
1 year ago
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NiWhomPingInsider Mini
asked in Razer Support
Razer Naga Trinity Overheating with no use

Razer Naga Trinity worked fine, no overheating first few months. Then Razer software did an update and mouse started ‘overheating’ while just sitting there… meaning I can leave it untouched overnight and uncomfortably hot to use. It’s just a plug-in mouse, no bluetooth. I run two profiles, use the 7-button plate on the side. Driver 10.0.15063.0 2020-08-18, no update available according to windows device manager update driver support.Previously ran a similar steelseries mouse, but got this one as a present and kept it because it has more buttons. But never had overheat or kernel event errors on the steelseries mouse or keyboard. Device manager has noted some Kernel PnP event errors logged, a couple of days after initial install. oem442.inf within the mouhid service, had a problem starting a couple of times. Then a couple of days later msmouse.inf, and then again oem443.inf another few days after that. So that doesn’t sound good. Here’s a copy of the latest one. Log Name:      Microsoft-

0
N
1 year ago
Amidreamein
AmidreameinInsider Mini
asked in Razer Support
Red LED At The Bottom Of My Deathadder V2 Mini But Mouse Itself Isnt Working.

The red LED at the bottom of my Deathadder V2 Mini is on but yet the mouse itself isnt working. No RGB and its not showing up on my PC.

0
Amidreamein
1 year ago
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katherine_ryanInsider Mini
asked in Mobile
Issue with KISHI for iPhone (XBOX) and ARCTECH PRO for Samsung Galaxy S21

I own a KISHI controller for my iPhone (XBOX version), along with an ARCTECH PRO phone case for my Samsung Galaxy S21.KISHI controller and ARCTECH PRO case are designed for specific devices, is there a way to efficiently manage compatibility without constantly reconfiguring the accessories for each device?

1
K
1 year ago
S
sarkis11Insider Mini
asked in Razer Support
authorizasion

Hello i lost my Phone nomeber and not remember back up codes

0
S
1 year ago
DarkGreenboardgeo424
DarkGreenboardgeo424Insider Mini
asked in Razer Support
Razer kishi v1 is not connecting to vivo y16

So recently I bought a new phone, Vivo Y16. It wouldn't connect and I do not know why and what to do. It works fine on my Huawei Y9S but not on my Vivo Y16. I need helpEdit: when I try to charge my phone with the controller mounted. It charges the phone but won't detect the controller

2
DarkGreenboardgeo424
1 year ago
K
KyroRazInsider Mini
asked in Razer Support
Shipping

I payed for express shipping and my package was supposed to be here yesterday or today and I'm getting notified it won't be here for another week. How can I get a refund?

0
K
1 year ago
Kozidis
KozidisInsider Mini
asked in Razer Support
Can't find the acivation code in the product box // KRAKEN X LITE

Hello, i just bought today,  a Kraken X LITE, but there is no any codes to find! Is there any other option to activate the 7,1 Surround Sound 

4
H
1 year ago
M
marchiavelliInsider Mini
asked in Razer Support
Kitsune order stuck in customs for 6 days

Hello is there any reason as to way many of our Razer Kitsune orders have been stuck at customs for a whole week now? A lot of us has paid for expedited shipping... I would just like a reason as to why thousands of dollars worth of product is stuck in Memphis. Before anybody tries to nerd me and say “this is a normal process that will happen 🤓” I don’t give a rat’s ass! I have ordered internationally countless of times. Who messed up? 

2
M
1 year ago
L
lazerinInsider Mini
asked in Razer Support
Unable to update firmware Blade 14 2022

I’m trying to update my Blade 14 to the latest firmware so I can get battery health optimizer.I’m following on this guide: Razer Blade 14" (2022) Firmware Updater | RZ09-0427x However, when I run the firmware updated, it says:“This firmware toold is for use only with Razer Blade 14 and compatible system. The application will now close.” It IS a Razer Blade 14!! Help! I have attached photos. With regards to the guide, I have ensured that Windows Hello and Device encryption are disabled, AMD I2C controller and NVIDIA graphics are also disabled.   

2
L
1 year ago
S
sleekVioletsystem494
asked in Mice and Surfaces
Razer Synapse won't install on iMac OSX Mojave 10.14.6

Synapse was working fine until a couple days ago when it kept freezing. The icon in the menu bar kept pinwheeling. I uninstalled Synapse and when I tried to re-install (v1.87) it keeps giving me errors and won’t install. I’ve restarted my system and zapped PRAM and SMC but nothing has helped. My Razer Naga Chroma is now pretty much useless. It’s a total bummer that Razer barely supports Macs. Can someone please help me get this re-installed? I’ve searched these forums and online and tried doing everything that I’ve found in those forums to no avail.

