Audio

Hi everyone,I am experiencing a persistent issue with the USB dongle for my Razer BlackShark V2 HyperSpeed. The headset itself seems fine, but the USB transceiver is constantly malfunctioning on my Windows desktop.The Issue: When I plug in the dongle, Windows Device Manager does not recognize it properly. It shows up under Universal Serial Bus controllers as: "Unknown USB Device (Device Descriptor Request Failed)" "Unknown USB Device (Configuration Descriptor Request Failed)" "Unknown USB Device (Set Address Failed)" The device status shows Code 43 ("Windows has stopped this device because it has reported problems").Symptoms: The dongle is not detected by Razer Synapse or the Razer Firmware Updater tool (the tool asks me to connect the d

I could see a detachable mic for Razer Barracuda X Chroma edition. Does the headset have an inbuilt mic as well and i can use the detached mic only when i need ? If so is the quality of built in mic good for making calls ?

Every time I load Synapse 4 and try to mute my headset it turns on the sidetone and blocks the mics input completely until i turn of my computer or the headset. This doesnt happen with Synapse 4 closed.

Well I've bought kraken v3 pro a few months ago and I need eq settings that are good for everyday use. Listening to music (classical and pop), chatting on discord, gaming, etc.I have tried to find something that would work out for me but my attempt was unsuccessful. I would also like some tips for mic settings on the headset. Thanks in advance.

Greetings!Few days ago bought device RAZER BLACKSHARK v2 X. But when i tried toregister product, system told that product alredy registered. Can you check it please? Contact me please, so I can show bill and serial number 

I purchased the blackshark v2x recently the 7.1 surround sound worked fine but whenever i restart my laptop the surround sound output gives out 0 audio whereas other outputs work fine,even reinstalling works only until the restart takes place,please help me.

Hi everyone!I really like my Razer BlackShark V3 Pro headset but I have a few issues sadly that I can not fix. - When there is no audio playing for a few minutes, the audio then played in ‘faded-in’. This is very annoying it basically mutes shot notification and short voice chat moments. I can't find to turn this off anywhere.- The headset stops audio all together sometimes, it still shows in Windows and is playing but no sound. Reconnecting the dongle or powering the headset on and off again fixes this. - Synapse tells me to update the firmware yet I already upgraded to the version that is listed on the website from August 1st 2025. 

Is there a way to turn of the ‘’delay’’ audio tune in?for example watching movie and rewind or going forward the audio takes 3 sec before its back to normal.

I’ve been using my razer ripsaw capture card and I noticed that on several games characters in the game don’t have sound or are very faint. I’ve made sure everything was set up correctly. I can hear all other sounds however no voices. Any idea as to what to do next would be awesome. I’ve tried un plugging and re plugging and even switched out HDMI cord to see if that works and no luck either. 

Barracuda X 2022 headset (RZ04-04430100). My dongle just stopped working one day couple years ago, and it hasn’t bothered me because I just used aux cord for my PS5 remote. but now I have a PC and can’t get the dongle to be recognized. my pc just says, “The last USB device you connected to this computer malfunctioned, and windows does not recognize it.” I’ve tried the Pairing tool and the Firmware update tools a lot…. they won't recognize that I’ve plugged it in, I’ve tried every USB port and USB-C port. My computers windows Is all up to date, drivers are all up to date. 

Hello. You are my last hope at Razer who can help me resolve this issue.I purchased the Razer Kraken V4 Pro headphones on October 22, 2025, and last used them on November 18, 2025. When I turned them on again around November 22–23, I discovered that the microphone had completely stopped working. This seems to have happened right after the most recent Razer software update.I followed all troubleshooting steps provided on your website. I uninstalled and reinstalled the drivers, reinstalled Windows, connected the headset to another computer, and even tested it on an iPhone 14 Pro Max. Unfortunately, the microphone still does not function.I have contacted Razer Support three times, but each time my request was rejected without a clear explanation. I also tried reaching out through Razer’s Facebook support, but received no assistance there either. I simply don’t understand why my case is being dismissed.The microphone stopped working on its own after November

