Razer Support

Pls. Help me. I lost my backup code and authentication app. I have some point on my account but can’t use it due to 2-way authentication. :(

I have a razer viper ultimate and I have configured the side buttons so I can use it in game . On my laptop everything works fine but when I go to my ps5 the side buttons don’t register. Can someone plz help me

I have bought the wings as it was on promotion but I have not recieved any code yet, its been 2 days for this, if not I would like a refund for this issue!

my friends on discord says my sound sounds robotic and intermittent. They send a sample of my sound and it sounds as bad as they described. There is no problem when i use my old headset. please help.

Hey guys! So I'm having an issue with my wolverine v3 pro. It seems to not be charging. Any help on the matter would be great! The original issue was not being able to turn on the controller at all. Then when plugging it in with the supplied cable on any of my USB ports it still would not turn on or show any signs of life OTHER than a pulse vibration every so often when I held down the xbox button. This only happened on the labelled "super usb" on my gaming laptop so I wondered whether it was not charging fast enough or retaining enough battery to turn on? As such I put this theory to the test. I plugged in my dongle to the laptop then supplied my controller from my super fast charge phone charger. This did the trick and the controller turns on and I can play using it! Issue is... as soon as I unplug it.... it dies. So I assume the battery is dead? Anyways. Please help, hoping its something I have not thought of otherwise this will be a warranty claim I think!

It’s been very hard to contact support. I am trying to purchase using topped up Gold for a gacha game’s time limited event but I can’t receive OTP. Attempted New Code so many times but nothing is being sent. All other options like the option for an Authenticator app even requires OTP to be accessed (so what is the point?). I eventually start to receive the error below. Is there a known issue? This looks widespread.

Hey, my RAZER NARI ULTIMATE just stopped connecting to my laptop. I tried connecting to different laptops, it worked for a while but in the end it stopped connecting to them as well. at the end of my yesterday's check on both laptops the dongle was connecting and disconnecting practically every half second, until finally it became completely undetectable. am I able to get a replacement dongle or buy one somehow?

As the title says I have wireless deathadder v2 pro. it worked flawlessly for a while, but in the last month it suddenly stopped to work when unplugged. wired works still perfectly. Synapse says battery is full. Any idea???

Hi guys my wired Razer BlackShark V2 X headohines are abiut 3 years old and the right side has suddnely stopped working, got some temporary relief by using the split headphine Jack but that fix no longer works wondering if there’s anything more I can do thanks!

Razer Gold System not Sending Two-Factor Authentication Code I try to make a transaction with the razer gold card but it asks for the code on the sim for 2 factor authentication and I don't receive it, I mention that I haven't changed the number, I can't even choose another method because in order to access the backup codes I need the code received by sms which I don't receive

Dear community, I am encountering issues with my Razer mouse and headset since Synapse 4 last update and firmware updates. With my Razer Cobra Pro mouse (and Razer Mouse Dock Pro): When keys are remapped on Synapse 4 (with keyboard keys or macros), they just don’t work if the mouse is used in wireless 2.4 mode. The buttons do nothing.These custom bindings only work when the mouse is used with the USB cable. This issue is caused by Synapse 4 since everything works perfectly with Synapse 3. Also, the mouse appears as “HID-compliant mouse” in the device manager when used in wireless mode (but it doesn’t seem to impact Synapse 3). With my Razer Kraken V4 headset: This one is causing me a lot of trouble. I honestly don’t know what to do about it. When the headset is used in wireless mode (with dongle), everything seems to work except the Audio Enhancements (like the Bass Boost and Clear Voice), modifying them in Synapse doesn’t do anything to the sound. When the headset is used in USB mode,

Whenever I'm connected to bluetooth, certain songs like sweet rally 2 are popping at the bass part. Ive noticed this issue on bluetooth and not 2.4ghz.

Hello, I have a problem with my mouse. The mouse cursor freezes for a couple of seconds. Serial number: RC30-030501

Having trouble getting my Kracken V3 X headset to show as a supported device, wondering if this is a known problem and if there is a fix?

Hello, I recently updated the firmware on my kraken v3 pro and my dongle no longer works. Synapse 3 and 4 do not recognize, I tried pairing utility which does not detect the dongle no matter the usb used, firmware updater no longer works either, I uninstalled and reinstalled everything and must have done 30 restarts throughout my attempts at least. I updated everything on my computer to be updated. I am thinking that the usb dongle broke during firmware update. Is it possible to get a new one? Or is there something else I can try? Thank you :)

I bought 50€ Razer Gold yesterday with my PayPal and it’s has been pending ever since. I can’t find it in my history on PayPal. What can I do?

