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i connected usb to my pc and install synapse4. but it keep saying that my device is sleep mode. i tried my device update and connect usb to anther port but all of my effort did not work at all. what should i do? sorry my English. 

I recently received a new Barracuda X Chroma headset at the beginning of september, headset worked fine for a while but then randomly it started crackling and popping, constantly, doesnt matter what I do. I tried different cables, different usb ports, tried different combinations of new cables with the usb-c adapter, I tried moving the dongle further away from my other wireless receivers, it does it all the time and its infuriating. I dont know if this headset is defective or what, I tried updating the firmware, I updated synapse, I even tried running it without synapse and uninstalled it. Still does it no matter what, and I am at the point where Id rather just buy a different headset than deal with this anymore. If anyone knows what the hell is going on with this id love some advice, and yes it does it on another PC, doesnt matter what PC its connected to, the only time I can get it to work without the crackling and popping is when its connected to bluetooth on my phone. Then it works

Hi there, I’ve really enjoyed my Razer Blade (RZ09-0409) since getting it in 2021 however like other posts before me, my battery has begun to bloat and am looking to replace the battery. However  I am finding it difficult to source online. I believe the battery I need is RC30-0367 based on my research. Do you have a battery I can purchase for this machine? Best,Danny

 I've been experiencing a strange issue with my Viper V4 Pro and I'm wondering if anyone else has seen something similar.The problemAfter moving the mouse and then leaving it completely still, there seems to be a 5-10% chance that the mouse enters some kind of bugged state.Once it happens:The wireless dongle never goes to sleep. Windows thinks there is constant activity, so the monitor never turns off automatically. If I'm watching a fullscreen video with the cursor hidden, the cursor pops up every few seconds. The issue persists indefinitely until I move the mouse again.Interestingly, if the bug does NOT occur after I stop moving the mouse, everything works normally and the mouse can stay idle for hours without triggering it.Reproduction patternEvery "move → stop" cycle is basically a new attempt:Move the mouse. Stop moving. About 90-95% of the time everything is normal. About 5-10% of the time the mouse enters this weird state. Once it enters the state, it remains there forever until

Hello Razer Support,I own a Razer Blade 15 Advanced Model Mid 2021 (RZ09-0409), and unfortunately the battery has started swelling. I’ve really enjoyed the machine and would love to keep using it.I would like to know if you still offer an official replacement battery for this specific model, or if it is possible to purchase the compatible battery directly from Razer.From my research, I believe the original battery model is RC30-0367, but I would like to confirm the exact compatible battery with you before purchasing.Could you please let me know: If the replacement battery is available The price and shipping options  Thank you so much!

I am having a serious issue with a $250.00 keyboard. Have the whole lineup Mouse, keyboard  and Kiyo Pro Ultra, I cannot even Stream its so bad. I have been gaming for 30 years never ran across something like this. I have tried on multiple games; so i delete Razer Synapse 4, all files on computer, and on Razer.com Privacy cloud saves.When I hold down W to run forward and then hit keys 3 or 4 my character stops dead when walking and/or running. I have tried everything except crying on this page like I am not but I have SO MUCH INVESTED in this setup. Ran it through ai programs too  and in the end nothing. Software is set in stone so cannot go back to an older version as it is flashed to this new device. HELP HELP AND HELP PLEASE.Reddit and other places massive players are having similar keyboard issues like me to NO AVAIL. Sincerely, www.grandpathegoat.com

Generally the Leviathan V2 will encounter this detection problem if there is an interruption in power delivery when it’s powered on, I tested this to be true by unplugging it from the wall while its turned on and connected to my pc.Make sure that your plugging the leviathan directly to the wall and not in an extension cable to help avoid this issue from happening randomly.But if it occurs, I found one replicable way to fix the the issue:Press + and - volume buttons and  the power button together until it powers off to perform a hard reset. Unplug all cables (Typically; Power, USB C and Subwoofer) Hold the power button briefly to drain power (you may see a slight power flash in the RGB) Plug only the power back in, turn it on and test the source switch button (furthest left button), if it freely switches from green to blue then your good to go. If it does not, repeat the steps until it does, it takes me usually around 10 attempts until it starts working again with some outliers.

I have had my Leviathan V2 Pro for awhile and occasionally had an issue where the source couldn’t be changed from USB to Bluetooth/vice versa but hard resetting, unplugging cables, holding power button to drain the battery would work after a few attempts but I have just tried that no less than 30 times and I still can’t change source/connect to my PC. I have tried different cables and everything; no go. I need help figuring out how to get this thing back to functioning.

is Razer Headset Case compatible with BlackSchark v3 Pro

Moved to a new city and lost the wireless dongle for Razer BlackShark V2 Pro in the process. I can't get in touch with support and Razer does not have a replacement listed on their website for purchase. Is there anything I can do?

