[The New Razer Blade Stealth] Replacement Process Time

Discussion in 'Systems' started by SqueeMoo, Nov 15, 2016.

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  1. SqueeMoo

    SqueeMoo New Member

    So recently I had to turn in a request to get my system replaced due to an almost completely dead usb port on the right side (Only almost dead because it can light up this silly usb cord that has small lights throughout it but nothing else). I'm just wondering is how long does the entire process usually take before I get back the unit? This is my first time getting a replacement system since I don't usually order online.

    How's it's been for me so far:

    I sent my system back on October 31st, Monday and Razer sent a confirmation email that they received it that same week Wednesday. November 10 they said that an replacement unit had been ordered for me and they would send me a notice when they would ship it (which I haven't received yet). It's only been 2 weeks I know but it'd be nice to have an estimate of how long this should take. I've tried asking Razer through my ticket but they didn't answer the question directly and only said that they'd ordered my replacement unit
     
  2. JETcoolCoolBlack681

    JETcoolCoolBlack681 Active Member

    From my experience, they always promise to inform but they never do. Your unit is likely in transit already so just wait a little bit until it is delivered.
     
  3. mcl911

    mcl911 New Member

    so did you get a new unit? and it the problem fixed? How long did it take you?
    I just send my new blade for rma as well, I provided all the information they give me and now it stuck at customs.... ( I am from canada)
     
  4. Jenjar

    Jenjar Well-Known Member VANGUARD

    I know for a fact Customs takes a couple days, Depends on the traffic that they have there. Should be out of customs in a couple days, And then it may take a couple weeks to get the new blade shipped to your house.
     
  5. mcl911

    mcl911 New Member

    "Manufacturer name and address or manufacturer identification code (MID) for each commodity required"

    But I did provide the commercial invoice that razer / fedex provided.
    Razer said "It looks like we are going to want to have the system come in for replacement."
    So I am wondering if they are going to fix it or send me a new one
     
  6. JETcoolCoolBlack681

    JETcoolCoolBlack681 Active Member

    Yes, twice.
    Yes, the problems I reported were fixed.
    Around two weeks each time (return). I used national postal service the first time and I had a pre-paid shipping label the second time. Shipped from Europe.
    Honestly, I do not know. The unit S/N was always the same. Unfortunately I did not note S/N of computer components, however, Windows image restore complained something about hardware. I assume it changed at least in part.
     
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