Razer Support

I need help with my Hanbo Chroma. I’ve tried using the support form, and it recognizes my serial number and says to press the “Submit” button. But when I do, nothing happens. I’ve tried refreshing the browser, using another browser, and even did it on another device. I’m seriously at the point of just leaving a bad review and looking at somewhere else for my next AIO.

My controller just switched off randomly and now won’t turn on. I play it wired. 

Hi. I’ve been using my Razer Blade 15 Advanced RZ09-0330x for a little over 3 years now for school and last year the battery started losing its charge and started swelling. At first it wasn’t a huge issue, but now my trackpad on the laptop will not press down, and the laptop would not turn on with the battery in. I have had to take out the battery from the laptop, and now it only works when plugged in. Is there a fix for this? Currently I have to carry the 240W laptop charger with me to school and I would really perfer if I did not have to since I walk to school and it makes my bag significantly heavier. Thanks!

my regular gold card is 12 instead of 14. What can I do about it

I have completed the payment on the afternoon of 2nd October 2024 with a payment amount of Rp599,000 (USD 38.65) but today, 3rd October 2024, the status in my Transaction History changed from Pending to Failed. So where did the money I paid go? If I did not receive the Razer Gold, I want the money refunded to my bank account.Transaction Number: 012DFETCAH5LFCF75B483 

Help me update my phone number linked on my Razer ID account. Don’t have access to old phone anymore.

My Xbox wolverine v3 controller won’t connect to my Xbox or pc wirelessly.Cables are fine. Ports are fine. Firmware for both controller and wireless dongle are both update.Don’t know what to do from here. The controller isn’t even a year old.

My barracuda x’s 2.4 gHz is no longer working. The device is not appearing in the audio input or output settings on windows. Both the dongle and the USB - C port are functional as I tested both of them. please help.

My wolverine V3 dongle broke and I’d like to purchase a new one. Can someone inform me where to find or purchase one?

I recently set my headphones aside for a while, and when I returned, the right one had stopped functioning altogether. I began to feel frustrated as nothing I tried seemed to help. I opened them up to inspect the wiring, and everything appeared to be in order. After that, I updated the firmware, but there was still no improvement. I also checked the sound settings, thinking perhaps the left/right balance had been altered, but that wasn't the case either

I’ve got a Razer Blade 14 and I’m finally getting around to applying the 2023 firmware update for USB4/battery optimization.  I’ve followed the instructions for disabling the trackpad and NVIDIA in Device Manager.  I’ve successfully installed the EC firmware update. I’m running Windows 11.  I even found a post recommending running the AMD chip updater and successfully did that.   Windows Hello is removed, drive is fully decrypted, all the stuff the install guide said to do. When I run the firmware update, it brings up the update window, but the only button I can press is cancel and it tells me “Detected components are up-to-date.  I restarted and manually checked the BIOS version and it is clearly not up-to-date.  Pulling my hair out and can’t figure out what could be keeping the update from running.  Any help appreciated.

I recently bought the razer deathadder essential from my friend, but the big problem is that all of the buttons work, except tracking for some reason. When I go to the device manager, it can get either identified as a) HID-compliant keyboard, b) HID I2C device, or C) HID compliant mouse; I've already tried to uninstall all of those drivers and repluging the mouse, but, as expected, didn't work. Furthermore, sometimes the mouse gets identified by Synapse and sometimes doesn't. I also tried to clean the sensor with a cotton pick, removed all razer related drivers and reinstalling Synapse, but that doesn't seem to work as well; 

Ever since the recent update where the background has chanced (feels like less than a day maybe). I  keep getting asked to log into Razer Central. Central Version 7.19.1.904.I see that this has been reported as a problem quite a few years ago but I’ve never had this issue until now. 

Dear Support Team,I hope this message finds you well.I am reaching out regarding an issue with my Razer Kraken Ultimate headset. Unfortunately, the device is not being detected by Razer Synapse 4 software.Could you please advise me on possible solutions to resolve this issue?Thank you very much for your assistance.Best regards,Boštjan Berguš

My RAZER 17 keep turning itself off randomly every few minutes without warning 

I have the Deathadder v2 pro but when plugged in it still loses battery and disconnects.  please help

I haven’t opened my razer acc in so long and I have only used this once and it didn’t require any 2 step authentication. Now, it only requires the 2 step authentication and mind you I haven’t opened my acc in awhile so I haven’t paired this site to any authentication app but for some reason every time I try make a purchase it wants mo to enter a 2 step authentication code or a backup code which AGAIN, I don’t have. And whenever I try to fix the 2 step authentication in the settings guess what pops up? A damn 2 step authentication that I haven’t even set up. Fix this shit it’s pissing me off

I haven’t opened my razer acc in so long and I have only used this once and it didn’t require any 2 step authentication. Now, it only requires the 2 step authentication and mind you I haven’t opened my acc in awhile so I haven’t paired this site to any authentication app but for some reason every time I try make a purchase it wants mo to enter a 2 step authentication code or a backup code which AGAIN, I don’t have. And whenever I try to fix the 2 step authentication in the settings guess what pops up? A damn 2 step authentication that I haven’t even set up. Fix this shit it’s pissing me off

I seem to be able to use my headset fine in programs like Dragon and using it to communicate with others. However, whenever I try recording with PowerPoint i keep getting a message that says Your recording device (Razer Blackshark) is not set up correctly or is being used by another device. I’ve checked for software updates. Restarted my computer. Nothing seems to help. If anyone has run into this and knows what to do please let me know. thanks

Shout out to the Razer Support Team across Reddit and Twitter, they reached me out very quickly with my problem. I got some sleeves for my Iskur V2 X chair, sadly I got 2 pieces of the same product within the package (2x backrest sleeves, instead it should have come with 1x backrest sleeve and 1x seat base sleeve). Sadly, they weren't able to fix my problem because they told me that they couldn't deliver to my country the missing part. But I'm sure they did their best to try to help me, shout out to them. Thanks!

I am trying to update my Blade 14 to the latest firmware (v1.06 from November 22, 2023) using the BIOS updater.(Link here https://mysupport.razer.com/app/answers/detail/a_id/5502) However, when I run the updater, I get this message. Please help me understand why, on a Razer Blade 14, from the correct page, linked above, I get a tool that does not recognize the system upon which it is running.  This is infuriating to deal with, please help. This issue seems to plague others as well. 

After the Razer Synapse update, the razer black shark v2 headphones stopped working via the audio card when connected to a PC, only aux. Technically, the headphones are fully functional, connected to the phone, everything is working fine, and everything is fine with the microphone. When connecting to a PC via an audio card, it only works when the microphone is self-listening.The computer has already rebooted several times after the update, what could be the problem?

Hi everyone,Could someone clarify whether the Zotac GeForce RTX 5070 Ti SFF is compatible with the Razer Core X Chroma eGPU enclosure?I'm receiving the message: "Thunderbolt device functionality might be limited", and I'm unsure if it's related to compatibility or another issue.Thanks in advance for your help!Best,JP

I am using this mouse for about 2 weeks, and thumb grid rgb isn’t working. Buttons on thumb grid panel is working but rgb doesn’t want to light up.1. Installed razer synapse 4 2. updated everything​​​​​​​​​​​​​​3. tried with disabling dynamic lighting ​​​​​​​​​​​​4.no other programs for rgb installed ​​​​​​​5.rgb  doesn’t working after using it for few days.6.i cleaned mouse.