1
S
1 year ago
E
Eah297Insider Mini
asked in Razer Support
Blackshark V2 Pro mute button not working at all

Hello,  My mute button does not work at all.  I have tried it whilst using pc and also on console.  i have followed the instruction for troubleshooting for mic issues, but the problem is the mute button. I would be grateful if someone could help me

0
E
1 year ago
I
iCrisbyInsider Mini
asked in Audio
Razer Barracuda X 2022 7.1 surround sound not working

So i bought Barracuda X 2022 2 days ago. When i connected it to my laptop and downloaded 7.1 surround sound system it was working fine. The next day when i finally plugged in my mic surround sound suddenly stopped working. Any ideas what might be wrong and how to fix it?

0
I
1 year ago
ProGio07
ProGio07Insider Mini
asked in Razer Support
Payment stuck on pending

I've already opened a ticket for this problem but evidently the indecent support service I'm in front of has forgotten my ticket after 35 hours without getting an answer, I'll expose my problem again: two days ago I bought the thx spatial audio through razer gold, it took the money off my card but the payment is in pending and have not yet received my razer silver and my spatial audio code, this is the third day I haven't received it and haven't gotten a response from your team.  I'm getting impatient. (i'm italian)

2
ProGio07
1 year ago
Amidreamein
AmidreameinInsider Mini
asked in Razer Support
Razer Deathadder V2 Mini stopped working while still plugged into pc.

I was just using my V2 Mini as normal but suddenly stopped working. It was still plugged in to my pc however but wouldnt connect back, The usb port on my pc still works and the usb on the mouse looks fine but it wouldnt connect. 

0
Amidreamein
1 year ago
C
CornanTheIowanInsider Mini
asked in Razer Support
With Naga Pro, can I switch to a program that's already running?

I tried “Launch Program” today, but it launched a new instance of my program.What I really want is more of a “Switch To (or launch if not running) Program”.Can I do that?Thanks!

0
C
1 year ago
U
ulanzaminjeInsider Mini
asked in Razer Support
Razer phone 2 charging port replacement

I'd like to get a quote for charging port replacement. My phone is out of warranty and the port won't connect most of the time Where do I submit a request for repair? 

1
Razer.Aero
1 year ago
radioshareIndigoWeb807
radioshareIndigoWeb807Insider Mini
asked in Razer Support
Razer Barracuda X (2022) dongle not working with Razer Barracuda X

Some time ago my Dongle for my Razer Barracuda X 2021 broke so i went and bought a Razer Barracuda X (2022) dongle: https://www.razer.com/replacement-parts-audio/Razer-Barracuda-Series-USB-Wireless-Transceiver/RC30-03780100-R3M1. I have spent several hours trying to pair them together but to no success.I´ve tried:Headset Pairing Utility for Barracuda X (it got stuck on the pairing part and could not pair when headset was blinking blue lights) The Barracuda X firmware updater And SynapseI´ve tried to look for a 2021 dongle in the shop (which has the usb connector on the middle instead of the 2022´s on the side). Is there anyway to connect the Usb c dongle of the 2022 Barracuda X with the Barracuda X 2021? if not, where might I find a usb c dongle for the 2021 barracuda (not including second hand or third parties) in the official razer shop?

1
Razer.Aero
1 year ago
N
NotBadCarlosInsider Mini
asked in Razer Support
Buyinh a razer product of an site

Hi i bought a razer product of bol.com a site from belgium can i still register it even though i didnt buy it in razer.com?

0
N
1 year ago
C
coolRazzmatazzQUARTZ862Insider Mini
asked in Razer Support
RAZER VIPER ULTIMATE, Scroll click not working! Razer Support Refused to help me!

Hi, half a year ago i bought a new mouse on amazon. After half a year I got a problem with the scroll click, it just stopped working. I wrote to razer support and provided all the information. They said they would try to help, but after 3 days they simply closed my request. And now when I re-enter my serial number on the support site, it tells me that the warranty period has expired. This is my 3rd razer mouse that has had the scroll click fail after a while. I feel like I will never buy another mouse from this brand that refuses to help me with the problem. Also, there is a problem that the mouse makes a strange sound, it was right from the purchase but I didn't pay attention to it, but along with the click problem, I think it's absurd. Where an 80$ mouse is giving me so much discomfortStrange noise video My Case #: 230825-001894

1
Razer.Aero
1 year ago
2
2gay2play2dayInsider Mini
asked in Razer Support
basilisk v3 pro dongle not working

From what the title says im sure razer already knows what's going on, can I get a replacement dongle or something ? Or point me in the direction to buy one... I tried every solution everybody put out there and still nothing. 

1
thinkJADEDarkGunmetal900
1 year ago

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