Razer Support

I bought myself the "Razer Blackshark V2 x" headphones, but when I connected them the sound became just awful (like from a barrel), I decided to download the drivers but for some reason the program does not see the headphones 

I have a 2024 Razer Blade 14 and after updating my AMD drivers from version 24.2.1 to 24.12.1 in AMD adrenaline my laptop’s screen becomes stuck at 60hz. This wouldn’t be an issue but Windows 11 24h2 automatically updates these AMD drivers with no way to roll them back. I have tried many versions of the AMD driver with no luck. I have removed the AMD and NVIDIA drivers, reinstalled them and nothing. Synapsis and Windows display both show no 240hz option. I have rolled back the drivers and am currently staying on 23h2 and it is working fine but I would like to update eventually. 

I received my Razer Deathadder v2 pro today. when I plug the dungle, windows starts plug/unplug sound in loop so it does not work. It works when connected via the included USB cable. When i use the utility to connect it says just loops in there as well between plugged in and not plugged in.

I have encountered this issue since I initially bought the mouse brand new (this is not a result of over-use wearing down parts). Whenever I bring the mouse back down to the pad with anything other than a feather touch, the middle click button activates on its own.At first I could ignore the problem as I did not do much that would require me to move the mouse in such a way, but after recently starting to play more FPS games with a ping system bound to scroll-click, I have noticed myself pinging almost everything in sight due to it activating whenever I put my mouse back down after picking it up to re-center it.I am running Synapse on default, I have not found any settings to be able to adjust the scroll-click sensitivity, I have updated the firmware to v1.2.0.0, I have fully uninstalled/re-installed the mouse drivers, and I even threw a holy-mary (that I knew had 0 chance of working) by following one thread’s comment that “turning off t

Hello there,I started a warranty case for a defective headset (Blackshark V2) which I wanted to warranty because I really liked the headset. I started the warranty case in early November and had the headset sent to Razer (in their possession) by December 1st. At this point, I figured it would be 3-5 days until they shipped me the replacement device, which is what they listed on their website and continue to send in email. I wasn’t in any rush anyways, and I figured the Holidays would effect some of the speed, however it’s been almost a full month without any other updates other than the copy paste emails claiming “Within the next 2 business days, you can expect to receive an email update with your replacement's outbound tracking number.” I’m just wondering if this is kind of on par for Razer warranty’s or if others have had better luck.  Thanks 

My Razer wallet cannot receive verification codes, please help me.

2-Step Verification section of your My number not working I want to change I can't he ask about massage ut Step Verification I can't pay my grams  

Hello I just bought myself a new Freyja for simracing. After installing synapse 4 and chroma app I could experience it with some music and it is great but when it comes to gaming I can’t make it work. Basicly it works with audio-to-haptics mode but when I change it to “sensa hd games” I don’t get anything. I tried some sim games with simhub also tried a sensa supproted game called screw drivers. There is also live effects test module on simhub, it doesn’t work there as well.  

Hi, A few days ago my headset stopped connecting, charging, and will not go into pairing mode. The only thing it will do is flash the green light. Even when windows shows its connected, it’s not actually connected. I tried updating the firmware, and at completion it displayed a message about it no longer being supported. Does that mean mine I’m stuck with a headset in perfect condition that is no longer usable? I tried managing it from Synapse, but the profile for the device just stays on a “loading” message. Any insight/help would be greatly appreciated.

I have a Naga Trinity that is out of Warranty, and had the Left Mouse Button fail after the billionth click over the years. Perfectly reasonable, the mouse owes me nothing. I bought some replacement switches, to swap them out and keep the mouse alive, because its still functional otherwise. During disassembly the Front Bracket for the Scroll Wheel, that also holds down the cord under the PCB broke, and It would be nice to have a new bottom of the whole enclosure. I was wondering if it would be at all possible to pay for a new one?

kulaklığımı dongle ile bağladığım zaman sürekli bir bağlantı kopması yaşıyorum.Sanki şarjı azalmış gibi bir ses geliyor ve bağlantı kopuyor 3-5 saniye sonra tekrar bağlanıyor gerçekten anlam veremedim artık ne yapacağımı bilmiyorum

Hello Razer Support Team, I would like to ask for technical assistance and verification regarding my Razer mouse. I have a Razer DeathAdder Essential mouse that was purchased from Noon and brought to me as a gift from Saudi Arabia. The mouse is not being detected when connected to a computer. Product details: - Product: Razer DeathAdder Essential- Model Number: RZ01-03850- Serial Number: IO2508H20660206 I have tried connecting the mouse to different USB ports and also tested it on another computer, but it is still not recognized. At this stage, I am not requesting a replacement or warranty service. I would like to understand the possible cause of this issue and also kindly ask you to confirm whether this product is genuine. I have attached a photo of the mouse showing the serial number for your reference. Thank you for your support. Best regards

I haven't used my razer Basilisk X hyperspeed mouse for more than 4 months and now when I turned it on,the cursor is moving on its own and I am not able to control the cursor with the mouse

Hi,I got my new pad yesterday. I connected it to a USB 3 port on the motherboard and it lit up on the edges, but the plastic nub on the top left with the Razer logo did not. I got notification from windows for a successful device install and prompted me to restart my PC, so I did. After that I opened Synapse and the pad was there along with my KB and mouse, bit it just had a tiny green circle rotating and when I clicked it, Synapse just showed “Detecting Device...”. I waited for a while, but nothing changed.   I tried different USB ports. Uninstalling it from Device Manager, reinstalling Synapse and even the Device Detection Troubleshoot Tool, but it’s still the same.

Hello,I own a Razer Barracuda X headset.After using the 3.5 mm auxiliary cable, the headset stopped producing any sound in wireless mode.The headset powers on and connects, but there is no sound at all, not even the power-on tone.Wired (aux) mode still works correctly.I have already tried reset, re-pairing the dongle, and firmware update.I believe the wireless module is stuck or defective.Thank you.

Dear Company Representative,I am writing to you in connection with a problem with my headphones, which I have been using for less than a year. During operation, the connection point between the length regulator and the left ear was damaged.Please inform us about the possibility of repairing this device or purchasing an appropriate spare part. I would like to avoid having to replace the headphones due to this minor malfunction.I would appreciate your attention to this issue and prompt provision of information on possible solutions to the problem.

I’ve been using Razer products for decades at this point. The Deathadder is my main mouse and I’ve had  ~half a dozen over the years of various gens. They seem to last an incredibly long time. What finally gets me to replace them is that the mouse wheel wears out and becomes super loose (shamefully I am reliant on habits for using the wheel to switch weapons) OR when eventually the the M1 button starts malfunctioning such as with double clicking. But, again, the mice last for years and years of hard, nightly use before these issues come up. I try to keep a few extra new-in-box Deathadders in my closet so I’m ready if I ever need to swap and about half a year ago such a time came. I had 2 Deathadder Essentials that have been sitting for many years as backups and I opened one. Now it’s been around half a year and I’m experiencing a problem with it that I’ve never had before and I’m hoping to get some advice on how to fix it: I play mostly arena shooter type games that so

Hello, I have a Razor Barracuda X that seems to keep disconnecting when I watch anime shows with my head set. With my games no issues and with YouTube no issues. But the moment I start watching an anime and come across a fight scene it starts to disconnect and reconnect and does that until it gets “quiet” I don’t have them turned up all the way and even if I did it doesn’t have that issues until like a high treble has this happened to anyone? Thank you!