Pissed Off

Discussion in 'General Discussion' started by Vexian_, May 13, 2017.

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  1. Stormzy_

    Stormzy_ New Member

    Ok so i just got my new razer Krakens 7.1 V2. Now i was like oh yeah they are insanely amazing, and 30 minutes later i was so mad a put a hole in my wall. Now i know everything for me goes really wrong, but i didn't expect razer to break my blue snowball. So all i wanted to do was test out the built in mic, now when using it it and getting feedback from people in my discord server they said it was ok, but nothing compared to my blue snowball. so when i switched back to my blue snowball in device settings it was recognized by my pc but stopped picking up sound. Now i had a similar issue with this before involving my elgato and xbox but it was a 30 second fix. I tried the same fix to no prevail, then i tried screwing with settings nothing worked. Then after a bit i tried reinstalling unplugging and restarting my pc. Now 5 hours later with 1 hole in my wall i have a great headset with an ok mic and a 70$ blue snowball, a studio grade mic that doesn't work. So please help me out.
  2. kajira

    kajira Mother of Gaming

    Well, I'd really rather not add to your stress because I'm truly sorry you're having issues getting everything to work properly. However, unfortunately, Razer Insider is *not* a support forum. So you're going to need to contact Razer Customer Support to get the answers you need.

    First note: Razer support has a few issues right now, they know about they and they're working very hard to improve everything about the system. So, while I realize it can be very hard and frustrating, please be patient with them.

    Send in a support ticket and detail, in very simple language, what is wrong. You will get an auto-respond e-mail letting you know that Razer has received your ticket that will also give you your Case ID# for future reference. The e-mail is going to state that they try to get back to people within 24 hours, but I'm going to be honest and realistic here, it usually takes 2-5 business days. If you do not hear back by that 5th business day then I would suggest coming back here to Insider and then sending a private conversation to either @Razer|Jaisani_Choe or to RΛZΞR | RaptureHearts and explain what your issue is and give them your Razer Case ID# from that original auto-respond e-mail so that they can look into it further and assign your case to the correct person and get it handled.

    Since Insider is not a support forum I'll be locking up this thread from further discussion, but if you have any other questions regarding the process then please don't hesitate to contact myself, any of the other mods or any of the official Razer staff for more help. :)
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