The Razer Armory

Hi I have a RAZER BLADE 14 2023 - P/N RZ09-0482XWM3-R3W1.I was using it the other day when the screen just went black.  The screen just seems to have died??I have tried turning it off and on and nothing. The laptop turns on and the key illuminate but nothing on the screen.. power light is green and is slowly blinking.I have connected to an external monitor and that works so Laptop seems to be working just the inbuilt screen is black.Could someone please help or have any ideas.Thank you in advance 

I have had these kraken v3 for almost a year. Recently, they have started to BLAST this loud static sound every few hours, it hurts and I have to unplug and replug the headset to make it stop. I have gotten to the warranty send in process and now I’m scared they wont test it for more than 30 minutes to make sure it’s malfunctioning. I want the headset replaced bc the same thing happened to my last pair before they just completely stopped working. 

Barracuda X 2022 headset (RZ04-04430100). My dongle just stopped working one day couple years ago, and it hasn’t bothered me because I just used aux cord for my PS5 remote. but now I have a PC and can’t get the dongle to be recognized. my pc just says, “The last USB device you connected to this computer malfunctioned, and windows does not recognize it.” I’ve tried the Pairing tool and the Firmware update tools a lot…. they won't recognize that I’ve plugged it in, I’ve tried every USB port and USB-C port. My computers windows Is all up to date, drivers are all up to date. 

Hello. You are my last hope at Razer who can help me resolve this issue.I purchased the Razer Kraken V4 Pro headphones on October 22, 2025, and last used them on November 18, 2025. When I turned them on again around November 22–23, I discovered that the microphone had completely stopped working. This seems to have happened right after the most recent Razer software update.I followed all troubleshooting steps provided on your website. I uninstalled and reinstalled the drivers, reinstalled Windows, connected the headset to another computer, and even tested it on an iPhone 14 Pro Max. Unfortunately, the microphone still does not function.I have contacted Razer Support three times, but each time my request was rejected without a clear explanation. I also tried reaching out through Razer’s Facebook support, but received no assistance there either. I simply don’t understand why my case is being dismissed.The microphone stopped working on its own after November

Hola comunidad de Razer. Mientras buscaba información sobre la optimización de gráficos y renderizado para la última actualización en dispositivos móviles, me encontré con una discusión técnica bastante específica sobre la infraestructura de distribución de los archivos del juego.Parece que hay un debate abierto sobre los permisos de acceso público y la configuración de CloudFront para esta versión. Encontré este hilo de soporte en AWS que detalla el problema de los buckets S3:https://repost.aws/questions/QUFlM7O_PLQxi_OJQdBuTQUQ/minecraft-1-21-124-apk-download-public-access-cloudfront-issues-s3Información GeneralEs interesante ver cómo la gestión de archivos en la nube afecta directamente la experiencia en Android. Según lo que leo, la configuración d

Is there a scheduler feature on the Synapse to turn on/off the RBG on all the razer devices at a specific time? I dont turn off my PC ever, so my razer RGB always stays on, and i fear the longetivity of these rgb leds will wear off if i keep it on 24/7.Anyone can chime in if they keep their devices rgb on at all the time? 

I'd like to know if a controller is better than a keyboard for Rocket League.

I've been a razer user since synapse 2. I was overjoyed for synapse 3 to come out, as synpase 2 was terrible, and when I first saw synapse 4 i was again overjoyed. Now, synaose 4 is out and it may as well be malware. Lighting effects don't work half the time, and the most annoying thing: my audio devices. For years, I have had my razer nomo speakers on my desk switched off.  When I want to use them, turn them on, instant speakers, when I'm done turn them off, instant headphones. Now, turning my nomos on, stops my mouse working for about 2 minutes as it refreshed all razer devices, and then takes about 5 mins of turning them on and off before I get sound. If I turn them off to go back to my headphones, synapse gets stuck, refuses to detect any of my devices, so I have to restart my PC. Ditch the project, go back to 3. It worked and was honestly the best peice of "gaming hardware" softwar

Hello everyone!I’ve been struggling to use synapse settings. I was able to use properly before I hard reset my pc, but after the all installation, I am not able to use THX Spatial Audio. In the screenshots, its selected as thx but it doesnt apply at all. It stucked on stereo mode. I also found that my headset registered as speaker not headset, maybe this is causing the issue? I tried removing the app, installing synapse 3, or 4 couple times. I tried repairing it as well. I checked almost every forums, videos to fix it and contacted with support but they couldnt help it at all. I have been trying to fix it for more than 3 weeks now, and I am exhausted. I shared all screenshots that I think necessary. I started think to buy a new headset. I hope I can fix it with your help so I dont have spend more money into this bs.

