Blade Stealth 2017 screen brightness at max

Discussion in 'Razer Support' started by MYSTICTOPAZfirst296, May 3, 2018.

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  1. MYSTICTOPAZfirst296

    MYSTICTOPAZfirst296 New Member

    Hi,

    my Razer Blade Stealth 13.3" (2017) is not changing display brightness anymore when the function keys are pressed.
    Windows 10 does indicate that brightness is increased or decreased when a key is pressed but the display background illumination itself does not change and always stays at its maximum. Just for the sake of completeness, other functions (volume or keyboard illumination) work fine. Graphics driver for Intel HD 620 are at version 23.20.16.4973 (2018-02-28).

    Does anybody know this issue and have any ideas what to check on the software-side? I've had this device for 9 months now in which it was in repair more than 6 weeks already. I hope this time it is related to software...

    Cheers,

    Alex
     
  2. MYSTICTOPAZfirst296

    MYSTICTOPAZfirst296 New Member

    Now - after posting - I realized it could be a plain Windows issue.

    I found this support answer ( https://answers.microsoft.com/en-us...ea-4bbb-854e-39869b34bc48?tab=AllReplies#tabs ) suggesting to run the Troubleshooter and it seems to work. Turns out I had stalling Windows updates and after letting the troubleshooter magically resolve its issues, brightness controls are working again!

    Sorry for the noise. Hope at least it helps somebody else experiencing the same issue.


    All the best,

    Alex
     
    AssembIer likes this.
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