The Razer Armory

Are the sides of the new Phantom White Basilisk V3 Pro 35k still rubber, or have they moved to plastic? I've had the rubber fail on both a Basilisk Ultimate and now a V3 Pro, so hoping they've moved to something a bit more durable. 

Anyone else having issues? It was working a couple days ago. Just stopped all of a sudden, compared to others saying that Synapse 4 NEVER recognized their Raptor monitor.

When I run the Surround Sound Installer, it just shows “Server access unavailable”. My connection has no problem, I have tried wifi, hotspot and lan cable.

Where can I buy replacement keys? What 3rd party is key set is the best?Any options with the M1-M5 keys? The fact that razer doesnt sell them in which they can easily capitalize on is atrocious. Besides the fact that they should be shipped out with PBT keys in the first place with the premium price we pay with razer products whom always wanted to be the apple of the gaming pc industry.   

Hey Insiders — I’m curious about your decision-making process when it comes to Razer gear. For example: At what point do you feel a gaming mouse or headset is “done” and should be replaced or upgraded? What signs make you think it’s worth sticking with a device (repairing, updating firmware, replacing parts) instead of buying new? Are there specific models or scenarios where you felt your expectations weren’t met, and you decided to just move on rather than wait for support or fixes? Would love to hear your real-world experiences, how long you kept your gear, what made you finally pull the trigger, and any advice you’d give to someone wondering whether to hold out or upgrade.

Hello,I’m experiencing a connectivity issue with my Razer BlackShark V3 X HyperSpeed headset.When I switch the headset to Bluetooth mode, it connects to my Bluetooth device normally.  However, even after I turn off Bluetooth on that device, the headset **does not switch back to the 2.4 GHz dongle connection** — it stays stuck in Bluetooth mode, constantly searching for a Bluetooth device instead of reconnecting to my PC.The only way to reconnect it to the dongle is by **plugging the headset into my PC with the USB-C charging cable**, waiting a few seconds, and then unplugging it.  After doing this, it connects properly to the dongle and works perfectly.  If I power it off and on again, it continues to connect to the dongle with no problem.  But once I use Bluetooth mode again, the issue repeats — the headset won’t detect the dongle automatically until I do the cable trick again.Since the BlackShark V3 X HyperSpeed has **no physical button to manually switch between Bluetooth and dongle

Just got my new headset today but it seems to not have given me a activation code for the 7.1 audio so i tried to request one but it says already registered, and in case I don’t get the code is the headset not going to have normal surround audio? BTW I bought it from NOON KSA

Hi, I have a Razer Blade 15 Advanced (2020) with RTX 2080 Super Max-Q. BIOS version 1.06, running with the original 230W adapter, but without the internal battery (AC-only). The GPU is power-limited to ~80–86W (1100 MHz) even in Synapse “Custom – High Performance” mode. I’ve already updated BIOS/EC, performed EC reset, and confirmed stable CPU boost. Could you please provide the EC firmware for No-Battery configuration that unlocks the full 100W TGP for this model? Serial Number: BY2023M01100380 Thanks a lot in advance! — Martin

Hi, since one week I have very poor quality of sound on my blackshark v2 pro 2023. I hade no changes. Probebly only windows update.Before it worked porfectly well, but since one week the quality is very bad. Just like in other comments. The bass is nealy gone while gaming to compare with one week before. Please help.

So, I bought blackshark v2 x headphones and wanted to activate 7.1 and register my product, but the system says that my product has already been registered. I didn't do it. Is there anything I can do about it or get help?

