Razer Support

Since I downloaded Razer Synapse 4 today. My headphones have been basically unusable. disconnecting every 4 -5 minutes.

Latest update is creating issues with my controller. It is crazy acting like pressing other buttons.

I received the Huntsman V3 Pro TKL (Firmware: v1.04.00_r1) today, naturally connected it directly to my PC and set it up in Synapse 4 (4.0.86.2504220800). After less than an hour, I noticed the following: A and D have different responses, which is also the case with other keys. After a while, Synapse said it needed 8-15+ GB of RAM. I tried reinstalling the driver cleanly, and I also tried reinstalling Synapse, but it still didn't help. After connecting my old Cynosa Chroma, everything is working as it should, so it's definitely a problem with the firmware or Synapse itself.If there isn't a fix in the next week, I'll definitely return it, as it's not usable for me right now.

Hi everybody,I bought my son the Iskur X for christmas 2021. Now he had cranks in the artificial leather. Have anybody good ideas for a sleave or how to repair these cranks? I’m really disappointed of the support because after putting in the serial number and the comment that you are out of the warranty there is no help from Razer. This is not my understanding of a good support of a premium brand to be honest. Don’t want to talk about my understanding of quality of a premium brand and such cranks after a little more than 3 years.Looking forward to your responses.Regards(*Removed for security purposes)

I am not sure what  I should download and from where ?

i kinda deleted my razer mouse from my system devices thingy bc i thought it would solve an issue with my mouse and i cant seem to install my mouse back into my laptop

My charging stand flashing orange rapidly when I put my controller on. I tried to unplug it and wipe it with soft cloth as recommended in user manual.Controller seems not charging. Please advise 

Launched the configuration app on my Series X; it tells me there’s a firmware update for my Wolverine v3 Pro, but won’t actually install anything. It just shows a message that I should update on PC and then quits. I can’t even switch the controller between the existing profiles I have saved. That’s already a terrible experience, but it gets even better - I use OS X and the firmware is only distributed as a .exe file.  What the actual hell. This is incredibly piss-poor.

Hi, just want to report an issue encountered with Remote Play regarding bluetooth.I was testing Remote Play running on W10 - great that it was made available also for this OS and found out the following. See below setup combinations and results i.e. issues:W10 Laptop + Remote Play + mobile Android 12 + USB-C controller = stream working great!W10 Laptop + Remote Play + mobile Android 12 + USB-C controller + BT Headphones = stream and audio stuttering + input lagW10 Laptop + Remote Play + mobile Android 12 + BT controller = stream OK, audio stuttering + little input lag W10 Laptop + Remote Play + tablet Android 15 + no BT devices (speaker audio) = stream working OKW10 Laptop + Remote Play + tablet Android 15 + BT controller = stream and audio stuttering + input lag, Remote Play drops connection sometimesW10 Laptop + Remote Play + tablet Android 15 + BT controller + BT headphones = stream and audio stuttering + input lag, Remote P

Hi I was wondering if anyone could help me.I have a blackwidow v3 and whenever I type ‘@’ it types a ‘:’ instead. I have made sure I am on the correct language, updating any drivers, trying it on another PC but I always have the same result.Many thanks in advance!

i literally just brought this mouse a couple hours ago, plugged it in setup the software and started to game to test features. it was at 100% power when starting but after about 45 mins it started blinking red to symbol low power. so i plugged it into charge after about 30mins it was still on 1% and nothing more it’s been a couple hours now and nothing i’ve looked through threads and can’t seem to find a fix it will not charge past 1% and it’s literally just came out of the box and i was so excited to try it out now im extremely disappointed 

I’ve attempted to update my BIOS using the recently released version SO6110-BIOSv0108 from your website, but unfortunately, the update does not seem to apply successfully. Despite multiple installations, my system still shows BIOS version Razer 1.06 (dated 2025-07-03). The main reason I was eager to apply this update, is because Windows Hello is currently not functioning properly. It keeps prompting me to center my face, but fails to detect or respond to my position, regardless of adjustments. I genuinely hope you can assist me with this issue, which may also be affecting other users. I look forward to your response and any guidance you can offer.

