Razer Support

I heard you have an application to create a Bluetooth connection with my iPhone. Does it right? If not, how can I connect the microphone Razer v2 pro to the iPhone?

The device is consistently disconnecting while in use.Trying to update firmware to see if it fixes it.But stuck with this issue.  How to update your product?   

My razer kraken v3 pro headphones which I bought for 200$ are making rattling noise, which is annoying considering that my old 10$ headphones had no problems and good sound quility. HOW DO I FIX THAT!

I tried to register the headphones and it said they were already registered even though I just bought them.

Hello Razer Team,I'm new here and excited to begin this journey with you. However, I'm facing an issue while activating my BlackShark V2 X headphones. I keep receiving a message stating: "This product is already registered. If you did not register it, please contact Razer Support."Could you please reach out to me so I can provide the necessary information and documents? I’d appreciate your assistance.Thank you in advance for your support! 🙏🏻

I have THX Spatial Audio and it dosnt work anymore. i reinstalled and restarted my pc but nothing works. The software opens JUST one time when i but up my PC and it crashes imediatly. When i try to open it again it dosnt open at all until i restart my PC.Youtube Video link : https://youtu.be/zqyrhwakcMYIm stting here whit my Leviatahan V2 that dosnt work anymore becorse the software dosnt work. How i fix that issue ? and for what i payed for the Software 25 € ? so that it dosnt work anymore ??? 

I consistently encounter issues with the chat support feature, as it is always unavailable when I attempt to seek help. I urgently need assistance with my Kraken X, which is still under warranty and requires immediate servicing. At the time of purchase, I noticed a small line break that I initially believed was a harmless design element in the headband area. Unfortunately, this break has since expanded, raising concerns that it could lead to a more serious failure. I would appreciate your prompt attention to this matter. I want some support from some Razer support staff on what I can do now . Please help. Thank you

I want to refund this software because i had thought that i bought the backshark v2 and that it was eligble, but it wasnt. so how do i contact support with live chat so i can get my money back?

I bought a Razer Kishi 2 controller to play Call of Duty Mobile (CODM) on my Samsung Galaxy S20 mobile phone. The Nexus application lists CODM as being supported. Besides - why would it not be supported? Surprised to find out that the Kishi 2 does NOT work for CODM on Android phones. There’s a work around if you have a Bluetooth controller lying around that’s always turned on, or if you use a 3rd party application - but that risks being banned for 10 years. I’m seriously disappointed and will be returning the Kishi 2.

I can't proceed with my supposed purchase because of the 2-step authentication

I would like to know if there is a way to have the Leviathan V2 auto power on (auto start) when the PC power’s up.  Previous soundbars use to do this.  I have checked the user guide and settings within Synapse, but nothing is mentioned about auto power on.

Hello I have some questians and problems about my 1 day old Deathadder V3 Pro. -First problem is, when im using my mouse wired it freezes for like a split second to a second.-My question is, the lower part (where the id is) looks different from the other models instead of an id and a barcode there are some numbers and letters with a qr code i didn’t see anyones deathadder on the internet like that, because of that i want a razer support staff to check my mouse is original or a bootleg. -My other question is when i click visit this devices’s support page it sends me to deathadder v2 support page is it just a mistake or a bootlegy thing going on. These are all my questins and problems, Thanks.

While using Razer Synapse 4 none of the key mappings are working for my Mouse.Anyone having the same issue ?But the key mappings work when synapse is close, 

Hi, Just wondering if anyone can assist me getting a new authorisation code for my thx spatial app? Can’t find the email with the original code in it. Have also tried using razer assist without much luck either. I have the order number if that helps in any way.  Kind regards.

My case did not show up in my support history and I also did not receive a confirmation email as the bot said I would. I hope I can still get support 

Hi, I would like to change my binded account here. I bound my fb account without knowing that it needs the email to buy products. The email of my facebook account is has deactivated long time ago. please reply here, rafaelconcepcion013@gmail.com

Subject: Assistance Required – Unable to Verify SMS Code for Purchase Dear Razer Support, I hope this email finds you well. I am reaching out regarding an issue I am facing while attempting to complete a game purchase on your platform. My registered profile name is easyPastelYellowplace840, and my email address is (removed). Unfortunately, my phone number (removed) has been barred, preventing me from receiving the SMS verification code required to proceed with the transaction. As a result, I am unable to complete my purchase. Could you kindly advise on the next steps I should take to resolve this issue? I would appreciate any alternative verification methods or solutions you can provide. Thank you for your time and assistance. I look forward to your prompt response. Best regards,LEONG

When I open Razer Synapse, my Razer Viper V3 Pro mouse can use the middle mouse button. Without the app open, it doesn't work. This issue occurred after I updated the mouse to the latest version via your website.

您好，我需要帮助更改我的关联电话号码，因为我无法再访问它

I wanted to update my Wireless Mamba RZ01-01360 but it does not detect my charging dock as a dongle, i download it from the product description itself from the Razer web. Can anyone help? 

I lost my phone and phone number and can't access anymore to otp and back up code I needed help plss!

Can anyone help me change my phone number? I can no longer access it and I need to change it so I can spend my Razer Gold. Please help me.

I have just buy the blackwidow tenkeyless and i cant register itUnrecognized Serial NumberPlease double-check similar characters such as:"I" and "1""O" and "0"pls help me

I am experiencing issues with my Razer keyboard. Some keys do not work properly when pressed once. For example, the "E" key repeats multiple times, and in other instances, the key doesn't register at all unless I press it several times. I'm not sure if this is a hardware issue with the key itself or a software problem.my keyboard is razer blackwidow v3