Razer Support

Hello, I have $350 in my Razer Gold wallet and I am trying to purchase PUBG UC. However, every time I try to make a purchase, the transaction gets canceled. I have tried buying $300, $200, and $100 worth of UC, but all attempts have failed. Please let me know why this is happening and how I can successfully complete my purchase. Thank you. 

I bought my son the razer combo pack with the mic and camera -- I did not expect it to be so difficult to set up on his xbox.. I created him an account however because I stupidly threw out the box and receipt not realizing I would need proof of purchase I am stuck. Can anyone help me set these devices up for him without the box or receipt? Thank you so much,Millennial Mom

I have a pair of razer nommo speakers, however in transit they have got broken. I’m devastated. The ribbon has torn slightly so wont make proper contact on the connector. I know they are out of warranty but has anyone an idea how i could get the repaired of fix them? I have looked on youtube for any videos but nothingI hope someone can help

Jai acheté une Basilik V3 pour me mettre au c/s avec ma Xbox Sx pour les jeux qui l acceptent mais quand jai téléchargé l appli Razer Turret, ma souris n'est meme pas détectée 🫣😪.Bf6 accepte le clavier souris donc je pensais également prendre un Tartarus V3 mais jai des doutes si deja la souris n'est pas reconnue prendre un clavier qui ne le sera peut-être pas non plus. Est ce qu une maj sera prevu pour tout accepter ? En attendant que faire pour ma souris ? Il y a un truc spécifique a faire ? Merci Razer ou la commu pour votre aide.

How is it possible that an original poster can not edit and update his post with additional information and links to replies to his thread? Everyone looking for information has to dig through tens or even hundreds of replies to find the info they’re looking for. You ever heard about UX or do you only know the term “shareholder”? We were so blessed when phpbb style forums were a thing. Meanwhile you’re blackmailing your customers into moving to Synapse 4 while it’s still has a list of issues that make it un-usable. I stopped buying Razer products for a decade and it seems that wasn’t long enough.

During moving out i lost the usb dongle and i cant find where to buy a replacement is there an any way to buy dongle only?

I have noticed dust under the keys on my Razer Blade 18 laptop. Can somebody tell me the safest way to remove it?Is it safe to use compressed air to clean under the keys, or do you recommend another method? Thank you for your help.

My chair is a razer iskur and v1 and is woobling and i want to purchase pieces to replace the base if possible 

My cat jumped on my dongle for my Wolverine V3 pro and bent it and now it won't work wirelessly at all. Cable still works.Looking for a replacement dongle. Can anyone help me out?

Hello :>Early this year I decided to delete my first email account because I wasn’t using it anymore, I thought I had replaced every account I had linked with that email with my current one, but turns out my Razer ID slipped and I didn’t update it :<Now that I need to update it, it’s asking for a code that’s being sent to my old email, but since it’s been deleted, I don’t access to that code :’> Luckily I have my Twitch account linked so I didn’t fully lose access to my Razer ID, but I want to be on the safe side and be able to update my email, I tried Razer Support, but it looks like I can’t submit a ticket with this scenario :< Thank you in advance :>

As I can see if actuation time is set on max (3.6mm) there is a lot of free trave left afterwards. Is it a hardware limitation or is there any way to calibrate it?Using two-actions key would be much easier if the second actuation point could be set on a very end of a key travel.

im completely clueless how to renue my scratch card and get a code because i dont remember when i got the headset. i have the scratch card at hand with only like two digits missing and its really annoying that i cant find any support anywhere. isnt the scratch card proof enough. no matter how many times i try and guess the remaining digits i cant. is there an email i can send an image of my scratchcard to?

Hello,My Razer - Iskur  chair has been tilting for a few months now. Is there a way to buy replacement parts to fix this issue. The part that holds the chair cylinderThank you,Salvaden

Hello,I have a broken headset that is still under warranty and I am directed to the Razer Support page to contact them for an RMA.  When I get to that page and validate my serial # and it show’s my device is still under warranty, I am directed to a chat page that does not work.  The chat button is greyed out and there is nothing that can be done.  No email or phone # either to contact support. Can someone assist from support team?Thank you.

Hi all, with a heavy heart I'd like to try acquire the following componants: Replacement right CTRL keyCharge cable from keyboard to mouseWireless USB connector I made the mistake of lending out my keyboard to a now ex-friend, although I have now disowned said friend due to the missing components, I wish to re-acquire the missing componants to complete my lapboard setup. Please please please help!!! I love this setup but receiving it back with missing components is heartbreaking

Recently the entire key and switch attached to the “1” key on my keyboard has somehow gotten loose and keeps popping out of its socket, with it annoyingly continuously inputting “11111111111111” when it does so. Any way I can fix this? Had this keyboard for years with no issues so far and the warranty on this old thing has long expired. The key still works fine for the most part, but it simply refuses to stay secured in its socket and wiggles around even when seated.Edit: Upon closer inspection, it seems to be missing some black plastic on the side of the switch, perhaps some securing snap-in part on the sides has broken?

When I use my BlackShark V2 HyperSpeed on the Switch 2 in dongle/2.4 mode, turning the volume knob causes the audio to drop to a very low level — and it won’t come back up unless I reconnect the headset. This happens both handheld and docked.The same dongle works fine on PC, Mac, and PS5, so it seems to be a Switch 2 USB audio issue.In Bluetooth mode, audio and volume is fine but the mic isn’t recognized (probably due to Switch’s Bluetooth limits). Is anyone else seeing this happen on their Switch 2? Thanks!

