Razer Support

Hello respected Razer team, I am new here and excited to start the journey together, but unfortunately I had a problem while activating my black shark v2 x headphones that used to show me a message saying "This product is already registered. If you did not register it, please contact Razer Support" Please contact me to inform you of the required information and documents and thank you very much for your cooperation

Hi, I’ve had my Iskur v1 XL for about 4 years now and the Welding at the base has finally snapped which is a little insane im Definitely out of warranty but have the serial number, i was wondering if i could buy a replacement base for the chair if at all possible instead of dropping money on a V2 or X

mine were lost in cross country move a week ago as they were misplaced or misplaced by mover. I have my original razer.com order number. RZUSWP1000001131071 Razer support please help, I'll pay for screws and shipping. Your chair has been great for my bad back and better than a chair the VA would try to provide me. Thank you

Recently bought a razer Blackshark V2 X and upon trying to register the product, it already says it has been registered. Cant get acess to the 7.1 surround sound software 

Hello!The  “grill sticker” on the left side of my Razer Blade Stealth 2013 slid off today. I’ve never picked at it or pulled it off before -- it just slid right off while typing. I honestly didn’t even know it was a sticker until now. Is there a way for me to safely glue it back on without damaging anything? Or would I have to get a new one somehow?Please let me know. Thank you! Image of grill 

EL AÑO PASADO COMPRE MIS AUDIFONOS Y NO LO AVIA ACTIVADO POR FALTA DE UNA COMPUTADORA PERO AHORA QUE LO HICE NO PUEDO OBTENER MI CODIGO DE ACTIVACION

Hi, can I get some help with my headset pls? My 2 year old Blackshark V2 Pro won't turn on or charge: there’s a slow red flashing charging light that never turns green.Tried updating firmware, but I’m up to date; the firmware util detects the headset via USB, but Synapse won’t.3.5mm audio output works as normal - but that includes no mic input, which I need from this. Thanks.

I cleared my inbox a long time ago and now I'm reinstalling my headphones, but I can't remember the activation code for Razer 7.1 Surround.I need you to send me the activation code for Razer 7.1 Surround (THX Spatial Audio) for my Razer Kraken V3 Hypersense.

 I bought my blackshark V2 pro in march 2025, but i didn't bought it in a razer store, i didn't new about the surround soun 7.1 and i try to get my activation code but i can't. I already have the product number and id, and it didn't work

Hello,My sons headset that is still under warranty has broken.  I have been directed to the Razer Support page to contact them for an replacement. I enter the serial # and it show’s it is still under warranty, it then gives me the option to chat but the chat button is greyed out and there is nothing that can be done.  There are no other contact details - no email or phone # either to contact support.please help - I have a very grumpy 15 year old!Thank you.

I bought a Razer Blackshark V2 X yesterday. I'm trying to register it, but it says it's already registered. It was completely sealed when I bought it. Is it possible to somehow re-register the product to get the code for 7.1 function?

After a year or 2 I unplugged it, tried different ports and computers and always same result. Barely any lights coming out near hub.Any help would be appreciated, seems to be defect if I compare to similar threads with the same problem. What can I do to get that resolved?

Had to reopen this as I am having the same problem but the original thread is closed with no solution. They just asked the OP to send in their logs. That is not a solution the rest of us can follow to fix this issue. I have the Basilisk V3 and it shows up in Synapse but I can’t add it or have it recognized in Chroma Studio. This problem started happening as soon as I was forced to update to Synapse 4. Everything worked in Synapse 3. 

I need an extension chord for my speakers. It looks line a 9 pin Mini-Din. Will any 9 pins work or do they have to be specific ones?

2 days ago i bought a razer blackshark v2x form a online platfrom and when i try to register it , it say its already regiesterd . please help 

So i bought this Razer cobra online, and it does look pretty authenticI connected it to my laptop and the updated razer synapse recognized the mouseBut as i tried to check online using it’s serial number, it says error occurred  

Hello, I’ve had my laptop since 2021 June and the battery has died. It no longer charges. We tested the wattage on the charger and the charger works perfectly but the battery itself is not charging at all. I tried everything I could and looking at the battery report it’s obvious.  I desperately need to find a replacement battery for my computer and don’t know what to do! It’s a razer blade 14, and my favorite computer ever I would hate to have to part with it if I can’t find a replacement. please help I’m begging!!

hi razer fam i need help with my account i cant make any payments because my phone number is missing and cant get authentication codes please help

Hey Guys! the dongle just stopped working, it wont connect my mouse anymore, I need to connect it via cable. I tried it from different ports too, still no success sadly. Is there a way or a solution for this? Also thanks already for the support! Kind regards!

When I got a new Razer Keyboard and installed it, it immediately took over my desktop image and nothing I seem to do will remove it. When background pic is changed, it lasts about 5 sec then fades and is taken over by the Razer background, very annoying. Please, someone help.

I just bought a new Razer 14 and have found that YouTube videos start in sync between Audio and video, but as they run the video starts to lag the Audio, such that by the end of a 10 minute video it can be 5 seconds out of sync. I’ve noticed if I change between the resolution options (it doesn’t matter which resolution I choose… just a change matters) it will re-sync the Audio and video. I’ve tried updating all drivers, disabling different setting,  it nothing seems to correct it.  Does anyone have any ideas?  

My Razer Wolverine V3 Tournament Edition Controller won't turn on nor is it being recognized after the most recent drivers update. Since I deleted the device from my device manager and then reconnected it, I am unable to revert the drivers to an older version. So the controller is currently not usable for me. Is anyone else experiencing this issue? And what is the fix for this? I cannot imagine that Razor published a software which (according to several Reddit threats) makes a fairly new device completely unusable for several months. Please help.

I am in critical need of help because my keyboard inputs do not work at all, not a single one of them. I am completely locked out of my computer starting with the Windows sign on page. One of the LED lights that supposed to be on at all times signaling the keyboard is unlocked is currently turned off somehow. I have looked through the entire internet, trying to find someone who knows how to enable it again. I even tried factory resetting the keyboard using Escape, Tab, and Space Bar, but that made it even worse so that even if I tried to change my password in my Windows login tab, it doesn't register there either. I need help. I have no access to my computer at all.

Bought the Razer Enki X - Black / Green back in 2021 and now there is an issue where the chair is leaning. I don’t see any cracks or creases but has a sunken in feeling. I was looking for parts so i could upgrade or fix it. would just replacing the base with another work? dose it have to be razer? 

I’m not looking for a free replacement as its out of warranty, but i am looking to buy a replacement. Is this something that is Available i cant seem to find it any where.