I've updated the firmware as per instructed (with all the disabling steps). While some prompts occur during the installation as per the attached picture, the battery health optimizer tab on synapse is made available to me. Yet, my battery is still charging to 100%, and the the battery health optimizer option will be turned off automatically. How do i proceed with this? I've tried to re-install the firmware, yet the installer mentioned everything is up to date, while on my synapse, it mentioned that firmware is still available to be updated.

I have been using my Razer Basilisk Ultimate for about 2 years now and have loved this mouse. However, about 2 weeks ago my mouse had stopped charging on the dock which has never happened before. I have been plugging it in to use it, but the cord does not charge the mouse either. I did some research and cleaned all of the ports and connections with rubbing alcohol and used an air gun to remove any dust. This unfortunately did not help, as the mouse will stay at about 2% charge while plugged in with only the mouse wheel blinking red. Has anyone else had this problem or does this mean that the mouse battery is cooked and the mouse cannot be used wireless anymore. If this is the case, is there anything I can do about this?

Today I unpacked my Naga Epic Chroma and plugged it into my clean installed computer. Unfortunately, the control device driver is not recognized and therefore the mouse is not recognized by Synapse 2.How can I install the control device driver? What have I done so far?- clean install computer- deactivated driver signature enforcment- deleted all razer folders several times and reinstalled synapse None of this has worked.

I cant get my Razer Naga Trinity (0241) to work on my laptop, however, it works just fine on my pc. I tried reinstalling all Razer apps and also deleted the mouse via device manager. The mouse works, jus the number pad does not.

Using my Kiyo Pro to record videos for my blog. Not streaming. I want to squeeze all the quality I can out of it. The product page (https://www.razer.com/ca-en/streaming-cameras/razer-kiyo-pro/RZ19-03640100-R3U1#specs) states that this camera can output NV12 over USB 3, and H.264 over USB 2. When I use the camera in my recording software, the image quality isn’t great and it saves as H.264. I’m intentionally not saying with app I’m using because I don’t want the discussion to be about that app. (1) Has anybody had any success recording in NV12 using the Kiyo Pro, and if so, with what app? (2) Does anybody know of an app that would allow me to watch what is being captured by the camera AND verify that it is indeed an NV12 stream?

I’ve recently upgraded my computer, still using my razer deathadder from the last one. Used to be I could click the DPI up/down buttons on it and it would change instantly. It was great for switching between when I needed to move fast or to be more precise. I’m on a fresh install of cortex on my new computer, and suddenly it takes like, 5 seconds after I click the button to change. It’s not really consistent either, sometimes it takes longer, sometimes it’s quicker. It’s never instant though. Has anyone else had this issue and resolved it?

hello razer I got black shark v2 and i play rainbow six and i need the best and updated eq setting for my headphone u search to much but didnt found good eq for make sounds better sometime whene other player shoot it will canfuse me and some time it wont get cool footstep sound`s like cavera wheme she run with ability please help me and dont send links cause I seen theme befor gimmie a hand and help me please.♥

So i purchased my Razer Blade 17 - UHD 144Hz - GeForce RTX 3070 Ti - Black in February of this year. Besides getting really hot when I’m trying to run more complicated apps and games also at times my wireless internet option would disappear and i would have to restart to bring it back. Besides that my laptop has run perfectly, until one two days ago, as i was approaching my laptop to finish a college essay my phone slipped out of my hands and landed on the screen and even though it didn’t crack the screen it was damaged underneath the screen. And now i have a small portion of my screen not working anymore. I’m not sure what my best option is, but i definitely have to get this repaired somehow. Please contact me with any information or advice, thank you. -Winter

I bought this laptop within the last year, and one day my phone fell out of my hand and bounced on the screen. And it left a small crack but it was underneath the screen, I couldn’t feel it. I’ve hooked it up to my tv to make sure and it still works. What would be the best way to go? if I send it to Razer to be fixed how much would it be and how long would it take? If you would like you can email me @ woewinter666@gmail.com Thank you for your time, I hope someone can help me. I would like to get the process started asap.