I’ve had my laptop almost three years, so not that long. A year or more ago I removed the battery because of bloat and never cared to replace it. Last night I shut it down and unplugged it as usual, and this morning when I woke up and plugged it in nothing happened. The adapter light is on and I know the power source is fine. When I hold the power button 10-15 seconds the laptop indicator light blinks white for a split second but that’s all the response I can get out of it. 

Ive had the Atheris for a while now—it's a good mouse, but I haven't used it much since I usually rely on my laptop's touchpad. Recently, I decided to start using it again, but it wouldn’t turn on. I assumed the batteries were dead and didn’t think much of it until I finally replaced them. Now I'm a bit concerned because it still isn’t working. I’m using a Mac and I’ve heard about Razer Synapse—does Synapse need to be installed for the mouse to work?

Hey. i cant find mail box. anyone help me? thnx 

i bought it and registered, i alredy conected it and used it without problem but i cant customize the special keys on it because it wont load.It recognices the ccontroller but it wont load when i press edit on the app, it just shows a blanc screen 

Hello i just bought this controller and i cant update via controller app. Is there any other way to do that? Any updates are greyed out. my actual firmware is 1.0.13.0.

I got a mail from amazon regarding a razer gold gift card a friend ordered for me, but I can't find the card pin, I have tried to reply back to the card mail I received but it's not supported, I tried clicking on the link on the mail which shows "get your gift card" but keep showing me error. I don't know how to get my razer gold gift card pinPlease I need help 

Olá a todos,  espero  que estejam todos bem , quero relatar o meu problema com o meu blackshark v2X. Uso ele no Xbox, no canal de áudio dos jogos e  no discord também,  estou tendo problemas com volume muito baixo, com voz de robô e o áudio não sai completamente com as frases que eu digo, acontecem interferências o tempo todo, detalhe: usei outro headset antigo e os meus amigos me escutaram normalmente, me ajudem por favor 😭😭😭

I randomly just the other day had an issue where my Black Shark V2 Pro (2023) started to sound super muffled. I can’t quite put a finger on the sound quality - but its off. It is not so bad as to that i cannot hear anything, its just that its definitely off compared to how it was even just a week ago.  I have tried just about anything and everything that comes up when you look up “muffled audio windows 10 issues”. I even just recently upgraded my PC (Mobo, CPU, case, RAM) - the issue still persists. I have tried buying other headsets (all wireless usb headsets plugged into both USB 2.0 and 3.0 outlets) - no avail.  I have tried 3.5mm jack and the sound does not improve. I know it is not the headset as they sound just fine on both my phone and brother’s setup - it must be something on my computer or some setting(s) im jst not aware of.  Any help would be so greatly appreciated as this is getting ot the point where i dont even want to game any

I’ve been using the headset for a few months now without any issue whatsoever. While I was playing on my Xbox, it notified me that my headset battery was low. I plugged it into a usb-c cord that I use for my PC, and I instantly hear some static and popping noises from my headphones. I kept them on the charger for a little while and they had an orange or red light, but after trying to turn them back on, it no longer displays a light whatsoever. What should I do?

hi razer thank u for read my questioni have razer barracuda x 2021, and i dont know why to my barracuda x is not connect to my computer i tried hard to fix but nothing work thanks u

Hello, I have a problem with my mouse, but I'm not sure if it's an issue with the device or my PC.The sensitivity changes on its own and feels much higher than normal. I used to play with 1600 DPI and 0.1 sensitivity in Valorant, but now I have to keep lowering it because it still feels too fast. Currently, I'm using 0.077, and it still feels too high, even though it shouldn't.This happens in all games.I thought the problem was with my mouse, so I bought a new one. Now I have a Razer Viper V3 Pro, but the issue persists. I don't know if my new mouse is defective or if the problem is with my PC.I hope someone can help me.

Can someone please help I don't have my old phone number and a back up codes

Estou tentando registrar meu fone de ouvido BlackShark V2 X, mas sou informado de que ele já está registrado, impossibilitando a ativação do código de verificação.Preciso de ajuda do Suporte Razer. O número de série é (removed SN) e o número do produto é RZ04-03240100-R3M1.