Razer Support

I don't have access to my old phone number, and I don't hold any backup codes.

saldo do resgate não caiu ,mais descontou o cupom

I need help!🙏🏻😭

I bought Huntsman mini and Firefly V2 on Razer Korea website on the first day of sale(Oct/7). I was planning to buy gigantus v2 3xl AS WELL which was on 20% sale but today I came into website and found that all of the Halloween offers are gone……. Is it just a website issue or the Halloween sale canceled in Korea?

Hi every one ! I have a question about drivers.I have a Razer Blade 15 Advanced 2021 (RZ09-0409...) and the latest OEM update of my Intel Graphic Driver were on 2021. There is no more OEM Intel Graphic Driver updates.Can I install a generic one ? What will change on my laptop if I do that ?Will I face any issues ? The latest generic driver is Arc and Iris Xe, updated in 2024.Please, could you help me with it ? Best regards every one !Chris.

Hi,I have a Razer Blade Pro 17 (2022) laptop, and I’m planning to upgrade its RAM from the current 32GB DDR5 to 64GB DDR5. During my search, I found two options for Corsair Vengeance DDR5 RAM: Corsair Vengeance 32GB (1x32GB) DDR5 SODIMM 4800MHz CL40 Model: CMSX32GX5M1A4800C40 Price: €72 per stick. Corsair Vengeance 64GB (2x32GB) DDR5 SODIMM 4800MHz CL40 Kit Model: CMSX64GX5M2A4800C40 Price: €169 for the kit. I went with the 1x32GB option and bought two sticks to save some money (total: €145). Both products seem to have the same specs: Frequency: 4800MHz Latency: CL40 Voltage: 1.1V However, I noticed a difference in the product codes:

Since yesterday, my Huntsman V3 started ignoring all the Analog sensitivity curves.Anyone else with this issue?

Hey there, i just want to say thank you for the giveaway Sept. 2024. I won the Razer Viper V3 Pro and the Razer Atlas. The Razer Atlas is amazing, best mousepad i´ve ever had. Mouse is feeling really smooth now and it feels like she´s more precise on it. I didn´t test the Viper V3 Pro yet because i bought the Basilisk V3 Pro a few months ago, but surely I´ll test her soon! All i can say is… just amazing stuff from you guys! Once again thank you for the amazing giveaway! :)  

Hi, that is all, it suddenly stopped working on both options. The model is rc30-021702 and I have the latest update. Synapse recognizes the dongle but says that the mouse is offBatteries fully charged, cant connect on any device.On bluetooth and on 2.4 mode the light just flickers as if it was pairing

My PC doesn’t have USB-C. Is it possible to use the USB 4 Dock with only USB A 3.2 or 2.0?

I’ve tried everything even the pairing utility but nothing can see my dongle so i can’t even pair my headset. I’ve tried switching usb ports but nothing showed up. It says unrecognizable usb device and it does nothing. So i need help.

Hello! The computer turns off for a long time (5 minutes) when razer central (cortex, synapce, axon) is running. I have windows 10 64 bit operating system installed. When disabling all razer applications, the computer shuts down quickly when shutting down. What could be the reason?  

Hello I have Razer BlackShark V2 X and i need some good EQ for Rainbow Six Siege and i need help thank you for your help and I can´t find even one good eq anywhere I need really really big help thank you anyone.

Just downloaded Razer Cortex and Optimized my game and was thrilled to see the results! Well that was on day 1 of using. Today is my day off to open/run the game through Razer Cortex to see that the optimized settings aren’t running in game. I’m playing Black Ops 6 through Battle.Net and have my screen resolution set to 1080p and in game it automatic goes to 1440p.. I tried restarting my PC, running Razer Cortex as Admin, but nothing seems to work.. Any suggestions?  PS: I have Nvidia app downloaded which I use to use to optimizing my games.. 

Basically the top row (exept for “pause break”) keys are not working at all, I have tried: soft and hard resets of the keybord itself (“hold esc+caps, unplug, plug and release” and the synapse reset)uninstalling the device from windowsuninstalling synapserepairing synapse various reboots and/or unplugs (also changed USB ports) what’s strange to me is that the last key is working.BIOS side is normal as ever is there anything else I can try?Thanks in advice.

It seems that I’m not the only one with this problem. Went to remove my associated phone number with my razer id and I have to confirm through the phone number that I no longer have or use the codes that I’ve never saved from the account. Have been in an endless loop trying to contact support. Tried to submit a ticket. No Dice. Am currently contacting Razer Support on x.com and they’re asking if this is a Gold transaction. At this point I’m getting desperate to reach Support in any fashion before I reach out to the new owner of my old phone number. What are my options? No I don’t have a case # associated with this request for help. Thanks in advance for your time.Loyal Customer since 2012

I got a new headset and connected it to the usb port on my computer for it to charge, when it’s charging it turns on but the minute I disconnect it to use the wireless function it’s dead. It will only turn on while charging.I should mention that my pc didn’t have bluetooth so I had to get it with a usb, I don’t know if this has to do with the issue but i’ve already tried everything from deleting the device on the computer, installing it again, using the repair tool, deactivating the option of saving battery, EVERYTHING. please help me 

I’m getting calls from FedEx which held my order at the border for a customs broker.  Shipment was from USA to Canada. They can’t seem to find a number for Razer, and I’m not too sure how to proceed.  Order was for a chair, mouse mat and a sneki snek.

I own a Razer Blade 15 Base 2020 (RZ09-03286E22) and recently i have been dealing with high power draw issues while on battery which is another big issue on it’s own. I have tried every possible solution to no avail so I wanted to do a complete factory restore with Razer’s original image when it said that i had to register it to get the image (thankfully the proof of purchase wasn’t required for registration as i am not this laptop’s original owner). The issue lies in that after registering it and going back to the recovery image website, when I click on my laptop it says that i have to register my device to get the image even though i already did so ???. There is no way to unregister so i don’t know if i should just go with a regular windows image or something like that. Any solutions to this? 

im on an xbox and tried to download the software and its not compatible. Also my mouse clicks are inverted. The left is doing what the right should do and vise versa. i dont have a pc or laptop at home to download the software on…

Hello,I purchased a Razer Blade 14 (Model: RZ09-0370) in 2022. Until recently, the battery performance was excellent, requiring just one charge to last through an entire working day. However, I’ve noticed a significant decline in its performance lately.The battery now discharges very quickly after being fully charged, typically lasting no more than 1 to 1.5 hours before needing to be recharged again.Could you please advise on how to resolve this issue?

Cant change phone number for it was lost and i cant top up because of the otp.

Hello, I bought a pair of Blackshark v2 7.1 headphones, I registered them on the Razer website with the serial number and I never received the 7.1 sound verification code, what do I do?

Hello,I just bought a Razer opus and it already shows some problems.I cant turn the headset on without the usb c cable being plugged in. Read some threads here with people having the same problem. Is it a battery problem and how can it be fixed?