Razer Hammerhead BT Bluetooth Problems

Discussion in 'Razer Support' started by kenan02, Jun 29, 2018.

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  1. kenan02

    kenan02 New Member

    Hello,

    recently, I've bought the previously stated headphones. Everything seemed fine, it connected to my mobile phone, tablet, TV, everything except my laptop which is run by Microsoft Windows 10. Bluetooth search on the laptop can't even "see/find" the device, it's not visible. How is this possible? I've tried looking through the Microsoft forums and support but nothing, people have been seeing this kind of problem but not with these headphones, nor did I find a solution. Does anyone have one? Did anyone acquire the same problem? Any piece of information or advice would be helpful.

    Thank you.
     
  2. Razer.RedPanda

    Razer.RedPanda Guardian of the Forest Staff Member

    Heya! have you tried updating your computer's Bluetooth driver?
     
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