Razer Support

Discussion in 'General Discussion' started by technokat, Nov 9, 2014.

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  1. Razer|Murphy_xf_rzr

    Razer|Murphy_xf_rzr New Member Staff Member

  2. EODeuce

    EODeuce Active Member

    Sorry man. I'm sure they will take care of you.
     
  3. frankffeng

    frankffeng New Member

    Thanks for the insight, I called them and they told me I wouldn't be able to get one until after Christmas. That's frustrating :angry:

    Edit:
    I feel this is much worse :confused: I have the thing in my hands, but it's broken! Personally, I'd rather not have one than a broken one. Alas, stuff happens :slightly_sad:
     
    Last edited: Dec 9, 2014
    OhHeyItsBecky likes this.
  4. Hyperbole

    Hyperbole Active Member

    I've had an awesome experience with Razer's support group. When my original Blackwidow started to fail, they hooked me up with a new one no charge. Keeping customers.
     
    CookehMawnster likes this.
  5. CookehMawnster

    CookehMawnster New Member

    I have no doubt Razer will set things straight with me, but the main question is will they be able to do it before the holiday season arrives.
     
  6. Hyperbole

    Hyperbole Active Member

    As with my experiences, definitely.
     
  7. frankffeng

    frankffeng New Member

    Oops, my friend's account was logged in on my computer lol.

    Anyways, thank you for your input and reassurance, hopefully it turns out that way!
     
  8. jmpierson

    jmpierson Member

    Any luck with this one? I got one for an early Christmas gift, got it yesterday and it randomly shuts off, wont sync. I am using an Iphone 4s
     
  9. EODeuce

    EODeuce Active Member

    Nabu.razerzone.com/#specs shows "Compatible via Bluetooth LE with iOS devices-iphone 6,6+,5,5s,5c" so that may be your issue
     
  10. jmpierson

    jmpierson Member

    Sorry I typed that wrong, I have an Iphone 5 (too many versions these days)
     
  11. EODeuce

    EODeuce Active Member

    if you tried all the steps already listed and have the most up to date firmware then you should just contact support. Sorry your having trouble
     
  12. NineTailFx

    NineTailFx Member

    Well there could be multiple reasons as to why your having a connection issue. As it has already been stated make sure you have updated to the latest firmware. Next, I would try and hard/soft reset available options on the Nabu and see if the problem continues. After which try completing delete the Nabu or Bluetooth connection from your phone and reconnecting it.

    I doubt it would cause an issue, but also make sure that your battery in both devices are fully charged. There could be an external factor as well. Such, as another device that is interfering with the connection being stable. Obviously make sure it have it in close range to the device. Other than that I would contact support like you have and see what they have to say. They usually reply within 24 hours.:)
     
  13. jmpierson

    jmpierson Member

    I went ahead and submitted a ticket a while ago, just curious if anyone had found a combination of items to help resolve this. I had it charged and it was at 100% and the latest firmware is installed, I simply put it on and went and sat down got two notifications and then it stopped when I tried to use it the screen stayed black, push the button no response, then I hold the button and the Nabu boot screen appears... this last time it happened it went almost an hour before finally bringing up the Nabu boot screen... and when that happens the step count goes back to 0. I will try a factory reset/re-install once I get a chance.
     
  14. Shawzborne

    Shawzborne New Member

    I have an iPhone 6 and the brightness doesn't change when I switch it from low-medium-high. I have already updated to the latest firmware and charged it
    Please help
     
  15. Khetix

    Khetix Active Member

    Hm, Razer support may be your best bet. I saw https://insider.razerzone.com/index.php?members/junch.22/ helping some others out. Maybe he would have some tips.

    I would suggest disabling Bluetooth on your iPhone, then enable it to reconnect to the Nabu and see if the Nabu picks up the setting change.

    I saw on another post that holding down the button on the Nabu for 9 seconds will reboot it. You might want to try that as well.
    GL, though.
     
  16. Shawzborne

    Shawzborne New Member

    Aparently the screen is broken and it arrived broken after waiting 23 days or so for it to arrive :slightly_sad:
     
  17. Shawzborne

    Shawzborne New Member

    here is the image of the broken screen on my nabu

    [​IMG]
     
  18. sleekBeaverbyte112

    sleekBeaverbyte112 Active Member

    I was going to say I don't notice much difference in the brightness of the screen on my Nabu, but even on Low my screen is much brighter than the picture you have there.
     
  19. Shawzborne

    Shawzborne New Member

    ive reset it 3 times repaired, updated etc and it gets dimmer and dimmer.
     
  20. 262786

    262786 New Member

    Probably something silly but could it be the battery dying? Not sure if Nabu has a battery level indicator of some sort n the display.
     
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