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I keep trying to update the firmware on the blackshark v3 pro headset but it just doesn’t work. It keeps timing out during the reset. The dongle updated successfully first try.Im trying to do this because the headset was bugging out, going all robotic or just straight up not sending audio anymore (required power off and on again) randomly. I was hoping a firmware update would help, but i can’t even do that. and now after updating the dongle and the headset not updating i cant get any audio using wireless. i can only get wired audio

Hey everyone! Just wanted to share a quick feedback about the Razer Basilisk V3.​Honestly, it's been an amazing mouse so far. My absolute favorite features are:​The button layout: Having so many customizable buttons right at my fingertips makes a huge difference.​The DPI Clutch / On-the-fly DPI shift: Changing the DPI instantly with a single button is a total game-changer, especially during intense clutch moments in games where I need precise aiming.​Razer really nailed it with this design! Good luck to everyone in this month's drawing! 🐍💚

I want Reset 2FA and Change to a new mobile number because Lost Access to old mobile number. I just Reload my balance. But when I wanted to use it, it asked for 2FA sent to my old number. So now I can't use that balance because of the 2FA requirement. I forgot that using it requires 2FA, since it's been a while.

Hello Razer Support,I am experiencing an issue with my Razer Iskur chair (Model No.: RZ38-0277) [*removed by moderator]. Over time, the seat base has tilted downwards on the right-hand side by itself.The seat is now noticeably uneven, with the right side sitting lower than the left side. I did not intentionally adjust or modify anything that could have caused this. The problem appeared on its own during normal use.This makes the seating position uncomfortable and gives the feeling of constantly sitting at an angle.Could you please advise what might be causing this issue and whether a component of the chair, such as the seat base or tilt mechanism, may be defective?I can provide photos or videos showing the uneven position of the seat if required.Unfortunately, I purchased the chair second-hand from a private seller and I understand that it is no longer covered by warranty. However, I would be more than willing to purchase and replace any defective component myself if the required spare

I can’t buy a Saudi PlayStation Store card. It shows as unavailable. I’ve tried for 3 days. Please check. Screenshot attached.  

I have a Razer Blade Advanced 2022 with an RTX 3080 Ti and an i7 12800 HX. Besides the temperature and bottleneck issues it's experiencing, I've always used it outdoors with a Power Deliver charger with 100W, but in a few weeks ago the notebook It started shutting down even when the battery was charged, and it doesn't turn off when I plug it into the 100W charger.It only turns on when I plug it into the original power source. If anyone knows how to solve this and the temperature problem, I would be eternally grateful.

Dear Support, since the last update from Win 11 the key 20 is not working anymore.In the Synapse i can see below all keys on Tartarus : This assignment requires Razer Synapse.But I am in Razer Synapse….. But all keys are still working exept key 20.I assigned SPACE to key 20. But with other assignments, problem on key 20 is still the same.It is NOT a Hardware defect! I deinstalled already Synapse and installed it again, but the problem is still the same. So the question iswhy does the message appears? How to reactivate key 20Regards, Markus  

Hi,I would like to know how long is the warranty for Razer Blackwidow V4 Pro Yellow switch Keyboard, purchased in JB-HiFi AustraliaKind Regards 

Dear Sir/Madam, I recently purchased a Razer DeathAdder Essential White Edition mouse, and I would like to ask you to verify whether this product is a genuine Razer product. Product / Serial Number: XXXXXXXXXXXXXXXXX This is my second mouse. Unfortunately, my first product was not genuine. I contacted Razer Support previously, and you confirmed that the first product was not authentic, so I returned it. Because I do not want to experience the same problem with my second product, I wanted to contact you immediately and make sure that this mouse is an authentic Razer product. Could you please verify the authenticity of this product using the serial number above? If you need any additional information, photos, or proof of purchase, I would be happy to provide them. Thank you very much for your assistance. Kind regards,Pınar

I activated my code one year ago and it was working without any problems. Now 7.1 sound stopped working and after I reinstalled razer sound application they are saying that I never activated any code. I don't have my box or code anymore because as I said it was one year ago when I bought headphones from the store and activated the code. I have Blackshark V2 headphones.. Pls help

Hello Razer Support Team,I live in Turkey and recently purchased a Razer BlackShark V3 X headset. I did not receive a THX Spatial Audio activation code inside the box.Furthermore, purchasing the THX Spatial Audio software directly is not supported/available in my region (Turkey). Therefore, I am unable to obtain a license on my own.Could you please assist me in providing an activation code for my registered device? I can provide my proof of purchase (invoice) and the product serial number upon request.Thank you for your assistance.Best regards,

O RAZER SYNPSE 4 NÃO ESTA RECONHECENDO MEU DEATHADDER ESSENTIAL RZ01-03850 JA TENTEI DE TUDO E NÃO OBTIVE SUCESSO 

Hello, recently around february i bought a razor viper v3 pro and ever since then the battery stays at 0 for a long period of time, then goes to 73 and then 93 . when i unplug it to use it the battery lasts only for a good 10-20 minutes before it dies. i do not know what is causing this issue. if anyone has or had the same problem please give suggestions.