Hello everyone!I’ve been struggling to use synapse settings. I was able to use properly before I hard reset my pc, but after the all installation, I am not able to use THX Spatial Audio. In the screenshots, its selected as thx but it doesnt apply at all. It stucked on stereo mode. I also found that my headset registered as speaker not headset, maybe this is causing the issue? I tried removing the app, installing synapse 3, or 4 couple times. I tried repairing it as well. I checked almost every forums, videos to fix it and contacted with support but they couldnt help it at all. I have been trying to fix it for more than 3 weeks now, and I am exhausted. I shared all screenshots that I think necessary. I started think to buy a new headset. I hope I can fix it with your help so I dont have spend more money into this bs.

Fiz uma compra deo headset Kraken V4 mas não recebi nem por e-mail nem na caixa do produto o código de ativação do aplicativo THX Spatial Audio. Tenho todos o documento de compra do produto (nota fiscal) e manual que acompanha a caixa caso precisem.

Hi,Where can I find replacement ear cushions for my Blackshark V2 Pro headset? There isn’t any options for that model here https://www.razer.com/shop/replacement-parts/replacement-parts-audio and only the Kraken one is available anyway (I hate faux-leather ear cushions)!

I just ordered Razer BlackShark V2 Pro (Xbox Licensed) - Wireless Console Esports Headset - White - FRML Packaging and the item has arrived but I want to charge the battery but the cable I received is USB male to Type C female and the headphones are Type C female so how can I charge them?

Just recived my razer kraken v4 wireless headphones.  This is my 3d razer product.  And it is for the first time as they are not working from the box. Left ear is dead. I loaded the newest version of synapse, tryed without it. Updated Software. Tryeed to connect with cable and via Bluetooth. Connected to my pc, phone and tablet - same result. Left ear still dead. For a schort time it tryed to make some noise, but now still no any sound. So i am thinking it is the Programm failure. Is it possible to do something?  Or it is better Solution to send them back to the seller and to buy something else?

Where can I add proof of purchase that I found AFTER already registering my KRAKEN X lite?Can I upload somewhere in these forums?

I want to connect Blackshark v3 headset to MacBook (and smartphone) that doesn't have USB type A, so I want to know detailed requirements for USB cables and adapters. Below are what I need.- usb type c to type c cable for the 2.4G USB dongle- USB A to C adapter to convert the USB cable (A and C) shipped with the headsetAs you know USB cable price varies with capabilities.- USB 2 or USB 3- USB 3 gen 1 or gen 2- USB PD for power chargingSo what will be adequate for this use case?- for dongle, I guess USB 3 gen 2 without PD is ok, but wonder if gen 1 is enough- for wire cable, which also charges the headset, maybe USB 3 gen 1 without PD is enough?I searched the user guide and specifications but couldn't get the answer. Any help is appreciated.Thank you very much. 

I purchased the Razer BlackShark V2 Pro wireless headset in March 2023. It is out of warranty, so I wasn’t able to get support on the official website, so I am hoping that someone has some suggestions. My microphone has been misplaced and I am looking for a replacement (either an official part or a compatible, quality alternative). I did not see a replacement part available on the website and I have only seen mics of questionable quality on amazon. I am surprised by the fact that there appears to be no product support at all after 2 years. I understand that replacements and repairs would not be not covered, but the fact that I can’t even request a replacement part at my own expense is insane on Razer’s website. Thank you to anyone who can point me in the right direction!

Hello, I would like to redeem my 7.1 audio code for my Blackshark v2 headphones On another account, I don't mind if I have to remove my headphones from the first account; I just want to redeem the 7.1 audio on the other account. I hope you can help me, thank you!

Hello Razer Team,I'm new here and excited to begin this journey with you. However, I'm facing an issue while activating my BlackShark V2 X headphones. I keep receiving a message stating: "This product is already registered. If you did not register it, please contact Razer Support."Could you please reach out to me so I can provide the necessary information and documents? I’d appreciate your assistance.Thank you in advance for your support! 🙏🏻