Fiz uma compra deo headset Kraken V4 mas não recebi nem por e-mail nem na caixa do produto o código de ativação do aplicativo THX Spatial Audio. Tenho todos o documento de compra do produto (nota fiscal) e manual que acompanha a caixa caso precisem.

Hi,Where can I find replacement ear cushions for my Blackshark V2 Pro headset? There isn’t any options for that model here https://www.razer.com/shop/replacement-parts/replacement-parts-audio and only the Kraken one is available anyway (I hate faux-leather ear cushions)!

I just bought the viper v3 pro and i’m noticing that it feels scratchy when sliding it around that mousepad. I’m also seeing that the mouse feet on all reviews are pure white while mine looks off white pinkish color, i’m not really sure if it’s only me or some people have had this issue before. Any help is appreciated:) 

I love the idea of the interchangeable ears since I always see razer do the kitty ears but the idea of having bear ears like a panda (my favourite animal) was adorable until I saw they were wired and I like to walk around and not have my wires all tangled and folded weirdly, so I'd love if you'd make another version of the kraken kitty v2 bluetooth but with interchangeable ears!

Hi There - never been a Gamer, BUT I have discovered the Razer World in the needs of my work and passion.Using Naga Pro + Tartarus Pro for mainly 3D Drawings but also a bit of 2D.Combined with simple LISPs and well managed Razer Macros - the power of AutoCAD users can grow.Lets gather up end explore the possibilities. I will start : What I set (for 2 years already) in theNaga Pro:Move Copy Rotate 3D > Rotate Mirror 3D > Mirror UCS VPOINT ISOLATE HIDEOBJECTS MEASUREGEOM ENTER ESC SAVE UNDO REDONaga Pro + Hypershift:UCS UNISOLATE “90” - after rotate “180” - after rotate 1000 - after move 2000 - after move 3000 - after move and a bunch of my Plug-in command

Does anybody have problems with the mousepad? Sometimes it works and sometimes it doesnt, completely random imo. Ive seen multiple complaints online but no fixes. Is there any fix to this? 

Hi all,I recently got this headset, and it sounds pretty good out of the box. On the other hand, I feel like a lot more could be achieved with a little tweaking in the EQ settings. Has anyone experimented with any custom presets yet, and do you have any suggestions?Thanks and happy gaming! :D

Dear Razer Gold Support Team,I am urgently requesting account recovery assistance. I am locked out of my Razer Gold account and cannot access my balance of 23 Razer Gold.Problem: I switched from a physical SIM to an eSIM and am no longer receiving 2-Step Authentication (2FA) SMS codes. I also do not have my backup codes.Action Required: I explicitly require you to bypass or immediately remove the old phone number linked to my 2FA so I can log in and secure my funds. Please proceed with verifying my account using my registered email address.Account Verification Details:• Email: bilalshekh123456789@gmail.com• Full Name: RaunakI Love• DOB: May 25, 1997• Inaccessible Phone No.: [30780299]• Balance: 23 Razer Gold

This happened yesterday and until now. I have submitted a ticket and no response has been given yet. Urgently seeking help. 

helloi didint recive order 122H0N2W1UF1B4AB2CA71 check it please

Hello, I recently purchased the 11 port dock from razer since it was on sale and I was tired of constantly plugging stuff in when I am done taking my laptop to classes. The dock works fine on my old laptop ( omen 15 2020) but it doesnt work at all on my new laptop (tuf f16 2025). Has anyone else had a similar problem? maybe the dock only works on the first laptop it connects too? or maybe this is a hardware problem, any help appreiciated. 

Hello, I recently purchased the 11 port dock from razer since it was on sale and I was tired of constantly plugging stuff in when I am done taking my laptop to classes. The dock works fine on my old laptop ( omen 15 2020) but it doesnt work at all on my new laptop (tuf f16 2025). Has anyone else had a similar problem? maybe the dock only works on the first laptop it connects too? or maybe this is a hardware problem, any help appreiciated. 

I just ordered Razer BlackShark V2 Pro (Xbox Licensed) - Wireless Console Esports Headset - White - FRML Packaging and the item has arrived but I want to charge the battery but the cable I received is USB male to Type C female and the headphones are Type C female so how can I charge them?