Razer Support

Hello. I’ve bought a mouse Viper V3 Pro and been using it for 1 and half month already. I’ve noticed that i never got a chance to see my mouse at 100% and i’ve been doing some tests. I’ve already drained all battery so i can charge without using it so i can see how fast it goes but after like 8 hours, the mouse only goes up to 50%. Does anyone have some solution to this?I done some search about this problem at this forum and i think it affets a lot of people. I really need to understand how to fix it or i’ll need to send to waranty.PS: My firmware version is now at 1.14.0.0

Hi, mid game this brand new razer viper v3 pro keeps disconnecting I have to connect it to the wire then remove it and it works again but this is a pain during gaming any fix or should I return it to the store ? and am I eligible for a replacement ?    I purchased this last week from Jarir Bookstore in Kuwait . Thanks 

Looking for a suspicious log in to go away. 

Dear Razer Support Team,I hope this message finds you well.I am writing to report an issue I’m experiencing with the product registration process for my newly purchased Razer BlackShark V2 X. I bought the headset today from Bangladesh and attempted to register it via your official product registration portal to receive the 7.1 Surround Sound Activation Code.Despite multiple attempts, the registration portal states that the product has already been registered, even though I have not registered it before. This is very confusing.Email Used for Registration: I have no IDEA which email.Looking forward to your support.

i need help because i have to replace some of my keyboard keycaps

I have a dell Precision 5530 with windows 11 Pro laptop and I am unable to get the “VirtualBox Host-Only Ethernet Adapter” connect to my internet.  I have seen many youtube and  google searches and unable to solve the connection issues.  I know my infrustructure works since the Thunderbolt 4 Dock Chroma replaced my Dell docking station.  I Have put my Dell back and every thing is working again.  When I resetup the Chroma the lan does not work.   I am looking for suggestions to resolve this issue. 

Hello everyone,I’m looking to purchase the Razer Blade 14 – 3K 120Hz OLED – GeForce RTX 5070 (Black) and have been waiting for this specific configuration to be restocked on the Razer website.I subscribed to restock notifications, and the last notification I received was on December 20, 2025, but I haven’t seen any updates since then.I wanted to ask the community (and hopefully a Razer rep if they see this): Is this specific configuration expected to be restocked? Has it been discontinued or replaced by a new revision? Is there any estimated timeline for availability? I’m ready to purchase immediately once it becomes available. Any information or insight would be greatly appreciated.Thank you!

Hi everyone!  I am an owner of a Razer Blade 15 Advanced (serial no RZ09-0288). I currently have an issue with my left side speaker grill. The sticker started peeling off recently and despite my best efforts it kept peeling. Now it's peeled 1/3 of the way and from the looks of it a quick repair is not possible. It has also bended in a few places and can't be put back to it's original shape. I was looking on the internet for a replacement speaker grill but was unable to find one. Is there any way i can obtain one? Is there a way to fix this? Thanks!

Hello, I bought a Razer Kraken X Lite, but the sound is really bad. There's some kind of echo and the sound is very muffled. What should I do? 

Hello Razer Support Team,I’m posting here because I currently have no other way to contact customer support, and I urgently need assistance with a defective product purchased directly from the official Razer website.I received a Razer DeathStalker V2 Pro today, however the keyboard arrived with zero usable functionality.Issue details: RGB lights turn on Keyboard does not register any key input Not detected by Windows at all Not detected by Razer Synapse Happens in both wired and wireless modes  The issue persists in all cases. The keyboard has never worked since unboxing, I‘ve tried restart/fresh install/update, and I’ve tried plug it to my mac and the problem still exists, it just doesn’t work.I am trying to request a return & refund, but when I use the Razer website return/support system, it says:“We don’t seem to recognize that order number or email.”At this point, I’m stuck and unable to proceed through the automated system. I would really appreciate if I can get custom

For more than 2 years than I’ve been using my headset, I used to charge it only once in 3 days, and the charge would last very long, but now since a few weeks the battery has been very lowered.First, when I check Synapse and i plug off the charging cable, it instantly goes to 80% battery, and I feel like I can only use my headset in wireless for about a few hours (2 or 3 probably, I need to check)I don’t know if its related but, in 2025, I haven’t been using it much, so it just sit on my desk for a long while, unused.Is there any chance it affected the battery ?

