Trolls and Spam NEED to stop.

Discussion in 'General Discussion' started by Stone Star, Dec 4, 2015.

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  1. GSSGaming

    GSSGaming Well-Known Member

    Way to complicated. And does anyone even pay attention to likes?
  2. NazgulStig

    NazgulStig Well-Known Member

    Some ISPs assign static IPs and as you said enterprises and servers also have static IPs but those who are on dynamic IP can change the IP by refreshing it. If you have another DHCP in your local network then your request must be sent from that DHCP which in most cases is the MODEM or in my case is a firewall.
    See the IP change which I made in less than 5 second: (This is my system at remote location as I cant request a new IP for this system due to University Internet)
    1.PNG 2.PNG
  3. Gr8orangeone

    Gr8orangeone Active Member

    i feel that an initial step is moderators if it comes down to an ip solution you could end up going to a 1 account per mac address. and likes are a hard system to use and quantify someone could be genuinely helpful and get no credit for it where a troll could say something funny that someone likes. but that is my opinion and I feel that a slow increase in moderation as needed is better than an all at once as it may drive people from the forum. Also I feel as though the moderators should vote and have more than one or two mods in consensus required to ban people (keep that power in check yo).
  4. GSSGaming

    GSSGaming Well-Known Member

  5. Even as this post is going to be near the top of the forum list, people STILL miss it and post spam, troll, and support posts. I just find it really ironic that this s happening. And people being demanding...I don't know where to start with that one.

    It's been a more serious problem recently, but I've noticed people did this even near the beginning of 2015 when Razer Insider had opened to the public (I was one of these people).
    Stone Star likes this.
  6. Gr8orangeone

    Gr8orangeone Active Member

    Stone Star likes this.
  7. GSSGaming

    GSSGaming Well-Known Member

  8. Gr8orangeone

    Gr8orangeone Active Member

    super random but is there a way to make a thread private and only allow certain people access? Ex. a moderator or active member status sub forum?
  9. GSSGaming

    GSSGaming Well-Known Member

    You can start a conversation like the one I just started with you.
  10. Gr8orangeone

    Gr8orangeone Active Member

    that is one way I guess
  11. _ramsey_

    _ramsey_ Active Member

    I have a thread that probably qualifies as a support thread. I have lots of likes from it. It is in the top 5 threads by views in the entire Systems section. I primarily started it because I had insiders PM me directly asking for help on the matter because I merely mentioned the subject.

    Some of us *are* tech experts in one field or another :) If we are willing to help another insider find their way, that lowers Razer support costs and helps them focus on new product. In some cases it might even help sell the product.

    Not trying to argue with you. I just want to point out that support threads (should) have their place. If I'm breaking the rules by starting one of the most popular/liked threads on the forum, then it's the rules that are broken :)
  12. Lafar

    Lafar Well-Known Member

    I would definitely not categorize that thread as support. I'd say a support thread is like "XYZ happened, my Razer __ doesn't work at all. I tried ABC. Help." That thread that you have is essentially what Insider is for. It applies to all/most users (granted, with functioning products), and provides a clear reason as to thread existence.
  13. NazgulStig

    NazgulStig Well-Known Member

    I love providing support to people and I used to do that when there were very limited number of support questions here, I am also active in Tom's Hardware which is actually full of random support questions, suggestions and so on. The issue here is the support threads are redundant. People don't use the search or even read the thread even if they find one that solves their issues. That is why I suggested a separate support section and an FAQ in all subcategories in my other thread related to the same subject.
    It doesn't, it is more of a tutorial thread which is always welcome. Problem begins if people keep asking about Linux in Blade and create threads asking the same instead using of searching and finding this thread of yours.
  14. GSSGaming

    GSSGaming Well-Known Member

    All I am trying to say is this is the internet. Not everyone knows exactly what they are talking about. Razer knows more than we do so to get true information and to stop the breaches of the House Rules, they need to stop posting threads.

    If Razer made a forum category that didn't shot up in the main feed titles something like "Community Support" it would be a lot better.

    I don't as much mind helping people out. And I have answered support questions far better then I thought I would care to. But it does not change the fact that its against the rules.

    And rules aren't made to be broken in this case ;)

    I just hope the community gets whats best.

  15. Yes, the quickest and easiest method without automation is of course an actual human making case-by-case decisions by moderating. I've modded a few communities around 1-2k users before and we had a sticky thread that only we could see that let us deliberate a case before passing judgement. Usually there were two or three of us online at any given time so it worked well.
  16. It's outlined in the rules, but I get what you're saying. It's part of being a retailer and somewhat of juggling PR while trying to be fair. Say you have a problem that you think is a simple fix and ask on a forum. If a random user tells you to do "x fix" to solve the problem, but ends up making it worse or breaking something, who is liable? Razer wants you to ask their support to fix their products because they are trained and have specific knowledge to their own products. Is it perfect? No, but at least that way, there is what some companies refer to as "accountability." I think the community is a great place to get opinions on products and ideas though.
  17. NazgulStig

    NazgulStig Well-Known Member

    You have Razer Support and Reddit for support and one of the suggestion made was to have a separate section for support.
    It is definitely a good thing and nobody says otherwise but the whole point of this forum is to get Razer fans together and talk about games, mods, custom parts and so on. The forum is completely clogged up with support questions that either has to be redirected to Razer Support or remain unresolved and most importantly most of these questions are redundant. This is not something which we can allow.
    Totally agree with you on this one.
    Forum rules are to be followed by everyone no matter who it is. There is a difference between bashing a Razer Product and pointing out its flaws for fixing it in next iteration. There are people who have made threads with title "OMG I bought this keyboard and its one key doesn't work I hate Razer I wont buy anything from them? and so on.. Those accounts must be punished.
    True and sometimes people do make false judgement/understanding and comment rudely but it is the responsibility of the rest of us to defend the guy and make the offender understand that it was a misunderstanding. This is a community so we all equally share the responsibility.
    Sorry I saw this post only when you were quoted few hours back.
  18. Sixie

    Sixie Member

    theres so much one can do to try and stop spams and trolls, but you will never be able to stop them (slow them down sure...)

    But I like Razers approach on thinking on how to deal with them or reward them for them to stop, etc. so keep up good work
  19. _ramsey_

    _ramsey_ Active Member

    Especially here. I expect a large proportion of people who are good at gaming the system to be on a site 'by gamers for gamers' ;) I've never let griefers ruin a game for me though. I've always considered them part of the challenge of playing it.
    Stone Star likes this.
  20. cyncle

    cyncle Active Member

    We can't control the internet, ppl have freedom of speech especially online. I was always taught that if you don't have something nice to say, just shut up.
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