Hello,Using Blackshark V3, when playing CPU/GPU demanding games like battlefield 2042 or Pragmata, thought games launch normally up to the main screen, after some time in-game or a random loading (ex. In-game death screen), I will suddenly either loose all sound on them or get a fail of all usb peripheral and ports except built in keyboard and touchpad, all these being followed by total system crash and automatic restart. This is happening nearly every time and only when the headset is connected. Games such as Minecraft work normally.  From the day I got the Blackshark V3 I kept getting problems, such as synapse 4 macro module interfering with my aula f75 wireless keyboard input. Ended up deleting macro module, disabling synapse 4 from startup apps (as it uses too much ram) and disabling all razer background services.  Hardware details:Blackshark V3 (received on 2/10/2026)Windows 11Dell G15RTX 4060 8GBIntel i7-13650hx16GB Ram 

Hello, Someone has a clue then the Firmware will released on the website?  Read many post about fried mouses… my old one got fried too and my new one is start lagging again… had to uninstall synapse so I could use it normaly without the flicks & lags…  

Using Blackshark V3, when playing CPU/GPU demanding games like battlefield 2042 or Pragmata, thought games launch normally on main screen, after some time in-game or a random loading (ex. In-game death screen), I will suddenly either loose all sound on them or get a fail of all usb peripheral and ports except built in keyboard and touchpad, all these being followed by total system crash and automatic restart. This is happening nearly every time and only when the headset is connected. With games such as Minecraft or if im playing with a different headset (blackshark V2 X) everything works normally.  From the day I got the Blackshark V3 I kept facing problems, such as synapse 4 macro module interfering with my aula f75 wireless keyboard input. Ended up deleting macro module, disabling synapse 4 from startup apps (as it uses too much ram) and disabling all razer background services.  Hardware details:Blackshark V3 (received on 2/10/2026)Dell G15RTX 4060 8GBIntel i7-13650hx16GB Ram  

Hello Razer Support Team,I am experiencing a critical issue with my BlackShark V3 headset following the latest firmware update. I have been trying to resolve this for hours without success.The Problem: The headset works perfectly via Bluetooth on my phone, which confirms the hardware is functional. On PC, the dongle is detected by Windows and Razer Synapse. In Windows Sound Settings, I can see the green audio bars moving, but there is absolutely no sound reaching the headset speakers and the microphone is not picking up any voice. I am hearing unusual "beep... beep-beep... beep" sequences when turning on the headset while connected to the dongle. What I Have Already Tried: Used the Razer Pairing Utility; it says "Pairing Successful," but the issue persists. Tried standard Firmware Updater v1.3.0, but it says the device is already up to date and won't allow a re-flash. Completely reinstalled Razer Synapse and performed a clean driver wipe in Device Manager. Tested on differe

Hi, i am unable to disable auto-updates. In the old razer snypase, there was a setting for me to disable this, however, in this new razer synapse 4, I am unable to do so. When I open the settings, there is no option for me to disable auto updates. I have attached a screenshot below  

Device / software- Razer Pro Click V2 Vertical Edition (PID 0x00C7 / productId 199)- Razer Synapse 4.0.827 (RazerAppEngine app-4.0.827), Windows 11 Home 24H2 (build 26200)ProblemMy mouse DPI is set to a custom value in the Default App Profile (1800). Whenever Synapse auto-switches to an App Profile I created myself (e.g. for vivaldi.exe or explorer.exe), the mouse DPI jumps to 1600. When it switches back, the DPI returns to my custom value. The same happens with every other app profile that I added myself.Apps that only use Razer's pre-installed profiles (Chrome, Teams, Office, Adobe) do not cause the jump.What I found (from the Synapse logs in %LOCALAPPDATA%\Razer\RazerAppEngine\User Data\Logs)- Every App Profile I created contains a dpiStages block with the factory defaults: stages 400/800/1600/3200/6400, "active":3, "enable":false. Stage 3 is 1600, which matches the jump.- Razer's pre-installed profiles and the Default App Profile contain no dpiStages block, and they do not cause a