There is a problem with updating the firmware for my headset. I downloaded the updater, turned on the headphones, plugged in the dongle and the updater still never detects the headset. What could be the problem and the possible ways to solve it? Thanks in advance!

When every I try to change the volume on my computer using the media keys in the top right of my keyboard nothing happens and then 5 seconds later the volume will dramatically change either up or down seemingly randomly. I’ve noticed it sometimes feels delayed, like the button presses have been queued in the order I press them. In short, if I tap a volume key it acts like I'm holding it down and wont stop no matter what I do, the amount of time its held down always seems the same as well. And as of me writing this, my mute key has ceased to function correctly as well, doing the same as the volume keys. My change track and start/stop keys are still fine.

I have a Black Widow Elite and the volume jumps up on its own.  I will be going to a video on a website or even in the middle of the game and the volume level jumps from 20 to 80(give or take 15 in either direction).  Nothing is touching the volume wheel, so it's not like I accidentally bumped it and caused it to turn.  This is obviously going on at the software level as nothing is affecting the hardware...unless there is a failure in the hardware causing this...I don't know what the problem is.  I also have another problem...my escape key stopped working.  I found a site where it tests your hardware and you can click on a key and if it is working, the key on the keyboard on the screen lights up.  The ESC key doesn’t light up.  Everything else, besides the volume issue, is working just fine. I have had my keyboard for more than a few years and I absolutely love it. Could this just be my keyboard is dying and I need to replace it?  That is something I am trying to avoid as money is tigh

I need this controller to be able to use the touchpad function correctly.When i use the touchpad inside nightreign it will just act as a mouse which i dont want. i want to press it and then it will open the map like how it does with the old ps4 controller touchpad. I want to be able to actually use the touchpad function correctly  

When I turn on my headphones, the "Low Battery" message keeps popping up, even though they're 100% charged. This goes on for about 10 minutes and then goes silent. Is there a way to fix this?

Seemingly all at once my Viper V3 Pro has started having both left, right and mouse 4 and 5 button issues.Its sticking down on all of them, but only after I would say 4 hours of use, but sometimes a little sooner.I have the latest firmware, this issue has been happening for around 2 months.

Hello I purchased Razerwindow v3 tenkeyless Keyboard. it was expensive one. But left CTRL key is not working sometimes. I am a programmer, so I use that key many times. L-CTRL key is not working once a minute or 30 seconds, randomly. I am not sure why. the other keyboards work well. I tested. only this keyboard doesn't work well. Could you tell me the reason?

Hello,I purchased a Razer Basilisk V3 Pro about 2 months ago. When I switch between wired, 2.4 GHz, or Bluetooth, the mouse turns on and the RGB lights up, but the profile button light stays solid and the mouse is not responding at all (no cursor movement or clicks). The PC does not react and the device is not usable.Also when i look device at synapse it look not working I have already: Uninstalled and reinstalled Razer Synapse Updated the firmware (currently up to date) Could you please help me with further troubleshooting steps or advise on a replacement/RMA if needed?Thank you.

I lost my thumbstick long ago, didn’t thing I’d use it.  Now I want to try a setting but I don’t have it.  Is there any way to order or get ahold of a new one?

Lost kraken v4 wireless dongle and can't find.  Can I get replacement 

Hello, I lost the email with the activation code for the 7.1 surround sound system. Also, when I try to get a code, it asks me to register my product, but it's already registered. When I try to register my product again, it says it's already registered. Could you please send me the email again?

Hi all,The cable of my 2022 Tartarus Pro was bitten by my two cats. Is there a way to replace it? I can't see any replacement kit on either Razer or third party websites. Thanks in advance for any help!  

earlier today I spilt a small amount of milk onto the side of my keyboard I left it try dry it was working fine until I then my esc wouldn't work (it usually wouldn't work because in Synape it would be the "`" button but I could change it easily however this time I couldn't change it and then my keyboard started spamming the "j" button so I reset my pc then my keyboard just stopped working at all now I' am typing this with a different keyboard please help.

Hello, I would like to know if the Razer AVA is scheduled to be released in France?Thans you