Are you guys ever going to fix your controller? We go through your steps and it still doesn’t work. I very unsatisfied with this product. I’m on my second one that you replaced and still disconnecting in wireless mode, unreal… for over $300 I’d expect better. Don’t think I’ll ever purchase anything Razer again because of you poor service and not being able to fix your product. DO NOT BUY.. Brutal 

Hello again! So, the second one, exact same error. I have had this happen yet again identically since a month after I got it as replacement for my first one but haven't had the energy to reach out for help again.It's so weird, I can play for 4 hours, thrn it suddenly starts disconnecting and becoming extremely sensitive to the dlightest movement.I have never in my life taken this much care in cable management and have eliminated any and all "tugs/yanks"  on the cable. It's so obviously a product flaw as I haven't heard anyone NOT getting this. Latest example: "literally 5 minutes ago my friend sent a party invite, from that moment and until I had joined the party the controller disconnected _6_ TIMES. That's in a  <30 seconds time lapse. Twice I had to unplug/replug the cable or it would not Power On at all (power surge? poor shielding in the contact area?).It has literally ruined Coop Sessions, Boss fights, PvP Duels and my desire to ever use a controller again or a console has alm

Hi community i recently bought a blade 16 from Razer.com Australia and the price was $7199, after order was placed I noticed there is an option down there says "buy from local retailer", i clicked in and the same model cost $380 cheaper, is there anyway I could do a price match from Razer.com? Much thanks!

Hello, I have a Razer Blade 14 2023, the space bar key has been having problems for months regarding that it only works when it wants, I followed the recommended solutions in a post I made to which they responded, currently I have not been able to solve anything but because I cannot be without a computer at this moment what I did was assign the space bar to the "right alt" key, a few weeks ago I updated the computer and the "f4" and "~" keys changed colors to the preselected ones, normally I have the keyboard in "Static" rgb configuration in white but these keys appear yellow, when I apply other rgb configurations these keys turn other colors, I would like to know if you can give me some advice or help me solve these problems, thank you.

Hi, i bought barracuda x model(2022 i guess) and on pc or android i can easly pair it with my devices since razer audio application can see my headphone but cannot connect it.I tried with iphone and application didnt fail, i think its about software stuff, meanwhile im using Poco X7 pro. When i try to pair my headphone it says unable to find device but  in application i can see it its ready to pair! I deffinitely need help. Thanks in advance.

everytime i turn on my computer the rgb on the mouse turns off. I know the rgb on the mouse works fine because if the computer is off then its on but when i log in it turns off i tried disabling dynamic lighting and it didn’t do anything and i also tried reinstalling the mouse drivers by deleting them idk how to fix it

Hello My Razer BlackWidow X Tournament Edition Chroma is stucked as Razer bootloaderIm not able to find the firmware on Razer website, like with the newer keyboardsCan someone please help 

I’ve read quite a bit about the Xbox Cloud gaming “press to start”error when using controller with Cloud games.Essentially just before the game finishes loading there is a button displayed saying press to start.  This button doesn’t respond to controller or touch on the ipad, which makes the game unplayable.Uninstalling Nexus seems to resolve the issue but then I lose the benefit of Nexus for controller config and other game launching etc.

Any idea how to add xbox cloud gaming titles in Nexus, I’m not talking about xbox remote play but native Xbox cloud gaming on ipad Pro M4.  Link just fails when added.

Hi i have this pair of some version of Razer hypersense headset (cant remember which one) it has the option to remove the mic from the headset and is also wireless with one of Razers USB’s but it wont connect and google isnt of anyhelp at all! They all say to ”just go into sound settings and choose it” but its not there and its not findable through bluetooth or any of the other wireless connections. I have razer synapse and they arent showing up there either? 

Hello,  I would like to ask if there are any upcoming drops or restock plans for the Razer Viper Mini Signature Edition (White).  I missed the last drop on June 21, 2025, and I’d like to know if there will be another drop in November or sometime soon.  Or has the product been completely discontinued?  Thank you!

My blackshark v2 X was working just fine until i updated my pc to windows 11, i could not fix it no matter what i tried, today i went back to windows 10 and it still does not work.i tried uninstalling my drivers and installing again i just dont know what to do, pls help 

Recently bought a Razer DeathAdder which maybe 1 in 100 clicks, minimises all windows and takes me to my desktop. Extreemely annoying on FPS games. Anyone ever seen this before? Probably just gonna buy a new mouse, but seriously wtf ?