Whilst the re-mapping of the thumbstick by Razer has been a wonderul and welcomed update, there is still an issue that needs to be addressedWith the thumbstick mapped to movement (left controller stick), if you engage the thumbstick whilst also looking around with the mouse the game flips between console controls and pc controls.The only real time this seems to have a negative impact is when trying to perform an action that relies on the mouse button being held down for a long period to carry out the action e.g. switching to med kit and then holding mouse fire button to heal OR switching to grenade and holding the mouse fire button to aim and then throw the grenade. Moving and looking around during this operation seems to reset the action, as I believe the controls are switching from PC to console. In the case of grenades, it throws the grenade before you’ve released the fire button.I have found a work around which is to bind console right trigger to a Tartarus button. Pressing this co

hi i need help por install razer synapse 4 before login he crash in dowload 0 a 235 kb i need help for dowload pls I installed all the apps updated version widows everything but it doesn't resolve 

Similar to many other users, I am experiencing the firmware issue with my Razer Huntsman V3 HE Magnetic Tenkeyless 8KHZ.The keyboard stops responding randomly. No key presses register, and absolutely no inputs are sent to my PC. However, the RGB backlighting remains lighted, so it is still receiving power with no input.Here is what I have already tried to troubleshoot the problem, but unfortunately, none of them resolved it:Reconnected the USB cable directly to the USB ports (fixes temporarily, but eventually disconnects again at random times) Reinstalled Razer Synapse 4/Not having it installed Performed a hardware factory reset on the keyboard.

compre  unos razer blackshark v3 de segunda mano pero no trae dongle y en verdad quiero uno 

How do I start a RMA? The Z key types intermittently and it’s not really acceptable for a keyboard purchased in June 2026. Cheers

Hello,I am experiencing an issue with Call of Duty Secure Attestation. The system displays the error “New Key Failed to be Generated.” and asks to update BIOS I have performed several diagnostic checks, and all the main Windows security requirements appear to be satisfied.System specifications and security status: Device: Razer Blade 14 (2022) Operating system: Windows 10 Home, as reported by the diagnostic tool Processor: AMD Ryzen TPM: TPM 2.0 is present, initialized, and ready for use. TPM attestation: Both “Ready For Attestation” and “Is Capable For Attestation” are reported as True. TPM firmware: Manufacturer version 6.4.1.400; no vulnerable firmware detected. Secure Boot: Enabled and reported as functioning correctly. Virtualization-based security (VBS): Active. Hypervisor-protected Code Integrity (HVCI): Active. Boot measurements: The boot measurement log check passes. TPM lockout status: Not locked out. Windows updates and drivers: I have installed all ava

I am facing an issue with my Razer Cobra Gaming Mouse (Model No. RZ01-0465). All other mouse functions are working properly, but the middle mouse button (scroll wheel click) is not working.I have already tried troubleshooting, updating the drivers through Razer software and Windows, and testing the mouse on another computer. However, the issue persists.Since the problem remains even after testing on another device, it appears to be a hardware-related issue.I request you to investigate this issue and provide a suitable resolution, preferably a replacement or warranty repair, if eligible.Product Details:Product: Razer Cobra Gaming Mouse Model No.: RZ01-0465 Serial Number: [*removed by moderator]I have attached photographs of the mouse and its product details for verification.Please register my complaint and let me know the next steps.

Hello Razer Support,I'm experiencing an identical middle-click (scroll-wheel click) issue with two separate Razer Naga Hex V2 mice (Model RZ01-0160).Both mice function normally in every other respect, including scrolling, left/right clicking, and programmable buttons. However, physically pressing the scroll wheel does not register as Mouse Button 3 / Middle Click / Scroll Click in Windows, Google Chrome, or World of Warcraft.Both mice have normal physical and audible clicking feedback when the scroll wheel is pressed.Troubleshooting already performed: Tested both Razer mice in Chrome, World of Warcraft, and an online mouse-button tester. Neither registers middle clicks. Tested a generic wireless mouse on the same PC. Its middle click works correctly in Chrome and can be assigned as a keybind in World of Warcraft. Tested one of the Razer mice on a completely different PC that has never had Razer Synapse installed. Middle click still did not work. In Razer Synapse, tested both Defa

about a year ago, I found that Razer’s THX Spatial Audio (as awesome as the virtual surround sound Razer offers) it still had a problem, which was i had a memory leak on system startup and I know for a fact it was being caused by Razer’s THX software because when I remove the program, the issue is solved. I found a reddit post on this same issue from 3-4 years ago so if you guys STILL haven’t fixed it, that’d be quite sad. That’s why I uninstalled the program then. I wonder if others here can confirm they are having the same issue.But I really hope you guys fix this issue because I miss the THX spatial audio, it is the best virtual surround sound offered today. I’ve tried others like Dolby atmos and DTS. they were not bad, but Razer THX is the best one imo.Anyway, i have 32 GB of ram on my laptop and on system startup i would see my ram usage going up from 8 GB all the way up to 32 GB while my computer is sitting idle. so yea that’s a memory leak.