Razer Barracuda X Chroma disconnects constantly when I use it on hyperspeed wireless mode (wireless, not bluetooth). Why is this happening and how can I fix it?Sometimes the connection goes off right from the system start, sometimes during a game session later on.I also use the Surround 7.1, but the problem seems to happen on both conditions (with surround and without).A temporary fix that works is to unplug and re-plug the dongle.I tried tracking the problem with the windows event manager application including the “audio” word as a filter, as per the google search ai tool suggestion. Indeed I found an event that coincided with the audio loss. No idea if it has anything to do with the problem, or if it was just a coincidence. The id was 16394 and the source was “microsoft-windows-security-spp”. Something to do with windows security perhaps?

Hello,my Razer DeathStalker V2 Pro wireless keyboard is malfunctioning after performing a hardware reset using the key combination ESC + Space + caps lockHere are the observed symptoms: The keyboard powers on, and the lighting works normally. The battery is detected at 100%. The keyboard is recognized in Razer Synapse, but none of the keys respond, neither wired nor wireless (Bluetooth / 2.4 GHz). Any lighting changes or commands via Synapse have no effect on the keyboard. I have tried the alternative procedure (ESC + Caps Lock + USB connection) to enter bootloader mode, without success. I have uninstalled and reinstalled Synapse, tested with several certified data + power USB-C cables, and on multiple PCs, without any change. The official firmware update tool indicates that the installed version is the latest and does not offer a

Hello there. I’ve been trying to connect my Razer Barracuda X RZ04-03800 to a new wireless dongle. When the Pairing Utility asks me to plug in the dongle it reads it without any problem, but when it asks to connect the headset it just doesn't get it. The green led starts blinking, so I know that it's charging and it's connected. I’m using the original cable and I've tried many other USB-C data cables and USB ports but the pair button remains grey'd out. Same things happens when I try to do a firmware update: it reads the wireless dongle but it doesn't connect to the headset.

The other day I was playing overwatch and my laptop screen went black. It happened before and usually resolved with a hard reset. So I restarted my laptop and the display did not come back on. Im out of town for work so I plugged in the hdmi cable from the hotel tv and was able to get a signal. I attempted to troubleshoot by opening the device manager and reinstalling the NVIDIA display drivers. Upon uninstalling them assuming they would just reinstall. I lost the signal to the TV. Now I don’t have any display on my laptop or to an external display. It’s just black, no backlight, just black. The laptop boots to windows fine because I can hear the boot up sounds through the speakers and windows hello operates as normal.  I opened up the laptop to try and further troubleshoot by disconnecting the battery, swapping the ram slots, unplugging the ssd, taking out the cmos battery, and then reassembling. All of this to no help. Still no display.  Abo

Hi.My laptop (i9-13950hx (B0), 4080, 32gb, Win 11 23H2) is 6 months out of warranty and is suddenly overheating on idle to the point where everything is throttled and basic tasks are too much to handle.I read about the Intel degradation issue a few days ago and figured I’d update everything to the latest drivers and that’s when I noticed the problems. I’ve gotten a lot of CLOCK_WATCHDGO_TIMEOUT BSODs ever since. I tried rolling back Intel and Nvidia drivers, which took many crashes (Nvidia specifically), and now it’s a little more stable (I can browse and maybe watch a Youtube video at the same time). The only thing I can’t rollback is the BIOS update.I did a repaste, but that didn’t change a thing. Sitting at 90-100°c idle. CPU and GPU utilization is nonexistant. I turned on the computer this morning and opened HWMonitor immediately. The temperature was at 68ish. I launched a game to see how fast it heats up and within 20-30 seconds it was at 100°c and throttli

Everything was fine until I booted my laptop one day and the CPU was overheating up to 110°C, thought it was a software issue, updated my drivers and firmware but it was still overheating. Gave up on it and tried factory reset but that didn’t work. In the end I repasted the CPU and the GPU with PTM7950 about 3 days ago, cleaned up the dust, undervolted the CPU, limited its power supply to 50W, disabled turbo boost, did pretty much everything I could. I also heard that it took some time for PTM to fully settle in but I’m starting to feel like this is caused by something else. the blade is unusable in it’s current state, CPU thermal throttles like crazy even at light use and I don’t even know what to do.

I ordered a Razer BlackShark V2X USB from Amazon, and it arrived today. The problem is that it’s picking up every single sound possible—keyboard, mouse clicks, etc.—which is very annoying. The ad said it came with an upgraded HyperClear Noise Cancellation mic, so I’m not sure why this is happening. Also, my package was slightly damaged when it arrived, and I don’t know if it’s just my own problem, but the sound from the right side of the headset is louder than the left but there wasn't any problem like this with my old headset which i used till like 20 min ago. I also noticed some white powder-like substance inside the foam on the right side, and it isn’t removable.

I recently just bought the mouse mentioned in the title. After a few days of use, the mouse light stopped being on and was suddenly turned off, I have tried to investigate the root of the problem, but I can't find it, this happened to me exactly after updating the app using Razer Synapse 3.Only the RGB light I can configure it in the two modes available for this type of mouse, but when I close all the Razer applications completely, since they consume resources in the background, the light turns off, and there is no way for it to stay on, even reinstalling everything, drivers, applications, device manager, disconnecting and connecting to USB connections, restarting the PC, entering the bios. The light never turns on and stays off, it only turns on when I open the app and turns off again if I close the Razer Synapse 3 app.The Razer Synapse 3 application recognizes it exactly as the same name as the brand indicates. Is there a possibility that it is due to a Firmwar