Razer Support

Hello respected Razer team, I am new here and excited to start the journey together, but unfortunately I had a problem while activating my black shark v2 x headphones that used to show me a message saying "This product is already registered. If you did not register it, please contact Razer Support" Please contact me to inform you of the required information and documents and thank you very much for your cooperation 🙏🏻🙏🏻. 

I recently purchased a pair of blackshark v2 x headphones and im trying to set up 7.1 surround sound but despite having registered my product to my razer account it says that there is no authentication found Any help would be appreciated

I have had my keyboard since 2021 or 2022. I cant remember exactly but it what a Christmas gift. Never bothered to register it or anything but the RGB pattern stopped working so I downloaded chroma and decided to go through the steps and when I try to register new device it says that my serial number isn’t there in the systems. Please advise. 

Hello there, I purchased a Razer BlackShark Pro V2 headset from Amazon in January 2025. It has served me amazingly and I love the headset. However, the dongle/wireless transceiver USB stick just broke. Is it possible for me to get a replacement?

Hello everyone.With my first installation of Synapse 4 for my Nommo V2 set, I could see THX profiles for my games, especially Forza Horizon 5.Suddenly, after an automatic software update, I was no longer able to see the THX profiles for the game in question and others that are THX supported like Battlefield 1.I anticipate that I have uninstalled and reinstalled the Synapse 4 software at least 20 times, this also to solve other problems that the Razer support staff has never been able to solve. This problem has never been solved..... fortunately others yes.Has anyone had the same problem and managed to fix it?Of course I don't want to reinstall Windows 11….Best regards Ivan 

Hello,My wired Basilisk V3 freezes and becomes unresponsive as soon as Synapse 4 starts. i have to use another mouse to force quit the application, after of which the Basilisk becomes responsive again.I can’t use my game profiles or lighting because of this. I’ve tried removing all the drivers and uninstalling with Revo Uninstaller, and doing a fresh install of Synapse, but the problem persists. Any idea what could be wrong?

when you push the mic button it says mic on and mic off how do you disable that?

I want to buy this mouse for work and home usage, but my work does not allow to install Synapse, and I do not want to have RGB on at work. Afaik you cannot turn it off with a button on the device.Is it possible to turn RGB off in the Synapse app so it stays off when connected to another device afterwards? Is there an in-memory profile to store this selection?

I believe this is the display cable issue, but I don’t know what one I need. The screen occasionally acts like it’s broken, lines though out or even just go black, I can turn it off and back on, then sometimes it works for a bit before braking again. I took it to a repair shop, they told me the part is very back-ordered and the only part available now would include the screen and be worth nearly as much as the laptop. I’m a bit fed up and would like to source the part myself if possible - but I don’t know what info I need to buy the correct part.  

I have the razer Cobra mouse on the razer synapse 4 when I change the dpi in game with the button that has the mouse flag it doesn't notify me to the right but when I'm on the desktop it does notify me I've tried some things but it doesn't work can someone help me ?   

Hello,I recently purchased a second-hand Razer BlackShark V2 X headset. It works perfectly, but unfortunately, the previous owner did not provide the 7.1 Surround Sound activation code, and I do not have the original box.I checked the headset carefully, but I couldn’t find the serial number anywhere on the cable or the device.Would it be possible to receive a new activation code, or is there another way to activate the 7.1 Surround Sound feature?  

Serial number isWhen leaning back in the chair, the back just gives out. It won’t hold one position. We’re hoping to get at least an idea of what part we may need

If it's a laptop for real gaming, is there any chance of a new NEW BLADE with a CPU like the 9955HX3D being released? I'm currently using RAZER BLADE 14 with 7940HS

Alguien sabe como solucionar todos los problemas que genera? Lo bajos se oyen muy fuertes lo cual es poco nitido el resto de sonidos El controlador/driver no funciona, al seleccionarlo en windows 11, el sonido parpadea, practicamente no se oye nada. ni siquiera aparece la opcion para seleccionar surround 7.1 en la aplicacion…. En lo personal no los recomiendo, son una basura de auriculares. Mil y un problemas y no es cosa de mi pc porque tengo lo último de lo último.

