Dismiss Notice
Some Razer services have been impacted due to the unique circumstances COVID-19 has created. We apologize for any inconvenience and appreciate your understanding during this critical time.

Razer Blade Stealth + Razer Core Driver Issues

Discussion in 'Systems' started by mmocarski, Aug 11, 2016.

Thread Status:
Not open for further replies.
  1. mmocarski

    mmocarski Active Member

    I am looking to add a support ticket for this, but since I don't have my product serial number at work I thought I'd put this out to the community to see if anyone has had a similar experience. From what I found on Reddit, it looks like some people have had the same thing.

    I have a Razer Blade Stealth and I followed the instructions to connect my Core found here:
    http://www.razerzone.com/gaming-systems/razer-core-updates

    When I completed the updater tool, it told me to reboot. When I rebooted, I installed the updated Intel drivers and then attempted to install Nvidia GeForce Experience to install the drivers for my video card (Nvidia 1080 gtx founders edition), but I got an error stating that there was no compatible nvidia video card found.

    The Intel Thunderbolt software shows the Razer Core as attached, it's there, it's powered and running... But when I try to install the nVidia drivers... nothing, just tells me I don't have any compatible nVidia graphics on my machine.

    If anyone has seen or heard of this, let me know. I plan on spending more time on it tonight.

    Thanks
     
  2. Hey mmocarski,

    Sorry to hear about the issues you are facing with regards to your graphics driver. I hope you do find out a resolution for this but if the issue persists, do drop us a ticket via http://rzr.to/help and we will look into this for you. Thank you.

    Best Regards,
    Razer Customer Support
     
  3. mmocarski

    mmocarski Active Member

    Hi, thanks for the follow-up. I added a support ticket about this and I'll let you know if / how it gets resolved. As it stands right now, I think the issue is that the core does not stay connected after the updater tool ran... It comes on, asks for Thunderbolt authorization, then disconnects, rinse / repeat. It doesn't stay connected long enough to be detected by the driver - at least that's what I think it is.

    Whatever the resolution, I'll post here so that in the event that it's a common or semi-common thing, that others can benefit from the fix.
     
  4. Hey I just had the same issue windows told me to reboot when it was trying to install the Nvidia driver so i did, and then every time I plugged in the stealth it would lock up the laptop/not respond and have to hard reboot.

    I removed the core from the thunderbolt app before doing anything and I also uninstalled snyapes and plugged it back in and it found it again and installed the correct drivers and it's working now
     
  5. mmocarski

    mmocarski Active Member

    Update on this. The real issue appears to be that the Razer Core won't stay connected. It's unclear why, though Razer support wants me to do a factory reset. In my opinion, this is a waste of time since I have heavily customized my laptop and the only thing the "reset" will do is to roll back a few months of Windows updates and uninstall my steam games.

    Edited: Update below...


    @hsf, you mention that you uninstalled Synapse - did you mean reinstalled or uninstalled? Do you believe Synapse is causing the issue?
     
    Last edited: Aug 21, 2016
  6. I completely uninstalled, I actually haven't tired reinstalling just yet, it's working now and I had left it connected over a 24 hour period with no issues (I had my stealth serviced because my laptop kept freezing)
     
    jhw863 likes this.
  7. qyuburt

    qyuburt Active Member

    I was gonna come in with the usual "this ain't a support forum" but someone actually responded so that's pretty good.
     
  8. mmocarski

    mmocarski Active Member

    I understand the "this isn't the support forum" thing; I was posting here because I had posted earlier threads, before the Core / 1080 GTX was released that speculated on the how the Core would support the 1080GTX... Ideally, I should have bumped that thread, but being as it is now almost 4 months old, I was conflicted on what to do so instead of bumping a dead thread - I started a new thread here.

    Here's the gist, I eventually did fix the issue with the factory reset and re-installing the Core, but the problem was that I my initial contact with Razer support pointed out that the 1080GTX is not on the list of supported video cards... Months ago, I asked if the 1080GTX would be supported, the Razer insider community almost unaminously responded with, "Well, duh, of course it will be supported... Drivers have already been released..." I usually go with my gut, but the community here seemed so sure it would run out of the box, so I went against my better judgement and ordered a 1080 GTX. Fortunately for me, it is now working and I'm super happy with the results, but I do want to point out that, if for any reason you run into an issue getting your 1080GTX working, one of the first responses you will get from support is (paraphrased) "... the 1080GTX is not on our supported card list, and is not guaranteed to work."

    I've been building PC's for years and when I saw how hardware was shaping up this past year and I saw what Nvidia was bringing to the table with Pascal and what Razer was promising with the Stealth + Core, I went all in on Razer + Nvidia insteading of waiting till the end of the year and building a tower again from scratch. I was sold on the promise of their tech. I now have an all-Razer setup now Man'O War, Firefly, Mamba. Leviathan, Stealth & Core... And if these components keep up performing as they do, my next purchase will be the new Razer Blade (or the new new Razer Blade depending on the next few months), but I do want to come out and tell anyone who is interested in listening that - yes, a 1080GTX _should_ work with your new Razer Core, but if it doesn't be prepared for a lengthy dicussion with the support team.

    While I have the attention of a Razer staff member, @Razer|Reima is there a timeline out for when the 1080GTX will be under official support (on the list of cards) that Razer support will help you debug issues on? I want to make my intentions clear, I have always had positive experiences with Razer tech up until this little hiccup, but I do want the community to benfit from my experiences and if that makes the product lines and support better, then that's a win-win.
     
  9. Hey mmocarski,

    Unfortunately, I do not have a timeline on when the 1080GTX will be listed under the official supported cards list but as far as I know, it is something in the works. I hope that clarifies.

    Best Regards,
    Razer Customer Support
     
  10. I had the same exact issue with many others and didn't want to wait 2-3 weeks for sending in and getting a repaired Core.

    Looks like the issue is the magnet not getting close enough to the rail on the pull out tray which has a magnetic sensor that detects the tray in the enclosure. Guess they don't want you to run the tray outside the enclosure and burn up your card and blame Razer.

    https://insider.razerzone.com/index.php?threads/core-keeps-disconnecting.15013/page-2#post-264923

    Simply pull the tray out, push the rail metal tab on the end inward to ensure it will touch the magnet in the second picture. I also put some pressure on the magnet pushing towards the rail track on the enclosure itself. So far since doing this I've noted no issues at all, no disconnects, no reboots, and no more BSOD's because of it.

    Good test after adjusting that rail metal tab is to plug everything in power and tb3 cable with laptop powered off. Open the handle lock and slide the tray in and out, make not when fully seating that you get a power click, lock and wiggle back and forth to ensure no power click on/off/on noise. If you get a solid power click and nothing else wiggling you should have no issues. I'm able to bang my knee on my desk and shake everything without any issues middle of games lol.

    Hope that helps!
     
  11. roydliu

    roydliu New Member

    Just wanted to drop a note to say that this was the issue with mine. It's weird, i've had it for a while and the core has been working just fine. Out of the blue, it started disconnecting constantly. At first I thought it was a driver issue (updated Nvidia drivers around the same time), but after lots of troubleshooting it turns out it was the tab. Bent it in slightly and everything has been rock solid since then. Thanks for the tip!
     
Thread Status:
Not open for further replies.
Sign In with Razer ID >


Don't have a Razer ID yet?
Get Razer ID >