​Hey Insiders! Just wanted to share some quick thoughts about the Razer BlackShark V2 headset.​It’s been an absolute blast using them. My favorite things about this headset:​Insane Comfort: The FlowKnit memory foam ear cushions are super breathable and lightweight. I can play for hours without any discomfort.​Pinpoint Audio: The TriForce 50mm drivers give amazing audio clarity. Hearing footsteps in FPS games has never been this accurate.​Clear Mic: My teammates can hear me loud and clear without any background noise.​Razer did an awesome job with the BlackShark lineup! 🎧💚

Assistance Required: Activation Issue for Razer BlackShark V2 with USB Sound CardHi Razer Support Team,I am writing to request assistance with activating the 7.1 Surround Sound / THX Spatial Audio for my Razer BlackShark V2 headset with USB Dongle.Here are the details of my situation: When I first plugged in the USB dongle, Windows recognized it, but the software installation was interrupted. I later manually downloaded the software from the official Razer website and installed the 7.1 Surround Sound app. The application is now asking for a 20-character activation code. However, I did not receive any activation code via email upon product registration, and the connected USB dongle is not automatically activating the license/features as expected. Here are my product details for verification: Serial Number (S/N): 862423D13202136 Model Number (M/N): RZ04-03230100-R3M1 Could you please verify my registration and assist me in activating the software features or issue a 20-character ac

Hello, I am a user of Razer Naga Pro RZ01-03420100. I have started experiencing an issue with double-clicking on the scroll wheel button. How can I resolve this problem?

If you attended Gamescom in Köln and were lucky enough to attend the Xbox Fanfest event, then the XBOX FanFest Team sent you a code and link to use to receive the Razer Hammerhead V3 X HyperSpeed for XBOX.The code and link need to be used between September 23, 2026, at 00:00 UTC and October 16, 2026, at 11:59 PM UTC.But here is the problem. The link takes you to the US site. And if you follow the instructions, you can not input a German address… because it is on the US website.Why offer this promo if you can not even order it for Germany?????But this is not the first problem with Fanfest in Germany. It seems there are other issues as well.Hopefully either someone from the XBOX FanFest team or someone from Razer can sort this out. 

Hello guys! I just bought the Razer blackshark v2 pro 2023 and I wonder what is the best EQ for Rpg/mmorpg games. I play world of warcraft so im trying to hear everything suck the environmen, the spells, everything! Any suggestion for EQ this amazing headphones for this game, thank you so much!

I have had this controller for 2 months now and it suddenly stopped staying connected to my pc. I have tried different cables in different ports on my pc with no success. Wireless dongle also does not stay connected. It works for less than a minute, at most. I have never been rough with this controller. What could possibly be causing this?

I downloaded Razer Synapse 4 from the official Razer website. It only opens right after the installation succeeds. Once I finish adjusting the settings and close the window, I can’t open it again.Also, it isn’t running in the background on my computer. The only way to get back in is to re-download it.

I try to Purchase but upon checkout there a warning that my location is not suitable for my Purchase so i try to open it with my friend in the Philippine and still the same Warning. How can i fix it?

Hey all,I am having the following problem on all keys.When I press the key halfway (like 2mm) - it’s registered as if it’s fully pressed down (the max 4mm), basically making the rest of the move a dead move, rapid trigger does not work properly because of it.I tried everything, reinstalling Synapse (I know how to properly clear all logs and everything), tried different device, tried a device without Synapse. It’s always like that.Even the keyboard’s onboard LEDs also show the same behavior, anyone found a fix, please help me...

I brought the keyboard last year in June, is it  not2 years warranty? Says my product is not register. I register my product and even uploaded the proof of purchase. The AI bot keep going round and round. How do I file a claim?

Hi Razer Support,I have unfortunately lost the original HyperPolling wireless dongle for my Razer Viper V3 Pro.I understand that this specific mouse requires its own dedicated original receiver and does not pair with the standard standalone HyperPolling dongles sold in retail stores.Could you please assist me in getting or purchasing a replacement wireless dongle for my mouse? Here are the details of my device:Product Name: Razer Viper V3 ProPlease let me know how we can proceed with the replacement and what the next steps are.Best regards,

aI’m currently using the Razer BlackShark V3 X HyperSpeed, and I’ve been really enjoying the headset overall. One feature I’ve found myself missing, however, is a convenient touch-based control system for media and audio functions.I’d like to suggest introducing a capacitive touch surface integrated into the Razer logo on the earcups of future BlackShark headsets. The logo could retain its existing appearance while also functioning as an intuitive touch interface.For example:- Single tap → Play/Pause- Double tap → Next track- Triple tap → Previous track- Swipe up/down → Volume control- Touch and hold → Customizable actionThese gestures could be fully configurable through Razer Synapse, allowing users to assign different functions or disable touch controls entirely. An accidental-touch prevention system could also be implemented to avoid unintended inputs while gaming or adjusting the headset.I particularly think this would be valuable for music listening. When I’m using my BlackShark V