I’ve been having a ton of issues with my RB 17 i9 12900H and 3070Ti - 1440p. First it started to shut down due to over 100°C on the CPU, i also had some issues for a while with Thermal Throttling heavily impacting game performance. I started to sort it out using the guide from Razer support, cleaned fans, changed thermal paste, reset drivers, clean Windows installation, everything on default and it didn’t seem to really do much as i can’t game and from time to time, is starts to heat up even while idle or performing medium/low resource tasks such as installing a driver. I have a cooling stand, the laptop is elevated and fans running at max, but started to notice some stuff when using HWiNFO and Throttlestop, i highly recommend using Throttlestop to disable turbo, that changed all the thermals while idle and got to game without much issues . However, started to notice a new issue that i wasn’t aware of, while the 280w PowerSupply was connecte

Hello,I got a Razer Core X, not the Chroma, just the X, and the enclosure fan does not work. This is for Windows which come with no configuration software, just plug-and-play. I saw on another thread people recommending to check that the power cable for the fan is properly plugged, which in my case it is, I disconnected it and connected it back and made sure it works fine.Any of you have any other thing I could check? I’m thinking of plugging the fan to some other power source and see if it works, to see whether the issue is with the fan or with the cable or with the board. Apart from this, any other suggestion?I’m brand new to the world of Razer eGPU and I was wondering if I was missing something like that the fan only comes up when needed but I read that the enclosure fan should always be on, that there are no settings of behaviour for it to come up only when temperature needed.Thank you in advance for any comments.

Hi, I’m facing a weird issue lately with my Razer BlackWidow Chroma ( I know, it’s old, but still going strong! ). I’m running synapse 4. I have a couple of macros set on my M keys that no longer works.. When I mouse over, I see “This mapping requires Razer Synapse”, which of course I have.. I’m using it to configure the macro. I tried assigning them to another keys in case my M keys just gave up after 10 years of so, but it seems like even if I use any other keys it won’t work either.I tried deleting and reinstalling razer synapse, it didn’t fix the issue. Has there anyone that found a fix for this ?  

Dear Razer Support Team,I recently purchased a Razer BlackShark V2 X USB headset, and I am having trouble registering the product on your website.When I enter the product number and serial number, the system says that the product number is invalid. I have attached a screenshot showing the error message.Also, I understand that this model supports 7.1 Surround Sound, but I cannot activate the feature because I did not receive any activation code after purchase. The website does not recognize the product registration, so I am unable to obtain the code myself.Could you please help me with:1. Registering my product successfully2. Issuing the activation code for the 7.1 Surround Sound softwarePlease let me know if you need any additional information or documentation. I appreciate your assistance.Best regards,  purewindy7 

Recently I bought Razer Blackshark V2 Pro (2023) - White Edition but Synapse does not recognize it and I am unable to use 7.1 and other settings. When I open Synapse, razer central shows me a new update like below.  But when I click update, it fails  Here is what I tried ;Repair SynapseModify SynapseUninstall, Install Synapse 3.0 (Used clear re-installation guide - https://mysupport.razer.com/app/answers/detail/a_id/1708 )Try to update from Razer central,Add an exception to firewall,Disabling fir

Ayın 1 inde yükleme yaptım ama sms kodu gelmiyor hiç bir şekilde mobil Legends için yükleme yapacaktım 

Just want to thank you RAZER customer support team! I struggled with the product I bought from the outside dealer and the staff are being very kind and helpful. Now I had returned the product and everything is sorted. The reason I’m planning to go get another RAZER product(of course, now, from trustable store) is definitely because the service is amazing. Thank you RazerCustAdvocacy from Reddit and the loveliest Razer.ScarletRouge

Dear Razer Support,I have been using my Razer Viper Ultimate since 2021, and I absolutely love it.However, the mouse feet have worn out over time, and I would like to replace them.I am not interested in using third-party or generic replacements, as I prefer to maintain the original feel and quality of the mouse.Could you please let me know if it's possible to purchase official replacement glides (mouse feet) for the Razer Viper Ultimate?I would greatly appreciate any help or guidance on how to obtain them.Thank you in advance!

Greetings!so after reinstall the app no longer works for me i tried every way i know such as reinstall registery cleaning disable anti virus and firewall no single one of em works. when i open the app there is only one loging option which after login nothing happend it just log me in and thats all here is image down below: before login                                                                                         after loginsee the app is not worked at all no matter how many times i reinstalled it its still the same.